Dhl Group6 Om

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Operations Management: Presentationon DHL

Group VI

Alok Kumar Shukla 25NMP04Anand Bhaskar 25NMP05Anuj Gupta 25NMP09Arun Yadav 25NMP10Ashutosh Karan 25NMP11

Abhishek Kurchania 12EM01


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Introduction

DHL are the first letters of the last names of the three companyfounders, Adrian Dalsey, Larry Hillblom and Robert Lynn.

The DHL Network continued to grow at an incredible pace. The

company expanded westward from Hawaii into the Far East and

Pacific Rim, then the Middle East, Africa and Europe. By 1988, DHLwas already present in 170 countries and had 16,000 employees.

At the beginning of 2002, Deutsche Post World Net became the

major shareholder in DHL. By the end of 2002, DHL was 100%

owned by Deutsche Post World Net.In 2003, Deutsche Post World

Net consolidated all of its express and logistics activities into one

single brand, DHL


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The world's largest express and logistics Network

DHL is the global market leader in international express, overland

transport and air freight. It is also the world's number 1 in ocean

freight and contract logistics. DHL offers a full range of customisedsolutions - from express document shipping to supply chain

management.

Below are the global facts and figures that show you the scale of the

world's largest express and logistics network.

Global Facts and FiguresNumber of Employees: around 285,000

Number of Offices: around 6,500

Number of Hubs, Warehouses & Terminals: more than 450

Number of Gateways: 240

Number of Aircraft*: 420

Number of Vehicles: 76,200

Number of Countries & Territories: more than 220

Shipments per Year: more than 1.5 billion

Destinations Covered: 120,000


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Reasons for the success of DHLProject Management

DHL manages projects according to a six-step process:

o Initiation: The formal start of the project

o Design: The formal agreement on how to approach the project andits deliverables

o Planning: Following agreement, a detailed plan is created

o Execution: After detailed planning and preparation, the projectgoes 'live'

o Closing: Gradually phase out and prepare for handover of thedeliverables

o Handover: The formal end of the project


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Reasons for the success of DHL (Contd..)

INTEGRATED LOGISTICSLogistics is viewed as the competency that links an enterprise with its

customers and suppliers. Information from and about customers flows

through the enterprise in the form of sales activity, forecasts and

orders. As products and materials are procured, a value added

inventory flow is initiated that ultimately results in ownershiptransfer of finished products to customers. Thus the process is viewed

in terms of two inter-related efforts, inventory flow and information

flow.


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Inventory and Information Flow

Inventory Flow

Information Flow

Physical

Distribution

Manufacturin

g SupportProcurement

Customers

Suppliers


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Inventory and Information flow at DHL

Inventory Flow

DHL is completely service oriented therefore it does not have its ownmaterial movement but that of the customers the sender, the receiver and

also the intermediaries. That means it only involves physical distribution

and procurement. The materials or the goods collected from the senders

are weighed, checked for condition, and depending upon its various

characteristics it is packed. The goods are then dispatched to their

destinations. There is no value addition to the material.Information flow

Information flow identifies specific locations within a logistical system

that have requirements. Information also integrates the three operating

areas. The primary objective of developing and specifying requirements is

to plan and execute integrated logistical operations.


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Logistical information involves two major types of flows:

Coordination flows

Operation flows

1. Coordination flows : Coordination is the backbone of the overall information system

o Strategic objectives: : Strategic objectives detail the nature and location ofcustomers, which are matched to the required products and services to beperformed.

DHL implies estimating the time requires for collecting the goods from the doorstep of the sender and then estimating the time for the goods to reach the finalcustomer.

o Forecasting : It utilizes historical data, current activity levels, and planningassumptions to predict future activity levels. Logistical forecasting is generallyconcerned with relatively short term predictions. The overall purpose ofinformation planning/coordination flow is to integrate specific activities within a

firm and to facilitate overall integrated performance.

DHLs whole business is dependent on the vital point of timely delivery. Based onthe distance to the final receiver, the accessibility, the documentations andprocedures that need to be handled etc they have fine tuned the process ofdelivery. They can accurately gauge how much time it will take for the goods toreach its end destination.


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2. Operational flows : The second aspect of information requirements is concerned with directingoperations to receive, process, and ship inventory as required supporting customer and purchasing orders.

Operational requirements deal with

Order management

Order processing

Distribution operations

Inventory management

Transportation and shipping

Procurement

DHL owns its success for the efficiency with which the operations are carried out. Here not only the

company but the sender and sometimes the receiver can track the goods through their information center.

They are given a certain password which they can use to trace via online or their customer service helpline.

DHL WEB SHIPPING is the on-line express shipping tool that helps customers prepare documents, bookpick-ups, store contact details and track their deliveries. Ideal for busy office managers, business travelers

or receptionists, DHL WEB SHIPPING needs no special software or training.

Purpose of DHL Web Shipping: DHL WEB SHIPPING's new, simplified navigation guides customers, quicklyand easily, through the entire process. So they can respond to any shipping request within minutes.With a

click of a mouse customers can:

o Select the right shipping and value-added services for each shipment

o Prepare air waybills and customs documentation on-lineo Get the latest service bulletins and customs information

o Book collections and track shipments on-line

o Save up to 300 customer addresses

o Access shipment records for 99 days

o Alert recipients and other interested parties

DHL WEB SHIPPING is also perfect for telecommuters. You can order a pick-up, check service availability or

track your shipments from any location, in real time, direct from your wireless laptop.


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Supply Chain Management

Supply chain management is the management of upstream anddownstream relationships with suppliers and customers to deliver superiorcustomer value at less cost to the supply chain as a whole.

Supply Chain Optimization for DHL:Good design is at the heart of an effective supply chain solution. DHL hasdeveloped a reputation for consistently developing innovative solutions thatstreamline operations and improve control. Their in-house teams havecontributed to the solutions design of some of the world's leading brands and

enabled to win key contacts.

DHL solutions design team offers a wide portfolio of expertise and services,from logistics network strategy, transport design, warehouse design andsimulation, through to operational improvement and inventory analysis.

o International Supply Chain

o Extended Supply Chain Services

o Implementation Services

o Outsourcing Projects


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International Supply ChainDHLs international supply chain management solutions are focused on helping customers takeincreased control of international inbound supply chain to maximize the value of internationaland global sourcing.

DHL helps customers:

Give visibility of the upstream supply chain, and enable earlier decision making Create a more agile supply chain, better able to respond to changes in consumer demand

Reduce lead times, inventories, and associated storage costs

Customer-focused solutions are built up from the following core services:

Origin management, including: vendor management; supplier collections; customsbrokerage; consolidation services and value-added services

Global forwarding, including: air/ocean/road/rail freight forwarding and management;European managed transport

Destination management, including: port and demurrage management; customsbrokerage; de-consolidation and pre-retail services; port to distribution centretransportation; direct store delivery (US only)

Supply chain visibility and management, including: purchase order management; RFIDproduct tracking; exception management; planning and forecasting; inventorymanagement.

Global forwarding services are provided across all major routes.

Logistical services that are offered.

o Reverse Logistics

o Service Logistics

o Inbound to Manufacturing

o Medical Device Distribution

o Distribution to Stores Managemento Engineering Response


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Reverse LogisticsDHLs reverse logistics solutions help customers plan, implement and control flow ofmaterials and manage related information, back up the supply chain to recapture values andensure the safe disposal of goods. Items include the recovery of obsolete or non-operationalwhite goods such as refrigerators, plus the removal of old furniture on delivery of new orreplacement products.

Services include:

Roll in Management: de-installation of finished goods at the customer's site

Returns Management: receiving, sorting, verifying and managing returned products

Express Delivery: Exchange of Dead On Arrival products

Service logisticsService and replacement parts

DHLs service and replacement parts service involves the management of manufacturers'replacement parts delivered to and from customers according to pre-defined service levels orwarranty agreements on a one-, two-, four- or eight-hour and next-day basis, 24 hours a day,seven days a week.

DHL works closely with customers to overcome common issues such as:

Poor parts availability

High inventory investment Long lead times, accentuated by global sourcing

High levels of customer returns

Poor visibility, reporting and control

Cost control of the demand chain


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Inbound to Manufacturing

Inbound to manufacturing is the complete end-to-end logistics management of inventories,facilities and labor associated with the inbound flow of materials from vendors and supplierorigins to consumption points in manufacturers production lines.

The service encompasses: Network, transportation and facility design

Inventory optimization

Supplier management

Transportation management

In-plant services

Key to the service is integrating manufacturers' forecasting, order management and supplychain execution processes with their component suppliers. DHL implements warehousemanagement and supply chain event management systems to manage just-in-time deliveriesand allow supply chain participants to exchange forecast requirements in real time.

Value is created for manufacturers and component suppliers throughout the world by:

Enabling a robust and cost-effective supply chain

Providing the necessary visibility so that the location of all components within the supplychain is known to all supply chain participants

Reduce inventory and investment costs

Improve delivery times

Co-ordinate multiple components more efficiently


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Medical Device Distribution

DHL country-based warehouses for a number of manufacturers to service a local

customer base. This includes the receipt of product from local or global

manufacturing sites and downstream distribution to hospitals.

Distribution to stores management

DHL distribution to store services are focused on helping retailers create efficient

and flexible supply chains to deliver product to retail outlets at high levels ofservice.

These solutions are built from several core services: reverse logistics collections;

sortation; processing; repair/refurbishment; value recovery; disposal and

compliance.

Engineering Response

Through our Engineering Response services, we manage the materials supply chain

from works planning and inbound goods through to on-site works, delivering stock

out to engineers, builders and construction workers in the field.


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Extended Supply Chain Services

DHL not only provides physical logistics services but also manages other enhanced supply

chain services, improving efficiencies and reducing costs.o Order Management

Receipt, management, execution, sequencing and dispatch of orders in a timelymanner.

o Call Centre ManagementA Call Centre manages orders, monitors sales activities, provides customer servicesand functions as a Help-desk.

o

Global Inventory ManagementDHL gives the customer a global view of inventory, thus enabling informed decisionsregarding the disposition of stock.

o Consolidated Billing ServicesThe creation of a consolidated and categorized invoice, based on all servicesperformed in a specific time-period by more than one service provider, madeavailable in an agreed format.

o Freight & Customs SolutionsDHL's many years of experience with international trade requirements andformalities, combined with the European Competence Centre and country expertise,gives customers the leading edge in service, quality and management in cross bordertransactions.

I l t ti S i


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Implementation Serviceso Implementation and Project Management

Implementation starts by defining project aims, setting the targets and describing the deliverables indetail. The major topics in implementation include business processes, engineering, real estate, ITsystems, migration, HR, finance and legal considerations.

o Quality ManagementTotal Quality Management is a management strategy that integrates quality orientation into the wholestructure and workflow of a company by using methods and techniques of quality management

Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporatevalues:

o Customer satisfaction: Providing our customers and their customers with excellent, high

value logistics solutionso Employee motivation: Building on the know-how and stimulation of individual potential in

multi-cultural teams

o Operational excellence: Continuous improvement of processes and services to fulfil orexceed expectations

o Corporate citizenship: Acting as a responsible corporate citizen in all countrieso Shareholder reward: Developing a sustainable business to provide increasing shareholder

value

Globally, DHL management systems are certified according to the international standard forquality management systems ISO 9000 in almost every operating unit.

o Performance Management :Performance management is a key part of the supply chain. Measured elements are reviewed as asystem, as each component interacts with all the other parts around it. Performance measuringnot only records historical performance but also provides early indication of any service slippage.In this second role, the measures provide a valuable contribution to DHL's Continuous

Improvement Programme.

Outsourcing Projects


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Outsourcing ProjectsOutsourcing involves DHL taking over and managing previous in-house logisticsoperations, including:

o Distribution centers

o Transport operations

o Back-office functions

o Supply chain management functionso After sales services

Innovative Supply Chain DevelopmentSupply Chain Management services are delivered across industry sectors andprovide expertise, knowledge and resources in terms of personnel and supply

chain tools. All services are targeted at optimizing logistical operations in bothprocess and strategy, and are aligned to the client's commercial expectations.

The services are as follows:o Strategic Logistics Consulting

o Lead Logistics Provider

o Consulting and providing Transport optimization: Route-Pro and Trans-Pro

o Consulting and providing Supply Chain Design

o Consulting and providing Transportationo Engineering, optimization and re-engineering

o Implementation and Project Management

o Process Management

o Outsourcing


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DHLs consulting services also offer re-organisation of customer facilities, project

management for customers, implementation of new IT Systems, creation of tender documents

and tender processing.

o Supply Chain Re-engineering

DHL works with customers to review supply chain efficiencies. One of the main tasks is to

evaluate cost efficiency to ensure that costs are being driven down throughout thecontract duration. Data analysis allows DHL to provide customers with 'what if modeling'

or the impact of changing the business rules.

o After Sales Optimisation

Optimizing return logistics and spare parts logistics as well as maintenance and repair

services.

o Vehicle Management ServicesOur vehicle management services focus on the management of sales and marketing

support programmes for automotive manufacturers. Combining a range of services and

systems to deliver a global response, we help you overcome challenges at the end of the

automotive supply chain.

o Distribution to Stores Management

DHLs distribution to store solutions are focused on helping retailers create efficient andflexible supply chains to deliver product to retail outlets at high levels of service.

These solutions are built from several core services including reverse logistics:

logistics network strategy

warehouse design and simulation

transport modeling.


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Transport Functionality

Transportation is one of the most visible elements of logistics operations. Transportation provides 2 majorfunctions: product movement & product storage.

Whether the product is in the form of materials, components, assemblies, work-in-process, or finishedgoods, transportation is necessary to move it to the next stage of the manufacturing process or physicallycloser to the ultimate consumer. A primary transportation function of product movement is moving up anddown the value chain. Since transportation utilizes temporal, financial, and environmental resources, it isimportant that items be moved only when it truly enhances the product value.

Transportation involves the use of temporal resources because product is inaccessible during thetransportation process. Such product, commonly referred to as in-transit inventory, is becoming a significant

consideration as a variety of supply chain strategies such as just in time and quick response practicesreduce manufacturing and distribution center inventories.

Transportation uses financial resources because internal expenditures are necessary for private fleets orexternal expenditures are required for commercial or public transportation.

Transportation uses environment resources both directly and indirectly.

In direct terms, it is one of the largest consumers of energy (fuel and oil) in the domestic United Stateseconomy. In fact, it accounts for close to 67% of all domestic oil use. Indirectly, transportation createsenvironmental expense through congestion, air pollution and noise pollution.

The major objective is to move product from an origin location to a prescribed destination while minimizingtemporal, financial and environmental resource costs. Loss and damage expenses must also be minimized. Atthe same time the movement must take place in such a manner that meets customer demands regarding

delivery performance and shipment information availability


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PrinciplesThere are two fundamental principles guiding transportation management andoperations. They are economy of scale and economy of distance.Economy of scale refers to the characteristic that transportation cost per unit of

weight decreases when the size of the shipment increases.

Economy of distance refers to the characteristic that transportation cost per unit of

distance decreases as distance increases.

Transport InfrastructureTransportation infrastructure consists of the rights-of-ways, vehicles, and carrierorganizations that offer transportation services on a for-hire or internal basis. Thenature of the infrastructure also determines a variety of legal and economiccharacteristics for each mode or multimodal system. A mode identifies the basic

transportation method or form.DHL uses all the modes of transportations that is

o Airways

o Roadways

o Waterways

o Rail freight

DHL has its own fleet of airplanes and motor vans. Depending upon the final

destination where the goods have to finally reach and the type of package thecustomer has paid for, DHL uses the individual modes of transport or a combination ofeither of these or all. Once again the geographical location and how fast the goodshave to be delivered are the factors for the final selection of modes of transportation .

The concept of economies of scale and economies of distance are both taken intoconsideration in case of larger consignments where DHL provides an appropriatelogistical solution which helps in reducing the overall cost for the customers.


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Inventory Management and Warehousing

o Warehouse Infrastructure networks

o Warehouse Management Solutions

o Inventory Optimisation

o Special Warehouse solution

o Outsourcing projects


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Warehouse Infrastructure Networks

DHL warehouse service supports inbound logistics, distribution and

aftermarket services in a way that improves inventory management, reduces

total operating costs and improves cycle times.

Benefits include improvements in:

o Customer service levels

o Stock accuracy

o Lead times

o Redundant stock costso Productivity responsiveness to a company's strategic needs.

Besides it has three divisions:

o Multi Users Centre

o Strategic Parts Centre

o Express Logistics Centre


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Warehouse Management Solutions

The Warehouse Management System (WMS) records all events and actions in

the receipt, handling and storage of products and orders in a warehouseenvironment. The WMS also accurately records the location of inventory

whilst stored in the warehouse.

Strategic Inventory ManagementStrategic Inventory Management (SIM) has been created to deliver urgent

shipments to main business areas within a 2 to 4 hour time frame, usuallytime critical spare parts with a high value and high impact on business.

Direct Express Inventory ManagementDirect Express Inventory (DEI) allows customers to centralise stock in one

warehouse and use express distribution to deliver components the next day.

Entire management is done by DHL.


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Warehouse Management Solutions

Repair Return Inventory ManagementReturn & Repair Inventory (RRI) manages the physical flows for

Return material authorization. In this case, DHL will be responsible

for picking up the broken part, sending a new one, bringing the

broken part to a repair centre and moving repaired parts back into

stock.

Cross DockingCross-dock operations are facilities where shipments are received

from one mode of transport and transferred to another mode, or

where shipments complete one leg of a journey prior tocommencement of another journey. Shipments are consolidated or

deconsolidated. Product received into the facility is not taken into

inventory.


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Inventory Optimisation

Through effective inventory management, inefficiencies can be driven out of

the supply chain, overall costs reduced and high service levels achieved. Weoptimize inventory at a line-item level at every stage of the supply chain.

DHL focuses on driving results in:

o Supplier management

o Expediting

o Order replenishmento Demand forecasting

o Safety stock setting

o Order pipeline monitoring

o Excess stock management

Inventory optimisation is supported by inventory management software thatcalculates 'line item risk profiles' that measure the variability of demand and

supply for each line item within a customers inventory.


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Inventory Optimisation

Shared-user WarehousingThrough sharing of DHL's resources, such as space, labour, equipment

and transportation, customers benefit from synergies thatconsiderably reduce supply chain costs.

This environment returns significant value to a small business

requiring distribution operations without long term lease or capital

commitments, or a large enterprise handling a new acquisition,

product launches or seasonal overflow.

Campus SolutionsWe pioneered the campus model to provide regional customers with

a flexible solution designed to capitalise on similar distribution

channels, minimise labour costs, and increase specialized equipment

utilization.

Campuses are strategically located at key distribution points in North

and South America, Europe and select locations in Asia, allowing for

expedited transit times to large concentrations of consumers.


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Special Warehouse Solutions

Vendor Hubs

Warehousing and delivery of service parts, based on demand pull.

Vendor hubs are usually located in close proximity to the

manufacturing facility.

Reverse Centres

Specially designated facilities for the receipt and handling of

returned parts for repair, recycling or disposal.

Bonded Warehousing

Bonded warehouses provide secure environments in which customers'

products can be held without immediate payment of local duties and

taxes.


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Special Warehouse Solutions

Shared-user Warehousing

Our shared-user facilities are designed to meet the needs of

organisations of any size. Currently, we provide shared-user services

to leading manufacturers and retailers of medical supplies, consumer

products, industrial equipment, chemicals and technology.

Through sharing of DHL's resources, such as space, labour, equipment

and transportation, customers benefit from synergies that

considerably reduce supply chain costs. Consequently, the customer

can increase efficiencies throughout their distribution network and

maintain a higher level of service to their customers.


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Technological Electronics/Telecom solutions

o Electronics/Telecom

o Core and Value-added Technology Solutions

o Inbound to Manufacturing

o Service Parts Logistics

o Technical Distribution

o Technical Services


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Electronics/Telecom

DHL provides the know-how to optimize flows and drive down supply

chain costs. You reduce stock but not quality, and maintain flexibility tomeet market needs. Services include:

o Modular networks consisting of warehouses and hubs, downstream

links enabling merge-in-transit, and delivery capabilities for any size,

speed and dimension

o Inbound logistics (VMI or JIT)o Electronics Distribution Network (EDN)

o Reverse logistics

o After sales logistics - spare parts

o Lead Logistics Provider (SCM) - integrated supply chain services from

DHL, whether end-to-end solutions or management of partial supplychain solutions

o Complete outsourcing, including transfer of staff, infrastructure

financing, business optimisation and supply chain integration


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Core and Value-added Technology Solutions

o Responding to customer needs, we provide a range of core and value-

added services that reduce cycle times and improve performance.

These include:

o inbound logistics to production facilities, including vendor managed

inventory hubs kitting, assembly and light manufacturing operations

o order fulfillment and finished goods distributiono integrated freight management and contract logistics services

o product delivery and installation, including reverse logistics

o aftermarket and critical service parts logistics


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Inbound to Manufacturing

Our Inbound to Manufacturing service enables our customers to more effectivelymanage the inbound flow of materials from collection points at their component

suppliers' facilities to consumption points in their production lines. We help

address the constant challenge for both finished goods manufacturers and

component and sub-assembly suppliers who must adapt to shorter product

lifecycles and the migration of production facilities to developing countries.

Service Parts LogisticsOur Service Parts Logistics service involves the management of technology

manufacturers' replacement parts delivered to and from customers according to

pre-defined service levels or warranty agreements on a one-, two-, four- or eight-

hour and next-day basis, 24 hours a day, seven days a week.


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Technical Distribution

Supporting companies in a wide range of industries including computerequipment and peripherals, medical equipment, vending equipment,

office equipment and telecommunications, our technical distribution

service meets the challenges associated with the effective and safe

movement of high-value goods.

Technical ServicesTechnology manufacturers expect every link in the supply chain to have

capabilities to add value to their product or process. Our tailor-made

solutions can be integrated into existing customer operations at our

warehouses. The strength is the integrated approach with other segments

of the business which improves time-to-market and reduces the cost for

the customer.


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Value Added Services

o Co packingo Product assembly

o Other value added services

Co-packingComprehensive selection of manufacturing and packaging services

through Power Packaging a DHL Company.By integrating manufacturing and packaging operations within their

supply chains, our customers can:

o Add flexibility

o Improve service levels

o Reduce costs

o Accelerate time to mark

o Increase asset utilisation


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In addition to these core packaging services, Power Packaging brings a

unique set of services and capabilities for customers that include:

Dry foods manufacturing

Blending and production of complex, multi-component products

Carton, pouch and canister filling in the following types of containers:o Rigid containers (composite and plastic canisters, metal cans, glass or

plastic jars)

o Flexible containers (form fill and seal pouches, cartons, slim-sticks

and standup/recloseable pouches)


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Beverage manufacturing:

o Blending, mixing and filling of hot and cold fill beverages and

concentrates in the following types of containers:

o Plastic bottles (PET) and glass containers (10 oz up to 128 oz)

o Shelf-stable containers (paperboard, plastic cup and bag-in-a-box)

Dedicated facility services:

o Turnkey manufacturing solutions including:

o Site selection/development

o Facility and systems design

o New facility start-up and operation.


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Product Assembly

Postponement, quick response and mass customization are breakthroughbusiness strategies enabled via packaging services. Integrating packaging

operations into distribution centres streamlines fulfillment reducing cost,

enhancing product visibility and control, and improving speed-to-market

and flexibility in the supply chain.

Packaging services include:

o Postponement packaging - primary, secondary and specialty

components

o Co-packing, kitting, assembly and repackagingo Retail-ready, point-of-purchase displays

o Lot control via variable digital and laser printing

o Machinery system engineering - labeling, bagging, carton filling

.


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Kitting/Pre-Assembling

Kitting is the addition of items such as accessories and batteries to theproduct pack. Pre-assembling is completion of a finished product from

component parts or pre-programming of products.

Sequencing/ Linefeeding

Sequencing is the consolidation, pre-assembly and sequencing of material

flows. Line feeding covers the delivery of assembled components to a

production line.

Re-Working/Re-Packing

Repacking for a specific customer can include repalletisation. Reworking

is the modification of products to suit a local market.


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Packaging/BundlingPackaging includes packing of products into suitable media for

transportation and retail display. Bundling is the assembly of a number of

pre-packaged products to make up an integrated product offering.

QA Control

Quality control ensures that product is received into and dispatched fromthe warehouse in a suitable condition, free from faults and defects.

Labelling/MerchandisingThe application of labels either to the product or to the packaging.

Merchandising can include the addition of price stickers or promotional

items ready for retail display.


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Conclusion

Logistics is one the most important and integral part of any

organizations strategy and function. When the logistical process is

carried out accurately then not only the company reduces the

production cost but also improves the efficiency and customer

satisfaction.

DHL has the worlds largest express and logistics Network. Over

the past decades it had turned delivering goods into a finely oiledprocess. Be it a book, pen, WIP material, drugs, hazardous

chemicals, clothes, documents, wild animals and any other thing

under the sun DHL delivers it .

We have tried to incorporate all the facets of logistics whichpropel DHL to be the best delivery and carriage-service around

the world. No wonder that DHL is head and shoulders above all of

its competitors!


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Thank You

Dhl Group6 Om

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