Non-Verbal Communication Group6

7/27/2019 Non-Verbal Communication Group6

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Non- Verbal

Communication



Introduction• Constitutes 93% of the effectiveness of

communication

• Communication without words

• Very useful in business communication

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Non verbalcommunication

types3



Paralanguage

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Paralanguage› Tone› Pitch›

Intonation› Pause› Stress› Rhythm

Others..



Kinesics

5thers..



Gesture

6thers..



Posture

7thers..



Physical Appearance

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Formal Appearance Party Appearance

Others..



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Facial Expressions

Others..



Body Language

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Not open tocommunicating

uncomfortable

HostileLying

ImpatientHiding

Insecure Arrogant

Others..



Oculesics

11thers..

•Duration•Shyness•Cultural Differences



Proxemics

12thers..



Haptics

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• Functional/Professional• Social/Polite• Friendship/Warmth• Love/Intimacy



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The Truth About Mehrabian Model

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Some More Concepts



Sociofugal/Sociopetal Architecture

Sociofugal Nonverbal Features

• Any nonverbal features that separate communicators

• Examples: barriers (desks), cubicles, closed doors(andwindows) fences, hedges

• Some spaces such as railway waiting rooms in whichthe seating provisions are formally arranged in fixed row,tend to discourage conversation



Why are Nonverbal Codes difficult toInterpret?

• Nonverbal communication is responsible for much of themisunderstanding that occurs during communication

• Ambiguity of nonverbal communication occurs for tworeasons: – People use the same code to communicate a variety of

meanings

– People use a variety of codes to communicate the samemeaning



One Code Communicates a Variety of Meanings

• The ambiguity of nonverbal codes occurs in partbecause one code may communicate several differentmeanings

• For example, raising your right hand may mean thatyou are taking an oath, you are demonstrating for acause, or you want a taxi to stop for you

• You may stand close to someone because of a feelingof affection, because the room is crowded, or becauseyou have difficulty hearing.



A Variety of Codes Communicate the SameMeaning

• Any number of codes may be used to communicate thesame meaning

• Example: Nonverbal ways by which adultscommunicate love or affection – You may sit or stand more closely to someone you love – You might speak more softly, use a certain vocal intonation – Alter how quickly you speak to communicate

– You choose to dress differently

• Cultural differences are especially relevant when weconsider that multiple cues may be used to express asimilar message.



Non Verbal in written form

• Emoticons are important tools when you are trying to convey your feelingsto another person electronically

• Without vocal inflections, facial expression, and bodily movement,emotions are difficult to interpret

• Emoticons can be helpful in avoiding misunderstanding.

• No absolute, standard definitions exist for individual emoticons, but many

people have common understandings for a variety of these symbols



• Generally, emoticons are made to resemble a face

• Examples of emoticons :



Learning through Non Verbal • In Indigenous Mayan communities of the Americas,

children learn how to partake in adult activities throughnonverbal communication

• Learn in this manner due to their exposure to adultactivities at a young age

• At a young age, children intently observe and listen in onadult activities

• As a result, when children take on adult activities forthemselves the first time they do not need verbal

communication in the form of directions from adults



Genetics• The limbic brain is responsible for non verbal actions as it is the part

of the brain that reacts to the world around us reflexively andinstantaneously, in real time, and without thought.

• There is evidence that the nonverbal cues made from person-to-person do not entirely have something to do with environment.

• Phenotypic traits can also convey certain messages in nonverbalcommunication, for instance, eye color, hair color and height.

• Research into height has generally found that taller people areperceived as being more impressive.

• Melamed and Bozionelos (1992) studied a sample of managers inthe United Kingdom and found that height was a key factor in whowas promoted.



Nonverbal Communication in Business

• Knowledge of nonverbal communication in business plays tworoles: – Managers it to effectively lead other employees and team

members – Team members in the business use nonverbal cues to

communicate information to individuals outside thebusiness, whether they’re clients, competitors or colleagues in a complementary industry

• In business, nonverbal communication can affirm or belie thewords actually being spoken.

• Understanding the elements of nonverbal communication canbe an enormous benefit in terms of working with colleagues,competitors, clients and potential clients.



• Nonverbal communication can help demonstrateconfidence, enthusiasm and professionalism throughattire choice, active listening cues and the ability topresent a message.

• Nonverbal communication can play a special role ininternational business settings, where even with theaid of translators there may be a natural warinessabout the accuracy of intentions, details or offersrevealed.

• Nonverbal communication can benefit in terms of effective eye contact while giving a presentation tolarge groups of people



Silences

• Silence is the lack of audible sound or presence of sounds of verylow intensity.

• Silence is also used as total communication, in reference to nonverbal communication and spiritual connection.

• Silence is an important factor in many cultural spectacles, as in rituals.

• In discourse analysis, speakers use brief absences of speech to markthe boundaries of prosodic units.

• Silence in speech can be hesitation, stutters, self-correction —or deliberate slowing of speech to clarify or aid processing of ideas

Non-Verbal Communication Group6

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