Create A Net Centered Company eMarketing Techniques 2009
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Transcript of Create A Net Centered Company eMarketing Techniques 2009
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 1
Create a NET Centered Company
Adopt integrated Internet strategies in every department of your organization!
Internet Strategies Group
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Don Philabaum
President & CEO
Internet Strategies Group
www.internetdough.NET
Realties today
1. The Internet is an important biz strategy
2. Most biz focus is on email marketing
3. The Internet is destroying industries, yet opening new opportunities
Internet Strategies Group
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 2
Agenda
• Identify changes in customers behaviors
• Define the process of becoming a NET-Centered
• Discuss best practices
Internet Strategies Group
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Steps
Think Different
NET-Centered
Disintermediated
3 C’s
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Consumer Behavior has CHANGED!
• Bank
• Shop
• Entertain
• Communicate
• Information
• Study
• Network
• Search
• Date
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Internet Strategies Group
Three C’s
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 3
Behavior Change ONE - Community
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Behavior Change TWO - Collaboration
Tens of millions of people share their news, information, and views in the blogosphere, a self-organized network of over50 million personal commentary sites that are updated every second of theday.
Behavior Change THREE - Content
“I would expect that next year, people will share
twice as much information as they share this year, and
next year, they will be sharing twice as much as they did the year before,”
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 4
Revolutionary Behavior Changes
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Internet Strategies Group
Steps
Think Different
NET-Centered
Disintermediated
3 C’s
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Mass Media Use is Declining
• Magazine subscriptions are down
• Newspaper subscriptions are down
• Radio listening - down
• TV audience is fractured & down
• Direct mail is more expensive
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Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 5
New Marketing Tools
Mass Marketing = Interruptive Social Media Marketing
• Value Paks
• Newspapers
• Flyers
• Radio, TV, Cable
• Billboards
• Magazines
• Telemarketing
• Direct Mail
• Yellow Pages
• Blogs
• Article Marketing
• Email Marketing
• Video
• Podcasts
• Social Networking
• SEO/SEM
• Analytics
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Internet Strategies Group
Management is stuck in the past!
• “A new digital divide is developing and it’s not represented by economics but by mindset. Today a legion of executives are deliberately deciding not to experiment and/or use Social Media tools. Little do they realize, they risk leaving a legacy in their organizations as the ones that “missed” the Social Media revolution!”
Robert ScobleBlogger, Former Microsoft Corp
“A new digital divide is developing and it’s not represented by economics but by mindset. Today a legion of executives are de liberately deciding not to experiment and/or use Social Media tools. Little do they realize, they risk leaving a legacy in thei15
Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 6
Foreign Language
• Widgets• API• Affliate Marketing• Social Status• Social Validation• Reputation Management• MySpace/Facebook• Transparency• Authenticity• Consumer Powered
Media• Viral Marketing• Crowdsourcing• User Generated Content• Web 2.0• Social Media• AdSense• Social Networking• Online Community• Smart Mob
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Internet Strategies Group
Chaos
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Disintermediated!
• Travel
• Books/Merchandise
• Music
• Media (Print, Radio, TV)
• Investment
• Home Mortgage
• Commerce
• What makes you immune?
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Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 7
Your Business is NEXT!
Internet Strategies Group
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It will profoundly shake up the status quo almost everywhere – generating enormous economic, cultural and political convulsions!
Don Tapscott & Anthony Williams
Internet DoughCreate a Business Internet Strategy to Make More Dough
Steps
Think Different
NET-Centered
Disintermediated
3 C’s
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 8
Where we’ve been
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Where we are going…
• Net Centered Organization
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All Industries Benefit!
1. Business
2. Manufactures
3. Franchise & Retail
4. Small Business
5. Musicians
6. Medical Health
7. Utilities
8. Associations & Clubs
9. Education
10. Libraries
11. Religious Organizations
12. Entertainment/Media
13. Authors
14. Law Enforcement
15. Government
16. Politicians
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Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 9
Tools For Everyone
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Leverage Social Media!
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Internet Strategies Group
All Departments BenefitInternet Strategies
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1) Sales/Marketing and PR
2) Customer Service
3) Product Development
4) Production
5) HR
4) Finance
6) Quality Control
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 10
Sales
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MarketingInternet Strategies
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PR
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 11
Customer Service
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Product Development – Customer Service
Company Ambassadors
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Product Development
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 12
Production
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Human ResourceInternet Strategies
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Finance
Internet Strategies Group
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 13
Quality ControlInternet Strategies
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Steps
Think Different
NET-Centered
Disintermediated
3 C’s
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Acquire Customers
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Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 14
Retain
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Internet Strategies Group
Engage
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Internet Strategies Group
http://www.topthistv.com/
Steps
Think Different
NET-Centered
Disintermediated
3 C’s
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Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 15
Steps to Create a NET Centered
Company
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2) Do an Internet audit of each department
3) Research & adopt proven industry practices
4) Integrate departments Internet strategy
1) Get management on board
When You Do - Your Benefits
1. Sales/Marketing -- increase leads & sales2. PR -- increases brand awareness & exposure3. Customer Service -- provides better
service at lower cost4. Product Development -- faster at less cost5. HR -- attract better candidates, retain staff,
better trained staff6. Finance -- reduce costs, reduce discounts7. Operations -- increase quality, choices and
customizations
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Internet Strategies Group
Next Steps
• Start the discussion
• Create a written plan with requests for resources
• Identify which department you want to start with
• Download my free eBook Internet Dough at www.internetdough.NET
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Internet Strategies Group
Create a Business Internet Strategy 5/6/2009
www.InternetStrategiesGroup.com 16
Don Philabaum
President/CEO
Internet Strategies Group
800.805-9413
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Internet Strategies Group