Public Sphere: Gov 2.0 - Andrew Boyd
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Transcript of Public Sphere: Gov 2.0 - Andrew Boyd
Rights of Way: The Government 2.0 User ExperienceAndrew Boyd [email protected]
Government 1.0
Directive rather than collaborative
Periodically refreshed Black Box
Magna Carta and Rights of Way
Government 2.0
Collaborative
Ideally, an open transparent relationship between Government and governed
Let’s talk about Digital Rights of Way
Guaranteeing the Digital Rights of Way
There is a lot to do
Open Data, access to technology, managing change
The User Experience: Making it usable and useful
Usable and Useful
Usable: Whatever it does, it does it well
Useful: Needed and available at the point of need
IMAGE: MARK MCINTOSH
Making it usable and useful
User Experience (UX) Design, User Centred Design (UCD)
Collaborative design processes and methodologies
User-informed, not user-led: why?
A User Centred Design Methodology
Research/Analyse
Design
Evaluate
Iterate
Why bother?
Stakeholder engagement and collaboration is built in from day one
Better result for the service provider
Better result for the service consumer
Better ROI (and you can verify realised benefits)
Questions?
IXDA (Interaction Design Association) http://ixda.org
IAI (Information Architecture Institute) http://iainstitute.org
UX Book Club http://uxbookclub.org
Canberra IA Cocktail Hours http://iacanberra.org
Andrew Boyd [email protected] @facibus on Twitter
Resources and further reading:
