A i i C St d S l E t iAppirio Case Study: Serverless Enterprise
Appirio’s IT Infrastructure
E lUser User Web, Portal, C t P tEmployeesInterfacesInterfaces
Business Services
, ,Gadgets, MobileCustomers Partners
WebWeb‐‐22‐‐SFDCSFDCKnowledge BaseKnowledge BaseForce.com SitesForce.com SitesCustomer PortalCustomer Portal
Google SitesGoogle Sites
HRISHRISHRISHRIS
SFASFASFASFA
Tech SupportTech SupportTech SupportTech Support
RecruitingRecruitingRecruitingRecruitingEmailEmailEmailEmail
CalendarCalendarCalendarCalendar
Wiki/SitesWiki/SitesWiki/SitesWiki/Sites
ChatChatChatChat
ApplicationsApplicationsFinancialsFinancialsFinancialsFinancials
Cloud StorageCloud StorageCloud StorageCloud Storage
Txn ProcessingTxn ProcessingTxn ProcessingTxn Processing
HRISHRISHRISHRIS
PS AutomationPS Automation
SurveysSurveysSurveysSurveys
ChatChatChatChat
BloggerBloggerBloggerBlogger
AdWordsAdWordsAdWordsAdWords
HCMHCMHCMHCM
PlatformsPlatformsContact SyncContact SyncCal SyncCal SyncDocsDocs
SubscriptionsSubscriptionsInvoicingInvoicingExpensesExpenses
Sync productsSync productsCloud StorageCloud Storage
Hire to RetireOrder to Cash
Scope to DeliveryLead to Reorder
BusinessBusinessProcessesProcesses
IT Impact: Appirio IT Spend is About Half of Benchmark
IT Spend as % of Revenue
6.8%7%8%
6.0%
4.4%3.9% 3.5%4%
5%6%7%
Appirio’s All Cloud IT:3% of Revenue
2.4%
1%2%3%
0%<$50M $50‐250M $250‐500M $500‐1B $1‐10B $10B+
Gartner Benchmark: IT Staffing and Spend Report, 2009
Business Impact: Delivery Excellence
Headcount growth in 2 years with minimal IT involvementinvolvement.
Revenue growth in 2 years with minimal IT involvement.
Services Operations staff manage 2 500Services Operations staff manage 2,500 resource assignments and 658 projects.
Repeat business driven by satisfied customers
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