Communication and Social Styles
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Communication and Social Styles Improving communication with colleagues and clients
description
Communication and Social Styles. Improving communication with colleagues and clients. Why is good communication important?. SENDING. RECEIVING. AND. MES S AGES. Sender Sends Message Verbal Communication Non-verbal Communication Appropriate Responses to Questions Active Listening. - PowerPoint PPT Presentation
Transcript of Communication and Social Styles
Communication and Social Styles
Improving communication with colleagues and clients
Why is good communication important?
Clearer Discussions
Less Misunderstanding
Better Relationships
SENDING RECEIVINGAND
MESSAGES
Sender Sends Message Verbal Communication Non-verbal
Communication Appropriate Responses
to Questions Active Listening
Receiver Interprets Message Evaluates Body
Language Asks Questions to
Clarify Mirrors Back the
Thought Active Listening
Elements of Active Communication
Verbal
Non-verbal
Para-language
Percentage of meaning from each?7%
38%55%
Verbals Non-verbals Para-language
Listening Behaviors
Bad Behaviors Inattentive Disrespectful Using Phone/Computer
Good Behaviors Attentive Make Eye Contact Ask Questions for Clarification
Negative Body Language
What Is YOUR Social Style?
Friendly?
Fierce?
Social Styles
Driving
Expressive
Amiable
Analytical
COMMUNICATION STYLES
Driving Style Highly Assertive Focuses on Facts and Data Action Oriented
Expressive Style Highly Assertive and Action Oriented Energetic; Focuses on People Highly Flexible/Spontaneous
Amiable Style Thinks Carefully Before Acting Develops Cooperative Relationships Prefers Reasonable, Well-paced Job Demands
Analytical Style Thinks Carefully Before Acting Emotively Controlled Not Highly Assertive
