End User Training

1© 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential10984_04_2005

Getting to Know Your Phone

Soft Keys.

Message

Waiting

Line or Speed Dial Button

LCD

Screen

Footstand

Adjustment

Messages

Directories

Services

Settings

Buttons

Speaker

Button

Mute

Button

Headset

Button

Volume

Button

Navigation

Button


Phone Setup


Using the Softkeys

• Press the button beneath any softkey to select that function.

• Softkeys change depending on the feature in use.

• Select the more softkey to see more softkeys.

Softkeys: first screen

Softkeys: when morebutton is pressed

Example: Softkeys when handset is lifted


Using the Information Key

– Press ?

– Press any key.

– Explanation appears on the screen.

– To end, either:

• Press ?

• Press the Exit softkey

Softkeys

Information Key

?


Changing the Ring Type

1) Press the Settings button press the Scroll key to highlight Ring Type ; press the Select softkey

2) Press the Scroll key to highlight either a line or the default ring setting (these work the same), the press the Select softkey.

3) Use the Scroll key to highlight a ring type.

4) Press the Play softkey to hear the highlighted ring type.

5) To select a ring type, press the Select softkey and then press the OK softkey.

6) Press the Exit softkey twice to exit. SettingsScrollSoftkeys


Placing a Call

There are many ways to place a phone call.

You can simply:

• Lift the handset

• Dial the phone number

Other ways include the following:

1. Dial the phone number

2. Do one of the following:


• Press the line button for the line you wish to call on (Speaker button lights)

• Press the Speaker button

• Press the Headset button

Handset

Line Buttons

Speaker

Headset


Dialing the Number

Inside Calls: Dial the 4 digit extension number

Outside Calls: Dial 9 + the number

Domestic Long Distance Calls:Dial 9 + 1 + the 9 digit telephone number, wait for long distance code prompt, enter long distance code + #

International Calls: Dial 9 + the international dialing code + number, wait for long distance code prompt, enter long distance code + #


Ending a Call

• Depending on how the call was placed (or accepted), do one of the following:

– Hang up the handset

– Press the Speaker button

– Press the Headset button

– Press the EndCall softkey

HandsetHeadset

SpeakerSoftkeys


Answering an Incoming Call


• Or, answer with the speakerphone; either:

– Press the Speaker button

– Press the Answer softkey

– Press the line button for the incoming call

• Or, answer with a headset; either:

– Press the Headset button(If not lighted)

– If lighted, either:

• Press the Answer softkey

• Press the line button for the incoming call

• Press the Mute button to mute a call or to disengage mute.

Speaker

Headset

Mute

Line Buttons

SoftkeysHandset


Putting a Call on Hold

• Press the Holdsoftkey.

• To return to the call, press the Resumesoftkey.

• If you have multiple calls on hold:

– Use the Scroll key to select the call to resume

– Press the Resumesoftkey

ScrollSoftkeys


Answering a Second Call

• While on the first call:

– If necessary, press the Scroll key to highlight the second call

– Then, press the Answer softkey. This places the first call on hold.

• To resume either call:

– Press the Scroll key to select the desired call

– Then, press the Resume softkey.

• To end either call:

– Press the Scroll key to select the call

– Then, press the EndCall softkey.

• After ending either call, press the Resume softkey to resume the other call. ScrollSoftkeys


Transferring an Incoming Call

• Answer the call.

• Press Trnsfer softkey. This places the call on hold.

• Dial the number that the call will be transferred to.

• When the dialed number rings, either:

– Press the Trnsfer softkey again, or

– Wait for the party to answer so you can announce the call, and then press the Trnsfer softkey.

• If the party refuses the call, or the call does not complete successfully, press the Resumesoftkey to re-join the original call.

Softkeys


Forwarding all Calls

• To forward all incoming calls to another extension:

1. Press the CFwdAll softkey.

2. Enter the internal extension to which you want to forward all your incoming calls.

A flashing right arrow appears next to your telephone number on the LCD to indicate that all incoming calls are being forwarded.

The number calls are forwarded to appears near the bottom of the display.

• To Cancel, press the CFwdAllsoftkey.

SoftkeysNote: Those who have the ability to forward to an external number now will retain that ability


Parking and Retrieving a Call

• During a call, press the more softkey, then the Parksoftkey.

• Note the Call Park numberdisplayed on the screen (displays for ~10 seconds).

• Hang up.

• From any IP phone, press # and dial the Call Park number.

• You have one minute to answer the call, then it starts ringing at the original phone.

Park an active call on one phone and retrieve the call on another phone.

Softkeys


Making Conference Calls

1. Place the first call and wait for it to be answered.

2. Press the more softkey, then, press the Confrn softkey. This selects a new line and places the first call on hold.

3. Dial another telephone number.

4. When the next call is answered, press the Confrn softkey to add this person to the conference call. You should now be able to speak to both called parties.

5. If you wish, you can add up to 3 more calls; for each, press Confrn, dial the next number, then press Confrn.

• Maximum participants is 6 (5 other lines and yourself).

• To drop the line that was added last, press the RmLstC softkey.

Place a call between 2-to-5 other phones and yourself.

Softkeys


Speed Dials

• Program any unused line button to automatically dial a specific number.

• Press the line button to dial the configured number.

• Configured using your web browser.

• The user or administrator can configure speed dials.

Line Buttons


Setting up your voicemail

1. Press the Messages button.

2. Listen carefully to the prompts and respond as prompted:

– If prompted, enter the PIN provided to you.

– Record your name

– Record a greeting that outside callers will hear when you do not answer your phone

– Change your phone password

(Later, you can change any of these settings)

3. The system will tell you when you have finished; you have finished setting up your voicemail.

– If you hang up before finishing, you will be prompted the next time you press Messages.


Accessing Voicemail by Phone

1. Press the Messagesbutton.

2. Enter your PIN and press #.

3. Press 1 to hear new messages, or 3, 1 to hear saved messages.

4. Follow the voice instructions.

Red Light: Message Waiting

Note: When you listen to a new voice message it is automatically saved until you delete it .

Messages


Accessing Voicemail from Another Phone

2. When Voicemail answers, press *3. If prompted, enter your extension number and

press #.

4. Enter your PIN and press #.

5. Follow the voice instructions.

1. Dial your phone number.


Forwarding Voicemail by Phone

1. Press the Messages button.

2. Enter your PIN.

Follow these prompted steps:

3. After listening to the message, press 5.

4. Follow the voice instructions to address the forwarded message.

To address the message to a private list, press ## to switch to number entry.

5. Do one of the following:

– Press 2 to record an introductory message. Follow the voice instructions.

– Press 3 to set message options. Follow the voice instructions.

– Press # to forward the message as is. Messages


Saving Voice Messages by Phone

• Press the Messagesbutton.

• Enter your PIN.

• Press 1 to hear new messages

• During or after playback, press 2 to save the message.

Messages


Deleting Voice Messages by Phone


• Enter your password.

• Press 1 to hear new messages,or, press 3 to hear old messages.

• During or after playback, press 3 to delete the message.

Messages


Permanently Deleting Messages by Phone


• Enter your PIN.

• Press 3 to hear old messages.

• Press 2 to access deleted messages.

• Follow the voice prompts to either:

– Delete messages one at a time

– Delete multiple messages

Messages


A New Way to Communicate:Cisco Unified Personal Communicator

Key Benefits:

• Access powerful productivity enhancing applications from a single, unified interface

• Accelerate decision-making and collaboration using IM, presence and click to call


The Console

• Initiate e-mail & Instant Message

• Integrated Key Pad Dialer

• Presence: Preferred Method of Contact, Availability

• Set Your Own Preferred Method of Contact

• Set an out-of-office “extended” message

• Recent Communications logs (In/Out Calls and Voicemails)

• Search Directory and add buddies to your contact List

• View Contact Details -additional phone numbers and information


“Recent” Communications

• Communication Logs of Unity/Unity Connection Voice Mails, Incoming/Outgoing and Missed Calls

• Message Waiting Indicator (MWI) with counter

• „New‟ Call Counter

• View, Play and Sort voice messages

• Click to respond (call, email or IM from within voice mail message)


Call Contacts Quickly with Microsoft Outlook Toolbar

• Save time by launching communications while working in Microsoft Outlook

• Click to dial

• Click to IM Direct dial

• Communicate quickly with customers, partners, and personal or corporate contacts in Outlook

End User Training

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