Introduction to hotel & Hospitality Industry
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Transcript of Introduction to hotel & Hospitality Industry
INTRODUCTION TO THE
HOSPITALITY INDUSTRY
HOSPITALITY INDUSTRY
•One of the fastest growing sectors of the
economy of our time today.
• A multi-billion dollar enterprise.
• Diverse enough for people to work in
different areas of interest and still be
employed within the industry.
CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
• Hospitality business are open 365 days a year and twenty-four hours a day.• It depends heavily on shift work (morning and afternoon)• Has a graveyard shift (starts from 10:00 pm and until 6:00 am)• Produce guest satisfaction • Products of the hospitality business are intangible and perishable.
SCOPE OF THE HOSPITALITY INDUSTRY
• LODGING SEGMENT HOTELS INNSMOTELSRESORTS
•ENTERTAINMENT & RECREATION
ATTRACTIONSGAMINGPARKSCLUBS
• FOOD AND BEVERAGES
RESTAURANTSFASTFOODCATERING
• TRAVEL AND TOURISM
TRANSPORTATIONSTRAVEL AGENCIESTOUR OPERATORS
CAREER OPPORTUNITIES
Until the late 1950’s, management personnel in the
hospitality industry were not normally college educated.
Those who are interested in hospitality management
typically began their careers by taking lower-level jobs to
learn the business and eventually worked their way up
through the organization.
QUALIFICATIONS AND EMPLOYER ASSESSMENT
•ATTITUDE AND CHARACTER
• COMMUNICATION SKILLS
• SKILLS AND EXPERIENCE
•KNOWLEDGE & TRAINING
DEPARTMENTS OF HOTEL
DEPARTMENTS OF HOTELFOOD & BEVERAGE PRODUCTION
DEPARTMENTS OF HOTELFOOD & BEVERAGE SERVICE
DEPARTMENTS OF HOTELHOUSEKEEPING
DEPARTMENTS OF HOTELFRONT OFFICE
THANK YOU
By – Prof. Harshal KambleAsst. Professor, AJMVPS Institute of Hotel
Management and Catering Technology, Ahmednagar.