EUROWINGS BOOKING GUIDELINES - Eurowings - … BOOKING GUIDELINES Essential information for booking...

EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings flights.For more information about short- and medium-haul flights clickFor more information about long-haul flights click

here.here.

EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings short- and medium-haul flights via a GDS or ticketless booking channels.

Ticketed GDS,Light Ticketing,

Ticketless

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Facts

Locations: Berlin, Dortmund, Dusseldorf, Hamburg, Hanover, Cologne/Bonn, Stuttgart and ViennaFleet (in January 2016): 88 aircraftTypes of aircraft: A319, A320, CRJ900

Fleet

Dear Travel Agency Partner,

The Eurowings brand is a newly established, independent low-cost airline modelled on itssuccessful partner Germanwings. In future, Eurowings will offer flights within Europe and toattractive long-haul destinations. Passengers can customize their flights by choosing fromBASIC, SMART and BEST fares.

We are delighted that the new Eurowings offers excellent value for money in the European airlinebusiness. For you, that means even better routes to even more destinations all with the usualhigh product quality of the Lufthansa Group.

We now have an offer to suit every passenger. The BASIC fare offers price-conscious customers a low-cost flight-only deal, but many extras can be added as required. The SMART fare is ideal for passengers who would like to enjoy convenient extra services like preferred seating, an on-board snack and drink, and a free item of checked luggage weighing up to 23 kg. These are just some of the popular services that are already included in the great price. Finally, we have introduced the BEST fare. Designed for customers who value comfort, this fare leaves nothing to be desired: a seat with more legroom in the first three rows on the Airbus fleet, an adjacent seat free, priority check-in and priority boarding, lounge access, a reserved hand luggage compartment and à la carte catering.

Needless to say, our entire range of fares can still be booked through the major ticketlessdistribution channels such as eurowings Travel agency portal. The interlinable SMART and BEST fares are available in your GDS (Amadeus, Galileo, Worldspan, Apollo and Sabre). In addition all published fares (incl. BASIC) can be also booked via Amadeus using the light ticketing option.

To our continued cooperation!

Your Eurowings Team

Airbus A320Airbus A319 Bombardier CRJ900 NextGen

* For more legroom and greater comfort: can be booked as an upgrade with BASIC, and included as standard with SMART depending on availability

v

Welcome on Board The Fleet for Short & Medium-haul Flights

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Benefits HON Circle Member Senator Frequent Traveller

Priority check-in1

Priority boarding

Security fast lane access1

Lounge access Germany2

Lounge access Europe3

Ski equipment

Executive Bonus

Select miles

HON Circle miles4

Companion Award

Eurowings flies to over 130 attractive destinations Miles & More status members enjoy many benefits with Eurowings, e.g. priority check-in,executive bonus and lounge access (depending on fare and destination).

1 At all BEST airports (where available). 2 These include access to all lounges at selected airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa Business Lounges only. 3 Access to all lounges at all BEST airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa, Austrian Airlines and SWISS Business Lounges and to lounges owned by Brussels Airlines. 4 With a BEST fare booking.

Route Network Privileges for Status Customers

LondonBirmingham

Newquay

Oslo

Stockholm

ManchesterDublin

Edinburgh

Paris

Amsterdam

Dresden

Leipzig/Halle

RostockUsedomHamburg

Dortmund

Pula

SalzburgStuttgart

Karlsruhe

Zagreb

Budapest

Verona Rijeka

Dubrovnik

KavalaAnkara

Istanbul

Split Sarajevo

Pristina

Tirana

Zadar

Izmir

Antalya

Lamezia Terme

Thessaloniki

Bari

Brindisi

MykonosKos

Cagliari

Olbia

CataniaTunis

Palermo

Faro

Barcelona

Jerez

Bilbao

Nador

Ibiza

Gran Canaria

Toulouse

Fuerteventura

Valencia

Bremen

Bologna

Calvi BastiaPisa

Basel

Berlin

Montpellier

Lyon

GlasgowNewcastle

Klagenfurt

Mallorca

Casablanca

Cyprus

Rhodes

Crete

Santorini

Athens

MarrakeshTenerife

Katowice

Warsaw

WroclawBrussels

KrakowCologne/Bonn

Munich

Corfu

Tangier

Moscow

Gothenburg

HanoverDusseldorf

Nuremberg

Geneva

Vienna

Venice Bucharest

Zurich

Rome

Naples

Lisbon

Milan

Malaga

PragueJersey

Porto

Belgrade

MarseilleNice

Reykjavík

Minorca

Alicante

Varna

East Midlands

Bodrum

Samsun

Kütahya

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BEST FTLSMART

SEN/HONBASIC, SMART

Access at all BEST airports thathave lounges:

Access to LH and Eurowingspartner lounges in Germany andthe EU:

Access to LH and Eurowingspartner lounges in Germany andthe EU as well as to ContractLounges at BEST airports:

LH

DE

Berlin, Bremen, Dresden, Dusseldorf, Hamburg, Hanover, Cologne, Leipzig, Munich, Nuremberg, Stuttgart



EU Paris (CDG), Milan (MXP), London (LHR)

Athens, Milan (MXP), Paris (CDG), London (LHR)

Athens, Milan (MXP), Paris (CDG), London (LHR)

LH Group Lounge

Brussels, Geneva, Vienna, Zurich Brussels, Geneva, Vienna, Zurich Brussels, Geneva, Vienna, Zurich

ContractAmsterdam, Basel, Birmingham, London (STN), Manchester, Moscow (VKO), Nice

–Amsterdam, Basel, Birmingham, London (STN), Manchester, Moscow (VKO), Nice

Preferred seating in rows 1–3

From €164*(incl. GDS channel surcharge)

Best-in-class seat pitch in the Airbus fleet

Adjacent seat free

Lounge access

Reserved hand luggage compartment

À la carte catering

2 items of hand luggage

2 bags up to 23 kg each

Priority check-in and priority boarding

Security fast lane at selected airports

Increased miles incl. HON Circle miles

Free booking changes or cancellation with Flex option*

From €70*(incl. GDS channel surcharge)

Preferred seating

Snack & drink

1 bag up to 23 kg

Miles


Lounge access at selected airports for HON, SEN and FTL

The standard fare The comfort fare

SMART BEST

* Fare per leg. Limited seat availability. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.

Lounge Access Ticketed Fare Options in GDS

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Free lounge access depends on the range of services booked and/or the passenger‘s status.

CORPORATE

Product SMART SMARTFLEX

BEST BESTFLEX

SMART BEST

Booking Class E, N, X, T, L, K, G, S, W, Q, H, M, B, Y, V on selected routes

I D J C, I J

Booking changes For a charge*, plus fare differencewhere applicable

Free of charge up to and including the scheduled date of departure, thereafter for a charge

For a charge*, plus fare difference where applicable




Refunds Not permitted**Free of charge up to and including the planned date of departure, thereafter for a charge

Not permitted




Name changesPermitted before tickets are issuedNot permitted after tickets have been issued

Permitted before tickets are issuedNot permitted after tickets have been issued





Ticket Time Limit 24 hours after booking 24 hours before departure 24 hours after booking24 hours before departure

C = 24 hours after bookingI = 24 hours before departure

24 hours before departure

Seat reservation Free of charge Free of charge

Free of charge + adjacent seat free + more legroom*** + guaranteed seat in rows 1-3***


Free of charge


Lounge access Lounge access at selected airports for HON, SEN and FTL


Included IncludedLounge access at selected airports for HON, SEN and FTL

Included

Routes All routes All routes

All German domesticroutes and to thefollowing destinations:Amsterdam, Basel,Birmingham, Brussels,Geneva, London,Manchester, Milan,Moscow, Nice, Paris,Vienna and Zurich

All German domesticroutes and to thefollowing destinations:Amsterdam, Basel,Birmingham, Brussels,Geneva, London,Manchester, Milan,Moscow, Nice, Paris,Vienna and Zurich

By arrangementBy arrangementon BEST routes(see PUBLISHED BEST)

PUBLISHED

* There is a fee per booking/ticket. V-Fares are non-refundable and non-changeable. ** As part of the Semi-Flex-Option, cancellations are possible up to 30 minutes before departure in reservation classes Q, H, M, B and Y. The cancellation

fee is €90, Fee Code: CXI.*** This refers to the Airbus fleet

Ticketed Fare Conditions in GDS

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The ability to modify bookings:

The Eurowings fare system has differing Fare Basis Codes (FBC):

• NN (V-fares only) = non-refundable, non-changeable (FBC, e.g. VNNWGRDE)• NC = non-refundable, changeable (FBC, e.g. BNCWGDE)• FLEX = refundable, changeable, (FBC, e.g. IFLEX)

NN (solely V-fares) are non-changeable, only available as a return fare and combinations are only possible with another V-fare. All other fares are changeable in accordance with fare rules.

Booking changes on a desired new flight are always possible up to 30 minutes before departure (subject to fare rules). If a flexible fare booking is not changed by 11.59 p.m. on the originally scheduled day of departure, a separate charge will apply.

Important point: A prior checkout is an essential requirement for making changes to bookings. This can be done exclusively via the call centre. The country specific hotline can be found at: eurowings.com/contact

Rerouting is not permitted. Should rerouting become necessary, you can proceed as follows:

• Delete booking and make a new booking• Refund and reissue the ticket (if permitted by the fare rules)

When a booking is changed through a GDS (e.g. Amadeus) a ticket reissue is required (‘stickers’/revalidation will not be transmitted to Eurowings).

In case of last-minute booking changes within 72 hours before departure, we recommend first of all contacting the call centre to check the check-in status of the customer (and possibly check-out). Changing a booking is not possible when the customer is checked in. The country specific hotline can be found at: eurowings.com/contact

Refunds are always possible for Flex-fares (class I for SMART and J for BEST). If the refund is made by 11:59 p.m. on the originally scheduled departure date, the refund is free of charge. If the refund is made later, a fee will be charged according to the Fare Notes.

Reservation of a seat:

A Generic Seat Request can be used. This request is confirmedand updated with the actual seat.

Specific seat reservation in Amadeus:

• A specific seat reservation can be made. This request is confirmed and updated with the specific seat

• A seat map is available solely in Amadeus• Please check that the seat desired is available and book this one accordingly

Special Service Request (SSR) notification:

Please note that the SSR notification (SSR OTHS 1A PLEASE UPDATE TO SYNCHRONIZE PNR) is purely for information and no further action is required.

The reserved seat:

This can be changed afterwards by using the option previously mentioned, or via the Web Check-In from 72 hours before departure at no charge.Important: When deleting a confirmed (Status KK/HK) seat-SSR-element, the actual seat reservation is deleted.

Booking Changes and Refunds Seat Reservation

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Combined flights must always be booked via a GDS ticketed channel. This option is not available ticketless.

Interline Agreements:

• Lufthansa (LH): for combining on a halfway/round-trip basis and in EW-/4U- and LH through fares

• Austrian Airlines (OS): for combining on a halfway/round-trip basis and in EW-/4U- and OS through fares

• SWISS (LX): for combining on a halfway/round-trip basis and in EW-/4U- and LX through fares

• Brussels Airlines (SN): for combining on a halfway/round-trip basis and in EW-/4U- and SN through fares

• United Airlines (UA) and Air Canada (AC): for combining with UA and AC through fares (feeder and defeeder services for the two partner airlines on North Atlantic routes)

• ANA (NH): for combining EW/4U and NH through fares (feeder and defeeder services for NH‘s Japanese routes)

• Condor (DE): for combining on a halfway/round-trip basis and in EW-/4U- and DE through fares

SSRs available in GDS:

Free SSRs:

DEAF, WCHC, WCHR, WCHS, WCMP, WCBD – when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to [email protected] with information on wheelchairs, providing the booking details (file key, names).

SSRs available for a charge:

BIKE, SPEQ – The current fee is €50 in Europe and €60 German domestic per leg, per person.An EMD must be issued. These SSRs can be booked via our call centre

PETC – The current fee is €40 in Europe and €48 German domestic per leg per person.An EMD must be issued. These SSRs can be booked via our call centre

Non-available SSRs:

The SSRs XBAG, BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.

Luggage Booking and additional booking of SSRs

In addition, codeshare agreements are currently in place with:

• OS: all Eurowings flights DE-AT and AT-DE flights have an OS marketing flight number as well as a EW-/4U flight number

• LX: all Eurowings flights to and from Zurich have an LX marketing flight number as well as a EW/4U-Flight number

• LH: all Eurowings flights DTM-MUC and MUC-DTM have an LH marketing flight number as well as a EW/4U-Flight number

• LH: All Eurowings USA flights have an LH marketing flight number

• Many Eurowings flights from/to DUS have an EW/4U flight number as well as a LH marketing flight number for feeder and defeeder services from/to LH long-haul

• ANA (NH): Several flights from/to DUS (feeder and defeeder services to NH flights)

• United Airlines (UA): Numerous feeder and defeeder services to UA flights

• Brussels Airlines (SN): STR-BRU feeder and defeeder services from/to SN flights

Combined flights

Codeshare flights

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1. SEGMENT 2. SEGMENT

Check-in should be with airline listed in 1st segment Check-in via Conditions Check-in via Conditions

Single journey (direct connection)

www.eurowings.comMobile check-inAutomated check-inAirport check-in

From 72 hours before the scheduled Eurowings departure



www.lufthansa.comMobile check-inAutomated check-in

At any time on the day before the scheduled Lufthansa departure

Through-checking (return flight Eurowings) is possible with transfer within 24 hours



Through-checking by Lufthansa, if the Eurowings flight takes place within 24 hours of the flight with Lufthansa

If the return flight takes place at least 24 hours after the outbound flight with Lufthansa, the check-in is taken care of directly by Eurowings

If the Eurowings return flight has not been checked in at the same time as the Lufthansa outbound flight, then check-in for the return flight can only be made at the airport if the return flight takes place less than 24 hours after the outbound flight

www.eurowings.comMobile check-inAirport check-in

Check-in for the Eurowings flight and through-checking for the return flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight

If through-checking is not possible, a check-in for the Eurowings flight via www.eurowings.com as well as a Mobile check-in is only possible if there are a minimum of 4 hours between the scheduled Eurowings flight and the scheduled Lufthansa flight



Through-checking is possible on the return flight with Lufthansa from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight


Check-in with a Direct Connection

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https://www.eurowings.com/en.html


http://www.lufthansa.com








Flight connections (respectively per direction)



Through-checking is possible with direct connecting flights






Through-checking (Eurowings ongoing flight) is possible with a transfer within 24 hours




If the connecting flight takes place 24 hours or more after the Lufthansa outbound flight, check-in performed directly with Eurowings


Check-in for the Eurowings flight and through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight




Through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight


Check-in with a Non-direct Connection

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Hand luggage

Bookable add-ons

The budget fare The standard fare The premium fare

Hand luggage


Lounge access at selected airports for HON/SEN/FTL

1 bag up to 23 kg

Preferred seating in the standard category

Miles

Bookable add-ons

SMART meals (1x hot,1x cold)

Beverages

More legroom and generous recline

Premium seat in the exclusive category



Lounge access



Milesincluding HON Circle miles



On-board entertainment

SMARTBASIC BEST

From €156.50*(incl. channel surcharge)



* Fare per leg. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.

Modifications • Booking changes: • Up to 30 minutes before departure via GDS

• Name changes: • Possible 30 minutes before departure via GDS

• Cancellation of flexible fares: • Up to 30 Minutes before departure: GDS (subject to fare rules) • After departure: GDS (subject to fare rules)

Important: A prior checkout is essential requirement for making changes to bookings. Via our call center.

Seat reservation • A specific seat reservation can be made. This request is confirmed and updated with the

specific seat

• A seat map is available solely in Amadeus

• Please check that the seat desired is available and book this one accordingly

• Depending on the fare charges may apply

Combined flights• Combinations with airline partners are not possible with Light Ticketing

Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure

via Amadeus:• Online (eurowings.com) by providing the booking code and surname (not possible with

Amadeus booking code)• Via the Eurowings call centre• At the Eurowings airport sales counter

* refers to the Airbus fleet

Light Ticketing in GDS (solely Amadeus) Booking Guidelines

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PUBLISHED

Product BASICSMART/ SMART

FLEX

BEST/ BEST

FLEX

Booking changes

For a charge (per person/per leg) plus fare difference where applicable

SMART: For a charge (per person/per leg) plus fare difference where applicable

SMART-Flex: Free of charge up to and including the scheduled date of depar-ture, thereafter for a charge1

BEST: For a charge (per person/per leg) plus fare difference where applicable

BEST-Flex: Free of charge up to and including the scheduled date of depar-ture, thereafter for a charge1

Refunds Not permitted

SMART: Not permitted

SMART-Flex: For a charge (per person/per leg) plus fare difference where applicable2

BEST: Not permitted

BEST-Flex: For a charge (per person/per leg) plus fare difference where applicable2

Name changes

For a charge (per person) plus fare difference where applicable



Seat reservation

For a charge Free of charge

Free + adjacent seat free+ more legroom3 + guaranteed seat inrows 1–33

Lounge access



Included


All German domesticroutes and to the following destinations: Amsterdam, Basel, Birmingham, Brussels, Geneva, London, Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich

SSRs available within Light Ticketing:

Free SSRs:

DEAF, WCHC, WCHR, WCHS, WCMP, WCBD - when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to [email protected] with information on wheelchairs, providing the booking details (file key, names).


XBAG, XWGT, BIKE, SPEQ, GOLF, SKI, SPEQ/SURF, PETC due to national immigration regulations, any pets on flights from and to the UK and Ireland cannot be carried). Charge in accordance with general conditions of carriage.

Non-available SSRs:

The SSRs BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.

1 An extra charge will apply for booking changes that are made later than 11.59 p.m. on the originally scheduled day of departure2 A charge will apply for refunds that are applied for later than 11.59 p.m. on the originally scheduled day of departure3 Refers to Airbus fleet

Luggage Booking and additional booking of SSRs Light Ticketing in GDS (solely Amadeus)

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Bookable add-ons

Snack & drink

1 bag up to 23 kg

From €149*From €55*From €29.99*



Lounge access

Lounge access at selected airports for HON and SEN



Preferred seating in rows 1–3

Preferred seating

Best-in-class seat pitch in the Airbus fleet

Adjacent seat free

Reserved hand luggage compartment




Increased miles incl. HON Circle miles

Miles

Miles


The budget fare The standard fare The comfort fare

SMARTBASIC BEST

* Fare per leg. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.

Modifications • Booking changes: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter

• Name changes: • Possible up to 30 minutes before departure: call centre, airport sales counter

• Cancellation of flexible fares: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter

Seat reservation • By booking via eurowings.com (including corporate portal) the chosen seat can be reserved

immediately using an interactive seat map as well as via several OBEs

• Subsequent seat reservations possible at any time with booking reference and surname via eurowings.com

• Online seat reservations are not possible for bookings of more than 10 passengers. In this case, seat reservation must be made via the call centre

• “Extra Seat” service can be booked via our call centre at the valid price on the day

Combined flights• Combinations with airline partners are not possible with ticketless bookings

Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure:

• Online by providing the booking code and surname• Via our call centre• At the airport

Fare options in ticketless channels Booking Guidelines

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CORPORATE

Product BASIC SMART/ SMART

FLEX

BEST/BESTFLEX

SMARTDYNAMIC FLEX

BESTDYNAMIC FLEX

Booking changesFor a charge (per person/per leg), plus fare difference where applicable

SMART: For a charge (per person/per leg), plus fare difference where applicable

SMART-Flex: free of charge up to and including the scheduled day of departure1

BEST: For a charge (per person/per leg), plus fare difference where applicable

BEST-Flex: free of charge up to and including the scheduled day of departure1

Free of charge up to and including the scheduled date of departure, thereafter for a charge, plus fare difference where applicable

Free of charge up to and including the scheduled date of departure, thereafter for a charge, plus fare difference where applicable




BEST: Not permitted


According to contractual terms up to and including the scheduled day of departure2


Name changes For a charge (per person), plus fare difference where applicable

For a charge (per person), plus fare difference where applicable


According to contractual terms, plus fare difference where applicable


Seat reservation For a charge Free of chargeFree + adjacent seat free+ more legroom + guaranteed seat in rows 1–3

Free of chargeFree + adjacent seat free+ more legroom + guaranteed seat in rows 1–3

Lounge access Lounge access in selectedairports for HON, SEN and FTL

Lounge access in selected airports for HON, SEN and FTL

IncludedLounge access at selected airports for HON, SEN and FTL

Included


All German domestic routes and to the following destinations:Amsterdam, Basel, Birmingham, Brussels, Geneva, London,Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich

All nonstop routes

All German domestic routes and to the following destinations:Amsterdam, Basel, Birmingham, Brussels, Geneva, London, Manchester, Milan, Moscow, Nice, Paris, Vienna and Zurich

Fare Conditions in Ticketless Channels

1 Where there are changes to bookings occurring later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.2 For refunds later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.3 Refers to the Airbus fleet

PUBLISHED PUBLISHED

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BASIC SMART SMARTFLEX

SMARTDYNAMIC FLEX

BEST BESTFLEX

BESTDYNAMIC FLEX

eurowings.com and other ticketless channels

From €29.99

From €55

From€229.99

From €55

From€149

From€269.99

From€149

GDS „Ticketed“• E-Ticketing• Can be combined

–+ €15

per segment+ €15

per segment–

+ €15per segment

+ €15 per segment

–

GDS Light Ticketing (Amadeus)• EW/4U only

+ €7.50per segment



+ €7.50per segment(Planned for phase 2)



+ €7.50per segment(Planned for phase 2)

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Sales Channel Fare Structure

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EUROWINGSBOOKING GUIDELINESEssential information for booking Eurowings long-haul flights via a GDS or ticketless booking channels.

Ticketed GDS, Ticketless

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Dear Travel Agency Partner,

The Eurowings brand is a newly established, independent low-cost airline modelled on its successful partner Germanwings. In future, Eurowings will offer flights within Europe and to attractive long-haul destinations. Passengers can customize their flights by choosing from BASIC, SMART and BEST fares.

We are delighted that the new Eurowings offers excellent value for money in the European airline business. For you, that means even better routes to even more destinations – all with the usual high product quality of the Lufthansa Group.

With the fares BASIC, SMART and BEST, the passengers will be able to create their own long-haul flight according to their individual expectations: ranging from the flight-only offer (BASIC), to the classic economy class product (SMART) through to the premium fare (BEST). Travellers have the additonal option to reserve a seat with more legroom and greater comfort in the More Comfort zone.

Our worldwide long-haul flights can be booked via major ticketless distribution channels (e.g. Eurowings Travel Agency Portal). The interlinecompatible SMART and BEST fares are also available in your GDS (Amadeus, Galileo, Worldspan, Apollo and Sabre).

To our continued cooperation!

Your Eurowings Team

The new Eurowings takes off with the modern A330 aircraft. Thanks to the new cabin concept, the holiday starts at the moment of entering the aircraft: in all three sections, our customers travel comfortably and, depending on the fare, with up to 115 cm seat pitch. Along with the changing menus on offer, passengers have the option to order their prefered meal in advance from a wide selection of refreshments, or to enjoy catering à la carte in the BEST fare. Of course, a wide range of in-flight entertainment options is also essential. With various films, songs and games, you can be sure that time will fly!

* More legroom and comfort: this can be booked as an upgrade in BASIC & SMART fares

Welcome on Board The Fleet for Long-haul Flights

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Benefits HON Circle Member Senator Frequent Traveller

Priority check-in1

Priority boarding1

Security fast lane access1

Lounge access Germany2

Lounge access Europe3

Lounge access worldwide2

Ski equipment

Executive Bonus

Select miles

HON Circle miles4

Companion Award



Hand luggage




Lounge access

Lounge access at selected airports for HON/SEN/FTL

1 bag up to 23 kg




Miles



From €164.99*(incl. GDS channel surcharge)

From €264.99*(incl. GDS channel surcharge)


Bookable add-ons


Beverages


The standard fare The premium fare

SMART BESTWith Eurowings, Miles & More members enjoy a variety of benefits such as priority check-in, executive bonus and lounge access (depending on fare and destination).

Lounge access is available for all long-haul destinations booked at the BEST fare, as well as for HON Circle members and Senators who are booked at the SMART fare. Frequent Travellers travelling at the SMART fare and above can access all Lufthansa lounges and those of its partners.

1 At all BEST airports (where available). 2 These include access to all lounges at selected airports for Senators and HON Circle members (except in the BASIC fare on long-haul flights) or with any booking in the BEST fare category; access to Lufthansa Business Lounges and Partner Lounges for Frequent Travellers only when booking at the SMART fare. 3 Access to all lounges at all BEST airports for Senators and HON Circle members or with any booking in the BEST fare category; Frequent Travellers who book a SMART fare have access to Lufthansa, Austrian Airlines and SWISS Business Lounges and to lounges owned by Brussels Airlines. 4 With a BEST fare booking.

* Fare per leg and person. Limited seat availability. BASIC fare: checked luggage subject to surcharges. BEST fare: only available on selected routes. Flexoption with SMART and BEST fares can be booked for an extra fee, free booking changes or cancellation are permitted up until the end of the day ofdeparture.

Privileges for Status Customers Ticketed Fare Options in GDS

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CORPORATE

Product SMART SMARTFLEX

BEST BESTFLEX

SMART BEST

Booking class E, N, X, T, L, K, G, S, W, Q, H, M, B, Y I D J C, I J

Booking changes For a charge*, plus fare difference where applicable


For a charge*, plus fare difference where applicable




Refunds Not permitted**Free of charge up to and including the planned date of departure, thereafter for a charge

Not permitted




Name changesPermitted before tickets are issued;not permitted after tickets have been issued

Permitted before tickets are issued;not permitted after tickets have been issued





Ticket time limit 24 hours after booking 24 hours before departure 24 hours after booking 24 hours before departureC = 24 hours after bookingI = 24 hours before departure

24 hours before departure

Seat reservation Free of charge in the standard section Free of charge in the standard sectionFree of charge (Premium seat in the exclusive section***)

Free of charge (Premium seat in the exclusive section***)

Free of charge in the standard section

Free of charge (Premium seat in the exclusive section***)

Lounge access Lounge access at selected airports for HON, SEN and FTL


Included IncludedLounge access at selected airports for HON, SEN and FTL

Included

Routes All routes All routes On selected routes On selected routes By arrangement By arrangement

Ticketed Fare Conditions in GDS

PUBLISHED PUBLISHED

* There is a charge fee per booking/ticket. ** As part of the Semi-Flex-Option, cancellations are possible up to 30 minutes before departure in reservation classes Q, H, M, B and Y.

The cancellation fee is THB 4,052, Fee Code: CXI.*** This refers to the Airbus fleet

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The following seats are available in the price ranges and aircraft fleet*:

BEST:

Premium seat in the exclusive section. The seat of your choice in rows 1–3 (seats A, C, D, F with 115 cm of space between seats, leg supports and 8 ° reclining angles)

SMART:

The seat of your choice in the standard section: rows 4–7 and 17–44, A, C, D, F, G, H, K. More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)

More Comfort Option:

Extra legroom seat including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)


Reservation of a window or aisle seat:

A Generic Seat Request can be used. This request is confirmed and updated with the actual seat.

Specific seat reservation in Amadeus:

• A specific seat reservation can be made. This request is confirmed and updated with the specific seat.

• A seat map is available solely in Amadeus.• Please check that the seat desired is available and book this one accordingly.

Special Service Request (SSR) notification:

Please note that the SSR notification (SSR OTHS 1A PLEASE UPDATE TO SYNCHRONIZE PNR) is purely for information and no further action is required.

The reserved seat:

This can be changed afterwards by using the option previously mentioned, or via the Web Check-In from 72 hours before departure at no charge.

Important: When deleting a confirmed (Status KK/HK) seat-SSR-element, the actual seat reservation is deleted.

Seat Reservations

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Interline agreements:

Combined flights must always be booked via a GDS ticketed channel. This option is not available ticketless.

• Lufthansa (LH): Feeder flights to MUC and FRA (via QKL) on EW long-haul out of CGN• Austrian Airlines (OS): Feeder flights to VIE, SZG and KLU on EW long-haul out of CGN

SSRs available in GDS:

Free SSRs:

DEAF, WCHC, WCHR, WCHS, WCMP, WCBD – when booking SSR-Codes WCMP as well as WCBD following booking, an e-mail must be sent to [email protected] with information on wheelchairs, providing the booking details (file key, names).


BIKE, SPEQ – The current fee is €100 per leg, per person. An EMD must be issued. These SSRs can be booked via our call centre.

Non-available SSRs:

The SSRs XBAG, BLND, UMNR and WEAP are not bookable via GDS. These can be booked and paid via our call centre as well as at Eurowings airport sales counters, depending on availability.

The ability to modify bookings:

The Eurowings fare system has differing Fare Basis Codes (FBC):• NC = non-refundable, changeable (FBC, e.g. BNCWGDE)• SEM-FLEX = refundable, changeable, booking classes Y-Q (FBC, e.g. YRCWGRDE)

Booking changes on a desired new flight are always possible up to 30 minutes before departure (subject to fare rules). If a flexible fare booking is not changed by 11.59 p.m. on the originally scheduled day of departure, a separate charge will apply.

Important point: A prior checkout is an essential requirement for making changes to bookings. This can be done exclusively via the call centre. The country specific hotline can be found at: eurowings.com/contact

Rerouting is not permitted. Should rerouting become necessary, you can proceed as follows:

• Delete booking and make a new booking• Refund and reissue the ticket (if permitted by the fare rules)

When a booking is changed through a GDS (e.g. Amadeus) a ticket reissue is required (‘stickers’/revalidation will not be transmitted to Eurowings).

In case of last-minute booking changes within 72 hours before departure, we recommend first of all contacting the call centre to check the check-in status of the customer (and possibly check-out). Changing a booking is not possible when the customer is checked in. The country specific hotline can be found at: eurowings.com/contact

Refunds are always possible for Flex-fares (class I for SMART and J for BEST). If the refund is made by 11:59 p.m. on the originally scheduled departure date, the refund is free of charge. If the refund is made later, a fee will be charged according to the Fare Notes.

Interline Agreements and Additional Booking of SSRsBooking Changes and Refunds

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Single journey (direct connection)







Through-checking (return flight Eurowings) is possible with transfer within 24 hours




If the return flight takes place at least 24 hours after the outbound flight with Lufthansa, the check-in is taken care of directly by Eurowings

If the Eurowings return flight has not been checked in at the same time as the Lufthansa outbound flight, then check-in for the return flight can only be made at the airport if the return flight takes place less than 24 hours after the outbound flight


Check-in for the Eurowings flight and through-checking for the return flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight




Through-checking is possible on the return flight with Lufthansa from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa return flight takes place within 24 hours after the scheduled Eurowings flight


Check-in with a Direct Connection

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Flight connections (respectively per direction)









Through-checking (Eurowings ongoing flight) is possible with a transfer within 24 hours




If the connecting flight takes place 24 hours or more after the Lufthansa outbound flight, check-in performed directly with Eurowings


Check-in for the Eurowings flight and through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight




Through-checking for the onward flight with Lufthansa is possible from 23 hours before the scheduled Lufthansa departure (in this case the entire check-in process should take place within this time frame) if the scheduled Lufthansa connecting flight takes place within 24 hours after the scheduled Eurowings flight


Check-in with a Non-direct Connection

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The budget fare The standard fare The premium fare

SMARTBASIC BEST

Hand luggage

Bookable add-ons

Hand luggage



1 bag up to 23 kg


Miles

Bookable add-ons


Beverages





Lounge access







Miles

* BEST fare: only available on selected routes. Flex option with SMART and BEST fares can be booked for an extra fee; free booking changes or cancellations are permitted up until the end of the day of departure.

Modifications • Booking changes: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter

• Name changes: • Possible up to 30 minutes before departure: call centre, airport sales counter

• Cancellation of flexible fares: • Up to 30 minutes before departure: online, call centre, airport sales counter • After departure: call centre, airport sales counter

Seat reservation • By booking via eurowings.com (including corporate portal) the chosen seat can be reserved

immediately using an interactive seat map as well as via several OBEs

• Subsequent seat reservations possible at any time with booking reference and surname via www.eurowings.com

• Online seat reservations are not possible for bookings of more than 10 passengers. In this case, seat reservation must be made via the call centre

• “Extra Seat” service can be booked via our call centre at the valid price on the day

Combined flights• Combinations with airline partners are not possible with ticketless bookings

Additional bookings for luggage and other extras• The following options exist for additional bookings up to 30 minutes before departure:

• Online by providing the booking code and surname• Via our call centre• At the airport

The following seats are available at these fares and in these subfleets*:• BEST: Premium seat in the exclusive section. Seat of your choice in rows 1–3

(seats A, C, D, F with 45 inches of space between seats, leg supports and 8° reclining angle)• SMART: The seat of your choice in the standard section: rows 4–7 and 17–44,

A, C, D, F, G, H, K More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €50)

• BASIC: The seat of your choice in the standard section: rows 4–7 and 17–44, A, C, D, F, G, H, K More Comfort Option: extra legroom, including blanket and cushion in rows 10–16, A, C, D, F, G, H, K (bookable via the call centre, €90)


Fare Conditions in Ticketless Channels Booking Guidelines

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CORPORATE

Product BASIC SMART/ SMART

FLEX

BEST/BESTFLEX

SMARTDYNAMIC FLEX

BESTDYNAMIC FLEX

Booking changesFor a charge (per person/per leg), plus fare difference where applicable

SMART: For a charge (per person/per leg), plus fare difference where applicable


BEST: For a charge (per person/per leg), plus fare difference where applicable


According to contractual terms up to and including the scheduled day of departure, plus fare difference where applicable1

According to contractual terms up to and including the scheduled day of departure, plus fare difference where applicable1




BEST: Not permitted




Name changes For a charge (per person), plus fare difference where applicable





Seat reservation For a chargeFree of charge in the standard section

Free of charge (Premium Seat in the exclusive section3)

Free of charge in the standard section

Free of charge (Premium Seat in the exclusive section3)

Lounge access Not includedLounge access in selected airports for HON, SEN and FTL

IncludedLounge access at selected airports for HON, SEN and FTL

Included

Routes All routes All routes On selected routes On selected business routes On selected business routes

Fare Conditions in Ticketless Channels

1 Where there are changes to bookings occurring later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.2 For refunds later than 11:59 p.m. on the originally scheduled day of departure, a fee will be charged.3 Refers to the Airbus fleet

PUBLISHED PUBLISHED

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BASIC SMART SMARTFLEX

SMARTDYNAMIC FLEX

BEST BESTFLEX

BESTDYNAMIC FLEX

eurowings.com and other ticketless channels

From €99.99

From €149.99

From€649.99

From €149.99

From €249.99

From €699.99

From€249.99

GDS „Ticketed“• Can be combined

–+ €15

per segment+ €15

per segment–

+ €15per segment

+ €15per segment

–

Sales Channel Fare Structure

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Want to find out more?The Lufthansa service team will be happy to answer any questions you may have regarding Germanwings tickets issued on 220 tickets.

How to contact us: International service numbers: eurowings.com/contact

Information and registration: eurowings.com/reisebuero

Private travel:Eurowings Call Center: Tel. 0180 6 320 320*eurowings.comInternational service numbers: eurowings.com/contactGroup bookings (for groups of 10 people and up): eurowings.com/groups

As of April 2016, Subject change without notice.

Our quickest direct connection

https://www.eurowings.com/en/4u/company/contact.html?gwc=purlcontact

http://www.eurowings.com/reisebuero


EUROWINGS BOOKING GUIDELINES - Eurowings - … BOOKING GUIDELINES Essential information for booking...

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Transcript of EUROWINGS BOOKING GUIDELINES - Eurowings - … BOOKING GUIDELINES Essential information for booking...