Intergenerational Gap Bridging.ppt - School Nutrition · • Experienced World War II as ......
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Transcript of Intergenerational Gap Bridging.ppt - School Nutrition · • Experienced World War II as ......
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Bridging the Gap
Generations Working Together
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Have you ever heard?
“Gen Xers don’t want to work the way we work. They won’t commit the time and put in the hours.”
Quote courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Or this. . .
“These older generations don’t work as smart as the rest of us. They don’t want to learn the new technology.”
Quote courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
For the first time EVER. . .
four generations are working and volunteering together, simultaneously
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
4 Generations in the Workplace
• 1925‐1945: Silent Generation• 1946 ‐1962: Baby Boomers• 1963‐1980: Gen X• 1981 ‐2002: Millenials
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Dramatic Change
• 2005 scales tipped more Gen X & Y in the workplace
• Since 2011 roughly 10-million more Y’s join outnumbering X’s
• Baby Boomers – 330 turn 60 every hour• More than a million 75+ are still working
Slide courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Each Generation. . .
Expectations Defining Moments
Modes of Communicating
World Views
Values
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What do these changes mean?
• One-on-one coaching and mentoring• More astute at hiring best person• Differences need to be bridged
Slide courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
What We’ll Cover
Unique Qualities of
Each Generation
Ways to Work Effectively with Each Generation
Big Actions to Consider when
Working Together
Questions to Ask Yourself
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Word to the wise. . . We’re generalizing.
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Watch out for Cuspers!
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4 Generations
Silent Generation
Baby Boomers
Gen X
Millennials
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Famous Silents
Slide courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Silent Generation• Born 1925 to 1945• Approx. 30 million Americans• Experienced World War II as children
• Came of age in Cold War• Conformity • 40% of men served in military
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Major Technology Change
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Values
Loyalty
Hierarchy
Patience
Respect for Rules and Authority
Self‐Sacrifice
Caution about Technology
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When working with. . .
• Tradition • Loyalty to a key issue in their lives• Value of joint work ethic• No “coasting” allowed• Offer learning experiences• Create knowledge transfer programs
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Famous Boomers
Slide courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Baby Boomers• Born 1946 to 1962• Approx. 80 million Americans• Largest generation in US history
• Grew up with huge social change
• Openly rebelled against government
• Experienced the Cold War
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Values
Career‐Focused
Technology that Makes Life Easier
Self Improvement and Growth
Cynicism about Institutions
Optimism
Sense of Entitlement
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When working with. . .
• Value to the team• Need for them • Ability to improve your services• Young and “cool” workplace• Public recognition • Help “change the world”
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Famous Xers
Slide courtesy of Craig Weidel, www.craigweidel.com
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Gen X
• Born 1963 to 1980• Approx. 45 million Americans• Worked in the Boomers’ shadow• Interested in stability
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Values
Work‐Life Balance
Informality and Fun Stability
Self‐Reliance
Independence
Latest Technology
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When working with. . .
• Provide flexible work arrangements• Give career development opportunities• Access to decision makers• Compensation commensurate with contribution
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Famous Millenials
Slide courtesy of Craig Weidel, www.craigweidel.com
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Millennials
• Born 1981 to 2002• Approx. 75 million Americans• Children of boomers• Born in high‐tech society • Life‐long learners• Collaboration
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Values
Work‐Life Balance
Achievement‐Focused
Social Commitment
Comfort with Technology
Networking
Quick Impact
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When working with. . .
• Remember work‐life balance• Don’t parent or micro‐manage• Give immediate feedback• Give voice in decision‐making and planning
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Commonalities
85%
74%
Want to feel valued
Want to be recognized and appreciated
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Commonalities
73%
72%
Want a supportive environment
Want a capable workforce
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Commonalities
68% Want to be part of a team
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So, what’s the big deal?
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Respect.
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Work/Volunteer‐Life Balance
• Boomers: – “Live to Work!”– Work is a location
• Gen X/ Gen Y: – “Work to Live!”– Work is an activity
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Big Actions
• Include generational issues in planning• Mentor & discuss among generations• Target market by generation• Age down• Meet techspectations
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Mentor and Discuss
• Formal and informal mentoring and discussions
• Break down barriers between generations– Younger generations can mentor on technology– More experienced can mentor on managment
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Target Market By Generation
• Rethink your marketing by generation• Consider:
– Medium of Communication– Emphasis in Messaging– Values
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Age Down
• Compute the mean age of:– Board – Management– Volunteers– Donors
• Actively seek to reduce age• Balance effort:
– Don’t want to discriminate– Value contributions of all
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Meet Techspectations
• Gen@ and Gen X have high expectations• Even Boomers have high expectations
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
“The solution to generational differences has to do more with respecting people as people and unique individuals than any prescribed formula.”
~Paula Gregorowics, The Paula G Company
Closing Thoughts
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Questions for SNA
In recruiting for and recognizing volunteers, do we imply that
older or younger people are the most involved or are the best?
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Questions for SNA
Do we confuse changes involunteering with the demise
of volunteering?
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Serving the Next Generation
• Generation Z, iGeneration, Gen Tech, Gen Wii, Net Gen, Gen Next, Post Gen
• Born 2002‐Present• Most diverse generation
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Generation Z Values
Highly connected
“Digital Natives”
Don’t believe in American Dream
Diversity
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Closing Thoughts
Meet in the middle
Different isn’t wrong
Find similarities
Focus on strengths
Copyright © 2014 School Nutrition Association. All Rights Reserved. www.schoolnutrition.org
Sources• Craig Weidel, www.craigweidel.com• Generations: The Challenge of a Lifetime by Peter C. Brinkerhoff• “PART TWO: Managing Event Volunteers Across Generations” by Florence
May • “Bridging the Generation Gap” Workplace Learning and Performance:
Building the Skills for Your Success facilitated by Deborah Laurel for the South Central Library System, Laurel and Associates, Ltd.
• “Understanding the Different Cultures of Different Generations” by Peter Brinckerhoff, the Bridgespan Group
• “The Volunteer Generation Gap” by Susan J. Ellis, http://www.energizeinc.com/hot/resjul00.html
• Generations at Work, by Ron Zemke, Claire Raines, and Bob Filipczak. (New York: AMACOM, 2000) pp. 63‐91