Enterprise 2.0 = BPM 2.0 + Office 2.0 1P U B L I C

Enterprise 2.0 = BPM 2.0 + Office 2.0

Ismael Ghalimi, CEO, IntalioTokyo, Japan — June 26, 2007

Enterprise 2.0 = BPM 2.0 + Office 2.0 2P U B L I C

Introduction to Intalio

Founded in California in July 1999Created BPMI.org in 2000Released first BPMS in 2001Co-authored BPEL, BPML, BPMN

SpecificationsReleased first Open Source BPMS in 2006Released Intalio|BPMS 5.0 in May 2007Privately Funded (3i, Cargill, SAP, Woodside)Used by 12,000 companies around the worldPresent in 26 countries with 60 partners

Enterprise 2.0 = BPM 2.0 + Office 2.0 3P U B L I C

Introduction to Enterprise 2.0

BPM 2.0for better business processes

+Office 2.0

for better user interfaces

=Enterprise 2.0

Enterprise 2.0 = BPM 2.0 + Office 2.0 4P U B L I C

From BPM 1.0 to BPM 2.0

BPM 1.0 BPM 2.0For Business Analysts For Process Analysts

Pretty Pictures Executable Processes

Multiple Tools Single Tool

Proprietary Technologies Based on Standards

Lots of Code Zero Code

Point-to-Point Integration Service Oriented Architecture

Closed Source Open Source

Very Expensive Free

Enterprise 2.0 = BPM 2.0 + Office 2.0 5P U B L I C

Introduction to Office 2.0

Concept created in Japan, in January 2006Using online services for office productivityNo applications or files on desktop or laptopFirst online setup working since May 2006First conference organized in October 2006Over 600 applications available todayAll major vendors have joined the revolutionOffice 2.0 Conference in September 6-7, 2007www.o20db.com

Enterprise 2.0 = BPM 2.0 + Office 2.0 6P U B L I C

Introduction to Intalio|BPMS

Enterprise 2.0 = BPM 2.0 + Office 2.0 7P U B L I C

BPm 2.0 Partners

Enterprise 2.0 = BPM 2.0 + Office 2.0 8P U B L I C

Office 2.0 Partners

Enterprise 2.0 = BPM 2.0 + Office 2.0 9P U B L I C

Use Case #1

Use Case #1: BAE SystemsOrder Fulfillment Processes

Challenges Manage spare parts for military aircraft (60,000 parts) Integrate with IFS ERP system Make overall process 20x faster

Implementation Technical Stack: Intalio|BPMS + Oracle Connector Implementation Partners: CSC + IBM Global Services Status: In production

Lessons Learned Changing ERP processes without writing code is possible Generating Web Services on the fly saves time (2,700 man days) Not having to write J2EE code is a good thing

Enterprise 2.0 = BPM 2.0 + Office 2.0 10P U B L I C

Use Case #2

Use Case #2: University of Texas Medical BranchEmployee Self Service Processes

Challenges Manage expense reports and vacation requests for 2,500

employees Integrate with PeopleSoft HR system Implement entire process in less than 6 weeks with 2 consultants

Implementation Technical Stack: Intalio|BPMS + PeopleSoft Connector Implementation Partner: local system integration partner Status: In production

Lessons Learned Changing HR processes without writing code is possible BPM 2.0 can be used for smaller projects as well Business processes must be supported by user-friendly interfaces

Enterprise 2.0 = BPM 2.0 + Office 2.0 11P U B L I C

Use Case #3

Use Case #3: BPERP Processes

Challenges Extend the processes of SAP ERP Integrate with 200,000 BAPIs, IDOCs, RFCs Integrate with 250+ production instances in 100+ countries

Implementation Technical Stack: Intalio|BPMS + SAP NetWeaver + SAP Connector Implementation Partners: Accenture + CSC Status: In development

Lessons Learned SAP is a very complex system that requires specific connectors The reverse engineering of SAP’s reference models is possible SAP NetWeaver XI does not quite work yet

Enterprise 2.0 = BPM 2.0 + Office 2.0 12P U B L I C

Use Case #4

Use Case #4: Dutch GovernmentCertification Processes

Challenges Manage all farm animals in the Netherlands (25,000,000) Deploy the most complex process in the world (250,000 steps) Integrate with 16,000 farms and support 100,000 users

Implementation Technical Stack: Intalio|BPMS Implementation Partners: Perfect Connection (local SI) Status: In production since January 1st, 2006

Lessons Learned BPM 2.0 can scale up, even for the most complex projects BPMN with support for re-usable processes is necessary for them Very long running processes (5 years) create interesting

challenges

Enterprise 2.0 = BPM 2.0 + Office 2.0 13P U B L I C

Use Case #5

Use Case #5: Australian GovernmentAdministrative Processes

Challenges Manage all real estate properties in Australia Orchestrate process across 15 local and federal government agencies Provide an easy to use self service portal to all citizens

Implementation Technical Stack: Intalio|BPMS + Alfresco CMS + Liferay Portal Implementation Partners: local universities Status: Under development

Lessons Learned Government processes usually need a Content Management System Leveraging local expertise for implementation is the only way to go Empowering techno-savvy business analysts is the best way forward

Enterprise 2.0 = BPM 2.0 + Office 2.0 14P U B L I C

Use Case #6

Use Case #6: Belgium GovernmentStudent Registration Processes

Challenges Manage all students in Belgium (1,000,000) Integrate with various legacy systems Process all student records within less than a week

Implementation Technical Stack: Intalio|BPMS + ServiceMix ESB Implementation Partner: Bull Status: In pre-production

Lessons Learned Intalio|Server can support high transaction volumes

(10M/Day/CPU) An ESB is not required, but can useful in many instances The Oracle database still delivers the best level of performance

Enterprise 2.0 = BPM 2.0 + Office 2.0 15P U B L I C

Use Case #7

Use Case #7: Con EdisonMaintenance & Repair Processes

Challenges Manage all maintenance & repair work for New York’s electric grid Provide mobile access to technical teams working on site Enable dynamic process optimization

Implementation Technical Stack: Intalio|BPMS + OpenLexicon Rule Engine Implementation Partner: Columbia University Status: In pre-production

Lessons Learned High-level process abstraction is required for business executives One-size-fits-all user interfaces do not exist Mission critical means different things to different people

Enterprise 2.0 = BPM 2.0 + Office 2.0 16P U B L I C

Use Case #8

Use Case #8: Callatay & WoutersRetail Banking Processes

Challenges Manage front-office and back-office processes for retails banks Integrate with legacy applications deployed on mainframes Provide a scalable Service Oriented Architecture (SOA)

Implementation Technical Stack: Intalio|BPMS + Apache AXIS Implementation Partner: Callatay & Wouters R&D Status: Released

Lessons Learned Independent Software Vendors can benefit from BPM 2.0 as well SOA is the right model for legacy modernization Intalio|BPMS is robust enough for mission critical applications

Enterprise 2.0 = BPM 2.0 + Office 2.0 17P U B L I C

Use Case #9

Use Case #9: CogheadOn-Demand Processes

Challenges Support up to 100,000 different process models per server Enforce strong security policies for multi-tenancy Be able to restart the server in less than 10 seconds

Implementation Technical Stack: Intalio|Server + Apache Tomcat Implementation Partner: Coghead R&D Status: In production

Lessons Learned BPEL processes are truly portable across different products Native BPEL interpretation is required for BPM On Demand Intalio|Server is a quite scalable process server

Enterprise 2.0 = BPM 2.0 + Office 2.0 18P U B L I C

Use Case #10

Use Case #10: Academia Management SolutionsEnd-to-End Business Processes

Challenges Support the management of schools built from scratch Leverage limited existing infrastructure Avoid the temptation of re-invention

Implementation Technical Stack: Intalio|BPMS + IBM WebSphere Implementation Partner: IBM Global Services Status: In development

Lessons Learned Emerging markets create fantastic opportunities for BPM 2.0 BPM 2.0 can be deployed in a green-field environment IBM is a great partner to work with

Enterprise 2.0 = BPM 2.0 + Office 2.0 19P U B L I C

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