Gbemisola SowunmiPresentation delivered at Fosad Consulting Ltd

EMOTIONAL INTELLIGENCE: A key to Organizational productivity

OUTLINE

• Activity 1• Group discussion & views• What is EI• The Beginning • Competencies & components of EI• The EI Chart• Summary• conclusion

ACTIVITY 1

Identify the following emotions

What is E I?• Emotion is a conscious mental reaction or a

psycho physiological experience of an individual’s state of mind.

• Intelligence is the abilities for abstract thought, understanding, communication, reasoning, learning planning and solving problems.

• Emotional intelligence (EI) is therefore the ability to recognize your own feelings and that of others, and the ability to motivate yourself and others, as well as to manage your own emotions and those of others.

ACTIVITY 2

Your boss comes into the office and raises his voice at you for something you have done or something you did not do, how will you handle it?

1. Exchange words with him2. Keep quite and let peace

reign3. Resign your appointment

THE BEGINNINGAbout 90% of the difference

between outstanding and average leaders is linked to Emotional intelligence.

“EI” is twice as important as IQ and technical Expertise combined, and is four times as important in terms of overall Success.

COMPETENCES OF EI

• Self Awareness• Self Management • Social Awareness• Social Skills

COMPONENTS OF EI1) Self Awareness (cornerstone of EI)i. Emotional awareness ii. Accurate self-assessmentiii. Self confidence

2) Self Regulation (self management)i. Self controlii. Trustworthiness: (maintaining standards)iii. Conscientiousnessiv. Adaptability: (Flexible)v. Innovativeness

Component Contd.

3) Self Motivation (facilitating the attainment of goals ) i. Achievement driveii. Commitmentiii. Initiative: (opportunities)iv. Optimism

4) Empathy i. Work out conflictii. Build consensusiii. Mediate conflict between othersiv. Exhibit effective interpersonal communication skillsv. Articulate the thought of a groupvi. Ability to influence others directly or indirectly

Component Contd. vii. Build trustviii. Build support teamsix. Make others feel goodx. Sought out by others for advice and support

5) Social Awarenessi. Empathyii. Service orientationiii. Developing othersiv. Leveraging diversityv. Political awareness

Component Contd.

6) Social Skillsi. Influenceii. Communicationiii. Leadershipiv. Change catalystv. Conflict managementvi. Building bondsvii. Collaboration and

cooperationviii. Team capabilities

EMOTIONAL INTELLIGENCE CHART

Social Competence

Personal Competence Self Awareness

Social Awareness

What I Observe

Relationship Management

Self Management

What I do

Could this be You?

SUMMARY

• Know your emotions

• Manage your emotions

• Motivate yourself

• Manage relationships

CONCLUSION

If your emotional abilities aren’t in hand, if youdon’t have self awareness, if you are not able toManage your distressing emotions, if you can’thave empathy and have effective relationships,Then no matter how smart you are, you are not

going to get very far.- Daniel Goleman