INTRODUCTION TO THE

HOSPITALITY INDUSTRY

HOSPITALITY INDUSTRY

•One of the fastest growing sectors of the economy of our time today.• A multi-billion dollar enterprise.• Diverse enough for people to work in different areas of interest and still be employed within the industry.

CHARACTERISTICS OF THE HOSPITALITY INDUSTRY

• Hospitality business are open 365 days a year and twenty-four hours a day.• It depends heavily on shift work (morning and afternoon)• Has a graveyard shift (starts from 10:00 pm and until 6:00 am)• Produce guest satisfaction • Products of the hospitality business are intangible and perishable.

SCOPE OF THE HOSPITALITY INDUSTRY

• LODGING SEGMENT HOTELS INNSMOTELSPENSIONSRESORTS

•ENTERTAINMENT & RECREATION

ATTRACTIONSGAMINGPARKSCLUBS

• FOOD AND BEVERAGES

RESTAURANTSFASTFOODCATERING

• TRAVEL AND TOURISM

TRANSPORTATIONSTRAVEL AGENCIESTOUR OPERATORS

CAREER OPPORTUNITIES

Until the late 1950’s, management personnel in the hospitality industry were not normally college educated. Those who are interested in hospitality management typically began their careers by taking lower-level jobs to learn the business and eventually worked their way up through the organization.

EDUCATIONAL REQUIREMENTS

• Formal education should be obtained.• Have earned certificates, diplomas or degrees at the associate, baccalaureate, or graduate level.• Have studied formally to prepare them for their chosen careers.

EXPERIENCE REQUIREMENTS

Still important consideration top many employers, and a number of students have found that good work experience gained while attending classes has been instrumental in their finding good jobs after graduation.

QUALIFICATIONS AND EMPLOYER ASSESSMENT

• ATTITUDE AND CHARACTER

• COMMUNICATION SKILLS

• SKILLS AND EXPERIENCE

DEFINITION OF TERMS

HOSPITALITY- derived from the Latin word hospitare, meaning “to receive as a guest”. HOSPITALITY MANAGEMENT- involves the planning, organizing, directing and

controlling of human and material resources within lodging, restaurants, travel and tourism.

HOSPITALITY INDUSTRY- comprises of business that provide accommodation, travel, food and

beverage and entertainment to the traveling public.

HOTEL INDUSTRY- refers to business that offer lodging or accommodation in conjunction with food

and entertainment

DELUXE HOTEL- is upscale and typically costs more than the average accommodation

STANDARD- means the most basic room, standard amenities and furnishings

ECONOMY- with affordable and basic needs of staying in a hotel

FRONT OF THE HOUSE- refers to the department or personnel that works with direct contact with guest

BACK OF THE HOUSE- refers to the department or personnel that performs behind the

scene.

HERA FATIMA C. ESQUIVEL