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EMOTIONAL INTELLIGENCE: Building a World Class Security Program

Brent O’Bryan SPHR, SHRM-SCP

OBJECTIVES

I want us to see the following today:

SECTION 01

A Proper Understanding

of EI

SECTION 04

An Emotionally Intelligent

Organizational Culture

SECTION 03

Integrating EI into your People

Strategy

SECTION 02

The Impact EI Has on a Team

A Proper Understanding of EI01

valued EI in an employee over IQ

would pass up a candidate with a high IQ but low

emotional intelligence

more likely to promote a highly

emotionally intelligent worker

SURVEY OF MORE THAN 2,600 HIRING MANAGERS AND HR PROFESSIONALS:

71%75%

59%

“We should take care not to make the intellect our God; it has, of

course, powerful muscles, but no

personality.”

–Albert Einstein

DEFINITION OF EMOTIONAL INTELLIGENCE

The ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.

Being intelligent about emotions.

Act wise in social situations.

EI MODEL: THE FOUR DOMAINS

SELF-AWARENESS

RELATIONSHIP MANAGEMENT

SELF-MANAGEMENT

SOCIAL AWARENESS

THE TWELVE COMPETENCIES

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS

RELATIONSHIPMANAGEMENT

Emotional self-awareness

Emotionalself-control

Empathy

Influence

Coach and mentor

AdaptabilityConflict management

Achievement orientation Organizational

awarenessTeamwork

Positive outlook Inspirationalleadership

DOMAIN #1: SELF-AWARENESSAll other emotional and social intelligence competencies are built upon emotional self-awareness.


SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


EMOTIONAL SELF-AWARENESS

Can clearly see and even describe their feelings and the impact they have on others

DOMAIN #2: SELF-MANAGEMENTKeeps you open-minded and focused. It helps you channel your energies and contain your frustrations.


SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


EMOTIONAL SELF-CONTROL ADAPTABILITY ACHIEVEMENT

ORIENTATIONPOSITIVE OUTLOOK

Keeping disruptive emotions and impulses in check.

Flexibility in handling change.

Striving to meet or exceed a standard of excellence.

Persistence in pursuing goals despite obstacles and setbacks.

SELF-MANAGEMENT

DOMAIN #3: SOCIAL AWARENESSHelps you tune in and stay alert to others feelings and perspectives.


SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


SOCIAL AWARENESS

Sensing others’ feelings and perspectives, and taking an active interest in their concerns.

EMPATHY

Reading a group’s emotional currents and power relationships

ORGANIZATIONAL AWARENESS

DOMAIN #4: RELATIONSHIP MANAGEMENTEnables you to bring out the best in others.


SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


RELATIONSHIP MANAGEMENT

01 CONFLICT MANAGEMENT negotiating and resolving conflict

02 COACH AND MENTORtaking an active interest in others’ development needs and bolstering their abilities

03 INFLUENCE having a positive impact on others

04 INSPIRATIONAL LEADERSHIP inspiring and guiding individuals and groups

05 TEAMWORK working with others towards a shared goal

21

PRACTICE

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor

Adaptability

Conflict management

Achievement orientation

Organizationalawareness

Teamwork

Positive outlook

Inspirationalleadership

23

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor

Adaptability

Conflict management



Teamwork

Positive outlook


24

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor

Adaptability

Conflict management



Teamwork

Positive outlook


25

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor

Adaptability

Conflict management



Teamwork

Positive outlook


The Impact EI Has on a TeamResonance vs. Dissonance

02

DISSONANCE

RESONANCE

NEA VS. PEA

Fight or flight

NEGATIVE EMOTIONAL ATTRACTOR

Happiness, hope and optimism

POSITIVE EMOTIONAL ATTRACTOR

EMOTIONS ARE CONTAGIOUS

BENJAMIN DISRAELI AND WILLIAM GLADSTONE

How You Can Integrate EI into Your People Strategy

03

INTERVIEWING FOR EI

Effective Leadership

LEADERSHIP DEVELOPMENT

Targeted Selection

Team Development

INTEGRATING EI INTO YOUR PEOPLE STRATEGY

DEVELOPING EI

TOP REASONS FOR LEADER DERAILMENT

LEADERSHIP DEVELOPMENT

01 INSENSITIVE / ABRASIVE / INTIMIDATING BEHAVIOR

02 COLD DETACHMENT

03 IMPULSIVE DECISION-MAKING

04 ARROGANCE

SIX STYLES OF LEADERSHIP

HOW IT BUILDS RESONANCEIMPACT ON

CLIMATEWHEN APPROPRIATE

VISIONARY Move people toward shared dreams

(what could be)Highly positive

When changes require a new

vision, or when a clear direction is

needed

COACHING Connects what a person wants with

the organization’s goalsHighly positive

To help an employee improve

performance by building long-

term capabilities

AFFILIATIVE Creates harmony by connecting

people to each otherPositive

To heal rifts in a team, motivate

during stressful times, or

strengthen connections

DEMOCRATIC Values people’s input and gets

commitment through participationPositive

To build buy-in or consensus, or to

get valuable input from employees

PACESETTING Meets challenging and exciting goals

Highly negative

(Because often poorly

executed)

To get high quality results from a

motivated and competent team

COMMANDING Soothes fears by giving clear direction

in an emergency

Highly negative

(Because often misused)

In a crisis, to kick-start a

turnaround, or with problem

employees

INTERVIEWING FOR EI

THEORETIC AND HISTORICAL

“THE BEST PREDICTOR OF FUTURE BEHAVIOR IS PAST BEHAVIOR”

INTERVIEWING FOR EI

P-A-R: PROBLEM-ACTION-RESULT


SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


EMOTIONAL SELF-AWARENESS

INTERVIEWING FOR EI

“Tell me about a time you screwed up.”

Admit to a genuine mistake.

Explain what they learned from it.

ACHIEVEMENT ORIENTATION

INTERVIEWING FOR EI

"Tell me about a time you set difficult goals."

Listen for answers that describe a lofty goal.

Why this goal challenged their normal targets.

COACH/MENTORINTERVIEWING FOR EI

"In five minutes or less, explain something to me that is complicated but you know well."

Will tell you how well your candidate comprehends complex subjects.

They can articulate that subject to someone who doesn't know much about it.

Explanations that use analogies also make good answers.

TEAMWORKINTERVIEWING FOR EI

"Tell me about the relationships you've had with the people you've worked with. How would you describe the best one? The worst?"

Look for answers that explain how their colleague's work style thrived (or conflicted) with their own.

Can candidates describe how they have confronted simmering issues and helped to solve them with a team?

When talking about successes, do they acknowledge the contributions of others?

Growth occurs when your employees are provided with training, coaching and experiences.

DEVELOPING EITRAINING

EXPERIENCES

COACHING

SELF-AWARENESS

SELF-MANAGEMENT

SOCIALAWARENESS




Empathy

Influence

Coach and mentor



awarenessTeamwork


TRAININGDEVELOPING EI

COACHING

Learning orientation or

Performance orientation

Command and control / Ask and inspire

Ideal self vs Real self

Learning plan

DEVELOPING EI

EXPERIENCES

Training as a foundation

Coaching as framework of support

New experiences will develop the muscle needed to grow

DEVELOPING EI

An Emotionally Intelligent Organizational Culture

04

WORKPLACE VIOLENCE OFFENDERS LACK:

Emotional Self-Awareness

Emotional Self-Control

Conflict Management

01 SELECTION PROCESS

02 ZERO TOLERANCE

03 TRAIN & COACH

04 DEVELOP A PEA ENVIRONMENT

BUILDING CULTURE

CONCLUSION

“The ability for a group of people to do remarkable things

hinges on how well those people can pull together as a

team.”

Simon Sinek

Brent O’Bryan

[email protected]

EMOTIONAL INTELLIGENCE - mapyourshow.com GSX... · EMOTIONAL INTELLIGENCE: Building a World Class...

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