A i i C St d S l E t iAppirio Case Study: Serverless Enterprise

Appirio’s IT Infrastructure

E lUser User  Web, Portal, C t P tEmployeesInterfacesInterfaces

Business Services

, ,Gadgets, MobileCustomers Partners

WebWeb‐‐22‐‐SFDCSFDCKnowledge BaseKnowledge BaseForce.com SitesForce.com SitesCustomer PortalCustomer Portal

Google SitesGoogle Sites

HRISHRISHRISHRIS

SFASFASFASFA

Tech SupportTech SupportTech SupportTech Support

RecruitingRecruitingRecruitingRecruitingEmailEmailEmailEmail

CalendarCalendarCalendarCalendar

Wiki/SitesWiki/SitesWiki/SitesWiki/Sites

ChatChatChatChat

ApplicationsApplicationsFinancialsFinancialsFinancialsFinancials

Cloud StorageCloud StorageCloud StorageCloud Storage

Txn ProcessingTxn ProcessingTxn ProcessingTxn Processing

HRISHRISHRISHRIS

PS AutomationPS Automation

SurveysSurveysSurveysSurveys

ChatChatChatChat

BloggerBloggerBloggerBlogger

AdWordsAdWordsAdWordsAdWords

HCMHCMHCMHCM

PlatformsPlatformsContact SyncContact SyncCal SyncCal SyncDocsDocs

SubscriptionsSubscriptionsInvoicingInvoicingExpensesExpenses

Sync productsSync productsCloud StorageCloud Storage

Hire to RetireOrder to Cash

Scope to DeliveryLead to Reorder

BusinessBusinessProcessesProcesses

IT Impact: Appirio IT Spend is About Half of Benchmark

IT Spend as % of Revenue

6.8%7%8%

6.0%

4.4%3.9% 3.5%4%

5%6%7%

Appirio’s All Cloud IT:3% of Revenue

2.4%

1%2%3%

0%<$50M $50‐250M $250‐500M $500‐1B $1‐10B $10B+

Gartner Benchmark: IT Staffing and Spend Report, 2009

Business Impact:  Delivery Excellence 

Headcount growth in 2 years with minimal IT involvementinvolvement. 

Revenue growth in 2 years with minimal IT involvement.

Services Operations staff manage 2 500Services Operations staff manage 2,500 resource assignments and 658 projects.

Repeat business driven by satisfied customers