Making IT Process Automation Work for You

Making IT Process Automation Work for You

Making IT Process Automation Work for You

Duncan Johnston-WattCTO & Founder

Enigmatec CorporationMay 20, 2008

© Enigmatec Corporation 2008

Parallels Summit 2008Slide 2

If only they knew …If only they knew …

IF ONLY THEY IF ONLY THEY KNEW … WE KNEW … WE

HAVEN’T EVEN HAVEN’T EVEN STARTED TO STARTED TO

FIGURE OUT HOW FIGURE OUT HOW TO MANAGE THIS TO MANAGE THIS

STUFF YET!STUFF YET!



• Enigmatec Overview

• Benefits of IT Process Automation

• IT Process Automation & You

• From Runbook automation to Real-time Orchestration

• Summary

AgendaAgenda



• Enigmatec is an IT Process Automation (aka Runbook Automation) company that helps you significantly reduce your costs by automating complex, time consuming IT processes with the result of Improving business agility and enhancing service reliability

• Enigmatec has pre-built automation solutions for management of virtual environments, automating server, storage and network provisioning and orchestrating business continuity and disaster recovery strategies

• IT process automation, is fast becoming the key initiative as it can successfully drive down costs.* Much of the critical operational processes IT staff perform manually today can be captured and automated. Automation ensures that a repeatable, defined process is consistently and accurately executed in-line with business needs

*CIO Best Practices: Cost Containment Should Lead To Transformative IT

Steven Elliot, IDC, April 2008

Enigmatec OverviewEnigmatec Overview



• Improved Business Agility

• Reduced Risk

• Ensuring Compliance

• Accountability

• Reduced Operational Expenses

“Through 2012, investments in automation technology will have the highest ROI (0.9 probability).”

David Williams - Gartner IT Infrastructure, Operations and Management Summit - June 2007

Benefits Derived from IT Process AutomationBenefits Derived from IT Process Automation



Virtual Image Sprawl & Lifecycle Management

Self Service Management Service Catalogue/Chargeback

Business Continuity and Disaster Recovery

Automation

Improved Agility and Repurposing

Reduce end to end provisioning times

A leading global investment bank

Issues that are driving IT Process AutomationIssues that are driving IT Process Automation



• From “Your Mess For Less” to “Transformational Outsourcing”

• Old: Transfer existing IT processes, tools• New: Rationalize and Automate IT processes during transfer• Goal: Drive down costs immediately; improve low-end client margins

• Virtualization Changes Cost Expectations• Clients expect Virtualization to reduce per-server/image costs• Drives need for Virtualization-specific management tools

• Customer Acquisition: self-service, billing, reseller support• Customer Retention: technology refresh, service-level management,

availability

• Utility Computing / Software as a Service• Requires flexible pricing and self-service/self-management/self-

provisioning• Also drives increased demand for run-time service-level

monitoring/management

Managed Services Business Model is EvolvingManaged Services Business Model is Evolving



• Reduce Staff Costs• People costs are the largest component of managed services costs• Fixed server/admin ratios too low

• Improve IT Operations Process Efficiency• Inherited client processes/tools are inflexible, manual-intensive, error-

prone• Approval processes are stovepiped and inefficient• ITIL compliance for reusability and consistency

• Virtualization Management• Virtual Environments are highly dynamic, transient, and prone to sprawl• Automation is required throughout the virtual server lifecycle:

• Self-Service Provisioning• Upgrade, Refresh, Compliance• High Availability, Disaster Recovery• Run-time Service-Level Management, • Decommisioning, End of Life

Managed Services Operational ChallengesManaged Services Operational Challenges



• IT Process Automation – A First-Order Management Requirement

• Automation Addresses Key Customer Demands• Financial

• Reduces process times – approval delays and human error• Reduces maintenance time – reusable, flexible workflows• Improves Operations Margins and Server/Admin Ratios

• Technical• Links service delivery (performance) and service support (device management)• Shortens Learning Curve - normalizes disparate management tools• Lowers Maintenance Costs – operations workflows easy to develop, modify,

deploy• Service Level

• Improves Visibility – unified server, network, & storage service-level monitoring• Improves Uptime and Response Times – proactive vs. reactive (alert-driven)• Competitive Advantage – documented SLA performance

The Automation AdvantageThe Automation Advantage



IT Process Automation BlueprintIT Process Automation Blueprint



Case Study | Atos OriginCase Study | Atos Origin

• A leading IT services company providing business consulting, systems integration and managed operations that improve the effectiveness of its clients’ Businesses

• Annual revenues of €5.4 bn• 49,000 employees• In 40 countries-> covering

146 countries with partners



Case Study | Atos OriginCase Study | Atos Origin

DYNAMIC

RATIONALIZED

BASIC



Case Study | Virtualization SavingsCase Study | Virtualization Savings

• Manual• 3 People To Manage – 300 Images / 12 Physical Servers • No Run Time Mgt: No End of Life Policy: No Capacity Mgt• 100 Images / Admin: 4 Physical Servers / Admin

• Automated• 2 People To Manage – 3000 Images / 50 Physical Servers• Automated Run Time Mgt, End of Life, Capacity Mgt• 1500 Images / Admin: 25 Physical Servers / Admin

Staff Efficiency: 2-Year Automation Projection

300500

1200

2000

3000

222

2

3

0

500

1000

1500

2000

2500

3000

3500

0 Months 6 Months 12 Months 18 Months 24 Months0

1

2

3

Virtual Images Virtualization Admins



Case Study | Ratio Improvement and Rapid ROICase Study | Ratio Improvement and Rapid ROI

Stage1 Stage2 Stage3 Stage4Images Per FTE 20 40 85 200

Virtualisation Ratio 1.03 1.2 4 8Cost per image 4500 € 3000 € 2250 € 1750 €

0

200

400

600

800

1000

1200

1400

1600

0 Months 6 Months 12 Months 18 Months 24 Months

Virtual Images per FTE & 6-month Cost Savings – RAPID ROI



• Run Book Automation crosses many Organisational boundaries

• Need to take time to gather right stakeholders

• Need to be willing to critically examine existing processes…

• Automating old processes may not give you gains expected• Utility computing platform enabled this for us

• Be prepared for a “pseudo” run book environment• Example, storage team wanted to examine RBA output before

allowing execution …• Essential part of learning curve

• Benefits come from breaking down silos and swim lanes

Case Study | Lessons LearnedCase Study | Lessons Learned



From RBA to Runtime OrchestrationFrom RBA to Runtime Orchestration

• Service Support• Process Consolidation • Automation of Existing IT• Service Management

Processes• Incident Management• Problem Management• Change Management• Configuration Management• Release Management

• Service Delivery• Process Innovation• Automation of New IT• Service Management Processes

• Service-level Management• Financial Management• Capacity Management• IT Services Continuity

Management• Availability Management

Run Book Run Book AutomationAutomationRun Book Run Book

AutomationAutomation

Runtime Runtime OrchestratioOrchestratio

nn

Runtime Runtime OrchestratioOrchestratio

nn

Enigmatec & ParallelsEnigmatec & Parallels

• IT Optimization & Automation• Drive down costs which counteracts price compression• Pre-requisite for SaaS due to complexity• Automation as a Competitive Advantage (Jan-Jaap Jager, Parallels)

• Parallels Automation• Focus on Service Support• End-to-End Provisioning• End-to-End Billing

• Enigmatec Orchestration• Focus on Service Delivery• Dynamic, Optimized Resource Management• Key component of Real time Infrastructure (Gartner)

• Enigmatec complements Parallels Automation



• IT Process Automation should be a strategic initiative in your organization as it is proven to drive down operational costs and improve business agility

• Enigmatec have a successful track record of delivering impressive cost savings to our customers, ensuring a very fast ROI

• Our focus to date has been on automating virtual and physical IT asset provisioning and lifecycle management, ITIL process automation and orchestrating disaster recovery strategies

• IT Process Automation can give your organization a competitive advantage in highly competitive market

SummarySummary

Thank youThank you



Enigmatec Management System & SolutionsEnigmatec Management System & Solutions

EMS Automation Platform

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• Adapters• Virtualization• Provisioning• Service

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• Data Center• Physical & Virtual

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• Automation Solutions

• Virtualization Mgmt

• Disaster Recovery• Storage Mgmt

etc.

Making IT Process Automation Work for You

Technology

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