div class=trans-pagebutton class=gotoPage data-page=1Page 1button div class=trans-imageimg data-url=documenthow-to-manage-the-it-helpdesk-uio-forsidenwwwuionostudiermatnatifiinf3280v11bruton2002ithelpdeskpdfpdfhtmlpage=1 data-page=1 class=trans-thumb lazyload alt=Page 1: How to Manage the IT Helpdesk - UiO - · PDF fileHow to Manage the IT Helpdesk A guide for user support and call centre managers Second edition Noel Bruton TTERVVORTH OXFORD AMSTERDAM loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader031fdocumentsinreader031viewer20220201085a708ed47f8b9ab1538c12e8html5thumbnails1jpg width=140 height=200 divdivdiv class=trans-pagebutton class=gotoPage data-page=2Page 2button div class=trans-imageimg data-url=documenthow-to-manage-the-it-helpdesk-uio-forsidenwwwuionostudiermatnatifiinf3280v11bruton2002ithelpdeskpdfpdfhtmlpage=2 data-page=2 class=trans-thumb lazyload alt=Page 2: How to Manage the IT Helpdesk - UiO - · PDF fileHow to Manage the IT Helpdesk A guide for user support and call centre managers Second edition Noel Bruton TTERVVORTH OXFORD AMSTERDAM loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader031fdocumentsinreader031viewer20220201085a708ed47f8b9ab1538c12e8html5thumbnails2jpg width=140 height=200 divdivdiv class=trans-pagebutton class=gotoPage data-page=3Page 3button div class=trans-imageimg data-url=documenthow-to-manage-the-it-helpdesk-uio-forsidenwwwuionostudiermatnatifiinf3280v11bruton2002ithelpdeskpdfpdfhtmlpage=3 data-page=3 class=trans-thumb lazyload alt=Page 3: How to Manage the IT Helpdesk - UiO - · PDF fileHow to Manage the IT Helpdesk A guide for user support and call centre managers Second edition Noel Bruton TTERVVORTH OXFORD AMSTERDAM loading=lazy...