How to Get the Most Out of Retargeting by Amar Sumal
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Transcript of How to Get the Most Out of Retargeting by Amar Sumal
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HOW TO GET THE MOST
OUT OF RETARGETING
#
Amar Sumal
Rocket Fuel
@rocketfuelinc
#SMX 13D
October 1, 2013
#
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Agenda
1 Challenges with Retargeting
2 Not all Customers are the Same
3 Don’t Settle
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RETARGETING
CHALLENGES
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Right Audience Ineffective Context
= No Impact
AUDIENCE RETARGETING IS NOT ENOUGH
PROBLEM: CONTEXT ALSO MATTERS & THE AUDIENCE ISN’T HOMOGENEOUS
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Target users
RETARGETING BENEFITS FROM SKEWED LAST TOUCH
ATTRIBUTION MODELS
Online Media Budget
PARTNER
1
PARTNER
2
PARTNER
3
PARTNER
1
PARTNER
2
PARTNER
3
Other Targeting Tactics
80% Budget
Retargeting
20% Budget
Run CampaignDrive to Website
XBut Almost 100% of
Customers Don’t
Convert Right Away
Users fall into
retargeting pool
User converts and
all credit attributed to
retargeting partner
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OVERSPENDING IN RETARGETING SABOTAGES LONG TERM
REVENUE GOALSSmarter Investment Mixes Generate a Much Greater ROI
High
High
Low
Advertising Investment ($)
Return
Original Mix
Smarter Mix
Scale Back
Retargeting
Budgets
Increase Other
Targeting Tactic
SpendingOther Targeting Tactics
Retargeting
$1MM $2MM $3MM $4MM $5MM
* Sample Results
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MULTIPLE RETARGETING PARTNERS STEAL ROI AND
AD FREQUENCY SKYROCKETS
Partner A $3.01 3
Partner B $3.12 3
Partner C $3.44 4
Partner D $3.51 $3.51 3
13
Bid Paid Freq
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UNDERSTANDING YOUR
AUDIENCE
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0%
20%
40%
60%
80%
100%
120%
140%
0% 20% 40% 60% 80% 100%
Incr
em
en
tal I
mp
act
Proportion of Population Reached
Persuadables
Sure Things &
Lost Causes
Do Not
Disturb
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“Whoo-Hoo!
I’m Kicking Butt
On My KPIs!”
“WTF,
Seriously?!?”
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INTELLIGENT RETARGETINGDrive leads through prospect differentiation using act-alike modeling
Communication with high
LTV prospects through
purchase cycle
Aggressive communication and
messaging with highest value
prospects
Cautiously engage low value
prospects through purchase
cycle
Users visits client
website
Pixeled conversions
feed into model
Value of retargeting pool
assessed
$
Correlations among
features and positive
converters modeled
Effectively message and
deliver quick converters
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INCREASE VALUE THROUGH PROSPECT DIFFERENTIATIONDynamic scoring and assessment of core retargeting pool
RETARGETING POOL
Efficiently
deliver quick
converters
Continuously
communicate with high
LTV prospects to move
through purchase cycle
Avoid or cautiously
engage low value
prospects to move
through purchase cycle
Aggressively message
highest value
prospects
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INTELLIGENT RETARGETING Drive leads by finding additional prospects through actalike modeling
01
TRADITIONAL RETARGETING: Limited Scope With An Ineffective
Methodology
LAUNCH 02 LEARN 03 SCALE
find correlations between user
features and positive converter
signals
Siloed approach to targeting
restricts campaign’s ability to scale &
relies exclusively on lower funnel
prospects
Ignores prospects
outside of retargeting pool that
are highly likely to convert
No differentiation within retargeting
pool, grouping quick converters with
casual window shoppers within the same
pool
Assess value of core retargeting
pool, concentrating on the optimal
audience
Re-message to
expanded audience,
amplifying converter
pool while maintaining
performance
Users visit client
website
Pixeled individual
conversion actions feed
into campaign model
$
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CLONE WHAT WORKS TO SCALE PROSPECTING
OPPORTUNITIES
Scale campaigns and engage with new
prospects by using the best audience
and contextual features that drive
incremental conversions.
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TESTING NEW PARTNERS
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Bakeoff Plan: Option 1
Segmenting the Retargeting Pool
Retargeting Pool
Implement rotational
pixel firing to create
non-overlapping
retargeting pools (i.e.
even numbered user
vs. odd numbered
user)
1
2 Track, measure and
analyze results
compared to baseline
conversions for each
vendor
Partner #1 Partner #2
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Bakeoff Plan: Option 2
Vertically Partition Users Across the Entire Funnel
Awareness
Consideration
Favorability
Purchase Intent
Leads
Sales
Find New
Customers
Find New
CustomersVertical User
Partitioning
Track, measure and analyze
results between both partners
Partner #1Partner #2
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Geo: East Coast
States Only
Geo: West Coast
States Only
1 Each partner targets specific non-overlapping
geographies with potentially different campaign
objectives
2 Track, measure and analyze results compared
to historical results while accounting for
seasonality
Bakeoff Plan: Option 3
Segment Across Geographies and Objectives
Partner #1
Partner #2
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THANK [email protected]
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