Facilities Focus News

facilities.uncc.edu Issue 42 | Facilities Focus 1

Faci l i t ies FocusThe newsletter of Facilities Management at UNC Charlotte . Issue 42

Creating a campus of distinction

Housekeeping and Recycling

A Banner Year!

Creating a Campus of Distinction

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Faci l i t ies Management

We S. H. A. R. E. Facilities Management Values:Safety, Honesty and Integrity, Accountability, Respect for Others, and Excellence

2 Facilities Focus | Issue 42 facilities.uncc.edu

FACILITIES MANAGEMENT | From the desk of the Associate Vice Chancellor

comments (positive and negative) will be valuable as we continue our improvement efforts. Thanks foreveryone’s hard work and customer focus.

Looking ahead, this next year will be no less challenging. The South Village “extreme makeover” is in full swing

With 2,000 students living, studying, dining, and playing in the construction zone, we have our hands full!

for the next 18 months in that area of campus.

The Football Stadium will be completed in September and the coaches will move in and start practicing the team. CRI Deck I will also open this fall as construction continues on PORTAL and Student Housing Phase X. In case you thought we would get a breather when all

lined up behind them. With the budget woes of the State easing somewhat, we can also expect a healthy dose of repairs and renovations to land in our lap.

Enrollment is expected to rise by almost 1,000 students

on campus and making it harder for us to get where we

Please exercise caution as you move around campus and abide by the service vehicle driving and parking rules (University Policy Statement #85, which is now listed as 604.3 http://legal.uncc.edu/policies/up-604.3). Be safe – watch yourself, watch your teammates!

Philip M. JonesAssociate Vice ChancellorFacilities Management

read the “Fiscal Year Highlights” article in this edition of Facilities Focus. We have many successes to celebrate.

A couple of important themes emerged from our recentreview of the year. First, we made great strides in improving our communication with the campuscommunity. We had some excellent examples of thislast year including Housekeeping and Recycling’s

Operations communication regarding the campus-wide power outage, and our new “Construction Situation Report” that goes out to the campus on a regular basis. These and many other initiatives are helping get the word out to our customers in these changing and some-what chaotic times.

A second positive thread to our work was oursuccessful application of the “plan-act-check-plan again” methodology for all our initiatives. This ishow high performing organizations continuouslyimprove. We have many examples of how thisprocess is making us successful including the mini-bin

continue to use this process and to solicit feedbackfrom our customers.

We conducted our bi-annual customer satisfactionsurvey in March. The results are in and the trendsare positive with an overall satisfaction rating for the Department at 91%. Recycling and Grounds receivedthe highest ratings of 96% and 95% respectively. Now we need to work on that last 9%! The survey alsogave customers an opportunity to comment and those


Inside this Issue

2 Award Winning Program

4 Focus on Staff

4 Safe Teams of the Quarter

4 Safety Slogan Contest Winner

5 Awards

6 Promotions

6 New Employees

7 Introducing New Staff

8 FM Fiscal Year Highlights

10 Code of Conduct

12 FM Workstation Transition

13 Facilities Technology Partnership

16 Capital Projects

20 Upcoming Events

21 Birthdays

FM Mission and Vision (Back Cover)

Contents | FACILITIES MANAGEMENT

Philip M. JonesAssociate Vice Chancellor

EditorBeverly Imes

Staff Elizabeth HaddockMichele KohanCasi Shepardson

Creative DirectorSolomon Franklin

ProofreadersElizabeth FrereDevin Hatley

PhotographersKathy Boutin-PasterzSherry CeallaighClyde Derberry Kelly Freshcorn

Thanks to all contributors!

Fall Issue | Issue Date: August 13, 2012

Facilities Focus is a communication tool for the

develop a better informed workforce, to foster a greater sense of community, and to build morale. Your ideas are welcomed and appreciated for future issues.

Facilities Management,a department of Business Affairs

Do Things Better.Do Better Things.Do The Right Thing.

Please look online for the newsletter at: http://facilities.uncc.edu/home/facilities-focus-news/facilities-focus-news


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H ousekeeping and Recycl ing won theAssociation of Higher Education Facil i t iesOfficers (APPA) Effective and InnovativePractices Award. Pictured above are Kathy Boutin Pasterz (Recycling), Phil Jones (Associate ViceChancellor), and Brian Guns (Housekeeping) accepting the award, which included $4,000 in cash, at the APPA Conference in Denver, Colorado.

This national award recognizes programs and processes that enhance service delivery, lower costs, increase productivity, improve customer service, generate revenue, or otherwise benefit the educational insti tution.

FACILITIES MANAGEMENT | Award Winning Program

“Everyone we have spoken wi th has beenv e r y i n t r i g u e d b y t h e p rog ram and i t ’s exciting that UNC Charlotte took the lead on this initiative.” Devin Hatley, Environmental Educator

Implementation of the campus wide mini bin program was submitted as the nomination.“I am proud of the cooperative effort and‘can do’ a t t i tude tha t the combined housekeeping andrecycl ing teams d isp layed throughout th i sprocess. I t really goes to show you thepossibil i t ies when everyone works together,” said Brian Guns, Director of Housekeeping.

In addition, the Carolina Recycling Association presented UNC Charlotte’s Recycling Team with the “Outstanding College or University Program Award” at the conference in Asheville, NC.

Housekeeping and Recycling: A Banner Year!

P. Gail Keene ( left) and Brian Guns. Gail and the CR I S ta f f were key partners in the success of themini bin program.


Award Winning Program | FACILITIES MANAGEMENT The award recognizes the program that bestrepresents sustainable resource use through waste reduction, re-use, and recycling on acollege campus.

Colleges and universities from North Carolina and South Carolina were up for the award. However, UNC Charlotte took away top honors. Among the many attr ibutes highlighted during the award ceremony, one that stood out to the committee and fellow universit ies was the implementation of mini trash bins on campus.

In fiscal year 2011, UNC Charlotte diverted 39% of

its waste and recycled over two million pounds of

material. For more information about Recycling at

UNC Charlotte, visit www.uncc.edu/recycling

required coordination and communication with all departments on campus. The proactive approach of schedulingpresentations to building occupants made the effort more receptive to the campus community. Way to go!

Thank You to the Housekeeping StaffWe could not have done it without you!

First shift Housekeeping employees (Photos A & B)Second and Third shift Housekeeping employees (Photo C)

Recycling Staff

A

B

C

Mini BinRecycling Bin


THE FOLLOWING TEAMS HAD NO ACCIDENTS APRIL - JUNE 2012

Facilities OperationsAutomotive, Grounds, Lock Shop, Renovations, Steam Plant, Zones 1, 2, 3, 5, 6 and 7

Housekeeping & RecyclingCenter City Building, Colvard, Charlotte Research Institute, East, EPIC, Friday, Kennedy, Library, North, South, West, Woodward, and Recycling

FI RST SHIFT - P ictu red above from left to right are:Brien Clapton (Zone 2), Sherby Price (Housekeeping North), Josh Hyatt (Zone 7), James Turner (Recycling), Steve Ti l lman (Zone 3) , Darrel l Steele (Housekeeping EPIC), Andy Lavoie (Lock Shop), Lisa Miller(Housekeeping Center Ci ty Building) , Steve Reis (Renovations), Steve McMiller (Housekeeping-South),

(Automotive), and Jon Canapino (Grounds)

SECOND and THIRD SHIFT - Pictured above from left to right are:

Johnnie Doyle (East), Madia Smith (Woodward), Subhash Pandya (Friday), and Marcus Brown (Kennedy)

FACILITIES MANAGEMENT | Focus on Staff

Safe TEAMS of the Quarter


Focus on Staff | FACILITIES MANAGEMENT

Congratulations to Joe Loder, Interim Supervisor for Zone 6. Pictured here isPhil Jones presenting Joe with the gift for winning our 4th Annual Safety Slogan Contest.

Individual Awards for Excellence

Applause CardTeam

End of Year Work Request Close Out

Glenda Locklear (Zone 1), and Cindy Wagner (Zone 4)

Mac Fake (Design Services)

Safety Slogan Contest Winner

http:/ / faci l i t ies.uncc.edu/home/awards-program/award-recipients/award-recipients

To view awards photos and read detailed descriptions of nominations, please visitour website at:


FACILITIES MANAGEMENT | Focus on Staff

Promotions | April - June 2012

Welcome New Employees | April -June 2012

HousekeepingRaymond Duckett, Housekeeper (CRI)

Althea Cook, Lead Custodian (EPIC)

Allen Gayden, Lead Custodian (EPIC)

Walter Alexander, Floor Maintenance (North)

RecyclingPat Smith, Lead Recycling Technician

Luis Alvarado, Lead Recycling Technician

Reginald Caldwell, Recycling Technician

AutomotiveVince McNeil, Mechanic

GroundsJames Gentle, General Utility Worker

David Loveless, Grounds Worker

Michael Dobbins, Grounds Worker

Brian Grayson, Grounds Worker RecyclingJames Turner, Recycling Technician

Michael Greer, Recycling Technician

Zone 2Paula Lail, Maintenance Mechanic III

Terrell Morris, Maintenance Mechanic III

Brien Clapton, Maintenance Mechanic IV

Dwight Nealey, Maintenance Mechanic III

Zone 5

HousekeepingSolomon Franklin, Program Development & Education Coordinator

Guy Randolph, Housekeeping Supervisor III

Peggy Hearl, Housekeeper (CRI)

Jerthy Paul, Housekeeper (CRI)

Francine Dadio, Housekeeper (East)

Clara Morrow, Housekeeper (EPIC)

Earleen Logan, Housekeeper (EPIC)

Maria Velasco, Housekeeper (EPIC)

Julius Brice, Floor Maintenance Technician (EPIC)

Brandon Brown, Housekeeper (West)

Patrick Lukungu, Housekeeper (West)

Angela Mullins, Housekeeper (West)

RenovationsJames Williams, Maintenance Supervisor

Zone 2Joseph Loder, Maintenance Mechanic III (Currently Interim Supervisor for Zone 6)

George Smith, Maintenance Mechanic V

Lacy Brumley, Maintenance Mechanic


Focus on Staff | FACILITIES MANAGEMENT

Introducing: Solomon T. Franklin and Guy Randolph

Guy RandolphSolomon T. FranklinProgram Development & Education Coordinator

Facilities Management - Hskp Facilities Management - Hskp3rd Shift Manager

Mr. Franklin will serve as the Program Development and Education Coordinator. Solomon is originally from Greensboro, North Carolina. He is a graduate from the University of North Carolina at Charlotte where he has earned three degrees. Solomoncompleted his B.A. in Art, with a concentration in Graphic Design. He also obtained his B.A. in AfricanaStudies and received his Master’s Degree in History with a focus in Public History. Solomon has worked in the greater Charlotte community as a Creative Consultant producing quality communications based deliverables for organizations internal and external audiences. He also has worked at UNC Charlotte asa Communications Specialist.

In this role his goal is to create and conduct profession-al, personal and technical training and education pro-grams for staff that will enhance and sustain internal communication, increase technical competence and boost staff morale. Solomon will also focus on documenting the success of the department andpromoting the brand to internal and externalcustomers, including students, faculty and staff. He believes it is important to involve students in educating key stakeholders in the importance of creating, maintaining and promoting UNC Charlotte as a campus of distinction.

Mr. Randolph will serve as the Night ShiftManager. Guy is a long-time resident of lowerBucks County, Pennsylvania, and he has beenmarried to his wife, Deanna for 31 years. Hisinterests include family, sports and traveling.Guy comes to us with an extensive background in

that point on he has always said, “as long as I havea squeegee my family will never go hungry!”

Over the years, Guy has amassed experience in variousenvironments in the housekeeping field, such as

His tenure as a Facilities Director in charge ofmaintenance, housekeeping and laundry have enabled him to understand what is truly involved in making a business work. Guy states that his goal is to become an expert in the industry, to become a superior leader and teacher, and also to develop character, team work and pride throughout the facilities management department. The work that we do here in Facilities Management impacts everyone who enters thisbeautiful campus, and first impressions mean

night is, “Is the University cleaner today than itwas yesterday.”


FACILITIES MANAGEMENT | Fiscal Year Highlights

Important Process Improvement ProjectsFacilities Condition Assessment Program

Critical System Alarms

Key Management Phase 2

Recycling Bins Material Tracking and Analysis

Craftsperson Enterprise Data Assistant (EDA) Pilot

Motor Fleet Reservation Improvements

Design Services - Quality Control Review

Successful Capital ProgramCenter City Building (CCB)

Energy Production and Infrastructure Center (EPIC)

Residence Hall Phase IX

South Village – coordination, communication, design, construction

Residence Hall Phase XI

Regional Utility Plant #4

Parking Deck I

High Rise Road and Utilities

South Village Dining Hall

Dam

Fire Sprinklers

Front Entrance round-about

Football

Motorsports Research

Residence Hall Phase X

PORTAL

Prospector Renovation

Tennis

Coordination and communication – innovative means and methods

Perhaps the busiest construction period in the history of UNC Charlotte

Fiscal Year Highlights | 2012

Here are a few of many successes Facilities Managementaccomplished


Fiscal Year Highlights | FACILITIES MANAGEMENT

Design Services

Marks the busiest year since we began recording these statistics in 2002

Design Services group continues to gather praise from customers for quality!

Facilities Operations High marks for reliability of systems and quick response

Exceptional way the team handled a short notice campus-wide power outage in May

Process improvements in preventive maintenance and support to food service on campus

Grounds team continues to excel

Appearance of the campus landscaping now rivals any university in the State

Housekeeping and Recycling

“Outstanding College and University Recycling Program” by the Carolina Recycling Association.

Due to the diligent work of the Recycling team, the campus achieved a record recycling rate of 40% for the year.

Stewardship of University FundsBudget execution was exemplary

Expended in accordance with all applicable State guidelines

Fee supported funds carried appropriate balances

$106M in capital funds were managed and paid out

“My sincere thanks to every staff member for his and her diligent efforts towardscreating a campus of distinction.”

Philip M. JonesAssociate Vice Chancellor for Facilities Management


FACILITIES MANAGEMENT | Code of Conduct

Facilities ManagementCode of Conduct

10 Facilities Focus | Facilities Management facilities.uncc.edu

On July 26, 2012 at the All Employee Meetings, Facilities Management’s leadership teamre-signed the Code of Conduct to show commitment to this document created and adopted by staff members in 2009.

Staff members read along as Phil Jones read aloud the code of conduct and asked everyone

(Pictured are Mac Fake, Director of DesignSe r v i c es , a nd B r i an Guns , D i r e c t o r o fHousekeeping and Recycling)



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Code of Conduct | FACILITIES MANAGEMENT


FACILITIES MANAGEMENT | FM Workstations

FM Workstation and Share Drive TransitionWill Begin Fall 2012

S ince Phase One of the FM WorkstationSupport and Trans i t ion to ITS was implemented in December 2011 with the transition of user support calls to the ITS Help Desk, ITS has been planning Phase 2 for the t rans i t ion of our Fac i l i t i esManagement workstations to the campus domain and the share drive fi les to the campus share.

Phase Two is estimated to begin this Fall ,approximate ly November 2012. Dur ing th i s phase, our share drive fi les will be moved to the campus share and FM workstations will transit ion to the campus Windows network. Phase Two will enable the use of the NinerNET login to log into your PC files along with Outlook email on the campus share server eliminating the use of the Windows FM Password. As a reminder, thisnew FM work station transit ion provides manyadvantages including easier system updates,

software upgrades and consistent backups along with the campus standards for our Facil i t ies Management hardware.

In order to prepare for the upcoming share drive and workstations transit ion, we request that all Facil i t ies Management personnel begin cleaning up the i r My Documents , Depar tment , andPubl ic f i les and fo lders to remove no longer needed fi les off the share drive. This process will make the transit ion easier and quicker.

If you have any questions concerning this new t rans i t ion of works ta t ions and share dr ive , please feel free to contact any of the Facil i t ies Information Systems team. Thank you all for your continuous support and patience during this ongoing transit ion.

“It takes a lot o f courage to release the famil iar and seemingly secure , toembrace the new. But there is no real security in what is no longer meaningful. There is more security in the adventurous and exciting, for in movement there is Life, and in Change there is Power.” -Alan Cohen


FM Technology Partnership | FACILITIES MANAGEMENT

F acil i t ies Information Systems (FIS) Director, Ray Dinello, visi ted Curtain University inPerth, Australia to provide insight into the implementation of their new ARCHIBUS software modules tha t wi l l fur ther progress the i runiversity’s efforts and expand their ARCHIBUS infrastructure to suppor t addi t iona lbusiness processes.

Our Facil i t ies Technology partnership with Curtin University began several years ago at an International ARCHIBUS Users’ Conference in Washington, D.C., after Facil i t ies Information Sys tems shared UNC Char lo t te Fac i l i t i esManagement’s Five-Year Technology Plan.Since then, Curtin University and FIS share technology plans and lessons learned from their

commitment to leveraging facil i t ies technology.

Curtin University recently began hiring morefacil i t ies technology personnel due to i ts efforts to implement a larger scale of new facil i t ies

implemented on our campus and due to ourexperiences and ARCHIBUS knowledge with these technologies, FIS was asked to travel to Curtin University in Perth, Australia, to si t in on their information sharing and requirements gathering workshops.

Ray Dinello took a ten day trip to Perth, Australiato share his team’s experiences and to assist Curtin University in i ts planning phase for

The trip took three fl ights to travel 9,242 miles, which was a total f l ight t ime of 28 hours and30 minutes to get from Charlotte to Perth.

University Partnership from Down UnderFacilities Technology:

Issue 42 | Facilities Focus 13


FACILITIES MANAGEMENT | FM Technology Partnership

Curtin University had a very detailed schedule for Ray that allowed him the opportunity totour the campus, visi t with all of the Facil i t iesManagemen t d epa r tmen t s and pe r f o rm apresentation to Curtin Facil i t ies Management leadership;; however, most of his t ime each day

workshops.

The opportunity to travel to Perth and workwith Curtin University was a unique learning experience that provided insights on how another university in another country does business. Several of the learned technologies, ideas,and new processes they are implementing are now part of our new Facili t ies Management technologies related to Facil i t ies ConditionAssessment (FCAP), Mobil Technology andPM & Equipment Management.

If you would l ike to read more aboutCurtin University, you may access theirwebsite at http://www.curtin.edu.au

Pamela Duff

Facilit ies Information Systems


FIS Farewell | FACILITIES MANAGEMENT

I t i s wi th mixed emot ions tha t Fac i l i t i esInformation Systems announces the resignation of David Champion. David’s last day with us was Friday, July 20, 2012. All of us are sadto say goodbye to David , who accepted aTechnical Consultant posit ion with BusinessResource Group (Char lo t te Div is ion) , ourcontractor for Archibus.

David has been with the Facil i t ies Management Information Systems team since January 2009 and has served as the Sys tems Analys t andthe Sys tems Manager. S ince h is a r r iva l , hesuccessfully created many custom Archibusdevelopments, helped establish the BuildingAutomation Systems (BAS) architecture andinventory, and assisted the team with many

our Facilities Management and campus customers.

David has been an integral part of the Facil i t ies Information Systems team, and we will miss him greatly, but we look forward to working with him as one of our Business Resource Group Technical

and wishing him the best in all his future endeavors.

Pamela Duff

Facilit ies Information Systems

David Champion

How to Communicate Like a Pro by Nido QubeinHere are six techniques you can use to help you say things simply but persuasivelyand effectively:

1) Get your thinking straight. The f i rst ru le of p la in ta lk is to th ink before you say anything. Organize your thoughts.

2) Say what you mean. Say exact ly what you mean.

3) Get to the point. Effect ive communicators don’ t beat around the bush. I f you want someone to buy something, ask for the order. I f you want someone to do something, say exact ly what you want done.

4) Be concise. Don’t waste words. Speak plainly and br ief ly, using the shortest , most fami l iar words.

5) Be real. Each of us has a personal i ty—For maximum clar i ty, be natural , and let the real you come through. You’ l l be more convincing and much more comfortable.

6) Speak in images. Words that help people v isual ize concepts can be tremendous aids in communicat ing a message.


FACILITIES MANAGEMENT | Capital Projects

D espite the annoying disruptions - f lagmen and one lane traffic, road closings and detours, closed sidewalks, gravel surfaced roads, slow moving construction vehicles, dirty, dusty, muddy streets, and the overall sounds ofconstruction - i t’s excit ing to know that the UNC Charlotte campus continues to grow.Some say we’ve got more cons t ruc t ion unde r-way, t h an you ’ l l f i nd happen ing up town .

For those in the cons t ruc t ion indus t ry,UNC Charlotte is definitely the place to be! Anyone on campus, who hasn’t noticed what’s going on, definitely needs to “get out more!”The ded i c a t i on c e r emony o f t h e 12 , 477s fHalton-Wagner Tennis Complex, which includes coach’s offices, a conference room, player/team locker rooms and lounges, and seating for 246, took place on April 27.

Capital Projects Article by Dorothy Vick

“Perhaps the busiest construction period in UNC Charlotte’s history”

Halton-Wagner Tennis Complex


Capital Projects | FACILITIES MANAGEMENT

The CRI campus continues to be a flurry of activity. Faculty/staff move-ins at the Energy Production Inf ras t ruc ture Center (EPIC) a re underway in prepara t ion for the new te rm, Park ing Deck I , ourta l les t and undoubtedly the bes t looking deck on campus , wi l l open ear ly September, a long wi thanother en t rance t o t h e CRI c ampus a t t h e i n t e r s e c t i on o f N . Tryon and JW C l ay B lvd .

Site work is almost complete on the Partnership, Outreach & Research for Accelerated Learning (PORTAL) building and concrete pours are underway. External & Internalrenderings of PORTAL are pictured on the right.

Parking Deck I

PORTAL Construction is underway!


FACILITIES MANAGEMENT | Capital Projects

fa r i s the work tak ing p lace on the Footba l l Complex (p ic tured above) . The f ie ld house and the two practice fields must be ready for the players on August 8. The remainder of the complex is scheduled for completion mid-September.

Work on t h e H e c h e n b l e i k n e r Lake Dam con t i nue s and when comp l e t ed , w i l l b e a s c en i c

Hechenbleikner Lake Dam

Football Complex


Capital Projects | FACILITIES MANAGEMENT

Despite the work underway at the Charlotte Research Insti tute, most will agree that for the next 12-15 months, South Village will be the most impacted area “construction-wise” on campus. With

-way, plus return of the students, and start of the Residence Dining Hall later this year, the South Village community will definitely be busy!

Cons t r uc t i on on t h e Pha se X and Pha se X I r e s i d ence ha l l s con t i nue s a s bo t h f a c i l i t i e s w i l l b e coming on - l i n e Augus t 2013 t o mee t ou r i n c r e a s i ng s t uden t hou s i ng r equ i r emen t s .I t ’s h a rd t o b e l i eve t h a t a r e a con t a i n ed so much l and !

Phase X

South Village


FACILITIES MANAGEMENT | Upcoming Events

I t ’s t ime to begin planning our annual

which is usual ly held in ear ly December.

To make this event a success, we need a representat ive from each unit . Last year, we had one of the BEST part ies ever and we want this to cont inue. Supervisors, please send Beverly Imes ([email protected] ) the name of yourvolunteer by August 17. One meetingis held each month unt i l the event unless something requires an additional meeting.

(PS: Begin col lect ing door pr izes now.)

October 18 @ 10:00 AM1st shif tMcKnight Hal l , Cone Center

October 18 @10:00 PM2nd & 3rd shif tsCol lege of Health & Human Services, Rm 281

PLEASE SEND YOUR QUESTIONS for Mr. Phi l Jones & the Directors to Addressto BEVERLY IMES at br [email protected] cal l 704-687-0513 by OCTOBER 11

ANNUALOPEN FORUM

Facilities ManagementCreating a Campus of Distinction

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Birthdays | FACILITIES MANAGEMENT

Happy Birthday


The Universi ty of North Carol ina at CharlotteFaci l i t ies Management9201 Universi ty City Blvd.Charlotte, NC 28223

MissionTo provide a qual i ty learning, research, and l iv ing environment for the benef i t of students, faculty, staff , and the community by planning, bui lding, operat ing, and maintaining the campus of the Universi ty of North Carol ina at Charlotte.

VisionA leader in Faci l i t ies Management dist inguished by safety and excel lence.A prof icient , responsive, and adaptable ‘Team of teams’ .Providing high qual i ty services and faci l i t ies in an environmental ly sustainable manner.

Creat ing a campus of dist inct ion


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