Ei Instructor Guide for Emotional Intelligence - Achieving Academic and Career Excellence
Excellence through Emotional Intelligence
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Transcript of Excellence through Emotional Intelligence
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1
Excellence
Through
Emotional Intelligence
"The secret of joy in work is contained in one word -excellence. To know how to do something well is to enjoy it.
--Pearl Buck
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MH 2
Excellence ?
Excellenceis an art wonby training and habituation.
We are what we repeatedlydo.Excellence, then, is notan act, but ahabit
Aristotle
If you are going to achieve excellence in big things,you develop the habit in little matters. Excellence is
not an exception, it is a prevailing attitude.--
Charles R. Swindoll
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MH 3
Habits ?
Knowledge
(what to, why to)
HabitsInternalized principles& patterns of behavior
Knowledge
(what to, why to)
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MH 4
Habits ?
Knowledge
(what to, why to)
HabitsInternalized principles& patterns of behavior
Desire
(want to)
Knowledge
(what to, why to)
Desire(want to)
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MH 5
Habits ?
Knowledge
(what to, why to)
HabitsInternalized principles& patterns of behavior
Desire
(want to)
Knowledge
(what to, why to)
Skills(how to)
Desire(want to)
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MH 6
Habits ?
Knowledge
(what to, why to)
HabitsInternalized principles& patterns of behavior
Desire
(want to)
Knowledge
(what to, why to)
Skills
(how to)
Desire(want to)
Habits
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MH 7
Excellence is content less and therefore itsmeasurement can only be against certain
benchmarks
Excellence ?Operational Excellence is defined as: Consistently providing the highest qualityservice excellence to our customers
At the lowest possible cost while achievingabove average returns.
Quality Assurance initiatives are keyelements in support of this goal
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MH 8
Who Should We Benchmark With?
Internal benchmarking
internal benchmarking is likely to meet with less
resistance from managers
Benchmarking with competitors (internationalbenchmarking)
those competitors who are performing better than us
Best in the Industry
with Industry leaders who achieved the best
performance
Cross Industry
some measures could be compared with best
performance of any industry e. g. Finance, HR
measures
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MH 9
Achieve Organizational Excellence ?
Focusing Energy & Resources
Vision
Alignment
Mission
Vision
Mission
ASK: Is the organization in sync. with the Mission?
CHAOS ExcellenceSubstandardPerformance
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MH 10
Alignment: New Business Strategy & Excellence
Human Capital Development
& Management is a newbusiness strategy to improve
organizational effectiveness by
implementing a managementsystem to
align, develop andmanage people.
If you dont know where you aregoing, any path will take you there
--- Old Sioux Proverb ---
http://images.google.com.pk/imgres?imgurl=http://www.iccommunity.com/images/ill_aligning.gif&imgrefurl=http://www.iccommunity.com/prod_aligning.shtml&h=332&w=423&sz=14&hl=en&start=21&tbnid=CMZ6UAbXciQFZM:&tbnh=99&tbnw=126&prev=/images%3Fq%3Daligning%2BHR%2Bwith%2BMission%26start%3D20%26gbv%3D2%26ndsp%3D20%26svnum%3D10%26hl%3Den%26sa%3DN -
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MH 11
BehaviorResults /
Excellence
Manage-ment
SystemsandPractices
Culture& ValuesoStrategy
Framework for Change Excellence
Managing the linkage between culture andstrategy helps drive performance excellence
The role of leadership is to align the organizations
strategy and work culture
Behavior and performance is enhanced to the extent thatmanagement systems and practices are aligned withthe culture and strategy
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MH 12
ASKto Develop Personal Excellence
A ttitude
S kills
Knowledge
Pride is a personal commitment. It is an attitude which
separates excellence from mediocrity.
http://www.glamorgan.ac.uk/images/1010.jpg -
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MH 13
ASKto Develop Excellence
S kills + Knowledge = C ompetence
+A ttitude
P erformance
Excellence
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MH 14
What is an Emotions ?
Unconscious impulses Conscious decisions Social constructs between people
Ways of acting and talking Mental states that result when bodily
responses are sensed by the brain Feelings & Thoughts about situations
people find themselves in Bodily responses that have evolved as
part of our struggle to survive
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MH 15
Primary Emotions
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MH 16
Emotions
ConnectionsSomething happens
You have a thought about it
You feel something
You react ( behavior )
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MH 17
E Q Emotional Intelligence
EQ?What is that?
The application of apositive attitude,
respect, andhealthy patterns ofbehaviortowards
self and others
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MH 18
E Emotional Intelligence
Empathy
SelfMotivation
SocialSkills
SelfRegulation
SelfAwareness
EQ
Q
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MH 19
E Q Emotional Intelligence
IQ
Established bymid-teens
Cant increase
Predicts only 10% 20% of life success
EQNot fixed
Can be improved
throughout life
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MH 20
E Q Self Awareness
knowing ones internal states, preferences,
resourc es, and intui t ions
Emotional Awareness:recognizing ones emotionsand their effects. Pay attention to your emotions
Accurate Self-Assessment:knowing ones strengthsand limits
Self-Confidence:a strong sense of ones self-worthand capabilities
Outcomesof limited self-awareness:
bl ind amb i t ion,unreal ist ic goals,power
hungry,relent less str iv ing, insat iable
needfor recognition
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MH 21
E Q Self-Regulation
Managing one s internal states, impulses, resources
Self-Control: keeping disruptive emotions and impulsesin check
Trustworthiness: maintaining standards of honesty andintegrityConscientiousness: taking responsibility for personalperformance
Adaptability: flexibility in handling change
Innovation: being comfortable with novel ideas, new info.Outcomesof limited self-regulation:
impuls ive behavior, r ig id i ty of behavior
and thought, lack o f trust, poo r fo l low-up
/c omp let ion ,avoidance of others
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MH 22
E Q Self-Motivation
Emo t ional tendencies that gu ide or faci l i tate
reach ing goals
Achievement Drive: striving to improve or meet a standardof excellence
Commitment: aligning with the goals of the groupInitiative: readiness to act on opportunitiesOptimism: persistence in pursuing goals despite obstacles
and setbacksOutcomesof limited motivation:
sub -opt im al performance, incomplete
projects,inabi l i ty to reach goals, lack o f
energy*dr ive*convict ion,br ing ing down
the mood o f others
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MH 23
Q Empathy
Awareness of others feelings, needs, andconcernsUnderstanding Others:sensing others feelings and
perspectives, and taking an active interest in their concernsDeveloping Others:sensing others development needs
and bolstering their abilitiesService Orientation: anticipating, recognizing, and meeting
customers needsLeveraging Diversity: cultivating opportunities through
different kinds of people
Political Awareness:reading a groups emotional currentsand power relationships
Outcomesof limited empathy:
misunders tand ing,f rustrat ion,lack
of t rus t, dissat isfact ion, lack o fcommi tment, poor service reputat ion
E
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MH 24
QESocial Skills /
Effective Relationships
Adeptness at inducing desirable responses in others
Influence: wielding effective tactics for persuasionCommunication: listening openly and sending
convincing messages
Conflict Management: negotiating and resolving disputesLeadership: inspiring and guiding othersChange Catalyst: initiating or managing changeBuilding Bonds: nurturing instrumental relationshipsCollaboration and Cooperation: working with others towardshared goals
Team Capabilities: creating group synergy in group goals
Outcomesof limited social skills:dissension, dist rust,
poo r leadership / fo l lowersh ip,ineffect ive confl ict,
sub -op t imizing teams,poo r job performance, l oss of
job opportun it ies
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MH 25
QE Language of EI
REACTIVE PROACTIVE
There is nothing I can do
Thats just the way I am
He makes me mad
They wont allow that
I have to do that
I cantI must
If only
Let us look for Alternatives
I can choose a different approach
I control my own feelings
I can create an effective prsntation
I will choose an appropriate response
I choose
I prefer
I will
(Use space between Stimulus & Response)
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MH 26
QE Relationship of TRUST
DEPOSITS WITHDRAWALS
Seek first to understand
Keeping promises
Honesty, openness
Kindnesses, courtesies
Win-Win or No Deal thinking
Clarifying expectations
Loyalty to the absent
Apologies
Receiving feedback and giving
I messages
Forgiveness
Seek first to be understood
Breaking promises
Smooth manipulation
Unkindnesses, discourtesies
Win-Lose or Lose-Win thinking
Violating expectations
Disloyalty, duplicity
Pride, conceit, arrogance
Not receiving feedback and giving
You messages
Holding grudges
(Emotional Bank Account)
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MH 27
Believing:Having the right attitude tosucceed
Achieving:Connecting with and creatingdeep rapport easily
Succeeding:Setting clear and realisticintentions and goals
Excellence - in a nutshell
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MH 28
Essence of EQSummaryWorking with EI - Goleman
Initiative, achievement and adaptability
Influence, team leadership and awareness
Empathy, self-confidence and developingothers
Competencies that most often
lead to success:
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Excellence
Through
Emotional IntelligenceAppreciation is a wonderful thing; it makes what isexcellent in others belong to us as well.
Voltaire
http://quotes.zaadz.com/Voltairehttp://quotes.zaadz.com/Voltaire