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Emotional and

Social Intelligence- Trainability

By Group 6 Section 1

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Agenda

Emotional and Social intelligence?

Why it atter! ?

Element! o" Emotional Intelligence

Goleman#! $ompetencie! odel E%

S&A$E S%

Enhancing E% and S%

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Emotional and Social

IntelligenceAbility to manage emotion!

one#! !el" and in other! inorder to reach de!iredoutcome!

EmotionalIntelligence

An ability to under!tand peoand co-operate 'ith them(Social

Intelligence

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E%

)eci!iona*ing

$on+ictanagem

ent

,ocu!edApproach

Eecti.e/eader!hi

p

Why it matter! ?

S%

Sel"Sati!"acti

on

oti.ation

&ro"e!!ional

"ullment

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Element! o" Emotional

Intelligence

Emotion

alIntellige

nce

2no'your

emotion

anageyour

emotion

!

0ecogni3e and*no'

other#!emotion

anageother#!emotion

oti.ate

your!el"

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Goleman#! $ompetencie! o

anage0elation!hip!45ther#! emotion

anage 7our!el" oti.ate 7our!el"

0ecogni3e andunder!tand otherpeople#! emotion

2no' yourEmotion!

Sel"A'arene!!

A'arene!!o" other!

Building0elation!h

ip!

Sel"$ontrol

anagement

2no'ledge

Interper!onalIntraper!onal

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Social Intelligence - S(&(A($

S Situation A'arene!!

& &re!ence

A

Authenticity

$ $larity

E Empathy

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Social Intelligence - Social S*

E8pre!!

0ead and under!tand

2no'ledge

Interper!onal problem !ol.ing !*ill!

Social role playing !*ill!

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Social Intelligence - 0E$5G9I

$ontribution! mu!t be recogni3ed

&ri.ate and per!onal prai!e goe! a lon'ay in recognition

5b;ecti.e opinion! mu!t be handed outo !ubordinate!

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Social Intelligence - 0ES&I0A

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Social Intelligence 0each

anger doe!n#t ha.e all the an!'er!

Imperati.e to reach out to all member! oteam

$ollecti.e deci!ion ma*ing lead! to in"ordeci!ion

&eople are happy to e8pre!! their opinion

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Impact o" S%

Technology

ar*eting

0ecruitment

&olitic!

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Enhancing E%

&ut your!el" in their place

&ractice humility

/oo* at your!el" hone!tly

Ta*e re!pon!ibility

Apologi3e

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Enhancing S%

=nder!tanding reciprocity

0e!pect "or other!

Eecti.e u!age o" authority

A'are o" 9on >erbal $ommunication

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/o' le.el o" E%S%

Ea!ily manipulated

0e!i!tant to change

Impul!i.e

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Than* 7ouGroup 6 - Section 1