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Field Operations Engineer

Job ID #: 84955 Experience Required: 3 - 5 Years

Country: Kenya Education Required: Bachelors Degree or equivalent

City: Nairobi Relocation Provided: No

Job Field Area: Customer Service Date Posted: Mar 26, 2015

Employment Type: Full - Time Regular / Permanent Location Flexibility: None

Travel Percentage: 10

 

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Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field. 

Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

General Purpose 

Avail the network 2G AND 3G to 99.98% of the time, plan, coordinate, control and organize regional maintenance/curative activities.

Main Responsibility Area 

Plans and executes technical tasks according to given tasks, along with existing processes and instructions. Works with the responsibility of responding to customer problems directly or through internal customer interface. Solves technical problems.

Position Description 

• Carry out preventive maintenance for BTS, transmission nodal sites, BSCs,• Carry out Curative maintenance for BTS, transmission nodal sites, BSCs,• Manage Nokia property under your jurisdiction i.e. car, tools, furniture and equipments: Forward condition/service report of vehicle, tools and equipment to leader. • Develop leadership skills by co-coordinating regional curatives when on-call.• Perform monthly preventives on equipments and accessories in accordance to standards and ensure that the equipments, structures and compounds are in good condition at all times.

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• Perform curatives (fault resolution) on equipments and transmission links within the stipulated standard times and regional budgets so as to achieve the RNA target of 99.98% at all times.• Immediate Submission of faulty spares to logistic and ensure replenishment  of the used spares from logistics.• Implement planned work schedules e.g. TRX addition/deletion, equipment upgrades/downgrades, microwave supervision addressing, cable and/or antenna measurements, A+Abis traces etc on time as per the relevant works order.•  Perform site and /or link acceptance as per the design • Attend to network complaints by subscribers e.g. call drops, blank calls, echoes, weak signal strength or any other NW related issue.• Develop a cordial working relation with contractors to achieve the goals of the company and reduce outages as a result of their contributions.• Enhance job progression by teamwork and cooperation while nurturing autonomy in fault management.

Position Requirements 

• Surveillance/Local Monitoring of BSC's & RNC's when OSS connectivity is down• Provide field support to GDC, Local SME and TSG• Site data base and node Backup management• Spare and inventory management for BTS & NodeB's domain nodes• Ensuring data integrity of daily outage tracker on GNOC portal for BTS & Node B incidents(Ensuring all incidents are captured by GDC team, incident durations, RCA, clears etc.)• Validation of Incident report and RCA for BTS & Node B incidents•Closure of assigned TTs/WO within SLA ( TT's assigned to local team requiring physical intervention on BTS, NODE-B, TXN equipment)• Perform any other duty assigned by the leader and /or management