www.dt3.com

www.dt3.com

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DT3 Company Overview‘Making Technology Work for SME’s by providing exceptional service and trusted advice.’

DT3 was founded in 2005 by professionals with many years experience in the IT support industry and a passion for using technology to help businesses do better. Today our team combines deep technical knowledge with practical business experience, so if your current IT support isn't up to scratch then challenge us to solve the problem.

To offer the best solution, you need to have the best people, and we think that we do. At DT3 we look after our people and are rewarded with a team of committed and hard working individuals who genuinely care about our clients. All our staff are based in the UK and we encourage our clients to build close relationships with our people. Delivering a complete IT support service requires a full team of qualified and experienced engineers, consultants and project managers. Our team meet regularly to share information about important client activity ensuring a swift and informed response when its required. All our staff are security checked and go through the DT3 `induction` to ensure excellence and conformity, we don't use subcontractors and our staff don't work for anyone else.

As a company we are partnered with the best in the IT business such as Microsoft, Cisco, Linksys, and VM Ware, which ensures the highest levels of competence and expertise within these technologies. We work closely with these partners so we are always well ahead of the latest products and services and we are constantly updating our solutions. Our staff hold a plethora of technical qualifications and we actively encourage further training.

‘We believe all great partnerships come from solving business problems and establishing trust’

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IT RelocationWhether moving from a serviced office to another serviced office or into commercial space, DT3 specialise in full IT relocation. We have extensive knowledge of how serviced office providers operate their IT infrastructure and using DT3 for your relocation will ensure the minimum of down time and allow full business continuation.

• Initial IT Consultation and IT Assessment, at your convenience and at your location.• Full deconstruction of your current set up.• Secure packaging and crating.• Full removal – collection and delivery at new premises – usually over a weekend.• Full reconstruction and reconfiguration.• End to End Testing.• Project Management of the Relocation.• Discounted Support Packages for relocation clients.

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DT3 Support PackagesBLOCK HOURSPrepay block hours are the ultimate in IT convenience, with hassle-free access to Corporate quality support on a reduced hourly rate basis. If you only need help every now and then and want highly competitive, small business friendly rates then this is the service for you. Designed for small businesses who want the benefits of a trusted IT partnership without a formal contract or confusing terms and conditions.

I.T. ASSISTANTThe ultimate in IT convenience, with hassle free access to corporate quality UK based telephone and remote IT support for a fixed monthly cost. Unlimited telephone and remote IT support which means you can have all the benefits of fixed cost support and only pay based on the number of staff you have. Should onsite support be required, we have engineering resources on hand to assist you.

I.T. MANAGERIT Manager is specifically designed for businesses that rely on the smooth running of their systems and combines guaranteed response times with a high-end fixed cost support package and a range of advanced add-ons. Full access to our service desk and IT specialists, regular onsite consultancy, in-depth audits, and priority access to our whole range of professional services.

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DT3 – SLA’sAt DT3 we will use all reasonable endeavours to respond and resolve issues as quickly as possible, but in any case within the performance measures below:

Fault Priority Description Response Time

Critical Faults Priority 1

A fault which completely prevents any use of the internet, email, or network services by All Users. 15 Minutes

Urgent Faults Priority 2

A Fault which prevents full performance of an essential part of the network or affects a significant number of users 1 Hour

Routine Faults Priority 3

A Fault which involves a network related incident but does not prevent users from utilising the majority of network functions or is an individual user request for support 4 Hours

Admin Requests Priority 4

Means a fault or new request required for the orderly maintenance of the network or client, business administration 8 Hours

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Additional Services

Web Filtering + Monitoring Our web protection service is designed to meet the web security needs of businesses of all sizes by offering a tailored and sensible approach to promote acceptable company web usage. With our service you can: block access to specific website to manage employee web access, obtain detailed reports of web activity within the organisation, create flexible time based rules that limit access to non-work related sites at specific times, protect company bandwidth and productivity.

Printer Management + Leasing We provide a complete range of industry leading office products to meet every need and price point; from compact value for money printers through to large multifunctional devices which are feature rich yet energy saving. We start with an initial investigation to review current usage and requirements in order to provide a printing package to suit all sizes of businesses.

Office Relocations Whether you are looking for a simple relocation or taking the opportunity to review your IT strategy, we always start with an initial consultation and survey to help you achieve your goals. From a basic server move to a large scale multi office rollout each project requires personal guidance, detailed planning, risk management and expert execution to ensure departments or whole organisations are set up and fully functional at the new location.

Disaster Recovery Minimize the effects of a disaster and ensure that your organization will be able to either maintain or quickly resume mission-critical IT functions, including providing access to its data and applications.

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Additional ServicesCloud Applications Cloud solutions that give you the flexibility and control to set your own course. Pool computing resources, automate management, and improve scalability, provisioning, and agility. Collaborate in the cloud with Microsoft Office 365 including, Exchange, SharePoint, Lync communicator and video conferencing. Add other tools such as Hosted anti virus, Spam protection, Microsoft Intune, Azure, and hosted Microsoft Dynamics.

Online BackupsA fully outsourced and highly secure service assisting businesses who are struggling to keep up with rapidly expanding data; and the problems associated with validating data backup and recovery processes.(78% of businesses that suffer a catastrophic data loss never open again, 42% of business data is not backed up properly every night)

Internet Services We provide industry leading reliability for all levels of business internet connections including proactive monitoring to minimise downtime. Packages include leased lines, bonded DSL, business broadband, and business fibre.

Hosted ServersWe understand that one cloud doesn’t fit all, so we offer a range of solutions customised to your business requirements that will compliment your existing IT infrastructure while simplifying your IT environment. From dedicated public, private, and hybrid servers our team of experts will walk you through the jargon and show you how to use the cloud as a strategic tool. Our services are quickly deployed, highly secure, scalable, resilient and 100% carbon neutral.

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Contact Us DT3 Ltd

The Glass House177 – 187 Arthur Road

Wimbledon ParkLondon

SW19 8AE

0800 612 9633enquiries@dt3.com

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