Emotional

Intelligence

It is the emotional competencies like :• Adaptability• Optimism

• Assertiveness• Persuasiveness

• Ability to influence others• Customer orientation etc.

that makes the stars out of ordinary meteors, more so in an environment where effective team behavior is the norm of the day.

An individual may tend to :

• Ignore

• Suppress

• Intellectualize or

• Even deny his emotions

Feelings and Emotions Carry:

Relevant information for correct self-

assessment and fruitful relationship

management.

Therefore they need to be brought into

one`s conscious awareness.

Once an individual is able to emotional self-

awareness for himself, he is also able to

perceive others` feelings correctly.

Stages in Cultivating Emotional Intelligence

• Becoming aware of bodily sensations.• Interpreting their meaning and perceiving

accompanying feelings.• Articulating - examining its source and

underlying assumptions, consequences, reactions and typical coping patterns.

• Managing the feeling - accepting them and assuming responsibility for working upon the same by debating, disputing and if need be discarding the source rather than denying or discarding the feeling.

The Three Different Levels

At Self Level

• Self-regard

• Assertiveness

• Trustworthiness and trusting

• Initiative

• Conscientiousness

• Achievement orientation

• Optimism and resilience

Beyond Self

• Empathy

• Service Orientation

• Acceptant listening

• Adaptability and responsiveness

• Ability to influence

• Communicative ability

• Carefrontation and collaboration

Stress Management

• Reality Testing

• Impulse Control

• Cheerfulness

• Stress Tolerance

Stages of Emotional Literacy

• Emotional Numbness

• Physical Sensations

• Primal experience about emotions

An awareness of own emotional state

coupled with an ability to articulate the

same is what empowers us to become

perceptive of others` emotions and interact

with them with a sense of empathy.

Being emotional intelligent is about being

sensitive and perceptive, which is different

from being touchy or analytical.

Empathy is the backbone of emotional intelligence.

It is about perceiving another person`s

feelings in an acceptant and non-judgmental

manner as though they were your own

without intending to condition or control his

experience.

Being emotionally intelligent empowers an individual to :

• Regard himself in positive esteem

• Assert his being

• Make aware and conscious choices

• Manage stress

• Take initiative and

• Stay optimistic

Emotional CompetenceEmotional Competence• It can be understood as a learned capability

based on emotional intelligence that facilitates outstanding performance.

• For example, Suniti is a qualified software professional and so are most of her colleagues. Her qualifying from a better institute with distinction grades might have helped her in getting instant placement with better package, while some of her colleagues may have struggled the hard way up.

• When it came to delivering in real working settings, she drew a blank in the absence of emotional competencies.

• As a person, she was neither aware of her own self nor perceptive towards others.

• As a result, she could neither influence her team members nor collaborate at inter-team level.

• In contrast, Nakul`s ability to empathize made the working environment around him warm, light and full of creative energy.

• His positivity rubbed on others and productivity improved.

• People were easily influenced by him, thanks to his realism. Flexibility, warm personal touch and ability to trust and prove trustworthy.

• If emotional intelligence is about achieving a

sense of personal well being, emotional

competence is about cultivating workable

competencies from the same.

• Emotionally competent people are needed

especially at the leadership positions.

McClellend was the first to propose that certain finer competencies like:

• Achievement Drive• Developing Others

• Adaptability• Influence

• Self-Confidence and• Leadership

differentiate outstanding performers from average ones.

Awareness Jog• This exercise is about guided retracing of

emotionally intense memories and reliving the same through imagery.

• This exercise helps one become emotionally self-aware and identify his most typical emotions and their effects.

• It is important to ensure that a participant does not slip into rumination. It may help to follow this exercise with ‘building emotional muscle’.

Scanning The Energy System

• In this one scans his energy system around the seven energy centers to identify where is energy getting blocked or contaminated.

• One should particularly scan and sense the energy flow around stomach, throat, base of spine and forehead areas.

• This exercise is performed best with expert help.

Disposing Garbage• This exercise helps one to go deep into his

emotions and examine underlying assumptions/belief that is causing that emotion.

• One is made to debate and dispute the validity of such assumption/belief.

• Further, an individual learns to discard the unhelpful/invalidated beliefs through affirmations and practiced behavior.

Building Emotional Muscle• This builds emotional stamina so that one can

withstand emotional fatigue.• This exercise is about practicing to work on one`s

difficult emotions within himself and release their toxic effect without the risk of bringing them in open in an in-conducive setting.

• Moreover, it is important to come back to real life after having resolved/relived one`s difficult emotions within oneself.

Feeling Charade

This exercise helps one develop his feelings

vocabulary. It is conducted in much the

same manner as ‘dumb charades’.

Yogic Exercise• Emotional ventilation often requires one to relax

his worked up muscles thereafter.• Yogic exercise like Pranayam and certain simple

asanas are very effective for this purpose. It is important to do them under expert guidance.

• Practicing meditation helps an individual develop his emotional muscle too apart from becoming more centered within.

As a final word, it may be worthwhile to

reemphasize that emotional intelligence not

just affects individual success but has the

potential to bring about major

organizational transformation and growth

when translated into emotional

competencies.