HDI Capital Area and Corporate Updates & Demystifying Cloud Computing Presentation July 2015

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Welcome!(Updates(from(HDI(Corporate(and((HDI(Capital(Area(Local(Chapter(

July'17,'2015'

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HDI(Capital(Area:(2015(Changes(

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Friday,'August'28th'MeeLng'

Malcolm'Fry'will'present'on'Get'smART''We'all'need'inspiraLon'and'can'find'it'in'many'ways'from'following'a'football'team'to'liking'a'parLcular'singer'but'someLmes'we'need'to'refresh'our'thoughts'and'ideas'for'this'we'need'require'inspiraLon.''Here'we'will'use'art'as'for'a'kaleidoscope'of'ideas'and'thought'processes'to'help'refresh'your'ITSM'paleQe.''I'will'be'using'different'art'forms'to'show'how'they'can'help'us'with'our'ITSM'planning'and'operaLon.''Aeer'exploring'the'art'world'as'it'relates'to'ITSM'we'will'look'at'how'we'can'apply'this'to'restructuring'the'ITSM'processes'with'fresh'eyes.'

'

Thank(You(HDI(CA(2015(Sponsors!!((

Today’s(Speaker(

DemysEfying(Cloud(CompuEng(Bill(LiberE(

HumanTouch,(LLC(HDI(Capital(Area(Local(Chapter(

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Demystifying Cloud Computing Bill Liberti

July 17, 2015 HumanTouch, LLC

Welcome

Bill Liberti •  Program Director, HumanTouch, LLC •  President, HDI Capital Area Local Chapter •  IT Service Management (ITSM)

Subject Matter Expert (SME)

Demystifying Cloud Computing

History of HD applications

To understand the evolution of cloud computing services and applications in the Help Desk industry, let’s look back a few decades…



1990s: Largely proprietary, client/server-based applications, with customer-owned servers and infrastructure. Large capital investment, many support resources required. Significant configuration and implementation, as well as ongoing database maintenance.



1990s portable music:

CD Player TV ad



2000s: Still mostly proprietary, client/server-based applications, but several hosted solutions emerged. Less costly customer infrastructure. Investment focused on expenses for Internet access, licenses, support. Reliance on hosting provider for configuration, maintenance.




iPod + iTunes TV ad



2010s: Increasingly cloud-based Software as a Service (SaaS). Premise-based for organizations needing increased security. Only customer infrastructure costs are Internet access and PCs or Macs. Investment focused on expenses for licenses, support.




Spotify TV ad


What is Cloud Computing?



Cloud Computing (consumer): storing and accessing data and programs over the Internet instead of a hard drive •  Consumer examples: Apple iCloud,

Microsoft OneDrive, GoogleDocs, Amazon CloudDrive



Consumer cloud services and applications: •  Apple iCloud: Mail, Contacts, Calendar •  Microsoft OneDrive: Office Online •  Google Drive: Google Docs •  Amazon CloudDrive: Music, images,

Kindle content



Cloud-based Operating System (OS): •  Chrome OS •  ChromeBoxes •  ChromeBooks •  ChromeBases •  And now: ChromeBits



Cloud Computing (business): On-demand network access to a shared pool of computing resources that can be rapidly provisioned and released with minimal management effort •  Business examples: Software as a

Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)



Infrastructure as a Service (IaaS): The organization procures processing, storage, networks, and other computing resources as a service, rather than housing on site. The organization may have some control over the operating systems, storage and deployed applications. Much like our highway infrastructure…



Platform as a Service (PaaS): The organization procures customer-created or acquired applications created using tools provided by the provider. The organization has control over the deployed applications. Much like the vehicles that run on our highways…



Software as a Service (SaaS): The organization procures the ability to run the provider’s applications on a cloud . The organization does not manage or control the underlying infrastructure or the applications. Much like the people and goods that travel in the vehicles on the highways…


infrastructure


Public Cloud: Provisioned for use by the general public (off premise) Public Cloud: Provisioned for exclusive use by a single organization (on or off premise)


infrastructure

Federal Government considerations

FedRAMP: The Federal Risk and Authorization Management Program, or FedRAMP, is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services.


Cloud Computing Benefits

•  On-demand self service: consumers can provision capabilities

•  Broad network access: available on multiple platforms/devices

•  Resource pooling: resources (services) are pooled to support multiple customers

•  Rapid elasticity: capabilities can be provisioned and released to meet demand

•  Measured service: control and optimize resource use


Cloud Computing Disadvantages

•  Possible downtime: dependent on Internet connection

•  Security issues: must be comfortable with your data on the Internet

•  Cost: must look closely at pricing plans and details •  Inflexibility: be careful of proprietary applications or

formats •  Lack of support: lower cost might mean less support

or increased reliance on forums



Questions?

Free Cloud Computing Trial

www.corascloud.com


HDI Capital Area and Corporate Updates & Demystifying Cloud Computing Presentation July 2015

Technology

Transcript of HDI Capital Area and Corporate Updates & Demystifying Cloud Computing Presentation July 2015