Isha Manchanda

download Isha Manchanda

of 25

  • date post

    14-Apr-2018
  • Category

    Documents

  • view

    219
  • download

    0

Embed Size (px)

Transcript of Isha Manchanda

  • 7/30/2019 Isha Manchanda

    1/25

    Submitted To: Submitted By:

    Mr. Gurpreet Singh Abhishek Manchanda

    Rajit Kapoor

    Tanishq JainSuyash Jain

    Puneet Arora

  • 7/30/2019 Isha Manchanda

    2/25

    What are Quality Circles?

    How do Quality Circles work?

    How they can be used in an organization? Example & Activities

    Problems with Quality circles

    Summary of History & Practices

  • 7/30/2019 Isha Manchanda

    3/25

    A way of capturing the creative & innovativepower that lies within the workforce.

    Voluntary groups of employees who work onsimilar tasks or share an area of responsibility.

    They agree to meet on a regular basis todiscuss & solve problem related to work.

    They operate on the principle that employeeparticipation in decision making and problem -solving improves the quality of work.

  • 7/30/2019 Isha Manchanda

    4/25

    Characteristics Volunteers

    Set rules & priorities

    Decision Made by consensus Use of organized approaches to problem solving.

    All members of QC need to receiving training

    Members need to be empowered

    Members need to have the support of SeniorManagement.

  • 7/30/2019 Isha Manchanda

    5/25

    Increase productivity Improve Quality

    Boost employee morale

  • 7/30/2019 Isha Manchanda

    6/25

    Through the cumulative process of Education Training

    Work Experience Participation Team work / Collective effort Sustaining the motivation

    CommitmentTowards

    Work Excellence

  • 7/30/2019 Isha Manchanda

    7/25

    QCs are not limited to Manufacturing only QCs are applicable where there is scope for

    group based solutions of work relatedproblems

    QCs are relevant for factories, firms, schools,hospitals, Universities, Banks, ResearchInstitutes, Govt. Office, Homes etc..

    Not limited to the narrow definition of Quality It is concerned with Total Customer Satisfaction

  • 7/30/2019 Isha Manchanda

    8/25

    Type of need Ways in which the need can be met thro QCactivity

    1. Stimulation QCs provide important ways to stimulate thought andreduce boredom in work place.

    2. Security Through QCs employees can demonstrate their valueto the organization and improve productivity there bymaking important and necessary contribution to theirjobs.

    3. Socialbelonging

    QCs provide an accepted social structure. Teambuilding & acceptance are part of QC training.

    4. Esteem Successful QC projects receive recognition andgenerate respect for the talent and expertise of theindividual members as well as the team.

    5. SelfActualization

    QCs combine opportunities to use knowledge,judgment and creativity, with the freedom to decidehow to contribute.

  • 7/30/2019 Isha Manchanda

    9/25

    SteeringCommittee

    Co-ordinator

    Q. C.Facilitator

    Q. C.Facilitator

    Q. C.Facilitator

    CircleLeader

    CircleLeader

    CircleLeader

    Circle

    Member

    Circle

    Member

    Circle

    Member

  • 7/30/2019 Isha Manchanda

    10/25

    ProblemIdentification

    ProblemSolution

    ProblemAnalysis

    GenerateAlternative

    Solution

    ImplementThe

    Solution

    PresentSolution to

    Management

    PreparePlan of

    Action

    SelectBest

    Solution

  • 7/30/2019 Isha Manchanda

    11/25

    1. Keep focus at all the times on organizationalproblems/objectives related to the work.

    2. Not press for inclusion of personal problems.

    3. Demonstrate mutual respect.

    4. Offer views, opinions and ideas freely and voluntarily in

    problem solving.5. Attempt all meeting except when unavoidable.

    6. Contribute to finding solutions to problems.

    7. Contribute to implementing solutions.

    8. Attend training seriously with a receptive attitude.

    9. Acquire skills to contribute to the problem solvingactivities of the circle.

  • 7/30/2019 Isha Manchanda

    12/25

    The organization can accomplish one or more of thefollowing advantages by establishing Quality Circle:

    Promote high level of productivity and quality-mindedness.

    Self and mutual development pf employees.

    Creating team spirit and unity of action.

    Increased motivation, job satisfaction and pride in theirwork.

    Reduced absenteeism and labour turnover. Developing sense of belongingness towards a particular

    organisation.

    Waste Reduction.

  • 7/30/2019 Isha Manchanda

    13/25

    The overall productivity may decrease initially.

    A large investment of time and money may be required.

    The chance of errors increases initially.

    Quality circles may threaten traditional authority structure.

    Changes in system and control may become necessary.

  • 7/30/2019 Isha Manchanda

    14/25

    A team is a group in which memberswork together intensively to achievea common group goal.

    Quality Teams

  • 7/30/2019 Isha Manchanda

    15/25

    Accomplish tasks an individual

    cannot

    More brains more solutions

    Detect Flaws in Solutions

    Build a Workplace Community

  • 7/30/2019 Isha Manchanda

    16/25

    Quality Circles

  • 7/30/2019 Isha Manchanda

    17/25

    Appointed and structured topursue a specific task.

    Assigned group roles.

  • 7/30/2019 Isha Manchanda

    18/25

    Member appointmentDelegated authority, delegatedresponsibilities

    Serve organizational interestsBased on rational & work relatedneeds

    Have to provide externalmotivation

  • 7/30/2019 Isha Manchanda

    19/25

    Quality Circles

    Emerge naturally in response toorganizational or memberinterests

    Include emergent group roles

  • 7/30/2019 Isha Manchanda

    20/25

    Develop spontaneouslyCan serve organizational and/orpersonal interests

    Are based on personal, social &emotional needs

    Develop through internalmotivation

  • 7/30/2019 Isha Manchanda

    21/25

    OrientationForming

    I

    Newly formedteams

    Confrontation

    StormingII

    Differentiation

    Norming

    III

    AdjourningV

    CollaborationPerforming

    IVMature teams

    Stages of Group

    Development

  • 7/30/2019 Isha Manchanda

    22/25

    Task function roles Maintenance behaviour Self-interest behaviour

  • 7/30/2019 Isha Manchanda

    23/25

    Initiating Information seeking Information givingClarifying ideas Bringing closureConsensus testing

  • 7/30/2019 Isha Manchanda

    24/25

    Encouraging Improving group atmosphereHarmonizingCompromisingGate-keeping Standard setting

  • 7/30/2019 Isha Manchanda

    25/25

    Dominating & controllingBlockingManipulatingBelittlingSplitting hairs