ROBOTIC PROCESS AUTOMATION · KeyBusinessBenefits&AdoptionGuide ROBOTIC PROCESS AUTOMATION...
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Key Business Benefits & Adoption Guide ROBOTIC PROCESS AUTOMATION Robotics Process Automation (RPA) is a significant and buzzworthy technology – but when it comes to the actual business applications of RPA, most companies are having a difficult time considering, let alone justifying it for their own brand. We developed this comprehensive eBook to outline how Robotic Process Automation can be applied to your real business needs. Discover the key benefits of RPA, how to develop RPA for any business process, and how RPA can change the face of business productivity.
Transcript of ROBOTIC PROCESS AUTOMATION · KeyBusinessBenefits&AdoptionGuide ROBOTIC PROCESS AUTOMATION...
Key Business Benefits & Adoption Guide
R O B OT I C P R O C E S S A U TOMAT I O N
Robotics Process Automation (RPA) is a significant and buzzworthy technology – but when it comes to the actual business applications of RPA,most companies are having a difficult time considering, let alone justifying it for their own brand. We developed this comprehensive eBook to outlinehow Robotic Process Automation can be applied to your real business needs. Discover the key benefits of RPA, how to develop RPA for any business
process, and how RPA can change the face of business productivity.
Robotic Process Automation (RPA), an emerging field of businessprocess automation, capitalizes on software applications (oftencalled robots or bots) to replicate and improve tasks typicallyperformed by humans.
RPA is considered the next evolution of business operations due toits low running costs and ability to reduces human dependency.With RPA, companies are able to automate repetitive, manual tasksand leave more rewarding, logical, and creative work for humans.
“To match the speed of technology wemust reform current conventionalbusiness processes with AI & roboticautomation.”21st century business drivers, and their success, depend heavily ontechnology. Technology and the processes it enables are faster thanever before, enabling the pace of the production to growexponentially. To nurture such growth, enterprises are embracingmodern technology developments, such as RPA, leaving manual andtime-consuming business processes behind for AI and roboticsenabled solutions.
RPA
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BUSINESS NEEDS &RPA SOLUTIONSThe marketplace is comprised of various types and sizes of industries producingtangible goods or valuable services. While each of these industries operate withvastly different internal departments and processes, all are defined by theprocesses they form to function and run smoothly. Yet often processes leavecompanies heavily reliant on human performance. Businesses are impacted byhuman limitations. Most brands underestimate the true cost of human limitationand ignore the opportunity for process automation.
“Empower employees through technology byacknowledging the true cost of humanlimitations.”RPA provides the key to overcome human limitations, allowing brands to keenlyadopt technology trends and excel among global competitors.
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Short Timelines
HighComplexity
Tasks
Repetitive Tasks
UnintendedMistakes
Unavailability/Emergency
LengthyProcesses
High DependencyTasks
HUMAN LIMITATIONS
RPA emulates user interactions with applications at the user interface level.Rather than just technology, RPA’s value is based on its speed, ease of development, and deployment.
BUSINESS BENEFITSOF RPA
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Non-invasive in nature.Using RPA businesses can avoid fresh expenditure on software development and still plug their processgaps with minimum changes in current infrastructure.
Quick development.RPA’s development cycle is considerably less as compared to typical IT-led application integration projects.
Low investment, as a result of direct deployment, the cost of a high complexity implementationand pilot programs becomes less.
High ROI, due to reduction in full time equivalence leading to cost savings, increase in scale ofoperations and re-deployment of work force in value added tasks.
BUSINESS BENEFITSOF RPA CONTINUED ...
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Higher Scalability as compared to human capacity which is limited to a certain level in thefluctuating demands in the market.
Auditability, Consistency & Error rates are the three of the many features RPA brings into thesystem, which is due to the direct substitution of any human error by foolproof robotic implementation.
Optimized business process (Onshore and Nearshore)Incorporating RPA enables businesses to optimize their business processes and have the right combination ofoffshore, onshore and nearshore capabilities.
Employee Satisfaction and Retention increase with the implementation of RPA.Automation allows employees to trade mundane tasks for more creative and rewarding work.
Analytics for any organization can be powered by the data collected with the taskexecution of RPA.
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IS
THE RIGHT SOLUTIONRPAFOR YOU?
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SIGNS THAT YOURBUSINESS NEEDS RPA
!Your employees wrestling with“the swivel-chair effect” andperforming repetitive tasks
You have a long backlog oflegacy integration needs
Some of your tasks require higher levelsof compliance, accuracy and auditability
Significant process bottlenecks havealready been identified in the current
process stream
Process redesign did notproduce results
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BEFORETHE RPA ADOPTION...
Prioritic need of RPA adoption ineach department/business process,which will determine the order ofRPA implementation.
Identify key metrics of businessprocesses in order to identify theprocesses right for robotic automation.
Do a preemptive analysis of RPA costversus enhanced productivity of thedepartment to undergo RPA adoption.
Classify task and processes, do notmix a repetitive task with arepetitive process
Be aware of current process errorbefore developing an RPA solution.Faults in the processes, may lead toerroneous solution as RPA with abottleneck has no use
Clearly identify the business-criticaldecisions, which are part of a businessprocess and evaluate if RPA is asubstitute to human intervention forsuch decisions or not.
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DEEPEREVALUATION
Do you need an RPAsolution now or later?
Can you wait for IT todeliver the integration?
time/money
Do you have internal orexternal systems (e.g.,
websites, portals) that cannotbe easily linked other than viaa nonintrusive, application UI
pathway?
Does your RPA project only need tobe automated for a short period oftime, after which you will implement
a longer-term solution?
For various reasons, has yourorganization not managed toconnect modern and legacysystems together due to
technical or business hurdles?
Every industry capitalizes on certain departments for their overall productivity. Effective and foolproof performance of those departmentsis the key to their success in the market.
Adopting RPA to upscale the performance of business-critical departments, depending on the nature of their industry, is crucial.
MOST ELIGIBLE BUSINESS PROCESSESFOR RPA ADOPTION
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Primary 50%Sales
30%Logistics
10%Marketing
10%Rest
30%ITSM
10%BPM
10%Rest
20%Cust.
Support
30%F & A
Secondary
30%Sales15%
Marketing
15%Rest
20%BPM
Teritiary
20%Cust.
Support
Weightage of various departments in 3 major industrial sectors:production/extraction of raw materials (primary), manufacturing (secondary), and services (tertiary)
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RPA: CASE STUDIES
Eliminate the repetitive jobs tomanually add merchant details
Reduce redundant activities
Eliminate error while enteringmerchant details into the system
RPA ImplementationThe Automated robot extracted datafrom an incoming invoice via e-mail, andvalidated the PO number, the number ofitems and the cost per item against thePO and goods received. The robot usedABBYY OCR to extract the data.
Massive improvement ofcustomer relationships
Customer had time toconcentrate on otherprocesses that involved morecritical thinking
Degree of Automation90% Effort Automated
ROI Timeline2 Months
Error RateReduced To 0%
Processing Time2 X Previous Time
Manual EffortDropped By 80-90%
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FINANCESERVICES
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Business CaseThe company needed to automatea back office process with avolume of approx. 1800 processesper month with 3 FTEs. Therewere 3 departments involved thatused 4 applications, such as MSOffice and e-mail on desktop. Theprocess involved unstructuredinformation, while the rules anddecisions were predetermined.There were less than 2% ofexceptions. The process alsoinvolved the use of paper and ofthe OCR technology.
BenefitsGoals
95% FCR
Less turn-around time for issueresolution
100% automation in Tier 3support
Lean IT governance withemployee upskilling
RPA ImplementationThe resolution for those 30 issues wasdetermined. All the manual steps wereautomated with the manual effort onlyrequired to identify the issue. Singleperson would remotely run the scriptsover the server and desktops.
People were upskilled
Highly Time and cost efficiency
Better use of Human creativity
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Degree of Automation95% Effort Automated
ROI Timeline3 Months
Error RateReduced To 0%
Processing Time1.5 X Previous Time
Manual EffortDropped By 90%
IT SUPPORTSERVICES
Business CaseThe requirement was to automateresolution of 30 different issuesunder different categories. All theissues has a fixed resolutionperformed with fixed steps.There is set of more than 15people working 24x7 just tosupport over the mentioned cases.
BenefitsGoals
Replace the speed enhancingservice with RPA implementation
Faster Order processing
Better customer experience withless wait time
RPA ImplementationAutomated Robot was used to automatethe order build process and serviceremoval activity. Within 4 weeks, theAutomated Robot was built on theclient’s CRM system (Siebel), tested anddeployed into production. The solutioninvolved the generation of a dailyoperational report for discussion withstakeholders. A total of 4 robots wererunning 24/7 to process 480-600 ordersevery day.
25.000 orders processed in thefirst 4 months
10 FTEs saved
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Degree of Automation90% Effort Automated
ROI Timeline4 Months
Error RateReduced To 0%
Processing Time1.9 X Previous Time
Manual EffortDropped By 90%
COLLABORATIONSERVICES
Business CaseIn the order creation & serviceremoval process, this client aimedto implement RPA to process thehuge volume of transactional datainvolved. The client providedspeed booster service as discountto all customers. AUD 20 was lostper customer per month for thisdiscount. The specific challengelay in the removal of speedbooster service in order to reducecost to the company.
BenefitsGoals
RPA ImplementationThe Automated robot automated theinterface between the issue of goods inthe production system, the ERP systemand the web portal of a logisticssupplier. When pallets left the stock, oneperson scanned the pallet. Theinformation got passed on to the robot,which looked up at the pallet numbersand registered them in the web portal,so that the rental time was handed overto the client.
Savings through direct entriesinto the target system
Strengthened independence ofthe departments
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Degree of Automation100% Effort Automated
ROI Timeline6 Months
Error RateReduced To 0%
Processing Time1.75 X Previous Time
Manual EffortDropped By 90-95%
ADMINISTRATIVESERVICES
Business CaseThe company needed to automatea back office process with avolume of 20 pallets per day, andan AHT of 120 seconds per pallet.There was one departmentinvolved that used 2 applicationson desktop and web. The processinvolved fully structuredinformation. There were less than2% of exceptions.
Completely automate the backoffice process
Bring the exception to 0% in thishighly stable environment
BenefitsGoals
For more than 15 years, we have strategically leverageddigital technologies to deliver competitive advantage toour clients
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