How to manage reviews and ratings

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This presentation is for the Eshopbox owners that how they can manage reviews and ratings on their Eshopbox.

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  • 1. How to manage reviews andratingsCategory: Store PromotionEshopbox Wiki for Store Owners

2. Welcome to Eshopbox WikiWhat you will learn here What does managing your reviews and ratings mean Why to manage reviews and ratings for your products How to manage reviews and ratings for your productsA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 3. 1 What does managing your reviews and ratings meanA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 4. What does managing your reviews and ratings mean A review is an analysis and evaluation of a product available on yourstore by a person visiting your store Rating a product means classifying and ranking them based on acomparative assessment of its quality, standard and performance Managing your reviews means maintaining and updating the reviews ofall the products available on your storeA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 5. 2Why to manage your reviewsand ratingsA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 6. Why to manage your reviews and ratings To maintain your reviews and ratings in an organized manner To improve your online store according to your reviews and ratings It is easier to locate and manage reviews and ratingsA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 7. 3How to manage your reviewsand ratingsA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 8. How to manage your reviews and ratingsStep 1: Log in to your Eshopbox site control panel with your Eshopbox login Idand password Select Reviews from the Manage drop down menu Manage TabReviewsLinkA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 9. How to manage your reviews and ratingsStep 2: This will direct you to the Manage Your Reviews page Manage Your Reviews page contains a list of all the reviews and ratingsgiven by visitors for the available products on your storeManage yourreviews pageListing ofall ReviewsA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 10. How to manage your reviews and ratingsStep 3: To view more reviews, you can navigate to other pages by clicking onrespective page numberPage numberA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 11. How to manage your reviews and ratingsStep 4: To change the status of a review, place your cursor on that review andselect Update status from the Actions drop down menu ReviewAction dropdownA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 12. How to manage your reviews and ratingsStep 5: Now you will be redirected to the Update review status page Select either approve, pending or disapprove from the drop downmenuUpdate review Click on the Save & Exit button to update the changes status page Click hereUpdate statusA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 13. How to manage your reviews and ratingsStep 6: An approved review will be visible on your store You can view reviews by filtering them according to date or statusFilter according to status Filter according to dateA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 14. Good to know Reviews and ratings can be given by the visitors for any product onyour eshopbox site You can change the status of a review at any point of time A disapproved status will not be visible on your eshopbox site Changes made to any of the reviews on your store must be timelyupdatedA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd. 15. For More Support Wiki : A collection of illustrative presentations which will guide you in a step by step manner to answer your store related queries Knowledgebase : A repository of detailed articles that provide you with indepth information about running your store and understanding the processinvolved Forum : An open community for Store owners to share and discuss everything about Eshopbox. Get real and practical solutions to most of your problems Blog : A rich source of Tips, Articles and Announcements that keep youupdated about the latest happening and techniques to enhance your art ofselling online Ask a question : Find simple answers to complex questions through our experts. For any further assistance, mail us at support@eshopbox.comA Eshopbox Wiki production. All Rights Reserved at BoxBeat Technologies Pvt. Ltd.