Emotional intelligence for linked in

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“Emotions have taught mankind to reason.”- Vauvenargues

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Emotional Intelligence

Helping People Learn & Perform


What is Emotional Intelligence

“Your ability to recognise and understand

emotions, and your skill at using this awareness to manage yourself and

your relationships with others.”

Drs. Travis Bradberry and Jean Greaves,

authors of The Emotional Intelligence Quick Book

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Emotional Intelligence

• The Aristotle quote

– Getting angry is okay so long as you get angry for the right reason with the right person to the right degree using the right words with the right tone of voice and appropriate language.

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Smarts – Head and Heart

• Redefining IQ – EQ – SQ• IQ – Modest contribution to life’s success,

stable over time after a certain stage.• EQ – High contribution. Grows all the time.• Costs for the organisation - Emotional

ineptitude• Superior performers - IQ follows EQ

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Applications

• Organizational applications – Leadership, Talent development, Team work


Why is EQ Critical Now?

Knowledge and relationships are the currency of the new economy

EQ links to job and bottom line performance

Changes in the “emotional” brain are possible

It always has been!

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The Four EQ Skills (Dan Goleman)

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SELF- AWARENESS

SELF –MANAGEMENT

SOCIAL AWARENESS

RELATIONSHIP MANAGEMENT

What I see What I do


Self-Awareness is…

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the ability to accurately recognise your emotions as they happen and understand your general tendencies for responding to

different people and situations.


Knowing your Emotions

Keeping track of your own emotions.Knowing why you think, feel and behave the

way you do ( What are the emotions that are, for you, the most difficult to handle? Physical symptoms? What situation/ who sets off this negative emotion? ) --- THE SELF-AWARE, THE ENGULFED and THE ACCEPTING.

Confidence in your self worth and capabilities.

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Self-Management is…

using awareness of your emotions to choose What you say and do, in order to positively

direct your behaviour.


Managing your Emotions

Marshmallow Test.Self Control – Regulating your emotions. Delay

of an impulse. Avoiding emotional explosion.Freedom to choose your own response. It is

not so much what happens to us, but rather our own response that hurts us.

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Managing your Emotions (cont)

The way we see the problem is the problem. Standing apart and observing our own feeling, moods, and thoughts.

Our greatest power is our freedom to choose our response. It is not what happens to us that hurts us. It is our response that hurts us.



Motivating Yourself

Optimism – Ability to look at the brighter side of life and maintain positive attitude. Persistence in pursuing goals. Ability to get more out of life; have a positive job description.

Contentment – Ability to enjoy oneself. Feel satisfied with one’s life.

Pessimist ascribes failure to his / her limitations. Optimists tend to find reasons in external circumstances.



Motivating Yourself (Cont)

The elephant technique – Break large task into ‘bite-size’ pieces; schedule these as regular tasks of the day / week / month; Make sure you “eat” a bite every day beyond your routine tasks.

Being a “maintenance” person Vs. being a “development” person. Visualizing your desired end results.



Social Awareness is…

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recognising and understanding the emotions and perspectives of others.


Empathy

Recognizing emotions in others

Caring / Accepting / Understanding

Listening – 5 Levels IgnoringPretending we are ListeningSelective ListeningAttentive Listening Empathic Listening



Relationship Management is…

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using awareness of your emotions and the emotions of others to manage interactions

successfully.


Social Skills

Managing your relationships

Making people a little better or a little worse

Emotions are contagious. Do we spread ripples of good feeling? Make each other feel better?



Use EQ Skills to…

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Know yourself Understand others Make better decisions See and seize opportunities Identify problems before they escalate Manage difficult situations and

conversations


Action Implications

Ways to RecoverChange things that happen to youChange the way you look at thingsChange the way your mind / body reacts to it

Amygdale Short-circuit / HijackGet out of negative cycle. Clam down. Think.DeescalateUnderstand yourself; find a model. Take time out.

Choose appropriate response.Learn though repetition.



Action Implications (Cont)

Open and fair communication with people to ensure that signals are not lost.

Make your choice – What you want to achieve? What contribution you want to make? How you want to manage your time? How you would want to respond?



EQ and Job Performance

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EQ accounts for what % of job performance for supervisors through CEO’s?

What % of top performers are high in EQ?

What % of low performers are high in EQ?

60%

90%

20%


Selecting for EQ

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The Challenge Turning over 35% of recruiters annually

The Method Began testing applicants for EQ

The Results Turn over reduced to less than 5%

Annual cost savings of $3million

Source: U.S. Air Force


Developing EQ

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The Challenge Division revenue projected to double in just 5 year

The Method Online and in the classroom, test, teach

and coach the EQ skills needed to support the change

The Results 100% of leaders using all 3 methods increased their performance

71% using a single method increased performance

82% of those declining participation had no increase in performance

Source: Fortune Brands


A Final Thought…

“In the fields I have studied, emotional intelligence

is much more powerful than IQ in determining

who emerges as a leader. IQ is a threshold competence. You need it, but it doesn’t

make you a star. Emotional intelligence can.”

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Warren Bennis, author of On Becoming a Leader


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Thank you

• www.smrhrgroup.com

• www.palan.org

• [email protected]

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