Gov 2.0 Andrew Mills
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Transcript of Gov 2.0 Andrew Mills
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Gov 2.0Gov 2.0
Andrew MillsChief Information OfficerGovernment of South Australia
November 2010
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Online Government
• Two way
• Social media
• Maturing online transactions
• Government as enabler
• Customer centric
• Increase channels - Youtube
• Consolidate / standardise web
• Increasing focus on transactions
• Government centred (portals)
• Website explosion
• ‘Everything’ e & Life events
• Channel migration
• One way
• Telephone channel explosion /Call centres
• No internet
• Traditional government
Ask Just Once
e-democracygovernment 2.0
Late 1990’s
2005
IE2002Early 1990’s
2010
IT2000
‘Traditional Monologue’
‘Dialogue’
?
Interactive Government
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Collaboration FrameworkCollaboration Framework
Collaborative document creation
Now – email and physical documents
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Collaboration Framework Collaboration Framework
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Collaboration Framework Collaboration Framework
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Collaboration Framework Collaboration Framework
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Our journeyOur journey
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Government info onlineGovernment info online AgencyfocussedAgencyfocussed
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Government info onlineGovernment info online CustomerfocussedCustomerfocussed
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Government info onlineGovernment info online
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Social media measurementSocial media measurementProject ZeitgeistProject Zeitgeist
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Next stepsNext steps
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Next stepsNext steps
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Next stepsNext steps
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Next stepsNext steps
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Next steps - GILFNext steps - GILF
Creative Commons (CC) licencesCreative Commons (CC) licences
Attribution
Share Alike
Non-commercial
No Derivative Works
www.gilf.gov.au/gilf-licences
Such as: sa.gov.au:
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EvolvingEvolving
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Centralisation PendulumCentralisation Pendulum
Fragmented
Costly
Inflexible
Duplication
Decentralisation
Fragmented
Costly
Inflexible
Duplication
Decentralisation
One size fits all
Costly
Unaccountable
Inflexible
Centralisation
One size fits all
Costly
Unaccountable
Inflexible
Centralisation
local focus integratedadaptive shared resourcesresponsive coordinatedinnovative scale economies
local focus integratedadaptive shared resourcesresponsive coordinatedinnovative scale economies
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Thank youThank you
Andrew MillsChief Information OfficerGovernment of South Australia