Intergenerational Networking
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Spanning Crucial Conversations Across the Generations Intergenerational Networking by Nykky McCarley, Life Coach at Future State www.myfuturestate.com
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14-Sep-2014 -
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For the first time ever, there are four generations (Traditionals, Baby Boomers, Generation X and Millenials) in the workplace. This can be the root of many communication issues, ranging from employee interaction to job seekers interfacing with younger hiring managers and recruiters. In this presentation, I attempt to shed some light on generational characteristics as well as share relevant communication tips. Thanks to all who attended the event and requested the content. Any questions, let me know in the comments below or by contacting me (info on the last slide). I am also considering creation of a companion video for this presentation; LMK what you think.
Transcript of Intergenerational Networking
Spanning Crucial Conversations
Across the Generations
Intergenerational Networkingby Nykky McCarley, Life Coach at Future Statewww.myfuturestate.com
What this means…
Complexions of the US WorkforceSenior management is: Having trouble relating to
younger generations Re-evaluating retention &
engagement policies Trying to facilitate
knowledge transfer among employees
Boomers (’45-’65)~80 Million
Gen X (’64-’81)~51 Million
Millennials (’82-’01)~70 Million
Experienced applicants are: Having trouble relating to
younger hiring managers Re-evaluating how to
convey talents during the interview
©2013 Nycletha McCarleyAll rights reserved.
Need to Foster Better Communication
tweeting@yemyem88
IWantMyMTV!
ThatIsSoOldSchool!
GenerationalGap
BackInMyDayMoneyNeverSleepsPal AGlitchInTheMat
rix
PowerToThePeople
The four generations of workers that comprise the workforce rarely interact with one another & do not recognize each other’s skills or work ethic.
– Randstad’s USA’s annual 2008 World of Work survey
The Outcome? A lack of knowledge sharing & transference Impacts organizational performance Jeopardizes company sustainability
©2013 Nycletha McCarleyAll rights reserved.
1 the generations2 the generations
3 the generations
& their characteristics
& your personal assessment
& tips for communication
Learning Outcomes
©2013 Nycletha McCarleyAll rights reserved.
Generation Environment Values
Traditionals(1922-1945)
Came of age in the Great Depression Pulled together to win WWII Created the greatest industrial &
economic boom in history Pursuit of the American Dream
Dedication Delayed gratification Loyalty, duty Respect for authority Hard work
Baby Boomers(1946-1964)
Raised in the 1950s with prosperity “Leave It To Beaver” mentality Came of age:1960’s & early 70’s Affected by the Vietnam War 1980s: Hippy to Yuppie, “BMW
Culture” Early 1990s - laid off, disillusioned
Optimism Team work Self actualization Work & achievement Health & youthfulness Successful retirement
The Generations Who are they?
©2013 Nycletha McCarleyAll rights reserved.
Generation Environment Values
Generation X(1965-1979)
Raised by Dual Income or Single Boomer parents
Victims of educational experimentation
Lacked a defining event or hero Latchkey kids
Fun Independence Informality Technology Work/Life balance (WLB) Dislike of corporate politics
Millennials(1980-2001)
Coming of age now Nurtured by soccer moms, engaged
dads Raised to multi-task Best educated generation in history Raised on technology
Optimism, Morality Flexibility, WLB Chief Friendship Officers Achievement, recognition Family, friends first Social consciousness
The Generations Who are they?
©2013 Nycletha McCarleyAll rights reserved.
Personal/Lifestyle Characteristics
Traditionals(1922–1945)
Baby Boomers(1946–1964)
Generation Xers(1965–1979)
Millennials(1980–2001)
Leadership Style Directive Consensual Equality; Ask why TBD
Interactive Style Individual Team player Entrepreneur Participative
Communication Formal memo In person Direct; Immediate EM, Txt, VM
Communication Media
Rotary phones Face time
TT phoneCall me anytime
Cell phoneCall me at work
I-net; smart phones; Gaming systems
Messages that motivate
“Your experience is
respected”
“You are valued; You are needed”
“Do it your way; Forget the rules”
“You will work w/other bright,
creative people”
Work & Family Separate Work to live Work-life balance Work-life balance
Work is An obligation An exciting adventure A difficult challenge A means to an end
Educational A dream A birthright Means to an end Expensive requirement
Feedback & Rewards
No news is good news
Don’t appreciate it; want $$, title
Need feedback; want freedom
Continuous feedback
Dealing w/ $$$ Put it awayPay cash
Buy now, pay laterCautious
ConservativeEarn to spend
Personal/Lifestyle Characteristics
Traditionals(1922–1945)
Baby Boomers(1946–1964)
Generation Xers(1965–1979)
Millennials(1980–2001)
Leadership Style Directive Consensual Equality; Ask why TBD
Interactive Style Individual Team player Entrepreneur Participative
Communication Formal memo In person Direct; Immediate EM, Txt, VM
Communication Media
Rotary phones Face time
TT phoneCall me anytime
Cell phoneCall me at work
I-net; smart phones; Gaming systems
Messages that motivate
“Your experience is respected”
“You are valued; You are needed”
“Do it your way; Forget the rules”
“You will work w/other bright,
creative people”
Work & Family Separate Work to live Work-life balance Work-life balance
Work is An obligationAn exciting adventure
A difficult challenge A means to an end
Educational A dream A birthright Means to an end Expensive requirement
Feedback & Rewards
No news is good news
Don’t appreciate it; want $$, title
Need feedback; want freedom
Continuous feedback
Dealing w/ $$$ Put it awayPay cash
Buy now, pay later
CautiousConservative
Earn to spend
Personal/Lifestyle Characteristics
Traditionals(1922–1945)
Baby Boomers(1946–1964)
Generation Xers(1965–1979)
Millennials(1980–2001)
Leadership Style Directive Consensual Equality; Ask why TBD
Interactive Style Individual Team player Entrepreneur Participative
Communication Formal memo In person Direct; Immediate EM, Txt, VM
Communication Media
Rotary phones Face time
TT phoneCall me anytime
Cell phoneCall me at work
I-net; smart phones; Gaming systems
Messages that motivate
“Your experience is respected”
“You are valued; You are needed”
“Do it your way; Forget the rules”
“You will work w/other bright,
creative people”
Work & Family Separate Work to live Work-life balance Work-life balance
Work is An obligation An exciting adventureA difficult challenge
A means to an end
Educational A dream A birthright Means to an end Expensive requirement
Feedback & Rewards
No news is good news
Don’t appreciate it; want $$, title
Need feedback; want freedom
Continuous feedback
Dealing w/ $$$ Put it awayPay cash
Buy now, pay laterCautious
Conservative Earn to spend
Personal/Lifestyle Characteristics
Traditionals(1922–1945)
Baby Boomers(1946–1964)
Generation Xers(1965–1979)
Millennials(1980–2001)
Leadership Style Directive Consensual Equality; Ask why TBD
Interactive Style Individual Team player Entrepreneur Participative
Communication Formal memo In person Direct; Immediate EM, Txt, VM
Communication Media
Rotary phones Face time
TT phoneCall me anytime
Cell phoneCall me at work
I-net; smart phones; Gaming
systems
Messages that motivate
“Your experience is respected”
“You are valued; You are needed”
“Do it your way; Forget the rules”
“You work w/other bright,
creative people”
Work & Family Separate Work to live Work-life balanceWork-life balance
Work is An obligation An exciting adventure A difficult challengeA means to an
end
Educational A dream A birthright Means to an endExpensive
requirement
Feedback & Rewards
No news is good news
Don’t appreciate it; want $$, title
Need feedback; want freedom
Continuous feedback
Dealing w/ $$$ Put it awayPay cash
Buy now, pay laterCautious
Conservative Earn to spend
1 the generations2 the generations
3 the generations
& their characteristics
& your personal assessment
& tips for communication
Learning Outcomes
©2013 Nycletha McCarleyAll rights reserved.
Which Generation Are You?
©2013 Nycletha McCarleyAll rights reserved.
1 the generations2 the generations
3 the generations
& their characteristics
& your personal assessment
& tips for communication
Learning Outcomes
©2013 Nycletha McCarleyAll rights reserved.
Personal/Lifestyle
Characteristics
Traditionals(1922–1945)
Baby Boomers(1946–1964)
Generation X(1965–1979)
Millennials(1980–2001)
Leadership Style
DirectiveMilitary
ConsensualCollegial
EqualityChallenge others
Ask why
PrescriptiveConsensual
Ask why not?
Work Ethic & Values
Hard WorkRespect AuthoritySacrifice
Duty before funAdhere to rules
WorkaholicsCrusading causesPersonal fulfillment
Desire qualityQuestion authority
Eliminate the taskSelf-reliance
Want structure & directionSkeptical
What’s next?Multitasking
TenacityEntrepreneurial
TolerantGoal oriented
Work & Family Life Separate Work to live Work-life balance Work-life balance
Feedback & Rewards
No news is good news;
satisfaction in a job well done
Don’t appreciate it; want $$, title
Need feedback Want freedom
Continuous feedback
Meaningful work
Common Clash Points
©2013 Nycletha McCarleyAll rights reserved.
Inte
rgen
erat
ion
al N
etw
ork
ing Communication Tips
Traditionals (1922-1945)Direct eye contactRecognize with a personal touchBe patient when trainingCommunicate using traditional valuesLet them know you value their experiencesStress the long haulSay please & thank you
Boomers (1946-1964)Challenge them to create changeThey like to know they can make a differenceGet to know themPublicly recognizeCoach rather than direct themRespect their experience
©2013 Nycletha McCarleyAll rights reserved.
Inte
rgen
erat
ion
al N
etw
ork
ing Communication Tips
Generation X (1965-1979)WLB is importantFreedom/independence are motivating factorsEmbrace change Enjoy fun & excitementSeek independent trainingSeek mentors
Millennials (1980-2001)Structure & supervisionUnderstanding of their goalsA clear picture of what is acceptable & what is notFrequent rewards & recognitionFUN!
©2013 Nycletha McCarleyAll rights reserved.
Role Play – Scenario 1
The players: Millennial recruiter, Baby Boomer applicant The scene: Interview The situation: During the interview, the BB answers the
questions fully, but then over shares re: her experiences. The reaction: The Millennial, somewhat overwhelmed
by the BB, is not comfortable with this applicant & is no longer paying attention.
Food for thought:Why was the Millennial overwhelmed? What drives the Boomer to over
share? What insights can be leveraged to facilitate a successful conversation?
Baby Boomers Characteristics
Millennials
ConsensualCollegial
LeadershipStyle
PrescriptiveConsensual
Ask why not?
WorkaholicsCrusadersPersonal fulfillment
Desire qualityQuestion authority
Work Ethic & Values
What’s next?Multitasking
TenacityEntrepreneurial
TolerantGoal oriented
Work to liveWork & Family
LifeWork-life balance
Don’t appreciate it; want $$, title
Feedback & Rewards
Continuous feedback
Meaningful work
Role Play – Scenario 1 Deconstructed
©2013 Nycletha McCarleyAll rights reserved.
5 Tips for Interviewing w/MillennialsIn
terg
ener
atio
nal
Net
wo
rkin
g✔ Do not say “You’re So Young!”✔ Communicate adaptability✔ Appearance matters✔ Don’t give 1-word or 100-word answers
✔ Be positive!
©2013 Nycletha McCarleyAll rights reserved.
Role Play – Scenario 2
The players: Gen X team lead, Millennial individual contributor
The scene: A routine 1:1 The situation: The Millennial, who has been working for
about a year, updates the manager on work progress. He then tells the Gen Xer he is not receiving enough visibility to senior management.
The reaction: The Gen Xer is surprised, not understanding why the Millennial would expect such recognition.
Food for thoughtWhy was the Gen Xer surprised? Why were the Millennial’s expectations
so high? What insights could be leveraged to facilitate a successful conversation?
Generation X Characteristics
Millennials
EqualityChallenge
othersAsk why
LeadershipStyle
PrescriptiveConsensual
Ask why not?
Eliminate the task
Self-relianceWant structure
& directionSkeptical
Work Ethic & Values
What’s next?Multitasking
TenacityEntrepreneurial
TolerantGoal oriented
Work-life balance
Work & Family Life
Work-life balance
Need feedbackWant freedom
Feedback & Rewards
Continuous feedback
Meaningful work
©2013 Nycletha McCarleyAll rights reserved.
Role Play – Scenario 2 Deconstructed
5 Tips for Interviewing w/Gen XIn
terg
ener
atio
nal
Net
wo
rkin
g
✔ Establish competence✔ Share big picture thinking✔ Describe overcoming challenges✔ Talk directly, not in circles✔ Be positive!
©2013 Nycletha McCarleyAll rights reserved.
3 Create Generational
Chemistry
2UseInsights
1Recognize the
Generations
Traditionals, Baby boomers
Generation X, Millennials
Clash Points & Tips Networking, Job Search, Family
Intergenerational Networking…Spanning Crucial Communications Across the Generations
In Conclusion
©2013 Nycletha McCarleyAll rights reserved.
Thank You!
Nykky McCarley, Life CoachLinkedIn: linkedin.com/in/nykkymccarleyWebsite: myfuturestate.comBlog: yourfuturestate.wordpress.comPresentations: slideshare.net/nmccamEmail: [email protected]
©2013 Nycletha McCarleyAll rights reserved.
