CROWNWeb€¦ · Help Desk System and Service Upgrades In response to concerns expressed by the...

CROWNWeb User Group Meeting

Frequently Asked Questions

Overview

Meeting Overview • Announcements

• Frequently Asked Questions Overview o General

o Data Entry

o Security

o Roles and Scope

o Facility

o Personnel

o Patient 2728 Initial, Supplemental & Re-entitlement; GFR

2746

PART

o Clinical

• New CMS Information

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Questions & Answers

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From the WebEx Navigation Panel

- Select the ? icon - Enter your question in the Q&A window

- Ask: All Panelists

- Click Send

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Announcements • CROWNWeb Town Hall

• CROWNWeb Training Videos

• CROWNWeb Data Submission Provider Schedule is available.

Visit www.projectcrownweb.org, then Latest News tab.

• CMS 2728 & 2746 forms submitted via CROWNWeb after May 18, 2012.

• Clinical & Vascular Access Data – May is submitted via CROWNWeb by 11:59 pm on July 31, 2012.

– June - CMS has not determined an end date for reporting June clinical data.

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Help Desk System and Service Upgrades

In response to concerns expressed by the community about system performance, CMS has increased the

capacity of the CROWNWeb system by 33%. This additional capacity is intended to speed up the system

and minimize system errors related to capacity. Additionally, in an effort to expedite response times to

inquiries and reduce time callers spend on hold, the QualityNet Help Desk staff has been increased by 40%.

Resolving Common Issues

When contacting the QualityNet Help Desk, please note that you can leave a voice mail message or simply

send an e-mail, and the QualityNet Help Desk will return your inquiry in the order in which it was received.

It is important to remember that users can resolve many common issues without the involvement of the

QualityNet Help Desk. These include:

– Password Resets - Your local Security Official (SO) can reset your password.

– Role and Scope - Local Facility Administrators in CROWNWeb must provide roles and/or scope to

end users.

– Two-Factor Authentication (TFA) Codes - If you are not receiving TFA codes in a timely manner,

you can log in to the QIMS system and alter your profile to receive these notifications in a different

manner. E-mail or Cell Phone (text message) is recommended.

Call OCT at xxx-xxx-xxxx for CROWNWeb data entry questions or

email [email protected] for a response.

Frequently Asked Questions

Overview

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General The items that affect your computer’s performance!

• Operating System - Windows XP SP2 or higher (Mac OS is not supported)

• Screen Resolution - Minimum of 1280 x 1024 (lower screen resolutions are not

supported)

• Internet Browser - Microsoft Internet Explorer 8.0 or 9.0 (Firefox, Chrome, Safari are

not supported)

• Internet Connection - Broadband (dial-up modem connection is not supported)

• Viewing Reports in CROWNWeb - In order to view reports, the following programs

must be installed:

Adobe Reader 10.x or later

Microsoft Excel 2007 or greater (required to view reports in Excel format)

For more information visit www.projectcrownweb.org then visit the CROWNWeb Info tab.

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General • Browser Configuration - To display CROWNWeb correctly in Internet Explorer, the

browser must be configured as follows:

– Pop-ups must be allowed for CROWNWeb domain

1. Click on the Tools menu

2. Select the Pop-up Blocker submenu

3. Select Pop-up Blocker Settings

4. Enter ‘*.qualitynet.org’ into the “Address of website to

allow” box and in the Pop-up Blocker Settings dialog box

5. Click Add to update the list of Allowed sites

6. Click the Close button to dismiss the dialog box.

Note: This is applicable to the internet explorer version 8 and may vary according to the

version you may have installed.


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General • Browser Configuration - To display CROWNWeb correctly in Internet Explorer, the

browser must be configured as follows:

– Java must be enabled - recommend JRE version 1.6.0_x

and Java Plugin 6.0.x

1. Click on the Tools menu

2. Select Internet Options

3. Select the Advanced tab

4. Scroll down to Java (Sun) and check the Use Java 2x

Or JRE box

5. Click OK

Note: This is applicable to the internet explorer version 8 and may vary according to the

version you may have installed.


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General Differences between the Admin tab and the Personnel tab

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General

Visit www.projectcrownweb.org, then visit the CROWNWeb Info tab Release Documents

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Data Entry

Q: Who is responsible for entering data into CROWNWeb such as: personnel,

clinical, updating facility information?

– A: The facility is responsible for entering data into CROWNWeb.

Q: What do I do if all my patient data is not in CROWNWeb?

– A: If all data is not in CROWNWeb, the data will have to be reentered into CROWNWeb

through the user interface.

Q: It seems like we have to input the some of the same data into NHSN and

CROWNWeb, such as accesses/infection. Is that correct?

– A: Yes, NHSN and CROWNWeb are two separate systems. CMS is looking into different

methodologies of sharing data with other federal agencies.

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Security

QIMS The QualityNet Identity Management

System (QIMS) is an identity authorization

and management system to control and

manage access to key government

information systems, such as CROWNWeb.

QIMS provides tiered levels of account

access and management. In CROWNWeb,

Security Officials (SO) and End User

Managers (EUM) authorize and manage

access to CROWNWeb at their facility

using the QIMS system.

CROWNWeb CROWNWeb controls the role and scope for

each user. Each user must have a role which

provides access to each module within

CROWNWeb, and scope which assigns the

facilities a user can access.

VS.

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Security Q: What happens when I lose my QIMS password and login ID?

– A: When a user ID and/or password is misplaced, the user can contact the Quality Net Help

Desk at 866-288-8912 or [email protected].

Q: What are the login requirements to keep a password active?

– A: The user must sign into CROWNWeb at least every 60 days to keep the password active.

Q: What happens when my CROWNWeb password expires?

– A: When a CROWNWeb password expires, the user will need to reset their password using

the security questions presented or contact their End User Manager (EUM).

Q: Will we get a reminder on completing the security training yearly/website?

– A: The system does not currently provide a notification

QualityNet Help Desk: 866-288-8912 - or - [email protected]

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Roles & Scope • The facility has four user roles.

– Facility Viewer – this role can view data within their scope.

– Facility Editor – this role can view and edit data within their scope.

– Facility Batch – this is the role that will be used to submit electronic data into CROWNWeb.

– Facility Administrator – this role is assigned to personnel that will be assigning role and

scope to facility personnel.

• Where are roles and scope assigned in CROWNWeb?

Facility

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Facility

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Visit www.projectcrownweb.org for CROWNWeb Online Tutorial Courses, then visit the Training tab CROWNWeb Courses.

Personnel

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Things to know before you get

started: After you verify and correct

your facility information, you must now

verify facility personnel.

• Ensure the following Job Descriptions

are associated to the facility.

• Admitting Physician

• Facility Medical Director

• Facility Point of Contact


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Patient


Questions

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Patient - 2728


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Patient - 2728


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Patient – 2728 Supplemental


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Patient – 2728 Supplemental

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Patient – 2728 Re-entitlement


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Patient – 2728 Re-entitlement

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Patient - 2746

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Questions

Review PART

29 Visit www.projectcrownweb.org for CROWNWeb Online Tutorial Courses, then visit the Training tab CROWNWeb Courses.

Review PART


Review Clinical

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Basics:

Q: Are we required to enter clinical data for April, May and June of 2012?

A: Clinical data entry requirements are as follows:

April is not required

May is required by July 31

June is required, CMS has not determined an end date for June’s reporting.

Q: How often are clinical values required to be entered?

A: CMS requires clinical values to be entered into CROWNWeb monthly.

Q: What clinical data should be entered?

A: All clinical data should be entered into CROWNWeb each month.

Q: Can you save in Clinical and return to complete?

– A: There is currently no ‘save’ ability in the Clinical screen. This has been submitted to

CMS as an update.


Review Clinical

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Steps:

• Select Clinical.

• Select the Collection Type.

Hemodialysis

Peritoneal Dialysis

• Or select

Vascular Access


Review Clinical

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Review Clinical

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Review Clinical

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Review Clinical

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Steps:

• Select Clinical.

• Select the Collection Type.

Hemodialysis

Peritoneal Dialysis

• Or select

Vascular Access


Review Clinical

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Questions

New CMS Information

Janis Grady, RHIT, CPHQ Centers for Medicare and Medicaid Services (CMS)

Office of Clinical Standards and Quality

Quality Improvement Group - Division of ESRD, Population & Community Health

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Chat Questions & Answers

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Thank you

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Contact Reminders

• CROWNWeb issues? 866-288-8912 - or - [email protected]

• CROWNWeb questions: [email protected]

CROWNWeb€¦ · Help Desk System and Service Upgrades In response to concerns expressed by the...

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