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HDI Updates. February 2006. Local Chapters. Financial One Association Chapters Quick Books financial updates due February 15, 2006 Not set up with Quick Books? Contact Katie Lutze at klutze@thinkhdi.com All participating Circle of Excellence Chapters Financial reports due - PowerPoint PPT Presentation

Transcript of HDI Updates

  • HDI UpdatesFebruary 2006

  • Local ChaptersFinancialOne Association ChaptersQuick Books financial updates dueFebruary 15, 2006Not set up with Quick Books?Contact Katie Lutze at klutze@thinkhdi.comAll participating Circle of Excellence ChaptersFinancial reports dueFebruary 15, 2006

  • Local ChaptersHDI Analyst of the YearRegional Winners:Northeast: Karen Levie, Connecticut ChapterSoutheast: Sheri Robertson, Atlanta ChapterMidwest: Kim Nash, Motown ChapterCentral: Ryan Murphy, St. Louis ChapterWestern: Mike Hatfield, San Diego ChapterCanadianNot participatingMexicoNot participating

  • Local ChaptersHDI Analyst of the YearSchedule of events for finalists:Sunday, March 19 Video taping10:00 amLocation to be announcedLocal Chapter Meeting11:00 am to 3:00 pmPresentation to all finalistsLocation to be announcedPersonal Interviews6:30 to 8:00 pmLocation to be announcedMonday, March 20 General Session8:00 amWinner will be announcedAfter general session, photos taken with all finalistsRest of the daybask in their glory!Tuesday through WednesdayNo specific schedules for these days

  • Local ChaptersLocal Chapter Circle of Excellence28 Chapters have appliedBenchmark numbers will be sent to participating chapters mid FebruaryRecognition levels are being discussedWorking to have information to chapters before HDI Annual Conference

  • Local Chapters

    Officers SummitJune 2-4, 2006Colorado Springs, COAntlers Hilton Hotel$129 per nightElevator SpeechThe annual HDI Local Chapter Office Summit is the highlight for over 100 Chapters in North America. Chapter Officers are provided an opportunity to do serious networking with like industries as well asfor executive positions.The Summit provides leadership andpersonal improvementtraining thatwill prove invaluable for everyone in all aspects of their professional and personal lives.

  • Local ChaptersOfficer Recognition Bosss LetterLetters going out week of February 6-10If you havent sent your information to Sophie, do so before February 3

  • MembershipSPINTuesday, February 21Role of Service Desk in Configuration ManagementSpeaker: Bob LastDeliverablesPractices/Salary SurveyOn HDIs website under Industry PublicationsPrinted copy being mailed next weekFor gold and aboveFocus Book first quarter

  • MembershipVertical WebinarsHad first one on HealthcareVery successfulUpcoming webinars:Financial ServicesWednesday, February 1Higher EducationWednesday, February 22If you are interested in joining a vertical webinar contact HDIs Member Services at 800-248-5667

  • MembershipNew BookCollective Wisdom: Transforming Support with KnowledgeAuthors: David Kay and Francoise TourniairePublished by HDIComprehensive overview to the role of Knowledge Management in the support environmentPre-orders are being takenCall 800-248-5667 for more information

  • Membership

    Benchmarking your customer satisfaction ratings against other support centers and companies in your industryFeatures & Benefits:Seamless integration with major call tracking systemsIndependent third-party surveysFive industry standard questionsSecure no confidential information kept on our serversEarly identification of customer issuesPre-scheduled or on-demand reportingFor more information and pricing visit www.thinkhdi.com/resources

  • EventsHDI Annual ConferenceGet Connected. Get Energized. Get ResultsMarch 19-22, 2006Nashville, TNOpryland HotelChapter Register 5 get 6th freeAvailable only for paid attendeesIf company has already received the 6th free they are not eligible in your countMust have to Sophie before March 3Unable to register onsite at the conferenceLast day to register for complimentary registrations is March 10

  • EventsHDI Annual ConferenceGet Connected. Get Energized. Get ResultsGrass Roots marketing ideas:New England: Win an iPodTriHDI: TriHDI needs your helpEmails sent to your contact lists for generating conference namesInclude the HDI website address for conference registrations: www.thinkhdi.com/HDI2006

  • EventsHDI Annual ConferenceChapter Activities:Local Chapter MeetingSunday, March 1911:00 to 3:00 pmLunch will be served from 11:00 to 11:50Meeting starts at 11:50Agenda is attached to this emailAn RSVP will be sent to all officers for this meetingNeed to RSVP so we can get a count for lunch and seating

  • EventsHDI Annual ConferenceChapter Activities:HDI BoothInterested in helping in the HDI Booth?Contact Karen Yuen at karen.yuen@eds.com or Rich Hand at rhand@thinkhdi.comGreat way to visit with membersGreat way to spread the word about chapter activitiesGreat way to understand more about HDITwo hour blocks of time neededDuring expo hours onlySee attached schedule of time

  • Training & Certification

    HDTL (Help Desk Team Lead) CourseIntroduced at the HDI Annual ConferenceOnline Exam Preps available for:HDA Boot CampHDMComing soon: HDTLHDTL Beta courseFebruary 7 & 8Colorado SpringsOffered to Local Chapter officersDiscounted cost $550Exam included

  • HDI International

    Goal: To grow the global community that is HDI and spread the HDI membership model, including local chapters, certification and events

    New Global Offices:Now open:HDI-Mena: located in Dubai, UAEServing the Middle East and North AfricaOpening 2nd quarter 2006AmsterdamKuala LumpurOther HDI officesHDI JapanHDI Brazil