Cultural Awareness & Mindful Communication
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Transcript of Cultural Awareness & Mindful Communication
Cultural Awareness
& Mindful
Intercultural Communication
Mania Asadizadeh
Ruben Reyes Santiago
January 2016
Training Agenda
1. Introduction
2. Survey Results
3. Privilege Walk
Group discussion
4. Microaggression
5. Racism
6. Cultural Assumptions
7. Intercultural Communication
8. Empathic Responding
9. Feedback
1) Respect confidentiality
2) Respect each other
3) Participate in group activities
4) Share feelings and experiences you are comfortable sharing
5) Be supportive and encouraging to each other, but do not offer advice
6) Always be honest
7) Listen to each other
8) Avoid interrupting or having side conversations
9) Accept each other without making judgments
10) Refrain from using offensive language
11) Silence your cell phones and electronic devices
12) If triggered, Step out quietly if needed.
Multicultural Competency Survey Results
A. What form of learning experience/style would you prefer?
● “I prefer a mix of presentation, activities, and discussion”
● “Online training”
● “Perhaps it would be helpful to hear from a panel of diverse students/coworkers if
there are folks who are willing to participate?”
Multicultural Competency Survey Results
B. What do you hope to learn?
● “What the heck makes you culturally competent?”
● “Techniques for managing misunderstandings that may arise from lack of intercultural awareness
● “[Learn about] privileges, biases, and using that to have cultural humility and understanding of people from different cultures.”
What Makes Someone Culturally Competent?
● Pair up with with someone next to you and answer this question.
● Share your thoughts, ideas, suggestions
HINT: Define Culture
Define Competence
Put them together
So you are telling me
It takes more than this presentation for me to become
culturally competent?
Cultural Competency is a Lifelong Project1) Self-check
a) Historical and familial roots, values, beliefs
b) What are my privileges?
c) What are my biases?
d) What are my assumptions about a person based on their appearance, gender, race, accent, SES, religion, etc.?
e) Is there anything about what I am learning that feels uncomfortable? If yes:
i) Reach out to support groups
Lutheran Community Services: http://www.lcsnw.org/portland/counseling.html
Diversity and Multicultural Student Services: http://www.pdx.edu/dmss/home
ii) Gain insight iii) Find acceptance
2) Utilize available learning resources a. PSU resource centers and student organizations
i. Cultural Centersii. Disability Resource Center
iii. Women’s Resource Centeriv. Queer Resource Centerv. Study Abroad
b. PSU events, trainings and workshops
i. International Coffee Hour ii. International Nightiii. Cultural events: https://www.pdx.edu/dmss/programs-and-events-calendar
c. PSU library database, memoirs, classes, journals, etc.
d. Friends, classmates, coworkers, etc.
Cultural Competency is a Lifelong Project
3) Advocatea. Advanced self check
i. What is my underlying motivation for advocacy?1. Be a good person?2. Give the marginalized population a voice?3. Gain acceptance?4. Other thoughts? …
ii. How comfortable am I to step out of my comfort zone?1. Will I be safe? 2. Do I have resources/people I can rely on for self-care?
iii. Would the person/population want me to stand up for them? Example
Lost Voices: https://www.youtube.com/watch?v=lpPASWlnZIA
4) Continue to educate yourself and others
Cultural Competency is a Lifelong Project
We All Make MistakesHere is what you can do if you are genuinely sorry
1) Apologize for what you did. None of this:
a) “I am sorry you took it that way”b) “I am sorry you are offended”c) “I am sorry, but…”
More like this:
“I did [THIS] and it caused [THIS], and I am sorry for that”
2) Think of what you can do to make it right.
* If you can’t make it right, how can you prevent it
3) Move on
a) Forgiveness is not part of the deal
b) The person you offended does not owe you any help here c) Do not over-apologize or walk on eggshells around them. That would make them feel responsible for making you feel better
STEP 1: Please stand in a circle in the middle of the room
STEP 2: We will read statements to you and would like you to respond to the statements by taking steps forwards/backwards
STEP 3: We realize that some statements might be of a sensitive nature for some individuals, so keep in mind that you do not have to respond to any statement that is uncomfortable.
Let’s Walk!
Privilege Walk Listen
Walk
Think/Feel
Reflect
“Those who have the privilege to know, have the duty to act” ~Albert Einstein~
Micro-Aggression & Cultural Assumptions
● Racism vs. Microaggression
● What is microaggression?
● Cultural Assumptions
● Being an Ally
Micro-Aggression
Video Example
● When an individual verbally or nonverbally snubs or insults someone whether intentionally or unintentionally, or communicates hostile, derogatory messages to target individuals based solely upon their marginalized group membership.
● “Death by a thousand cuts”
● Microaggressions reinforce stereotypes
Racism
Video Facts
● Belief that all members of each race possess characteristics or abilities specific to that race, particularly so as to distinguish an individual as inferior or superior to another race(s).
● Poor Treatment of or violence against people because of their race.
Cultural Assumptions
Culture: Customs, arts, social institution, and achievements of a particular nation, people, or other social group.
Definition of Cultural Assumption- When an individual assumes that a person has a particular value and attitudes based on their cultural background. Examples can be based on age, gender, lifestyle/family, ethnicity.
A most common cultural assumption “We are all the same”.
Being an Ally
Ally
Tips Clip
Intercultural Communication
Verbal Communication with non-native English speakers
● English is a difficult language!
● Keep it simple
● Give and seek feedback
○ Close-ended questions
○ Open-ended questions
● Not understanding vs. misunderstanding
● REMEMBER: Asking is always better and safer than assuming
Intercultural Communication
Nonverbal Communication with non-native English speakers
● Examples of nonverbal
Continue the self-check:
○ Am I making assumptions?
○ Am I making a judgment?
● Asking for clarification means
You did not make a false assumption
You respected the individual and their culture
You learned something new
Do’s Don’ts
Be patient Don’t interrupt a person’s speech
Keep it simple Avoid acronyms, idioms, metaphors, abbreviations, fillers, and colloquialisms
Speak clearly and slowly Don’t speak loudly
Be explicit Avoid “uh-huh, uh-uh” use Yes or No
Pause between words Avoid running words
Write down steps when needed Don’t let the person leave without having understood your point
Use visual tools (e.g. maps, charts)
Repeat and rephrase when needed Try not to use “I would do...if I were you”use “You need to do…” instead
Other Tips
● Empathic communication requires more than understanding what someone says
It is about conveying your understanding back to individuals
+ Showing them you genuinely care about them
● Why is empathic responding important?
We represent Portland State University
○ We want people to choose PSU
○ We want people to stay at PSU
○ We want people to tell others about their awesome PSU experience
When “I Understand” Is Not Enough
Empathic Responding Formula There is a simple, yet powerful way to let someone know
1) You are listening to them
2) You are hearing them out
3) You see them
4) You understand what they are telling you
5) You feel what they feel
6) You are available to help to the best of your ability
7) You can be trusted
...and it goes like this:
Empathic Responding Formula
“You feel [feeling word] because [Experience, thought, or behavior]”
Admissions examples:
* Student cries and says, “I have been waiting so long to get my scholarship money, and now I get a letter that says I don’t qualify anymore!”
* “Oh, I have already seen my academic adviser many times. He just doesn’t seem to care! I wait so long in the waiting room every time with an appointment… then he rushes out so fast I don’t get to talk to him.”
* “I have emailed many times. Everytime I email I get a response saying ‘we will respond in 3-5 business days’. I am so worried about my visa situation. I have acceptance to other schools, and I might have to cancel admission to PSU if I don’t hear anything.”
FeedbackThank you for your attendance
and participation
Please take a few minutes to fill out our feedback form
“The beautiful thing about learning is that nobody can take it
away from you.”
~B.B. King~