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Transcript of Dessler 07

Dessler HRM Chapter 7

Chapter 7: Interviewing Candidates

Multiple Choice

1. The _____ is considered by many to be the most important screening tool.

a. telephone reference

b. reference letter

c. selection interview

d. management assessment center

e. work sampling technique

(c; easy; p. 236)

2. A(n) _____ is a procedure designed to obtain information from a person through oral responses to oral inquiries.

a. writing test

b. work sample simulation

c. interview

d. reference check

e. background check

(c; easy; p. 236)

3. When an interview is used to predict future job performance on the basis of an applicants oral responses to oral inquiries, it is called a(n) _____ interview.

a. selection

b. appraisal

c. exit

d. preview

e. structured

(a; easy; p. 236)

4. When an interview follows a performance appraisal and focus on discussing an employees performance rating, it is called a(n) _____ interview.

a. selection

b. appraisal

c. exit

d. preview

e. structured

(b; easy; p. 236)

5. During a(n) _____ interview, a supervisor and an employee discuss the employees performance and future actions and goals.

a. selection

b. appraisal

c. exit

d. preview

e. structured

(b; easy; p. 236)

6. _____ interviews can provide insight into sources of dissatisfaction for employees.

a. Selection

b. Appraisal

c. Exit

d. Preview

e. Structured

(c; easy; p. 236)

7. Another word for unstructured interviews is _____.

a. directive

b. nondirective

c. unformatted

d. standardized

e. content-free

(b; easy; p. 236)

8. Structured interviews are also referred to as _____ interviews.

a. directive

b. nondirective

c. unformatted

d. standardized

e. content-free

(a; easy; p. 236)

9. Which of the following is a disadvantage of using structured interviews?

a. consistency across candidates

b. reduced subjectivity

c. lower potential for bias

d. enhanced ability to withstand legal challenge

e. lack of ability to pursue follow-up questions as they develop

(e; moderate; p. 237)

10. An advantage of unstructured interviews is that they provide _____.

a. consistency across candidates

b. reduced subjectivity

c. lower potential for bias

d. enhanced ability to withstand legal challenge

e. an ability to pursue follow-up questions as they develop

(e; moderate; p. 237)

11. Which type of interview could also be described as somewhat like a general conversation?

a. nondirective

b. directive

c. standardized

d. situational

e. all of the above

(a; easy; p. 236)

12. How do situational interviews differ from behavioral interviews?

a. situational interviews are based on responses to past situations

b. situational interviews are based on how an applicant might behave in a hypothetical situation

c. situational interviews utilize predetermined situational questions and answers

d. behavioral interviews ask applicants to describe their emotions in different hypothetical situations

e. situational and behavioral interviews do not differ

(b; difficult; p. 4)

13. Which of the following statements is representative of what might be asked in a behavioral interview?

a. Tell me about a time you showed leadership in a difficult situation.

b. We are concerned with employee pilferage. As a manager here, how would you go about discouraging this behavior?

c. Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?

d. Employees in this division are frequently under a great deal of stress. How do you think you would handle the stress of the position?

e. In this position, you would have the responsibility of hiring and firing subordinates. Imagine that you have to fire an employee who is consistently absent because he cares for an elderly parent. Tell me how you would handle this situation.

(a; difficult; p. 237)

14. What type of interview might include the statement, Tell me about a time when you worked successfully in a team environment?

a. situational

b. behavioral

c. stress

d. puzzle

e. directive

(b; moderate; p. 237)

15. Which of the following statements is representative of what might be asked in a situational interview?

a. Tell me about a time you showed leadership in a difficult situation.

b. How have you handled ethical dilemmas in the past?

c. Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?

d. Can you think of a time when you were especially proud of your management skills? Tell me about that.

e. In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Tell me how you handled the situation.

(c; difficult; p. 237)

16. What type of interview might include the following statement? Imagine that you have just been assigned the task of winning the business of our competitions biggest client. How would you proceed?

a. situational

b. behavioral

c. stress

d. puzzle

e. directive

(a; moderate; p. 237)

17. In a _____ interview, the interviewer tries to deduce what the applicants on-the-job performance will be based on his or her answers to questions about past experiences.

a. structured

b. situational

c. job-related

d. stress

e. puzzle

(c; moderate; p. 237)

18. A job-related interview is, by definition, as type of _____ interview.

a. structured

b. behavioral

c. situational

d. unstructured

e. stress

(b; difficult; p. 237)

19. In a stress interview, the interviewer _____.

a. tries to deduce what the applicants on-the-job performance will be based on his or her answers to questions about past experiences

b. tries to make the applicant uncomfortable in order to spot sensitivity

c. gives a word problem to see how the candidates think under pressure

d. gives hypothetical situations for the applicant to respond to

e. tries to assess the strength of the applicants desire for success

(b; moderate; p. 240)

20. Which of the following statements might be made by an interviewer in a stress interview?

a. I see youve changed jobs four times in the last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.

b. Which courses did you like best in business school?

c. Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much does Mike have and how much does Todd have?

d. Why are you leaving your current position?

e. Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?

(a; moderate; p. 241)

21. What type of interview might include the statement, It must be difficult to leave a company after such accusations of unethical behavior. Tell me about that?

a. situational

b. behavioral

c. stress

d. puzzle

e. directive

(c; moderate; p. 241)

22. Which of the following is an example of a puzzle question?

a. I see youve changed jobs four times in the last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.

b. Which courses did you like best in business school?

c. Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?

d. Why are you leaving your current position?

e. Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?

(c; moderate; p. 241)

23. Which of the following statements might be made by an interviewer in a job-related interview?

a. I see youve changed jobs four times in the last two years. Ive always felt that frequent job changes reflect irresponsible and immature behavior.

b. Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?

c. Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?

d. Why are you leaving your current position?

e. Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?

(e; difficult; p. 241)

24. Which of the following is an example of a job knowledge question?

a. What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?

b. Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?

c. Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?

d. Why are you leaving your current position?

e. Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?

(a; difficult; p. 243)

25. Another term for panel interview is _____.

a. serial interview

b. board interview

c. sequential interview

d. computerized interview

e. structured interview

(b