Deloitte Shared

Services, GBS &

BPO Conference

How Robotics are

Cementing Themselves

in the Industry as a Valid

Alternative to Offshoring

Berlin, Germany

James Hall, GenFour Limited

and Dave Wright, Deloitte

22 – 23 September 2015

• Who hasn’t heard (much) about robotic process automation?

• Who has investigated robotic process automation?

• Who has defined plans to implement robotic process automation in their organisation?

• Who has a live robotic operation in their organisation?

Introductions

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David Wright

Director, Deloitte

GBS Enabling technology & robotics lead

James Hall

Founder & CEO, Genfour

Robotics specialist service

provider

1. Introductions

2. What is Robotics?

3. What processes are suitable to deploy using robotic automation?

- including demo of a Finance process

4. What does a typical implementation look like?

5. What is the business case for robotics?

- and if it’s so good, why hasn’t everyone done it already?

6. When should you consider robotics and how does it inter-relate with offshoring and outsourcing?

7. What tools are there in the market and how do I select the right one?

Agenda

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What is Robotics? Automation has already impacted many visible processes,

removing the need for human intervention

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What is Robotics? In the context of Shared Services / GBS / BPO

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What processes are suitable to deploy using robotic automation? Rules based and repetitive – GBS is a good place to look

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Deloitte Example – WIP Analysis Reporting

Deloitte Shared Services, GBS & BPO Conference 2015 7

What processes are suitable to deploy using robotic automation?

What does a typical implementation look like? Live in weeks and months, rollout can be continuous

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Feasibility Size of the prize or business case

Research and due diligence

Vendor selection 1-3 months

Jan Feb Mar Apr May Ongoing

Engage IT Implement and test Enhancement

RPA solution ready

Proof of Value Demo

Sample “risk averse”

timeline: Ongoing rollout

Pre-implementation

IT engagement & tool setup

Process assessment

1-2 months

Pilot or “proof of value”

Process implementation

& testing

Process definition

Project, change & go-live

management 1 month

Continuous rollout

Process implementation

and testing

Process assessment & definition

Project, change & go-live

management Ongoing

Research

Assess processes Define processes

What is the business case for robotics? …and if it’s so good, why hasn’t everyone done it already?

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When should you consider robotics? When you need to drive efficiency and automation

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Deloitte Shared Service Survey

Strategic priorities for shared

services and GBS leaders, on a 7-

point scale where 7 implies most

important priority

• CI and Automation are priorities

for Shared Service leaders

Methods to increase automation

over the next 12 months, %

• ERP and bolt on solutions are

priorities, but GBS leaders are

increasingly looking to robotics

When should you consider robotics? How does it inter-relate with offshoring and outsourcing?

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Current state:

• Multiple ERPs and integration challenges or

single instance ERP

• Pre-ERP implementation / upgrade / consolidation

• Significant manual processing and exceptions or

optimised processes

• Mature Shared Services with offshoring /

outsourcing or no Shared Services

Human beings processing rules based

transactions when they should be doing

something more valuable

Future state operating model:

Business

partners

Centres of

Excellence

Near shore

processing / BPO

Off-shore

processing / BPO

Robotic process automation

Value and

judgement

Cost of

delivery

What tools are there in the market? … and how do I select the right one?

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Example

Providers

Licensing Scalability Thick / Thin Client

Applications Speed to Deliver

Built in Components (OCR,

PDF, MS Office)

Integration /

Extensibility

Control Centre / Work Queues /

Scheduling Future Proofing

Reusability Auditing / Security Reporting Development

Skillset

Typical

Evaluation

Criteria

Concluding thoughts … and questions

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• Robotic Process Automation (RPA) offers real benefits

• RPA is set to disrupt the Shared Services, GBS and BPO market

• While RPA is still at the early adopter stage, it is rapidly gaining momentum

• RPA is just the beginning:

“The automation of knowledge work will be this decade’s engine of growth”

Q&A

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