Chapter 1 Nature and Significance of Management *1 MARK...

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� Chapter 1 Nature and Significance of Management

*1 MARK QUESTIONS *

� 'In an organization employees are happy and satisfied, there in no choice and the

effect of management is noticeable.' Which characteristic of management is

highlighted by this statement ?

� Management is a group activity." Why ?

� Enumerate any two functions of middle level management.

� Why is it said that management is a goal-oriented process ?

� "Management helps in development of society." How ?

� List any two personal objectives of management.

� List any two social objectives of management.

� List any two organizational objectives of management.

� List any two social objectives of Management.

� List any two functions of Middle Level Management.

� Explain in one sentence how management helps in achieving group goals.

� Identify the nature of management when it is practiced as personal application of

existing knowledge to achieve desired results.

� Name the level of management at which the managers are responsible for

implementing and controlling the plans and strategies of the organization.

� "One of the organizational objectives of management is 'Growth' of a business:

How can growth of a business be measured? Give any two examples.

*3 MARKS QUESTIONS *

� Enumerate any three functions of middle level management.

� Enumerate any three functions of top level management.

� Explain Management as an Art.

� Explain Management as a Science.

� "Management is skilful and personal application of existing knowledge to achieve

desired results." Explain.

� Management is the systematized body of knowledge that explains certain general

truths." Explain.


� What is meant by "Management as a Science"? Explain with the help of any three

features.

* 4 MARKS QUESTIONS *

� Explain in brief the objectives of management.

� What are the three levels of management ? State any three functions of the

middle level management.

� "Management seeks to achieve certain objectives which must be derived from

the basic purpose of the business." In the light of the above statement explain

organizational and social objectives of management.

� "Lack of proper management results in wastage of time, money and efforts." In

the light of this statement explain any four points of importance of management.

� "Management is the process of working with and through others to effectively

achieve organizational objectives by efficiently using limited resources in the

changing environment." In the light of the above statement, explain any four

features of management.

� 'It is important for management to achieve its goals effectively and efficiently.'

Explain.

� State any four points which highlight the importance of management.

� State any four characteristics of profession.


� Explain any five features of Management. Explain any five reasons why

management is essential in any organization.

� "Coordination is not a separate function of management. It is the essence of

management." Give reasons in support of your answer. .

� "Art is concerned with personal application of knowledge." In the light of this

statement compare all the features of art with management and prove that it is

an art.

� "Management is a profession like medical or legal profession." Do you agree with

this statement ? Give any five reasons in support of your answer.

� "Management is regarded as an Art by some, as a Science or as an inexact

Science by others. The truth seems to be somewhere in between." In the light of

this statement, explain the true nature of Management.

� Explain how management 'increases efficiency' and 'helps in the development of

society'.


� State any five characteristics of management.

� State any five points which highlight the importance of management.

[Chapter 2 ]

Functions of Management

* 1 MARK QUESTIONS *

� 'Identifying and dividing the work' is the first step in the process of one of

functions of management. Identify the function.

� Name the function which reviews the operations in a business unit.

Chapter 3

Co-ordination


Explain any three points of importance of co-ordination.


� Co-ordination is a continues process and the essence of management in an

organization. Explain.

Justify how co-ordination is

(a) a continuous process.

(b) a deliberate function

� State any four characteristics of co-ordination.


� "Coordination is not a separate function of management, it is the essence

of management." Explain with the help of a suitable example.

� "Coordination is needed at all levels of management and it is the function

of all managers." Explain.

� Coordination is the orderly arrangement of group efforts to provide unity of

action in the pursuit of a common purpose." In the light of this statement,

explain the nature of coordination.


� "Co-ordination is synchronization of group efforts to achieve organizational

objectives." In the light of this statement, highlight any five features of

coordination.

� Explain any five features of 'co-ordination'.

� What is meant by co-ordination ? Explain how does co-ordination

'integrate group efforts' and 'ensure unity of action'.

� State any five features of 'Co-ordination'.

Chapter 4

Principles of Management

� *1 MARK QUESTIONS *

� How have the management principles been derived ?

� What is meant by 'Principles of Management' ?

� "The principles of management are different from those of pure sciences." State

any one difference.

� What is meant by 'universal applicability' of management principles ?

� Why are the principles of management called universally applicable?

� Why did Fayol introduce the concept of 'Gang Plank' in the principle of 'Scalar-

Chain' ?

� Why is it said that management is all pervasive ?

� Give any one reason why principles of management are not rigid prescriptions.

� Give any one reason why principles of management are called contingent.

� Give any one reason why principles of management do not provide a readymade

solution to all managerial problems.

� Which principle of management implies that there should be 'ONE HEAD AND

ONE PLAN' for a group of activities having the same objective?

� State any one reason why 'Principles of Management' are important.

� What is meant by the statement, 'Principles of Management are contingent" ?

� State why 'Principles of Management' are called contingent.

� Distinguish between the principles of 'Unity of Command' and 'Unity of Direction'

on the basis of implications.

� What is meant by 'Principles of Management' ?

� Why do principles of management try to establish the relationship between

cause and effect ? State.


� Shreya, a manager feels that the employees should get enough time to adapt to a

new environment to show results. By doing so she is following a principle of

management. Name the principle.


� What is meant by the principle of management ?

� What is meant by principle of Unity of Direction ?

� Mohan, a manager, does not distribute the work amongst his subordinates,

either according to capability or: proportionately. Which principle of management

is being overlooked and why ?


� Name and explain the principle of management in which workers should be

encouraged to develop and carry out their plans for improvements in the

organization.

� Name and explain the principle of management which requires judicious

application of penalties by the management.

Explain how principles of management :

(i) help in optimum utilization of resources and effective administration, and

(ii) (ii) help the managers in meeting changing environment requirements.

� Explain how principles of management :

� (i) help the managers in taking scientific decisions, and

� (ii) provide the managers with useful insights into real world situation.


� The understanding of principles of management is necessary for managers.

Do you agree with the statement ? Give five reasons in support of your

answer.

� Explain the following principles in management : (a) Discipline (b) Harmony,

not discord.

� Explain any two principles of management given by Fayol with example : (i)

Unity of direction (ii) Equity (iii) Esprit de corps (iv) Initiative.

� Explain any two reasons why proper understanding of management

principles is necessary.


� Explain how principles of management help in (a) meeting changing

environment requirements and (b) making scientific decisions.

� Explain by giving any five reasons why Principles of Management are

needed. Explain Fayol’s principles of 'equity' and 'order' with examples.

� Explain the following principles of Fayol with the help of one example for

each: (a) Scalar chain (b) Stability of tenure of personnel

[Chapter 5 ]

Scientific Management

* 1MARK QUESTIONS *

� What is the main objective of 'Method-study' ?

� What is the main objective of 'Motion Study' ?

� What is the main objectives of 'Time-Study' ?

� Why may Taylor's techniques of scientific management not be applicable to all

types of organizations ?

� Which technique of Taylor is the extension of the principle of 'division of work'

and 'specialization'?

� Why did Taylor develop the technique of differential piece-wage system?

� What did Taylor want to communicate through 'Mental Revolution' ?

� Which technique of Taylor separates planning and execution function ?

� Which technique of Taylor acts as the strongest motivator for a worker to reach

standard performance ?

� Why did Taylor develop the technique of 'Method-study'?

� State the objective of 'Motion Study'.

� State the objective of 'Time Study'.

� State the objective of 'Fatigue Study'.

� Which technique of Taylor differentiates between an efficient worker and an

inefficient worker?

� Give the meaning of 'Mental Revolution' as suggested by F.W. Taylor.

� Name the principle of scientific management which suggests the introduction of

scientific investigation and analysis.



� Name and explain the technique of scientific management which helps in

eliminating unnecessary diversity of products and thus results in saving cost.

� Name and explain the technique of scientific management which helps in

establishing interchange ability of manufactured parts and products.


� Explain that technique of scientific management which is the strongest motivator

for a worker to reach standard performance.

� Explain 'Harmony not Discord' as a principle and 'Fatigue Study' as a technique of

scientific management.

� Explain 'Science-not Rule of Thumb' as a principle and Time-study as a technique

of scientific management.


� Explain any five principles of Scientific Management.

� State any five techniques of Scientific Management. Also give a brief

explanation of each technique.

� Briefly explain the techniques of Taylor's Scientific Management.

� Explain the concepts of "Functional Foremanship" and "Mental

Revolution" as enumerated by Taylor in Scientific Management.

� Explain any two of the following : (i) Time study (ii) Motion study (iii)

Fatigue study (iv) Method study.

� Explain the principles of scientific management.

� Explain any five techniques of scientific management.

� Explain any two techniques of Taylor's Scientific Management.

� Explain the technique of 'Simplification and Standardization of work'

given by Taylor.

� Explain the techniques of 'Method Study' and 'Motion Study' given by

Taylor.

� Explain with the help of an example 'Differential Piece Wage System'

given by Taylor.

[Chapter 6]

Business Environment


* I MARK QUESTIONS *

� Define Privatization as a process of Economic reforms in one

sentence.

� "The understanding of Business Environment enables the firm to

identify opportunities." What is meant by 'opportunities' here ?

� Business Environment includes both 'specific and general forces'.

List any four general forces.

� Define 'Liberalization' as a process of economic reforms.

� What is meant by `Globalization' ?

� What is meant by business environment ?

� State how business environment is dynamic in nature.

� Why is it said that 'Business Environment' is complex ?


� Give one example of the impact on business organizations of changes in

social environments.

� What role does legal environment play in the business ?

� What role does technological environment play in the business?

� What role does specific environment play in the business ?


� Banking sector reforms have led to easier credit terms and better

services. This is an example of a key component of the 'Business

Environment'. Name this component and explain it in brief.

� Explain 'Increasing competition' and 'More demanding customers'

as impact of Government policy changes on Business and Industry.

� Explain any two impacts of Government Policy changes on

'Business' and 'Industry'.


� Explain 'Customer-Focus' and 'Technology' as managerial responses

to changes in Business Environment.


� "Management of every enterprise can be benefited from being

aware of different dimensions of Business Environment." Explain

any four such dimensions.

� Explain by giving any four points why in the present day

competitive market it is essential for business to remain alert and

aware of its environment.

� "The Indian Corporate Sector has come face-to-face with several

challenges due to Government policy changes." Explain any four

such challenges.

� Describe any four points of importance of Business Environment.

� State any four impacts of Government Policy changes on Business

and Industry.

� Explain any four impacts of Government policy changes on

business and industry.

� The government encouraged foreign companies to invest in some

sectors of retailing. The argument is (a) Customers can purchase

the products of these companies as their incomes are rising.

� It will increase innovations which will provide new ways of

producing goods. This will ultimately improve the quality of life.

Identify and explain the 'Business Environment' under four different

dimensions quoting the lines from the above description.


� Explain any five economic changes initiated by the Govt. of

India since 1991.

� Explain in brief any five impacts of changes in Govt. Policy on

business and industry.

� What is meant by Privatization ? In what ways have the

Indian business houses/managements responded to this

change?

� Explain by giving any five reasons why understanding of

Business Environment is important for managers.

� Explain any five impacts of Government Policy changes on

Business and Industry in India.


� State any five points which clarify how understanding of

Business Environment helps the managers.

� State any five impacts of Government policy changes on

Business and Industry.

� Describe any five features of 'Business Environment'.

� Identify the different dimensions of Business Environment by

quoting the lines from the above particulars.

Chapter 7

Planning


� Which type of plan has the least flexibility and why ?

� In spite of many advantages state how planning can be detrimental.

� What is meant by `selecting an alternative' as a step in the planning process ?

� What is meant by `Policy' as a type of Plan ?

� "Planning is doing the work for achievement of goals." Do you agree ? Give

reason in support of your answer.

� List any two limitations of planning.

� Mention any two features of planning.

� `Planning always leads to success'. Do you agree ? Give reason in support of your

answer.

� Give any one reason why planning is needed.

� Why is it said that planning is a pre-requisite for controlling ?

� State how planning leads to rigidity.

� Name the `type of plan' which specifies the steps to carry out different activities

in a chronological order.

� Name the type of plan which provides the broad contours of an organization’s

business.

� `Planning always leads to success.' Do you agree ? Give reason in support of your

answer.

� State why planning is called a pervasive function of management.


� Name the type of plan which defines the parameters in which a manager may

function.

� "To see whether plans are being implemented and activities are being per-

formed according to schedule', is a step of planning

process. Identify the step.


� Explain how planning reduces the risk of uncertainty.

� Explain how planning facilitates decision making.

� Explain how `planning is a continuous process'.

� Why is budgeting important in Controlling and Planning ?

� Define planning. List any two limitations of planning.

� Differentiate between 'Objective' and `Strategy' as types of plans.

� Differentiate between `Policy' and `Rule' as types of plans.

� Explain `Policy' as a type of plan.

� Explain how (a) planning reduces overlapping and wasteful activities, and (b)

planning reduces creativity.

� Explain 'Objectives' as a type of plan.

� Explain how (a) planning facilitates decision-making; and (b) planning may not

work in a dynamic environment.

� Explain `Strategy' as a type of plan.

� Explain how (a) planning provides direction for action; and (b) planning is a

mental exercise. (SET-3)


� Explain 'Procedure' and `Programmed' as types of plans, with a suitable ex-ample.


� Explain `Objective' and `Policy' as types of plans, with a suitable example.

� Explain `Method' and `Rule' as types of plans, with an example.

� Explain `Objectives' and `Strategy' as types of plan.

� Explain `Policy' and `Procedure' as types of plan.

� Explain `Method' and `Rule' as types of plan.

� "Planning is an important function of Management." State any four reasons.

� State any four limitations of planning.

� Describe any two points of importance of planning.

� Explain `Policy' and `Procedure' as types of Plans.


� Explain the steps involved in the process of planning.

� Mention any two types of plans. Explain each with the help of an example.

� What are the different limitations of planning ? Explain.

� Explain any five points of importance of planning for a large business enterprise.

� Explain any five features of planning.

� Explain any five limitations of Planning.

� A company is manufacturing garments. The manager wants to increase the

profits by • purchasing new high speed machines, or • increasing the sale price,

� "Planning provides directions" and "reduces the risks of uncertainty". Explain

how.

� State any five limitations of Planning.


� Explain any five points of importance of Planning.


� Explain any five limitations of planning.


� Explain any five points which highlight the importance of Planning.

� Explain any five features of 'Planning'.

� Explain any five limitations of 'Planning'.

� Explain any five points of importance of 'Planning'.


� Explain the process of Planning.

� 'Planning is an important function of management.' Explain by giving any six

points.

� Explain in brief any six features of planning.

� Explain in brief any six limitations of planning.

� Explain in brief the meaning of policy and procedure as types of plans and

distinguish.- between them on any four bases.

� Explain briefly the first six steps in the process of planning.

� Does planning have limitations ? Explain any five such limitations.

� Explain why planning is necessary for effective management.

Chapter 8


� Name the process of working with and through others to effectively

achieve organizational objectives by efficiently using its limited resources

in the changing environment.

� Why is it easy to fix responsibility in formal organization ?

� Define 'organizing' as a function of management.

� State any one feature of informal organization.



� What is meant by 'informal organization' ? List any two limitations of

informal organization.

� What is meant by 'formal organization' List any two limitations of 'formal

organization'.

� State any three advantages of formal organization.

� Explain when and why the need is felt for having a framework within which

managerial and operating tasks are performed to accomplish desired

goals. Name this frame-work also.


� Distinguish between formal and informal organization (any four points).

:

(i) Purchase of raw materials (ii) Purchase of machinery (iii) Production of toys (iv)

Arrangement of finance (v) Sale of toys (vi) Identifying the areas where they can

sell their toys (vii) Selection of employees In order to facilitate the work they

thought that four managers should be appointed to look after (1) Production (2)

Finance (3) Marketing (4) Personnel. (a) Identify the function of management

involved in the above mentioned Para. (b) Quote the lines from the above Para

which help you in identifying this function. (c) State the steps followed in the

process of this function of management.

� State any two advantages and any two limitations of informal organization.

� Explain (i) Benefits of specialization and (ii) Development of personnel as

importance of organizing.

� Explain (i) Adaptation to change and (ii) Effective administration as

importance of organizing.

� Explain (i) Expansion and growth and (ii) Optimum utilization of resources

as importance of organizing.

� "Organization is the harmonious adjustment of specialized pails for the

accomplishment of some common purpose or purposes." In the light of

this statement explain any four points of importance of organizing.


� "Organizing is the process of defining and grouping the activities of the

enterprise and establishing the authority relationship among them." In the

light of this statement explain the steps in the process of organizing.

� Explain any two advantages and any two disadvantages of informal

organization.

� State any four points of importance of organizing function of management.

� Explain briefly the steps in the process of organizing.

� State any four features of 'Informal Organization'.


� Distinguish between formal and informal organization on the basis of

formation, purpose, structure, communication, leadership and stability.

� What is organizing ? State its importance.

� What is meant by 'Formal Organization' ? Explain any five features of

Formal Organization.

� "Organizing plays an important role in any business enterprise." Explain by

giving any four reasons.

� What is meant by 'Informal organization' ? State any three advantages any

two disadvantages of this form of organization.

� Give the meaning of 'organizing' as a function of management. Explain the

steps in the process of organizing.

� What is meant by 'Formal Organization' ? State any three advantages and

any two limitations of 'Formal Organization'.

� Give the meaning of 'Informal Organization' and state any five features of

it.

� What is meant by organizing ? Explain in brief the steps in the process of

organizing.

chapter 9

Organization Structure

1 MARK QUESTIONS *


� Identify the type of suitable organization structure for a large scale

organization having diversified activities requiring high degree of

specialization in operations.


� In a fashion-designing unit, following are the main functions : (a)

Manufacturing (b) Finance (c) Marketing (d) Personnel management How

would you structure the organization and why ? Give any two reasons.


� What is meant by functional structure of an organization? Explain any two

of its advantages and any two limitations.

� What is meant by divisional structure of an organization? Explain any two

of its advantages and any two limitations.

� What is meant by Divisional-Structure' of an organization ? Explain any two

advantages and any two limitations of this structure.

� What is functional structure of organization ? State its any two advantages

and two limitations.

� What is meant by 'Divisional Structure' of an organization ? Explain any two

advantages and any two limitations of it.

� Which type of organizational structure will he choose for his factory and

why? State any five advantages of this organizational structure.

� What is meant by 'Divisional Structure' of an organization ? For which type

of business enterprises is this structure most suitable ? State any four

advantages of this form of organizational structure.

Delegation of Authority and Decentralization


� Enumerate any two bases of departmentation in an organization.

� Define 'Responsibility' as an element of 'Delegation'.


� What is meant by Decentralization ?



� Explain by giving any three reasons why decentralization is important in an

organization.

� Explain by giving any three reasons why delegation is important in an

organization.


� What is meant by delegation ? Explain the concept of 'Authority' and

'Responsibility'.

� What is meant by Decentralization ? Distinguish between delegation and

decentralization.

� Explain why decentralization is necessary.

� " 'Authority' and Responsibility' are two important elements in delegation of

authority." Explain the two.


� Explain the three important elements of delegation of authority.

� Define the term Decentralization. Outline any four points of its importance for

organization.

� What is meant by Delegation of Authority ? Explain any three elements of

delegation of authority.

� What is meant by 'Delegation' ? Explain any four points which highlight the

importance of delegation in an organization.

� "Decentralization is, a key element in effective organizing." Explain with the help

of any four reasons.

� "Delegation is a key element in effective organizing." How? State by giving any six

reasons.

� What is meant by 'Delegation of Authority'? Explain any four points of

importance of delegation of authority.

� 'Delegation is the entrustment of responsibility and authority to another and the

creation of accountability for performance.' In the light of this statement identify and

ex-plain the essential elements of delegation.

� Give the meaning of essential elements of 'Delegation'.

� Differentiate between 'Delegation' and 'Decentralization' on any six basis.

:Chapter 11

Staffing



� Give any one advantage of internal sources of recruitment.

� Name the method of training in which the trainee

learns under the guidance of a master worker.

� Give any one limitation of internal sources of recruitment.

� Name the method of training in which the trainee works directly with a senior

manager and the manager takes full responsibility of the trainee.

� Give any one advantage of external sources of recruitment.

� Name the method of training in which the trainees learn on the equipments they

will be using.

� How does staffing help to ensurgher performance of employees?

� What is meant by Recruitment?

� What is meant by selections ? examples

� Give the meaning of 'Placement' as a step in the process of staffing.

� Give the meaning of 'compensation' as a step in the process of staffing.

� Give the meaning of 'Placement' as a step in the process of staffing.

� What is meant by 'Development' of employees in the process of staffing ?

� Give the meaning of 'Performance appraisal' in the process of staffing.

� State how staffing ensures 'continuous survival and growth of the enterprise'.

� Name and state the 'on-the job method of training' that is used to give training to

the electricians.

� State how 'Staffing' improves job satisfaction and morale of employees.

�


� "External sources of recruitment are considered better than internal sources."

Give any three reasons in support of this statement.

� Why is staffing considered an important function of Management in all types of

organizations? State any three reasons.

� "Staffing as a part of Human Resource Management includes many specialized

activities." Explain any three such activities.

�

Why is training important for the employees ? State any three reasons.

Why is training important for the organization ? State any three reasons.

Define 'Training' and 'Development'.



� What is meant by recruitment and selection of employees in the process of

staffing ?

� Distinguish between external and internal sources of recruitment (any four

points).

� State any four reasons why staffing is needed in an organization.

� State any four limitations of using internal sources of recruitment.

� 'Human Resource Management includes many specialized activities and duties.'

State any four such activities.

� State the steps involved in the process of staffing.

� Explain why 'staffing' is considered as most important part of Human Resource

Management.

� "Staffing is the least important function of management in an established

organization." Give reasons in support of your answer.

� "Some learning opportunities are designed and delivered to improve skills and

abilities of employees whereas some others are designed to help in the growth of the

individual in all respects." Identify and explain the two concepts explained above.

� State with reasons why external sources of recruitment are better than internal

sources.

� Explain any two external sources of recruitment.

� Explain (i) Apprenticeship and (ii) Job Rotation as methods of training.


� Explain in brief the various steps involved in the process of staffing.

� "Internal sources of recruitment are better than external sources of recruitment."

Explain any five reasons in support of this statement.


� Explain personnel consultants, employment exchanges and media advertising as

external sources of recruitment.

� Explain vestibule training, job rotation and internship as methods of training.

� Explain in brief first six steps in the selection process.

� Explain briefly any six reasons as to why the training of employee is needed.

� What is the meaning of Training ? Explain any four needs of training.

� Briefly explain the different methods of training.


� Which source of recruitment is needed to bring new blood in the organization?

Explain any three advantages and any two limitations of this source.

� 'Training is beneficial both for the organization as well as for the employees.'

Explain any three benefits of training towards the organization and any three towards

the employees.

� Describe the following methods of training : (i) Vestibule Training (ii) Job Rotation

(iii) Apprenticeship.

� What is meant by Internal Source of Recruitment ? Why do organizations prefer

recruitment through internal sources ? Explain.

� Explain the steps in the process of selection of employees.

� State the steps in the process of staffing.

� Describe the following methods of training : (i) Apprenticeship training

(iii) Job rotation (iii) Vestibule training

� Explain 'staffing' as a function of management. Also explain by giving any four

reasons why proper staffing is required in an organization.

� Explain the process of selection of employees.

� What is meant by 'Staffing' ? State any five points of its importance.

� What is meant by 'Recruitment' ? State any five limitations of internal sources of

recruitment.

Chapter 12

Directing

1 MARK QUESTIONS *

� State the element of directing which helps in implementing the principle of

`scalar-chain'.

� Give any two elements of directing.

� Explain in one sentence how direction is an executive function of Management.

* 2 MARKS QUESTIONS

� Explain in brief directing as a function of management.


� Explain the meaning and any three characteristics of Directing.

� "Directing is the heart of the management process." Do you agree? Give any four

reasons in support of your answer.



� "Every action in the organization is initiated through directing." Explain any four

points of importance of directing in the light of this statement.

� What is meant by 'Directing' as a function of management ? Describe any four

points of its importance.

� Give the meaning of 'Directing'. State any four points of its importance.

� 'Every action in the organization is initiated through directing only.' In the light of

this statement, explain any four points of importance of 'Directing'.

B. SUPERVISION


� What is 'Supervision' ?

� How does a supervisor act as a linking pin between management and the

operatives ?

� Define 'Supervision'.

� Define 'Supervision' as an element of 'Directing'.


� Explain the term supervision as an element of directing.

� What is meant by supervision ?


� Distinguish between "Direction and Supervision'.

� "The performance of an organization depends upon how a supervisor instructs

and guides the subordinates at operative level." Explain how.

�


� 'Supervision is not at all required in an organization.' Do you agree ? Give two

reasons in support of your answer.


� Describe the importance of supervision in directing function of management.

6 MARKS QUESTIONS *

� What is meant by 'Supervision' ? State the role of supervision in management:

with the help of any four points.

C. MOTIVATION



� Explain the concept of 'Motivation'.

� Name the term used in management which stimulates people to take up work

voluntarily.

� What is meant by 'Motivation' ?


� What is meant by motivation as an element of directing ?

� What is meant by the term Motivation ?

� What is meant by Need Hierarchy ?

�


� What is meant by 'financial incentives' ? State any two 'financial incentives'.

� Explain any three assumptions of Maslow's need hierarchy theory.


� What is motivation ? Explain’ its importance in management.

� What is motivation ? Explain its importance in management.

� What is meant by 'non-financial incentives' ? Give two examples of nonfinancial

incentives.

� Blue Birds Ltd. offers to its employees to issue shares at a price which is less 7 an

the market price. (i) Name and explain the type of incentive offered to the employees.

(ii) Explain one more incentive of the same category.


� Describe the role of motivation in directing function of management.


� Explain any four non-financial incentives.

� Explain the following non-financial incentives : Status; (ii) Organizational climate;

(iii) Career advancement opportunities.

� Non-financial incentives are more suitable for employees whose needs are

satisfied by money alone.' Explain any four such incentives.

LEADERSHIP


� What is meant by 'Democratic style' of 'leadership' ?

� What is meant by 'Authoritative style' of 'leadership' ?


� Give the meaning of 'Democratic' style of 'Leadership'.


� Explain in brief the term 'Leadership' as an element of 'Directing'.

� What is meant by Leadership ?

� Explain the concept of 'Leadership'.


� State any three qualities of a good leader.

� Differentiate between Leadership and Management.

� Explain any three qualities of a good leader.

COMMUNICATION

* 1 mARK QUESTIONS *

� Define 'communication'.


� Explain in brief any three advantages of formal communication.

� Name the type of formal communication in which two departmental heads

communicate with each other. Give any two reasons why this type of communication

is required?

� State any three disadvantages of formal communication.

� Explain in brief any three advantages of informal communication.

� Informal communication is better than formal communication. Give three

reasons in favor of the statement.

� Briefly explain any three barriers to effective communication.

� Briefly explain any three measures to overcome barriers to effective

communication.

� There are some barriers in communication which are concerned with encoding

and decoding of message. State any three such barriers.

� There are some barriers in communication which are concerned with

organizational structure and rules and regulations. State any three such barriers.

� There are some barriers in communication which are concerned with the state of

mind of both the sender and the receiver. State any three such barriers.



� "Communication plays a key role in the directing function of management." Do

you agree? Give any four reasons in support of your answer.


� Describe the role of communication in directing function of management.


� List the barriers to effective communication. Explain any two.

� What is meant by 'communication' ? Explain how communication is an important

function of management.

� Explain any four psychological barriers of communication.

� Describe any four organizational barriers to effective communication.

� Describe any four personal barriers to effective communication.

� Explain any four psychological barriers to effective communication.

� Explain any four psychological barriers. to effective communication.

Chapter 13

Controlling


� In controlling, why is actual performance compared with standards ?

� State why actual performance is compared with standards in the process of

controlling.

� Why is it said that 'controlling is looking back" ?

� What should be the 'focus point' for a manager while controlling, as controlling at

each and every step is not possible ?

� Standards are set in quantitative as well as in qualitative terms. Identify the type

of standards when it is in terms of 'cost to be incurred'.

� Why is it said that controlling is 'looking back' ? State.


� Why is budgeting important in Controlling and Planning ?

� "Controlling is looking back." Explain.

� Explain why controlling is a continues activity.

� "Controlling is forward looking." Explain.

� "Controlling is backward looking." Explain.

� "Controlling is a pervasive function." Explain.

� Explain how 'Management by Exception' helps in the controlling process.


Explain how controlling helps in : (i) accomplishing organizational goals; and (ii) judging

accuracy of standards.

� Explain how 'Critical Point Control' helps in the controlling process.

� Explain how controlling helps in : (i) making efficient use of resources; and (ii)

improving employees' motivation.

� After setting the performance standards the next step in the controlling process

is the 'measurement of actual performance'. Explain this step in the process of

controlling.

* 4 MARKS QUESTIONS

� What is meant by controlling ? Briefly explain any three,-steps in the. process of

controlling.

Chapter 14

Financial Management

A. FINANCIAL MANAGEMENT

I MARK QUESTIONS *

� Define Financial Management.


� What is meant by 'Financial Management'?

� What is meant by financial management ?

* 3 MARKS QUESTIONS

� Explain in brief any three objectives of financial management.

� Explain how proper financial management helps in the growth of business.

� "Sound Financial Management is the key to the prosperity of business." Ex-plain.

� What is meant by 'Financial Management' ? State the primary objective c-financial

management.


� Explain the concept and the objective of Financial Management.

5 MARKS QUESTIONS *

� What is meant by financial management ? State its finance function.

� What is meant by financial management ? State its finance functions.

B. FINANCIAL DECISIONS


� Name the major determinant of dividend decision.



� Explain the three major decisions taken by the finance manager relating to

finance function.

� Explain any three decisions involved in financial management.

� State three decisions involved in Financial Management.


� Describe any two important decisions taken in financial management.

� Investment decision can be long-term or short-term. Explain long-term in-

vestment decision and state any two factors affecting this decision.

� What is meant by 'Investment Decision' ? State any three factors which affect the

'Investment Decision'.

� Explain any four factors which affect the 'Dividend Decision' of a company.


� Explain any five factors which affect the dividend policy of a company.

� Name the decision a financial manager takes, keeping in view the overall

objective of maximizing shareholders' wealth. Explain any two factors which affect this

decision.

� What is meant by 'Dividend Decision' ? State any four factors which affect the

Dividend Decision of a Company.


� What is meant by 'Financing Decision ? State any four factors affecting the

financing decision.

� "Financial management is based on three broad financial decisions." Explain

these decisions.

C. FINANCIAL PLANNING


� What is meant by 'cost of equity' ?

� What is meant by 'floatation cost' ?


� What is meant by financial planning ?


� Explain why financial planning is important.

� Explain the importance of 'Financial Planning'.

� State the two important objectives of Financial Planning.


� What is meant by 'Financial Planning' ? State any two points of its importance.

� State any two objectives of financial planning.

o 4 MARKS QUESTIONS *

� To avoid the problem of shortage and surplus of funds what is required in

financial management ? Name the concept and explain its any three points of

importance.

� Explain the meaning of Financial Planning. Why is it important ? Give any two

reasons.

� What is meant by 'Financial Planning' ? State any three points of its importance.

6 MARKS QUESTIONS *

� Define 'financial planning'. Describe why financial planning is essential in financial

management. –

� "Sound Financial Planning is essential for the success of any business enterprise."

Explain this statement by giving any six reasons.

� Explain the concept of 'Financial Planning'. Why is it considered an important part

of overall planning of any business enterprise ? Explain.

CAPITAL STRUCTURE

I MARK QUESTIONS *

� What does a firm's lower business risk indicate ?

� What does higher business risk indicate ?

� Which component of capital structure determines the overall financial risk in an

organization?


� Explain any two factors that affect the capital structure of a company.

� Explain how the (i) Risk consideration and (ii) Tax Rate affect the choice of capital

structure.

� Explain the impact of 'Stock Market conditions' and 'Regulatory Framework' on

the capital structure of a company.


� Explain any five factors which affect the capital structure of a company.

� Explain in brief any five factors that should be taken into consideration while

determining capital structure of business enterprises.

� "Determining the overall cost of capital and the financial risk of the enterprise

depends upon various factors." Explain any five such factors.


� How are the shareholders likely to gain with loan components in capital

employed ? Explain with suitable example.

� Define 'Capital Structure'. State any four factors which affect the capital structure

of a company.


� Explain any four factors which affect the capital structure of a company.

� "Determination of capital structure of a factors." Explain any four such factors.

� What is meant by 'Capital Structure' choice of capital structure.

� Explain any four factors that determine company.

FIXED AND WORK:NG CAPITAL


� State why the working capital needs for a 'Suffice-industry' are different from

� Name any two essential ingredients of sound working capital management.

� How does 'Inflation' as a factor affect working capital requirements of a company

? State.

4 MARKS QUESTIONS *

� Explain any four factors which affect the 'Fixed Capital' requirements of a

company.

� Explain any four factors which affect the 'Working Capital' requirements of a

company.


� Explain briefly any five factors to be considered at the time of determining

working capital requirements.

� Explain the meaning of fixed capital. Briefly explain any four factors that

determine the fixed capital of a company.

� What is meant by 'Working Capital' ? State any four factors which affect the

working capital requirements of a company.


� Explain any four factors which affect the fixed capital requirements of a business.

� What is working capital ? Explain any four factors affecting the working capital

requirements.

� What is fixed capital ? Explain any four factors affecting the fixed capital

requirements.

� Explain any four factors affecting working capital requirement of a company.


� What is meant by 'working capital' ? Describe any four factors which affect the

requirements of working capital in a company.

� Explain any four factors which determine the fixed capital requirement of an

organization.

� Explain in brief any six factors which affect the fixed capital requirements of a

company.

Chapter 15

Capital Market and Money Market


� What is meant by 'Primary Market' ?

� What is meant by 'Capital Market' ?

� State the essential function of 'primary market'.

� Name the two major alternative mechanisms through which allocation of funds

can be done.

� What is meant by locative function' performed by financial market?


� Explain any two instruments used in Money Market.

� Distinguish between the money market and capital market. .

� Differentiate between capital market and money market.

� Differentiate between 'Primary Market' and 'Secondary Market'.

� What is meant by 'Capital Market' ? Name the two segments of Capital Market.

� What is meant by 'Money Market' ? Name any two participants in money market.

� What is meant by 'Financial Market' ? List any two functions performed by

Financial Market.

� Explain the following money market instruments : (a) Certificate of deposit (b)

Call money

� Explain the following money market instruments (a) Commercial papers (b)

Commercial bill

� What is meant by 'Capital Market'? Name the two segments of Capital Market.

� Explain 'Treasury Bill' and 'Call Money' as money market instruments.

� Explain any three functions of financial market.

� Differentiate between the two parts of capital market on any three bases.

4 MARKS QUESTIONS


� Explain the meaning of 'Primary Market' and 'Secondary Market' as components

of Capital Market.

� Distinguish between 'Capital Market' and 'Money Market' on the basis of : (i)

Expected return (ii) Safety (iii) Instruments (iv) Liquidity.

� Distinguish between capital market and money market on any four bases.

� Distinguish between primary market and secondary market on any four bases.

� What is meant by Primary Market ? Briefly explain the concept of right issue for

existing companies.

� What is meant by "Primary Market' ? Explain any two methods of floating new

issues in the Primary Market.

� "Financial market plays an important role in the allocation of scarce resources in

an economy by performing many important functions." Explain any four such

functions.

� What is meant by 'Financial Market' ? Explain any two functions of Financial

Market.

� Explain any four methods of floating new issues in the Primary Market.

� State any four methods of floatation on new issues in the primary market.

� State any four functions of 'Financial Market'.


� Explain the different methods of floating new issues in the primary market.

� State any five methods of floating new issues in the primary market.

� Distinguish between 'Capital Market' and 'Money Market' on the basis of : (i)

Liquidity, (ii) Investment Outlays, (iii) Participants, (iv) Safety and (v) Instruments.

� Distinguish between 'Capital Market' and 'Money Market' on the basis of (i)

Participants, (ii) Expected Returns, (iii) Safety, (iv) Duration and (v) Instruments.

� Distinguish between 'Capital Market' and 'Money Market' on the basis of (i)

Investment Outlays, (ii) Expected Returns, (iii) Duration, (iv) Safety and (v) Liquidity.


� Explain any four methods of floatation of new issue in the 'Primary Market'.


� State any one 'Developmental function' of Securities and Exchange Board India

(SEBI).


� State any one 'Protective function' of Securities and Exchange Board of India

(SEBI).

3 MARKS QUESTIONS *

� State any three 'Development functions' of Securities and Exchange Boar: it India

(SEBI).

� Explain any three functions of 'Stock Exchange'.

� State any three 'Protective functions' of Securities and Exchange Board of India

4 MARKS QUESTIONS

� Define stock exchange. Explain any two features of stock exchange.

� Define stock exchange and state any two features of it.

� What is meant by stock exchange ? Briefly explain any three of its function

� What is meant by SEBI ? Briefly explain its objectives.

� Explain any four functions of Stock Exchange.

* 5 MARKS QUESTIONS. *

� List the functions of a Stock Exchange and explain any two.

� Why was the Securities and Exchange Board of India (SEBI) set up ? Explain any

four regulatory functions of SEBI.

� Why was the Securities and Exchange Board of India (SEBI) set up ? Explain any

four objectives of SEBI.

� Why was the need for establishment of Securities and Exchange Board 7 India

(SEBI) felt ? Explain the role of SEBI to fulfill this need.

� Explain any five functions of Stock Exchange.

� State any five regulatory functions of the Securities and Exchange Board 7 India.

� State any five functions of 'Stock Exchange'.

� Explain any five functions of 'Stock Exchange'.

� Explain any five regulatory functions of Securities and Exchange Board of India

(SEBI).

6 MARKS QUESTIONS *

� Explain any four functions of 'Stock Exchange'.


(I) Topic "Depository Services and Demat Account" is added in syllabus from

examination 2013.

2 MARKS QUESTIONS *

� Give any two functions of marketing.

� Give any two functions of marketing.


� Briefly explain any three objectives of marketing management.

� What is meant by 'Product concept' of marketing ?

� What is meant by 'Production concept' of marketing ?

� Explain the role of marketing in a firm.

� Explain any three functions of Marketing.

� Explain the following functions of Marketing : (a) Marketing Planning (b) Product

Designing and Development

� 5 MARKS QUESTIONS *

� 'Bending the customer according to the product' and 'Developing the product

according to customer-needs' are the two important concepts of marketing

management. Identify the concepts and differentiate between the two.

� What is meant by 'Marketing'? State any three functions of marketing.

� Define marketing-management. State any three objectives of marketing-

management.

� Explain 'Market Planning' and 'Product Designing and Development' as functions

of marketing.

* 6 MARKS QUESTIONS

� Explain marketing research, product planning and buying and assembling as

functions of marketing.

� Explain any six functions of marketing.

� 'Find wants and fill them', 'Create products and sell then' — are the two

important concepts of marketing. Identify and differentiate between the two

concepts.

� Explain the following functions of 'Marketing' : (a) Product Designing and

Development (b) Marketing Planning (c) Physical Distribution

Chapter 18


Marketing Mix


� Explain in brief the term 'Price Mix' as an element of 'Marketing Mix'.

� Explain promotion mix as an element of marketing mix.

� What is meant by price mix ?

� What is meant by Marketing Mix ?


� Name the element of marketing mix which affects the revenue and profits c-a

firm. Explain any five factors which help in determining this element.

� Name the element of marketing-mix in which a set of firms and individual creates

possession, place and time utility and helps in market offering. Also explain any

important functions performed by this element.

� Chapter 19

Product Planning


� What is the advantage of registering 'trade mark' ?

� State the meaning of Product Identification' function of packaging.

� State the meaning of 'Product Promotion' function of packaging.


� Explain product mix as an element of marketing mix.

� Define product mix.

� What is meant by Branding ?


� Explain in brief any. three functions of packaging.

� Explain any three merits of 'packaging'.

� Explain any three functions of 'Labeling'.

� Explain any three qualities of a good brand name.

� Differentiate between the concepts of 'Packaging' and 'Labeling'.


� Explain any five functions performed by Branding.

� Explain any five functions performed by labeling. •

� What is Packaging ? State any four functions of Packaging.

� What is meant by 'Labeling' ? State any four functions of labeling.

� Explain any five characteristics of 'Shopping Products'.


� Explain any five characteristics of 'Specialty Products'.

� Explain any five characteristics of 'Convenience Products'.


� What is meant by Packaging ? Give any five points explaining why packager.: is

important.

� Consumer Products are classified on different basis. 'Durability of the Product' is

one of them. Explain any three types of products in this category.

Chapter 20

Pricing


� 'Price of a product is influenced by many factors.' Explain any five factors

influencing pricing.


� 'Price occupies an important place in the marketing of goods and its

determination is affected by many factors'. Explain any four such factors.

� 'Pricing of a product is an important and effective competitive weapon in

marketing which depends upon various factors.' Explain any three such factors.

Chapter 21

Physical Distribution and Channels of Distribution


� What is meant by channels of distribution ? Explain the types of channels of

distribution.

� What is meant by 'Indirect Channels of Distribution' ? Explain any two methods of

Indirect Channels of Distribution.

� What is meant by 'Direct Channels of Distribution' ? List any four methods of

Direct. Channels of Distribution.


� What are channels of distribution ? Explain any two factors determining the

choice of channels of distribution.

� Explain the factors which determine the choice of an appropriate ,channel of

distribution.


� What is meant by 'Physical Distribution' of goods ? State any three components

of physical distribution of goods.


� Explain the factors determining choice of channels of distribution.

� Explain in brief the factors on which the choice of channels of distribution

depends.

� "Generally consumers prefer to buy goods directly from the producers but it is

not always possible." Give reasons why it is so, by explaining four different factors

responsible for this.

� Physical distribution includes some components for physically moving the goods

from manufacturers to the customers. Explain these components.

� 'Choice of an appropriate channel of distribution is a very important marketing

decision which depends on various factors'. Explain any three such factors.

Chapter Advertising, Sales Promotions,

Personal Selling and Publicity


� What is meant by Sales Promotion ?

� Define advertising.


� Explain briefly any three features of personal selling.

� Explain in brief any one of the following methods of the sales promotion : (i)

Discount coupons (ii) Price off.

� State with reasons your choice of a media of advertising for selling of soft drinks.

� Briefly explain any three merits of choosing television as a media for advertising.

� Briefly explain the merits of choosing radio as a media for advertising.

� State with reasons your choice of a media of advertising for selling of computers.


� Differentiate between 'Advertising' and 'Personal Selling' on any five bases.


� Explain in brief any four factors which should be taken into consideration before

selecting a particular medium of advertising.

� "Advertising misleads customers and increases the cost of products." Do you

agree with this statement? Give reasons in support of your answer.


� "Advertising' and 'Personal Selling' both are communication tools used by the

marketers to promote their products. Yet they differ in their approach. Differentiate

between the two by giving any six differences.

� "Money spent on advertisement is not a waste but an investment." Do you agree

with this view ? Give reasons in support of your answer.

� What is 'personal selling' ? Explain how it aids marketing.

� Explain the following sales promotion activities:

� Refunds (ii) Instant draw and assigned gifts (iii) Full finance (iv) Sampling

� "Advertising is a social waste as it adds to cost, undermines social values and

confuses the buyer." Explain how.

� Describe any three points of importance of personal selling each to Business-men

and Society.

� 'Personal selling is a powerful tool for a business organization.' Do you agree?

Explain any four reasons in support of your answer.

� Explain the role of 'Advertising' in marketing management.

� Explain the role of Public-Relations' in marketing management.

� Explain the role of 'Advertising' in marketing management.

� Explain the role of 'Public-Relations' in marketing management.

� What is meant by 'Personal Selling' ? Explain any five qualities of a good

salesman.


� Mention when as a consumer you are not in a position to resolve your grievances

under Consumer Protection Act.

� How does a business use 'self-regulations' for consumer protection?

� What is meant by 'Right to choose' to a consumer ?

� Which claims can be appealable before the Supreme Court under Consumer

Protection Act ?

� What is the purpose of enacting the consumer Protection Act, 1986 ?

� Which Act provides protection to the consumers against the use of fraudulent

marks ?

� How does 'self-regulation by business' act as a means of consumer protection?


� Which Act has replaced the Monopolies and Restrictive Trade Practices .Act, 1969

?

� How does the 'Government' act as a means of consumer protection?

� Who can file a complaint on behalf of a deceased consumer ?

� Explain the concept of 'consumer protection'.

� Which Act of consumer protection provides safety to consumers against deficient

services?

� Why is consumer protection important for businessmen ? Give any one reason.

� Which Act provides relief to the buyers of goods in case the goods purchased do

not comply with the expressed condition ?

� Which Act of consumer protection provides for the formation of 'Consumer

Protection Councils' in every district and state of the country ?

� Which cases can be filed in the National Commission under Consumer Protection

Act, 1986?


� Explain any three points of importance of consumer protection from the point of

view of consumers.

� State any six responsibilities of a consumer which should be kept in mind while

purchasing the goods.

� Explain any three points of importance of consumer protection from the point of

view of business.

� State any three points which highlight the importance of consumer protection

from the point of view of consumers.


� Explain the following rights of a consumer (i) Right to choose; (ii) Right to be

informed.

� Explain the following rights of a consumer : (i) Right to safety; (ii) Right to

consumer education.

� Explain the following rights of a consumer : (i) Right to be heard; (ii) Right to seek

redressed.

� Explain any four rights available to a consumer under the Consumer Protection

Act, 1986.

� Explain any four responsibilities of the consumer to safeguard his interests.


� Explain the following 'Rights' of consumers : (i) Right to be heard (ii) Right to seek

redressed

� Explain the following 'Rights' of consumers : (i) Right to be informed (ii) Right to

consumer education

� What is meant by Consumer Protection? State any three points of Consumer

Protection from the consumers point of view.

� Define Consumer Protection and state any three points of importance Protection

from the point of view of business.

� explain the (i) The Contract Act, 1982 (ii) The Essential Commodities Act, 1955.

� Explain the following 'Rights of Consumers' : (a) Right to be informed (b) Right to

seek redressed

� State how (a) Self Regulation by Business and (b) Business Associations act as the

ways of achieving the objectives of consumer protection.

� State how (a) Government and (b) Consumer Awareness act as the ways of

achieving the objectives of consumer protection.

� State how (a) Consumer Awareness and (b) Consumer Organizations act as the

ways of achieving the objectives of consumer protection.


� Explain any six ways and means of consumer protection in India.

� Explain any six responsibilities of the consumer to safeguard his interests.

� State any six functions performed by consumer organization working in the field

of consumer protection.


� State any six reliefs available to consumers on the complaint made by them

under Consumer Protection Act.

� Explain any three ways or means of consumer protection available in. India.

� Briefly explain any three rights of a consumer available under the Consumer

Protection Act, 1986.

Chapter 1 Nature and Significance of Management *1 MARK...

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