Business Process Transformation - Department of · PDF fileBusiness Process Transformation ......

Business Process Transformation category, Version 43, August 2012

Business Process Transformation

This list of suppliers was pre-qualified for the ICT Management Consultants multi-use list category of Business Process Transformation.

Version 43.0 – 31 August 2012

Service Type Definition

This refers to the reengineering and management of business processes at an agency or whole of government level. It could cover: • Developing and documenting business process models and associated information; • Understanding and applying business process modelling standards (eg. BPMN and XPDL) and

how they may affect modelling tools and methods used by agencies; • Facilitating business process workshops with agencies; and • Presenting and explaining business process models to senior non-technical officers in the APS,

in a persuasive and accessible manner.

Disclaimer

All supplier information is as provided by the supplier in their application. Accordingly, before relying on information provided in the ICT MCL, agencies should independently verify its accuracy, currency, completeness and relevance for

their purposes. Agencies must ensure that any procurement process is undertaken in accordance with agency guidelines.

In selecting suppliers, agencies must comply with the Commonwealth Procurement Rules (July 2012).

If you have any questions about the multi use list (the List), please call on 02 6215 1597 or email [email protected].

http://www.finance.gov.au/procurement/procurement-policy-and-guidance/commonwealth-procurement-rules/index.html

mailto:[email protected]


Organisation Name 451 Consulting Pty Ltd Trading Name

Contact Mr Gerard O'Hara

Address Level 1, 377 Montague Road

Suburb West End

State Queensland Postcode 4101

Telephone 0732550457 Facsimile 0732550119

Website www.451consulting.com.au

Email [email protected]

ABN 90079617575

Company Background Since 2001, 451 Consulting has assisted over 45 government and private sector organisations become more successful through delivery of 400 assignments. We offer highly responsive and scalable solutions through our 32 experienced consultants and access to over 80 highly pre-qualified contractors. Our business and government clients value 451 Consulting as trusted advisors and capability partners in the formulation and realisation of strategic and operational goals. We provide management and technology consulting services to Brisbane (headquarters), Sydney, Melbourne, Canberra, and New Zealand markets. You can be confident in selecting 451 Consulting as over 90% of the organisations we have partnered with since 2001 have nominated 451 as a preferred partner when addressing new organisational challenges; a fact that is fully supported by written testimonials and repeat work. The majority of people in 451 Consulting are long standing members of the Australian consulting and contracting community, having served with international consulting organisations and major public and private organisations over many years. 451 offers you a rich history, deep experience and pragmatic methodology.

Company Accreditation (Optional) 451 Consulting has an outstanding track record of delivery insight, integrity and value on every client assignment. We have a fully operational quality management system and our high-quality performance is demonstrated by our appointment to numerous Government and private sector panels, some of which include: - Department of Defence (Management Consulting Services) - Department of Public Works (Whole-of-Government Panel for Project Management Coaching, Training and Mentoring) - Ergon Energy (Six panels across Project Management, Strategic Consulting and ICT Consulting Services) - Civil Aviation Safety Authority (Aviation Safety Consultancy MUL Panel) - Queensland Health (ICT Contracting Services, and Internal Audit) - Suncorp (ICT Contracting and Project Management Resourcing) - Asia Pacific Utilities Group (Management Consulting Services) - Department of Transport and Main Roads (ICT Consulting and Contracting Services) - Corporate Services Queensland (PMO Panel) - Queensland Investment Corporation (Program Health Checks & PMO Review Panels) - Department of Communities and Disability Services Qld (Project Management Training, Coaching and Mentoring) - Local Government Association Queensland (Learning and Development, and Business Services Consulting) - Gold Coast City Council (Training, Organisational Development and People Management) - City of Townsville (Panel of Providers for Business Management Consultant Services) - Department of Emergency Services (Internal Audit)


Business Process Transformation 451 Consulting's methodology for business process reengineering (BPR) is unique as it focuses on process modelling and group facilitation to tap into your people’s ability to be innovative. We additionally build a high level Activity Based Costing (ABC) model for "As Is" and "To Be" processes so management can "see" the improvements in productivity, cost, and customer service before committing to any implementation. 451 utilises industry best practice standards, methodologies and tools such as BPMN, has several Six Sigma Black Belt and Black Belt Master certified process analysts, as well as GE Workout accredited facilitators. Recent examples include: a) Ipswich City Council (ICC) engaged 451 Consulting to review future requirements for Business Improvement and ICT Service Delivery, which involved proposing future options, recommendations, and high level transition arrangements for a service delivery model, potential organisation structure and resourcing strategy. 451 applied our Business Process Transformation Methodology to identify and address major strategic level areas for improvement. 37 Business Improvement Opportunities to address the identified issues, risks, and shortcomings were identified. b) Australian Provincial Newspapers (APN) undertook a major transformation and change program as they implemented new computer systems and print facilities. APN partnered with 451 Consulting to manage the business process re-engineering, strategic change and performance improvement objectives. We utilised our Organisation Change Management and Performance Improvement Methodologies, as well as our extensive experience in Business Process Transformation, to provide a flexible program approach which delivered the desired outcomes while respecting the workplace culture and organisational maturity.


Organisation Name Accenture Australia Holdings Pty Ltd Trading Name Accenture

Contact Mr Melissa Waldron

Address Ground Floor, 4 Brindabella Circuit,

Suburb Canberra Airport

State ACT Postcode 2609

Telephone 02 6217 3181 Facsimile 02 6217 3001

Website www.accenture.com


ABN 61096995649

Company Background Accenture is a global management consulting, technology services and outsourcing company. Combining experience and comprehensive capabilities across all industries and business functions with extensive research capabilities, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Accenture offers a wide range of management consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Accenture’s comprehensive heritage in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Globally Accenture operates with one common brand and business model which allows us to serve our clients with consistency. In Australia we operate offices in Canberra, Sydney, Melbourne, Brisbane, Perth and Wollongong. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies, and numerous Government agencies. Many of our top 100 clients have been clients for at least five years. Accenture’s culture is strongly customer focused, results oriented and guided by our core values of client value creation, best people, integrity, respect for the individual, one global network and stewardship. We spend over $300 million pa on training each year and we seek out the best talent and actively manage the development of our people to retain the best performers.

Company Accreditation (Optional) Accenture has the following accreditations: Capability Maturity Model (SW-CMM, CMMI) - Accenture has achieved Level 5 in both SW-CMM and CMMI in key Delivery Centre Network locations, with 93% of seats being in Level 5 centres. We have global CMMI programs in our Delivery Centres and in all 5 Operating Groups and have imbedded CMM into Accenture Delivery Methods. Our APIF (Accelerated Process Improvement Framework) offering helps clients achieve CMMI-based objectives faster. eServices Capability Model (eSCM) - As founding sponsor and contributing member, Accenture is partnered with Carnegie Mellon University to create the eSCM. eSCM is a capability model that addresses the entire outsourcing process (pre-contract, contract execution, and post-contract), with a focus on building a foundation for sustained improvement of capabilities. Our Bangalore Delivery Centre is the first BPO organisation in the world to achieve eSCM-SP certification. We are a corporate sponsor of eSCM-SP and have imbedded it into Accenture Delivery Methods. ISO 9001 - We are certified in ISO 9001:2000 across all 5 global Operating Groups, Spain Delivery Centre and European Service Centre (ESC).


Business Process Transformation Business process Transformation is one of Accenture’s traditional strengths, reflecting a long term background in helping our clients redesign processes to take advantage of new technologies and approaches. It is part of the core training and experience of our consulting staff. We have worked with clients across industries to help them, Rethink (why),Reconfigure (what),Reassign (who),Re-sequence (when),Relocate (where),Reduce (how much),Retool (how).

We work with client to develop a fact-based understanding of the key issues that need to be resolved for a particular process. This involves “As Is” process mapping, issue tree development, data analysis, role analysis and other process analysis tasks. We then work to develop the “To Be” process models and flows using sophisticated business process modelling tools. This approach depends on Client’s requirements but typically include process mapping, process modelling, process costing, process timing and role design.

Some recent examples include:

a. NSW Health: Accenture lead an assessment of the business processes involved in the delivery of Cardiology services in NSW. Based on the results, we then designed and implemented a major Business Process Transformation program to overhaul the processes to improve business performance and the outcomes for patients, including the deployment of new and innovative ICT services.

b. Medicare Australian – Accenture and Medicare undertook a joint assessment of Medicare’s Claims and Payment processes and designed a major process transformation programme to modernise the processes, reduce cost and delivery better customer services. Accenture were then asked to lead the implementation of the first set of changes.


Organisation Name Adaptive Frameworks (Projection Management Consultants)

Trading Name Adaptive Frameworks

Contact Mrs Darilyn Evans

Address Suite 709, 343 Little Collins St

Suburb Melbourne

State Victoria Postcode 3000


Website http://www.adaptiveframeworks.com.au/


ABN 33105407627

Company Background Adaptive Frameworks is one of the most successful providers of Project Management and Program Management expertise in Australia. Established in 2004, the company specialises in the application of PRINCE2 and Managing Successful Programs (MSP) and provides consultancy and training in these and other best practice frameworks. Adaptive Frameworks focuses on providing assistance to organisations transitioning to consistent best practice approaches. Our consultants have significant working knowledge of both public and private sector projects and programmes equipping them to add considerable value to our clients through real-life experiences. Our list of federal government clients includes: The Department of Veterans Affairs, the Department of Employment and Industrial Relations, Centrelink and the Department of Defence. Other clients include state government departments across Australia and many organisations from the private sector. When providing practical solutions to organisations Adaptive uses its significant project management methodology expertise, particularly PRINCE2, MSP and PMBOK.

Company Accreditation (Optional) Accredited Consulting Organisation (APMG) Accredited Training Organisation (APMG) for PRINCE2, MSP and P3O Members of the Australian Institute of Management All consultants are individual members of the Project Management Institute

Business Process Transformation With a focus on the delivery of organisationally led business change Adaptive Frameworks has consultants who through their depth and breadth of experience can provide significant input around the processes and procedures of business delivery across a myriad of organization types. Through their experience in programme delivery Adaptive Frameworks consultants have the ability to lead or consult in all areas of business processes transformation. This will include involvement from the first points of analysis of the current state through to the delivery of measurably improved business procedures and processes. Alternatively, we could simply provide assurance in any of these areas. These tasks might involve :

Problem identification

Current process and current state analysis and documentation


Desired state analysis and documentation (Workshops with identified stakeholders based on interest, influence and impact)

Gap analysis

Step by step analysis of problems areas and identification for improvements for best return (quick wins)

Utilisation of documentation such as Vision building and Blueprint writing,

Outcome based planning and delivery

Procedure and Process mapping

Workshop facilitation as part of analysis

Training (development of and delivery)

Adaptive Frameworks is an Accredited Consulting Organisation and an Accredited Training Organisation. Our consultants have been involved in projects and programmes of various sizes and complexity ranging from Business Process Transformation: Service Improvement at GMH, design of procedures for PMOs (Coventry Group) and creating and entire governance environment at the Department of Infrastructure.


Organisation Name Apis Consulting (Apis Group Pty Ltd) Trading Name

Contact Ms Carol Pasfield

Address 4/18 Bentham Street

Suburb Yarralumla



Website www.apisgroup.com.au


ABN 91125472899

Company Background Apis Group is a Small to Medium Enterprise specialising in the provision of high-quality, professional business services to Government, leveraging a foundation of core management capabilities. We have access to a range of consultants and contractors who have formal accreditation in project management and/or an extensive track record in managing and implementing projects. Apis has demonstrated flexibility and adaptability in working with a variety of cultures, methodologies and service delivery frameworks. Our success demonstrates our ability and willingness to use and/or adapt client processes and reporting mechanisms. Apis is experienced in guiding and informing organisational improvement through technology, and is adept at tailoring leading practice methodologies to the specific needs of client organisations. We emphasise the importance of understanding an organisation’s business and cultural drivers before investing effort in developing and implementing an appropriate solution. Apis offers more than a predefined number of consultants – we offer a capability that provides the following benefits: - Access to a broader range of expertise, as and when required; - Flexibility and responsiveness; - Quality outcomes through Apis’ peer review system; - Surge capacity during periods of demanding or conflicting task priorities; and - Built-in redundancy to ensure seamless delivery of service.

Company Accreditation (Optional) Apis sits on over 40 Government panels, including: - Australian Communications and Media Authority – provision of IT consultancy services; - Centrelink and Medicare – ICT contractor services; - Department of Families, Housing, Community Services and Indigenous Affairs – IT contractors - Australian Customs Service – ICT Market Testing; - Australian Customs Service – Consultancy and business services; - Australian Customs Service – ICT contract personnel and related services; - Australian Public Service Commission – Leadership, learning and development provider; - Australian Taxation Office – Design and strategy services; - Austrade – Information management and knowledge management; - Austrade – IT consulting and solution services; - Department of Foreign Affairs and Trade and Austrade – Management and professional skills training;


- Department of Broadband, Communications and the Digital Economy – Corporate governance services; - Department of Human Services – ICT management consultancy services; - Department of Health and Ageing – Organisational design, change management and facilitation services; - Department of Health and Ageing – Panel to provide consultancy services 2007-09; and - Department of Veteran Affairs – Provision of design and strategy services under a parallel arrangement.

Business Process Transformation Apis offers the full range of services from improvement, through re-engineering and transformation, which include:

- Reviewing, documenting, mapping, benchmarking current business processes;

- Developing/documenting improved or enhanced business processes as part of continuous improvement approach;

- Developing/documenting new business processes as part of a business process re-engineering approach;

- Facilitating client transformation activities through workshops and coaching in group or one-on-one situations; and

- Post-transformation review.

Apis employs a range of business process modelling tools, including some developed in-house, such as the logic and dashboard summary diagrams that clearly and succinctly provide a visual representation of current and future states.

Apis provided consultancy services to Customs for the Cargo Management Re-engineering (CMR) project to support the readiness of Customs and industry for the transition to the new CMR. Following an initial analysis undertaken by Apis, project management methodologies were established to manage/coordinate the transition process. This included project management planning, a communications plan, risk management, scheduling and a maintenance strategy.

Apis was contracted by Medicare Australia to lead a project team in the development of business process management models and implementation across the organisation. The team delivered a comprehensive analysis of current processes, design attributes and a detailed process maturity model for future processes. Apis also developed a business process change management strategy to effect and support short term process change to the consumer and provider enrolment process.


Organisation Name ASG Group Limited Trading Name ASG Group Limited

Contact Mr Graham O’Sullivan

Address Equinox 1, Level 3, 70 Kent Street

Suburb Deakin



Website www.asggroup.com.au

Email graham.o’[email protected]

ABN 57070045117

Company Background ASG is an award winning and wholly Australian owned IT business solutions provider, offering IT management and consulting services, business intelligence and thought leadership. Established in 1996 our goal is to provide innovative, high quality and cost-effective services to our valued clients. ASG has over 800 consultants’ nationwide providing services in the IT Industry.

Company Accreditation (Optional) Quality Management Standard AS/NZS ISO 9001:2008. IT Service Management ISO/IEC 20000.1:2007. Environmental Management AS/NZS ISO 14001:2004.

Business Process Transformation ASG’s Business Process Management service (i.e. design, reengineering, etc.) is considered an industry leader to our clients. We providing deep industry expertise and ERP system specialised to support efficient and effective client outcomes with a focus on working differently, rather than developing documents for shelves. Business process transformation must always answer the question, “so what?” What do we want to be different. CS1: Australia Post Business Integration Program (BIP) ASG managed the establishment of the Australia Post Business Integration Program (BIP) which examined the entire Australia Post business. The aim was to establish a business process framework that removed duplication, aggregated like processes and activities and technologies and exploited the best practice models to underpin the businesses that Australia Post is in. This project relied on extensive use of Business Process Management Notation (BPMN) based process modelling and supply chain reference models. Our role as advisors, coaches and mentors encompassed engaging the senior management team (direct reports to the CEO), the CEO and line management to effect dramatic organisational process improvements. CS2: Zinifex Dowling Consulting developed a new reference model for Zinifex across the supply chain, logistics and marketing functions based upon Lean and Six Sigma. Our role was to develop the future state process architecture and develop organisation transition plans to migrate from the "as-is" state to the "to-be" state. Dowling managed this successful transition and has since repeated this entire exercise for their spin-off company Nyrstar in Europe.


Organisation Name Australian Continuous Improvement Group Pty Ltd (ACIG)

Trading Name ACIG

Contact Ms Michelle Scott Tucker

Address 203 Drummond St

Suburb Carlton

State Vic Postcode 3053

Telephone 0396507222 Facsimile

Website www.acig.com.au


ABN 51005821821

Company Background At ACIG we collaborate with our clients to improve performance of their core capabilities, processes and assets. We deliver our services within key competency areas such as: • Governance (corporate, supplier, program / project, service) • Strategy (business strategies and supporting functions such as ICT) • Business processes (including practices and standards such as LEAN, ITIL, COBIT, PRINCE2) • Workforce (leadership, culture, performance) The Australian Continuous Improvement Group (ACIG) was founded in 1992. Over twenty years we have built an outstanding reputation for delivering high quality services across industries and markets. We have worked successfully with federal, state and local government agencies as well as with the private sector. ACIG consultants are also active internationally, working with the Asian Development Bank throughout Asia and the Pacific. We understand that it’s all about people – your people. It’s about stakeholders receiving the best possible outcomes. It’s about staff being able to deliver the highest quality services. It’s about people making the best use of scarce resources. And it’s about providing your organisation with practical and innovative options. Our credo is: Working smarter. Increased productivity. Greater profits. Streamlined operations. Improved stakeholder outcomes. And for twenty years we’ve helped our clients every time.

Company Accreditation (Optional) Consultants working in ACIG have accreditation in many different disciplines including Lean Manufacturing, Six Sigma, Governance, Service Management (ITIL) and Prince2. Our people are also members of key professional bodies, including the Australasian Evaluation Society, the Institute of Public Administration Australia, the Institute of Management Consultants, the American Society for Quality, and the Australian Institute of Company Directors. As well, ACIG has operated a quality management system to ISO9001 standard for almost twenty years. We all know, though, that accreditation is not synonymous with high quality, successful delivery or even getting it right. At ACIG we pride ourselves in accurately assessing what is suitable for, and the most beneficial to, our clients. We use existing frameworks as well as tailored approaches. Our greatest asset is our combined practical experience. We have applied our knowledge in the field and learnt from our successes and challenges. We know what works and what doesn’t.

Business Process Transformation ACIG has been quietly supporting major transformation initiatives in many sectors in Australia and overseas since 1992. Our approach is based on engagement, participation and understanding. Our work utilises a suite of sophisticated tools and frameworks. Our expertise is based on years of


guiding business process transformations. Your organisation is unique: we develop a clear understanding of existing complexities, pressures, and opportunities. We determine what is working, what is not and – crucially – why. We develop a practical and innovative business vision based on analysis, better practice, and input from key stakeholders. We selectively use methods, practices, standards and experience depending on clients' preferences and requirements of the business process transformation at hand. Examples include Six Sigma, Lean thinking and Lean manufacturing, Statistical Process Control, Process Modelling and Scenario Analysis, Value Stream Mapping, Cobit, ITIL, P3M, PRINCE2. The hardest part is getting you from here to there. We create detailed roadmaps identifying complexities, interdependencies, issues, challenges and risks. We plan staged approaches, or rapid re-organisations of process, workforce and technology. Road maps and the subsequent implementations are dependent upon your people capability and capacity. We ensure your people are engaged and involved. We listen, share, train, facilitate, coach, advise, support and help. Project Examples: a) Review of innovation capability of well-known metropolitan utility and delivery of transformed innovation capability. b) Service management transformation of Victoria shared services CenITex involving the consolidation of ICT assets, uplift of service management processes and automation and improvement of demand and supply processes.


Organisation Name BearingPoint Pty Ltd Trading Name BearingPoint Pty Ltd

Contact Mr Gideon Lupton

Address Level 17, 99 Walker Street

Suburb North Sydney

State NSW Postcode 2060


Website www.bearingpoint.com.au


ABN 38137030801

Company Background BearingPoint is an Australian provider of management and technology consulting services, with offices in Sydney and Melbourne. Our professionals are recognised leaders in delivering large scale business transformation, strategic planning, enterprise resource planning system, case management, information management, business intelligence and reporting, to clients in private sectors, federal, state and local government agencies. Such projects are supported with our strong capabilities in business analysis, system integration, and project and program management. With more than 100 people, BearingPoint’s experienced team of management and technology consultants has built a reputation for knowing what it takes to help businesses achieve their goals. Our practical and direct approach to problem solving is always driven by the needs and timetables of our clients. Our strength is our people - experienced, committed and ingenious - who understand the particular needs of our clients. From strategy through execution, we help clients make the right decisions and work closely with them to achieve sustainable success. Our core values are Visionary, Respect, Integrity, Accountability and Collaborative which we strive to achieve within our organisation and with our clients. These values reflect the importance we place on how we conduct ourselves in our daily interactions with our colleagues and clients.

Company Accreditation (Optional) a. BearingPoint is a certified alliance partner of SAP and Oracle. We have achieved these results due to our significant investment in our people, tools, and vendor relationships. Our access, as an Alliance partner, to people and information within the SAP development and support organisations is a significant benefit to us and our clients. b. BearingPoint is a member of IBM Partner World. BearingPoint was awarded "IBM System Integrator of the year" for Asia Pacific in 2008. c. BearingPoint has a very strong capability in ERP implementations, as well as program management, enterprise search, data management, change management, training and deployment. We have received multiple awards of excellence from SAP, some in relation to our work in NSW Government. d. BearingPoint has a strong focus on managing quality and risk from its roots as part of a management and technology consulting organisation. Our Quality and Risk Management system provides a pragmatic and collaborative approach to maintaining and improving the quality of our service to our clients, and covers the entire engagement lifecycle from when the opportunity is first identified, through to the project completion. e. BearingPoint has consultants who have experience in projects adopting PMBOK and PRINCE2 Project Management Methodology.


Business Process Transformation BearingPoint’s Business Process Transformation offering provides clients with tools that help them align and integrate their organisations and business strategies, and realise the benefits of major business and IT Programmes post implementation. Our approach to Business Transformation recognises the interdependencies between elements of strategy, process, policy, organisation, people, performance and technology. Facilitated workshops are used throughout the life of the project, which encourages collaborative working and enables high quality team-based decisions to be made without delay. We design the solution based on the “what is the best way of doing things” principle, taking into consideration the business vision and defined constraints. We start by having an Enterprise view of the business processes, which are then decomposed to a level of detail workable for technical solution design and development. Iterative development is used to evolve solutions from a high level design to the delivered product. Some recent examples include: a. AAPT – The Client embarked on a total business transformation to be more competitive in the market place. BearingPoint supported the Program providing full traceability from strategy through requirements, design, build and testing. The program was an outstanding success in implementing the new capabilities desired by the Client. b. Westpac - The Client decided it required an enhanced workflow solution that would provide a common servicing platform and integrate front and back office applications. BearingPoint provided design and development skills to assist Westpac to implement new standardised and streamlined processes.


Organisation Name Blue Zoo (Blue Zoo Holdings Pty Ltd) Trading Name Blue Zoo

Contact Mr Anthony Friday

Address Level 1, 414 Murray Street

Suburb PERTH

State WA Postcode 6000


Website www.bluezoo.com.au


ABN 87119062850

Company Background Blue Zoo is a boutique Australian advisory practice with a substantial international footprint; delivering business in India, Singapore, Indonesia and the UK. The company specialises in governance, strategy and risk; and is widely regarded as one of Australia’s premier advisory firms. Blue Zoo has an unparalleled depth of advisory experience, and operates across the three broad practice areas of corporate advisory, professional conduct and technology advisory services. Blue Zoo’s point of difference is the approach that we take to the delivery of these services. Whilst we use the same international frameworks and standards as our competitors; Blue Zoo is much more focused on tailoring them for local conditions. This means that we only use seasoned and experienced professionals within our business, and our recommendations are practical, implementable and measurable. These claims are based on a wealth of experience, innovation, pragmatic recommendations, and Blue Zoo’s ability to discover and understand business drivers before envisioning how an organisation can best support them. Many of Australia’s most successful companies rely on Blue Zoo to deliver their products and services more effectively, to enhance shareholder value, and to build more resilient and more sustainable organisations.

Company Accreditation (Optional) The Blue Zoo quality management system is ISO9001-based, and consists of documented, planned and industry developed systems; including internal planning and review processes; and external / third party peer reviews. Control features in the Blue Zoo quality assurance program include thorough planning and project management training; standard methodologies; standard report formats; and thorough multi layered process reviews. All engagements are subject to file and report review involving an internal quality assurance officer. This system ensures consistency of standards in meeting the expectations of clients, the profession and the general public. Blue Zoo Advisors are members of numerous professional bodies and holders of internationally-recognized qualifications. The entrance requirements of these professional bodies and for attainment of these qualifications are high, and continuing annual professional development is a mandatory requirement. Blue Zoo Advisors are selected through their depth of experience in a specific practice area. All have an impressive list of formal qualifications and certifications and, equally importantly, have a wealth of pragmatic experience in fulfilling these functions. Advisors in the corporate advisory practice area are all serving company directors, Fellows of the Australian Institute of Company Directors, and Fellows of the Corporate Directors Association. All have international exposure and have


Business Process Transformation Blue Zoo’s approach to business process transformation is as much about people as process. With a unique capacity to understand both ‘why’ as well as ‘how’, we are adept at leading and managing transformation programs.

Our business process transformation services encompass profit, cost and resiliency activities; and include a variety of sophisticated modelling approaches. In every instance, the common theme is pragmatism and measurable value.

The Western Australian State Government determined in 2009 that the Department of Industry and Resources would cease to exist, replaced instead by two new Agencies (the Department of State Development and the Department of Mines and Petroleum). Both Agencies would contribute significantly to the economic wealth of the State. Blue Zoo was contracted to manage the process including coordinating people, process and technology. The result was an on-time and on-budget project completed with a minimum of fuss and a special commendation from the responsible Director.

Verve Energy is WA’s leading energy producer. The company was spun off from the State-owned electricity provider and now owns and operates power stations in the from Kalbarri in the north, east to Kalgoorlie, and south to Albany with a capacity to produce 2967MW of electricity. Blue Zoo analysed the business from end-to-end via a comprehensive suite of business impact analyses; ensuring that appropriate levels of resiliency were available throughout the business. The purpose of the activity was to inform a process to set the organisation’s risk appetite, and to enable business continuity planning.


Organisation Name Booz & Company Trading Name Booz & Company (Aust) Pty Ltd

Contact Ms Jaidene Osborne

Address Level 7, 7 Macquarie Place

Suburb Sydney



Website www.booz.com/anzsea


ABN 11130171658

Company Background Booz & Company is a leading global management consulting firm, helping the world’s top businesses, governments, and organizations. Our founder, Edwin Booz, defined the profession when he established the first management consulting firm in 1914. Today, with more than 3,300 people in 57 offices around the world, we bring foresight and knowledge, deep functional expertise, and a practical approach to building capabilities and delivering real impact. We work closely with our clients to create and deliver essential advantage. In Australia, New Zealand and South East Asia (ANZSEA), Booz & Company has been advising clients since 1987. We’ve worked on significant, large scale and high impact assignments for the region’s major corporations and government organisations. We combine extensive global experience with local knowledge and understanding, ensuring our clients receive optimum solutions. For our management magazine strategy+business, visit www.strategy-business.com. Visit www.booz.com to learn more about Booz & Company.

Company Accreditation (Optional) Business Process Transformation Booz & Company’s Transformation Life Cycle (TLC) framework provides the overarching methodology for our transformation engagements world-wide. TLC is a thorough yet flexible approach bringing together the dimensions of people, technology, process and physical infrastructure required to deliver the strategy, as well as providing best practices to support each dimension.

At the business process level, Booz & Company help public sector organisations apply strategies to streamline operations by managing complexity, improving performance and productivity, and enhancing customer experience. Booz & Company brings experience and expertise in the application of LEAN and Six Sigma with other business process improvement and business process management tools to help reduce variation and waste in service delivery by focusing on value add activities and reducing variable costs.

Two recent client examples:

1) Improvement of benefit claims process for a leading European government pension agency. Booz & Company was the strategic advisor and our work included the application of LEAN, BPM and business process improvement to help streamline the benefit claims process and improve access and


satisfaction of customers. This work achieved additional efficiency outcomes that led to the elimination of non-value adding activity, channel management and improved contact centre management.

2) Analysis of processes and accuracy for a federal government agency resulted in a net benefit to the client of 12.5% yearly quality improvement in its call centres.


Organisation Name BSR Solutions (Business Strategy Review Pty Ltd)

Trading Name BSR Solutions

Contact Mr Greg Reid

Address Suite 902, 370 Pitt Street

Suburb Sydney



Website www.bsrsolutions.com


ABN 21100950516

Company Background BSR Solutions is a business and technology consulting organisation focused on the delivery of high quality, independent consulting services to public and private sector clients. Our key people have been providing business and ICT strategy services, program management, business improvement services and program/project evaluation services to NSW, Victoria and Commonwealth Government agencies for over 25 years. BSR Solutions has focused largely upon the provision of professional independent consulting services to the Government sector. Of our three directors and principal consultants, two have had long public sector careers holding senior executive positions in the IT and Communications arenas. BSR Solutions is accredited to a range of government panel contracts, including NSW Government ITS 2020, NSW Premiers & Treasury Performance Review Panel, the Victorian Government eServices Panel, Queensland GITC, and is an endorsed supplier in relation to a number of Federal Government Agency Panels. Our understanding of Government policy and strategic management frameworks are second to none enabling our people to offer significant domain experience and knowledge to all potential government clients

Company Accreditation (Optional) The ISO9001:2008 Quality System maintained by BSR Solutions and externally certified by BSi, centres on 3 business processes (1) Sales and Marketing, (2) Tender Response Preparation, and (3) Client Project Engagement and Delivery. Our Project Engagement and Delivery process requires continual monitoring and management by the assigned Director and has stage checkpoints for reviews with the BSR project team and/or with client representatives. Our use of the PRINCE2 methodology provides the basis of developing a project charter and plan which ensures the appropriate management controls and review of stage deliverables. In 25 years BSR has not had a client assignment which did not deliver the agreed quality outcomes, was over time or over budget. All of our past and current clients can attest to this.

Business Process Transformation The BSR Solutions business analysis offering incorporates the development of ICT information management priorities, business requirements analysis, tender preparation, business process reviews and improvement and the development of appropriate governance and risk management frameworks. Projects include a review of internal client business systems at the NSW Trustee & Guardian with the objective of determining their ‘fitness for purpose’ to support the combined business needs of the restructured NSWT&G. The review recommended that the NSWT&G integrate existing client support applications and enhance new integrated application, where


necessary, to meet current and future business needs. In particular, the recommendations require the development or purchase of software to provide a single client view for clients of the three current business systems as a matter of priority. A second project was the review of the Land Management Database framework (LMDB) at DECCW which provides a standardised approach to the mapping and recording of on-ground activities for reporting on project outputs. The LMDB enables a user to spatial capture and describe in detail (localised LMDB software) funded on-ground activities, then compile state wide data onto the central database for reporting. We were employed to analyse the supportability and quality of systems documentation and to develop a program of work to document the applications architecture, improve or provide the missing or sub-standard documentation and develop an upgrade plan for the underlying infrastructure and system products.


Organisation Name Business Analysts Pty Ltd Trading Name Business Analysts Pty Ltd

Contact Mr Peter Ebborn

Address Level 18 / 333 Ann Street

Suburb Brisbane

State QLD Postcode 4000


Website www.busanalysts.com.au


ABN 45110689702

Company Background Business Analysts P/L is an Australian owned and operated company established in September 2004 with the head office based in Brisbane, Queensland, Australia. Our vision is to become the premier supplier for a complete range of Business Analysis services. Business Analysts P/L provides three (3) core services: Business Analysis Professional Services; Business Analysis Training; and Business Analysis Recruitment. Through our professional services we can provide consultancy in developing a Business Analyst “centre of excellence” which can provide a mechanism for business analysts to gain industry accreditation, the International Institute of Business Analysis (IIBA®) Certified Business Analysis Professional (CBAP®) and the Australian Institute of Business Analysis (ABAA) Qualified Business Analysis Professional (QBAP). Our other consulting services include: Requirements Elicitation / Analysis; Requirements Planning / Management / Traceability; Business Process Modelling / Re-engineering; Business Case Development; Tender Preparation / Evaluation. Business Analysts P/L has consultants with formal teaching & training qualifications. These consultants deliver Business Analysts Training and Business Analysis Coaching / Mentoring. Our consultants are also supported through our own courseware that is based on the Business Analysis Body of Knowledge (BABOK®) v2.0. The Recruitment services unit within Business Analysts P/L has the capability to recruit both permanent & contract staff.

Company Accreditation (Optional) GITC V5, International Institute of Business Analysis (IIBA®) Endorsed Education Provider (EEP)

Business Process Transformation Business Analysts Pty Ltd has assisted a number of government agencies to embed their business processes as strategic assets. Our approach is to work with the senior stakeholders to identify the key products and services that the organisation delivers and then document the business processes that support these products and services. We have developed our own business process document templates that use Business Process Modelling Notation (BPMN) the emerging industry standard (as mentioned in the BABOK®). This approach is also supported by our “Business Process Modelling using BPMN” training course which is based on our practical experiences and is also aligned with the (BABOK®). Business Analysts Pty Ltd is also an Endorsed Education Provider (EEP®) of the International Institute of Business Analysis (IIBA®) the international body that is responsible for the BABOK®. Two recent experiences in this service category include: Firstly, at the Australian Taxation Office (ATO) where we conducted an in-house training course focusing on stakeholder engagement and business processes. The outcomes of this course were used as input to


developing a formal process for managing business processes and associated business requirements and provide the foundation for ongoing business process training and development. Secondly, Business Analysts Pty Ltd conducted as series of national workshops with the National E-Health Transition Authority (NEHTA) Electronic Medications Management (eMM) program that resulted in a hierarchy of BPMN business process transformation models and associated business requirements.


Organisation Name Chairmont Pty Ltd Trading Name Chairmont

Contact Mr Michael McAlary

Address Level 7, 88 Pitt Street

Suburb Sydney



Website www.chairmont.com.au


ABN 66067519680

Company Background Chairmont was established in 1995 by Michael McAlary, a former Price Waterhouse director of 10 years. Our highly experienced consultants have conducted an array of assignments across a number of industries. Our consultants have strong technical, organisational and people skills drawn from very diverse backgrounds. Chairmont is one of the few management consultancies which hold an Australian Financial Services License (AFSL) which allows us to integrate our consulting and investment advisory services. Chairmont provides a wide range of management consulting services with specialisation in strategy, risk management, business process improvement, compliance, and IT development and implementation. At Chairmont, we work closely with our clients to improve their revenue, reduce their costs and manage their risks. As advisers and implementers we will not only provide independent, reliable, and practical advice, but also manage the implementation in a planned and controlled manner. We can provide full end to end solutions, or undertake specific project segments, or if the need arises provide specialist skills from Programme Managers, Project Managers, Change Managers, Project Coordinators to Business Analysts. Chairmont is a member of several private and governmental organisations’ panels and has, through long-term relationship with some of its clients, achieved the status of “trusted adviser”.

Company Accreditation (Optional) The key accreditations are: - Australian Financial Services Licence - Microsoft Partner. Committees and industry involvement: - Australian Securities Exchange (ASX) Risk Panel - Australian Bankers’ Association (ABA) Credit Code Taskforce - Australian Payments and Clearing Association (APCA) Electronic Presentment and Dishonour Committee - Investment and Financial Services Association (IFSA) – SuperEC - Lenders’ Mortgage Insurance Industry (LIXI) standards. Chairmont in 15 years of consulting has worked with all the major project management methodologies e.g. Six Sigma, Prince and Agile, and the different information Technology (IT) development methodologies, e.g. Joint Application Development (JAD), Rapid Application Development (RAD) and the traditional approach.


Business Process Transformation Chairmont has extensive experience in improving business processes through re-engineering and transformation. Chairmont has expertise in:

- Reviewing and mapping “As Is” processes using tools

- Analysing existing processes’ issues and weaknesses

- Designing “To Be” processes, then developing and undertaking the implementation

- Designing and documenting business requirements for IT changes that support the re-engineered processes

- Implementing change management practices to ensure the acceptance of the new processes

Examples include:

1.Top 10 ASX Listed Company - Chairmont worked on the bank’s core system replacement project. Chairmont’s consultant was responsible for the:

- Review of processes and identifying improvement opportunities

- Prioritisation of the improvements opportunities

- Development of the business requirements for each of the phased deliveries for 2009

- Preparation of the detailed processes to support the requirements.

2.Top 10 ASX Listed - Chairmont was appointed to re-design and re-engineer a loan process in order to improve the turnaround time for processing additional funds for an existing customer and reducing the amount of paper used. This included ensuring that all changes had been designed, developed and properly implemented from a change perspective, e.g. communicated to staff and customers. The function required Chairmont to review the changes for their possible impacts on customer service, processing and IT.


Organisation Name Codarra Advanced Systems Trading Name Codarra Advanced Systems Pty Ltd

Contact Mr Warren Williams

Address 251 Crawford Street

Suburb Queanbeyan



Website http://www.codarra.com.au


ABN 81008651723

Company Background Codarra Advanced System’s primary business imperative is the provision of consulting services in ICT, security, project management and various disciplines of engineering. The development of business solutions is offered to provide niche solutions to clients but only where this can be undertaken without creating conflicts of interest. Codarra’s training business provides a vehicle to ensure the highest standards of professional services within Codarra and also to utilise our expertise to train our clients to accredited standards in project management and related disciplines such as requirements engineering. Codarra is a wholly Australian owned company, having been in business for over 21 years. Codarra is an independent entity and has no parent company dictating its objectives.

Company Accreditation (Optional) Codarra is an ISO9001:2008 certified company, certificate QEC27662. Codarra is a Registered Training Organisation, certificate 2006\12520.

Business Process Transformation While Codarra’s strong focus is on systems engineering, through its involvement with multiple large Defence projects, it has been able to use its systems engineering background as a disciplined methodology for the review of complex systems, such as an organization and its business processes. The systems engineering methodology that Codarra uses ensures a systematic, top-down approach, providing assurance that the original capability requirements of the business will be met by the final delivered system through a combination of integrated processes, people and equipment. Codarra’s consultants are experienced across the complete capability life-cycle, from concept development through to system production. We offer particular skills in requirements elicitation, writing operational concepts, functional and system modeling (incorporating business process modeling), and specification writing. While managing the delivery of the ICT component of the new Defence Headquarters project at Bungendore, a core function was to work with Defence to identify its current ways of conducting its headquarters operations and recommend changes to business activities so as to take advantage of the transformation occurring to its technology base. Related to this was the setting up of the Headquarters backup site and identifying the processes associated with the new headquarters configuration. With a major state government agency delivering emergency services Codarra provided consultancy support to establish a corporate programme office, implement a programme management methodology based on MSP and to provide resources to assist, mentor and implement the programme office. This was a significant Business Process Transformation activity for the agency.


Organisation Name Cogent Business Solutions Pty Ltd Trading Name

Contact Ms Mandy Nearhos

Address PO Box 83

Suburb Mawson



Website www.cogent.com.au


ABN 44076633200

Company Background Cogent Business Solutions Pty Ltd (Cogent) was formed in 1996 in Canberra and now has an annual turnover over $5 million per annum. We are a business management consultancy company with offices in Canberra and Melbourne, with around 35 employees, calling upon a network of 450 consultants around Australia. Cogent has conducted more than $20 million of directly contracted consultancy work for various Commonwealth Departments over its life. It employs from 45 to 60 personnel on any given day, depending upon work requirements and has conducted numerous projects for large Commonwealth and government organisations with significant ITC elements. The range of strategic and implementation advice and support provided by Cogent covers the full spectrum of management and support disciplines necessary to deliver holistic business solutions. This includes IT Architecture, Business requirements analysis and specification, Integrated contract management, Performance monitoring and management, Risk management, Business process support, Review and re-engineering, Change management, Business case assessment, Acquisition strategy development, Tendering and contract advice and implementation support.

Company Accreditation (Optional) Cogent’s Quality Management System has been certified to ISO 9001:2008. We employ ISO 9001 and other relevant industry standards requirements within its contracts and projects. We set quality goals for all our projects and undertake regular performance management activities that include quality as a key criterion. Cogent employs a quality system to adapt to changing circumstances during a project. At the foundation of this is a system of “peer review” that is imposed on every significant deliverable throughout any consultancy. No significant document is delivered to our clients without being independently reviewed by another qualified and experienced consultant. In terms of our management structure for projects, we have quality intrinsically linked into the project delivery plan through the Project Quality Framework.

Business Process Transformation Cogent can provide a number of highly experienced business and systems analysts whose skills range through systems architecture, including business, technical and information architectures, through to business requirements analysis and definition, including facilitation to elicit requirements, stakeholder identification, prioritisation of requirements, project definition studies,


feasibility studies and investigation of technology options. Specific techniques and methodologies employed include Yourdon system analysis, object-oriented modelling and UML.

Our consultants have qualifications in computer science, information and software engineering and project management, coupled with extensive experience across the Defence, Immigration, Finance, Statistics and Social Security sectors in government, and in the private sector. Our consultants use their experience and understanding of these tools to deliver practical application of methods, processes and tools tailored to each particular project.

At the Australian Crime Commission, Cogent provided change management services to support a range of projects such as document management and ERP. Our consultants managed the transformation of business processes to the electronic document management system, including process design, change management, stakeholder relationships, communications and training.

Cogent was also involved in a transformation program at the Department of Defence, to improve the processes for sustainment of various IT systems in the Information Systems Division. Our consultants facilitated workshops with affected teams to document current and to-be operating models, identifying the changes in skills, management and process support needed to move to new operating models. The results were documented in concepts of operations that set out a blueprint for the transformation.


Organisation Name Connexxion Business Solutions (Connexxion Pty Ltd)

Trading Name Connexxion Business Solutions

Contact M Maxine Ewens

Address GPO Box 1143

Suburb Canberra



Website www.connexxion.com.au


ABN 80105196423

Company Background Connexxion provides end-to-end corporate solutions from its head office in Canberra and satellite offices in Melbourne and Brisbane. The company was established in the 1980s and has been working closely with our clients to develop core business systems. We are known for high quality service provision built on integrity and objectivity, and for providing an independent opinion in complex situations. The rebranding to Connexxion Pty Ltd in July 2009 has strengthened our position in the marketplace by consolidating our business focus and strengthening our partnering philosophy that underpins the company’s client relationship model. Our service offerings and development philosophies were re-aligned to better meet the changing business needs of our clients. Connexxion’s objective is to provide our Government clients with efficient, relevant, and cost-effective solutions that meet today’s ever-growing legislative reporting requirements. This has seen us expand into a national service provider connected to a network of international partners such as Microsoft, Oracle, Compuware and Agresso. Your solution is delivered by a team of over 70 experienced consultants who you will find approachable and focussed. Our clients tell us that our consultants are easy to work with and have a genuine partnership mind-set. They see the benefits of our approach and have achieved effective outcomes by partnering with us. We encourage our clients to embed their resources into our project teams so they can learn to support their own products as part of operational handover in a live business environment as one of our underpinning business philosophies is knowledge transfer

Company Accreditation (Optional) TThe company and our consultants hold a range of independent certifications that demonstrate our commitment to compliance with relevant industry best practices. Our primary certifications include: • Services that comply with the requirements and principles of AS 12207 (Information Technology—Software Life Cycle Processes). • Consultants experienced in planning, developing and implementing the Information Technology Infrastructure Library (ITIL) service management standards, including Service Delivery and Service Support. • Support services that comply with the requirements and principles of AS8018 (Australian Standard for ICT Service Management) and AS17799 (Information Technology Code of Practice for Information Security). • Risk management best practice (in accordance with AS/NZS:ISO 31000.2009.


• The application of quality principles, as defined under AS/NZS 9001:2000, PRINCE2, MSP and ITIL methodologies. • Microsoft Gold Certified Partner, providing the full range of Microsoft technical and product related services. • Certified Project Management practitioners in the application of PRINCE2 ®, Managing Successful Programmes ®, PMBOK and/or Project Management Methodology Version 2 (PMMv2). • Roadmap to gain the following accreditations: CMMI Maturity Level 3; Registered Training Organisation (RTO) status; ISO9001; and EPA environment management plan licence. • Member of the Defence Industry Security Protocol (DISP). • Member of the Australian Institute of Project Management. • Member of the Australian Information Industry Association. • Member of over 20 Australian Government Panels.

Business Process Transformation Connexxion works with client organisations to improve efficiency and productivity. Our consultants are skilled in the development and documentation of business process models. The methodology for business process reengineering (BPR) is based on analysing the current situation to reveal opportunities for improvement by redesigning processes to achieve efficiency gains and remove duplicated efforts.

Project 1: Defence Materiel Organistion (DMO).

Project: Military Geographic Information Systems Program Office (MGISPO).

Approach: Our consultants conducted a business process workshops to document existing methods. This was referenced by a comprehensive review of Defence, DMO and MGISPO business policies and procedures. New processes were developed to leverage industry best practice and achieve compliance with current regulations.

Outomes: The outcome was increased project compliance and a DMO Scorecard result of “Excellent” with the comment that we provided very high quality staff.

Project 2: Defence Publishing Service (DPS)

Project: Publishing Information Management System

Approach: Our requirements gathering workshop analysed the workflow that the DPS used to facilitate their business processes. They were using a combination of emails, spreadsheets and paper-based management processes. Connexxion designed an application capable of capturing requests, attaching client print files, allocating tasks, automating the approval processes and generating reports.

Outcomes: The DPS were able to reduce the time taken to process a print request from 4 days to 4 hours. This is augmented by accessing reports that provide information on both site and national trends that enables DPS management to anticipate and plan for peak times, identify key customers and effectively allocate resources.


Organisation Name Consulting Insights Pty Ltd Trading Name Consulting Insights

Contact Dr Phil Malcolm

Address PO Box 3218

Suburb Manuka



Website www.cinsights.com.au


ABN 32091631159

Company Background Consulting Insights can help you add significant, measurable, and sustainable value to your organisation. We can help you improve organisational performance, and learn for the future through ongoing alignment of people with business, and performance management systems. We can help you maximising the value added by your information resources by delivery of small amounts of highly relevant, consistent, reliable information, and by focussed, rigorous, cost-effective data quality management & information delivery. We can help you maximise the value delivered by your IT resources by building top management ownership and understanding of IT strategy, by ongoing alignment of IT with business, and by sharing and building on the experience of others. We can work with you to build on the best from your existing organisation, developing a culture of sustainable improvement. We have worked in over 50 successful projects for over 30 agencies, and have facilitated over 250 workshops.

Company Accreditation (Optional) Business Process Transformation In 1995, Dr Phil Malcolm helped develop the Business Process Reengineering training course and consulting material that Jeff Kennett, the then Victorian Premier, had commissioned so as to drive major improvements in the Victorian Government. This was very successful material, delivered to over 2,000 recipients nationally across the public and private sectors, and has helped build ongoing organisational success in a number of organisations which are recognised as such to this day. In addition, we have undertaken numerous consultancies in Business Process Reengineering, each requiring sensitive management of stakeholders who were often in personally threatening situations. For Health Services Australia Ltd, we provided education in business process redesign, and led staff in redesigning an administrative process. We provided education in change management before the process was redesigned, so that staff could then place in context their feelings of personal threat when the redesign was finalised. For the Department of Defence, we facilitated workshops to redesign the business processes for recruiting civilian personnel for the Department across Australia. The result was staff taking the initiative in implementing greatly improved business processes. We are well-used to interfacing between business and ICT people, providing each group with readily understandable input from the other, this while ensuring that strategic outcomes are achieved. We have successfully facilitated over 250 workshops, and are used to documenting processes in the Client’s choice of Modelling Tool using the Client’s Standards.


Organisation Name Cordelta Pty Ltd Trading Name Cordelta

Contact Ms Rebecca Edwards

Address Level 1, 44-52 Townshend St

Suburb PHILLIP



Website cordelta.com


ABN 69107788401

Company Background Cordelta is an ACT-based professional services company that helps to improve business outcomes through management and technology services, solutions and capability enhancement. The company was established in 2004 to provide an environment in which people could use their initiative, experience and passion to deliver outstanding results on business and IT projects. Since then the company has worked hard to improve the breadth and depth of its services through selective recruitment, internal development and the successful delivery of client engagements. Cordelta currently has over 150 permanent and contract employees within the ACT and revenue of approximately $20m per annum. The company has successfully completed over 500 engagements and is an active member of various management and ICT panels with Commonwealth Government agencies, including the Department of Defence and the Department of Finance and Deregulation. Our strengths include, experienced staff at competitive rates; detailed knowledge of public sector requirements and reforms; tools and techniques that comply with industry standards and client requirements; commitment to integration with client teams and transfer of knowledge to client staff; a pragmatic and collaborative working style; and an excellent reputation for the successful delivery of projects.

Company Accreditation (Optional) Cordelta has an established quality management system which aligns to ISO9001:2000 within the following categories, document and record management; management responsibility; resource management; and measurement, analysis, and improvement. The components of Cordelta’s quality management system are documented on the company’s intranet site, as well as in management, employee and contractor agreements. The Cordelta management team has defined a set of core values which are frequently promoted and modelled and is responsible for quality assurance on engagements. Employees are mentored in the Cordelta quality management system and every engagement is subject to management review of inputs and outputs. Cordelta has infrastructure in place to support its quality management system, including, time-recording system; document and record management system; integrated engagement and financial management system and employee enablement – email, SOE. In order to measure, analyse and continually improve Cordelta’s quality management system, Cordelta reviews management systems and procedures monthly to identify and resolve issues. Periodic and post implementation reviews of each engagement are also undertaken to identify strengths, weaknesses, opportunities and threats. This includes a face to face meeting with the client to determine their level of satisfaction and identify opportunities for improvement.


Business Process Transformation Cordelta is able to provide comprehensive support for process improvement and transformation initiatives. Our approach is based on a clear understanding of the current environment, which is developed using sophisticated modelling tools that capture the dependencies between people, process and technology. We then consider the business vision, opportunities and constraints to design a future state based on a rational analysis of current functions, alignment with better practice and input from project stakeholders. The steps that must be taken to achieve the future state are set out in a roadmap that identifies the timing and scope of the process changes and the potential impact on roles, responsibilities and systems. Cordelta was engaged by the Defence Materiel Organisation to redesign and simplify the business process model for Defence capital equipment projects. Cordelta undertook a detailed analysis of work products, roles and responsibilities and developed a relatively simple model that gave project managers clear visibility of project requirements at each stage of the acquisition process. The model was supported by process reference pages that identified the links between each step in the process model and approved policy, templates and guidance. Cordelta also helped to prepare an Enterprise Process Model for ComSuper that identified a more effective and efficient relationship between corporate objectives, business processes and information systems. The model was developed using an automated modelling tool and supported by an analysis of business requirements, an assessment of business and IT risks and a business case to obtain funding for the proposed changes.


Organisation Name CSG Services PTY LTD Trading Name NA

Contact Mr Michael Horsfall

Address Level 1 , 13 Cavenagh Street

Suburb Darwin

State Northern Territory

Postcode 0800


Website www.csg.com.au


ABN 27096278198

Company Background CSG Limited is one of Australia’s leading IT services companies providing end to end integrated technology solutions in all major Australian markets including the Australian Capital Territory, Northern Territory, New South Wales, Queensland, Victoria, South Australia and Western Australia. - We are dedicated to the Canberra market and customers like DEEWR and have made a significant investment through buying the Commander Managed Service business to gain direct intellectual property, knowledge and experience of current clients based in Canberra. - CSG was started in 1988 in Darwin, where our Head Office is still based. We currently employ over 280 staff in the NT, 80 in the ACT, and 800+ throughout Australia. - Some of CSG’s existing customers include the Northern Territory Department of Education and Training, Northern Territory Government and Agencies, Charles Darwin University, CSIRO, South Australian Government, Lorreto Manderville Hall, and Victorian Department of Education and Early Childhood Development (DEECD). CSG has significant experience in participating in government ICT panel arrangements, including: - Department of Finance and Deregulation (DoFD) - South Australian Government (SAG) - Department of Foreign Affairs and Trade (DFAT) - Department of Defence - Department of Transport and Regional Services (now DITRDLG) For Further information see: www.csg.com.au

Company Accreditation (Optional) CSG aims to provide consistent and dependable services to our clients by enhancing our staff capabilities through training in industry best standards as well as enhancing our own adherence to these standards through accreditations. Our investment in training is outlined through our current levels of certification. CSG holds the following accreditations: ISO9001/ 2000 ITIL Version 3 PRINCE 2 TOGAF Further Details of Accreditation can be provided upon request.

Business Process Transformation CSG has experience and extensive expertise in strategic and business consulting including business transformation and process modeling. We add value to our clients through developing, documenting and improving business process models. CSG is experienced at developing new process models that enhance business efficiency and effectiveness across all levels. We workshop high level business requirements at all required areas on the organization to identify common needs. We then undertake analysis of existing business processes to identify improvements and then back up with detailed process flows.


CSG undertook a business transformation project for Gold Corporation who engaged CSG to enhance efficiency. A thorough review of Gold Corporations value chain revealed a lack of integration between sales forecasting, procurement, manufacturing and marketing. Our new process modeling improved organization efficiency, identified duplication of business functions, led to a single view of financial information and finished goods inventory and gave the company a greater visibility of intercompany transactions.

CSG embarked on an SOA transformation for Fortron, which involved transforming not only its IT systems but also its business processes. The existing business processes were centred around manual paper-based processes, supported by three legacy systems that were not workflow enabled and were poorly aligned with the business. This prevented Fortron from evolving and optimising its business processes to best meet the needs of each business unit.

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Organisation Name Customer Management Technologies Pty Ltd

Trading Name Lighthouse HQ

Contact Mr John Cooke

Address PO Box 2311

Suburb Fortitude Valley



Website www.lighthousehq.com.au


ABN 93084752983

Company Background Lighthouse is a unique, specialist provider of licensing and compliance advice to government regulators. Lighthouse offers a range of professional regulatory advisory services including Business Process Improvement that provide benefits to our clients. We have the skills and the expertise to assist you to achieve your business transformation goals. Our regulatory advisors have provided informed advice to all levels of government agencies and across a number of regulatory sectors including health, occupational licensing, transport safety, prostitution, environmental protection, development assessment, building and plumbing approvals, racing, gaming, liquor licensing and fisheries management. This experience allows us to draw on lessons learnt across a broad and diverse range of licensing and compliance business processes, problems and opportunities that your staff and our competitors may not have experienced. The specialist advisors involved in these projects are also the people who will be available to provide advice to you: we are not in the business of winning consultancy business with the resumes of our A-team, then providing you with inexperienced or graduate staff. As a result we can offer fixed-price, guaranteed outcomes without the ramp-up time required by generalist business consultancy organisations without our knowledge and experience.

Company Accreditation (Optional) Lighthouse is a quality accredited company with all services delivered according to its ISO 9001:2008 accredited quality management methodology. Lighthouse’s Fusion Quality Management System includes methodologies, policies and procedures for a range of activities relevant to our services and projects including delivery of advisory services such as business process improvement. Lighthouse has also been a GITC-accredited supplier to Queensland government for over ten years and more recently a supplier on the Victorian Government eServices Panel. Our consultants also have a range of accreditations including Lean Six Sigma certification and membership of the Australian Institute of Management.

Business Process Transformation Lighthouse has a proven track record of providing specialist advice to regulatory agencies at all levels of government and across a number of regulatory sectors. The best illustration of our track record is an end to end business process improvement project undertaken for the WA Department of Racing, Gaming and Liquor. Based on Lighthouse’s previous licensing and compliance business processes experience; and the Lighthouse advisor’s knowledge of Lean principles and techniques, the Department selected Lighthouse to assist them to streamline the Department's business


processes. Using the existing processes the Department accepted incomplete and inaccurate applications resulting in numerous phone calls, information requests and meetings with the client to just reach the point of a well-made application. The engagement identified business process improvements (in over 90 services) that reduced service waste, increased efficiency, improved effectiveness and improved customer value. The reduction in effort as a result of the changes allow RGL staff to be deployed to a number of proactive Departmental initiatives such as public education programmes. A similar project for WA WorkSafe incuded two licensing business processes (Assessor Registration and High Risk Work Licences) and associated corporate processes (fee payments, file processing and performance management. The new processes implemented standardised procedures to achieve consistent outcomes and reduce re-work originating from the final decision stage. Lighthouse also helped WorkSafe implement the recommendations and allow non-technical WorkSafe staff to transition from their current processes to the more effective and efficient new processes.


Organisation Name Dimension Data Australia Pty Limited Trading Name Dimension Data Australia Pty Limited

Contact Mrs Emily Slawson

Address Unit 7, 18 - 20 Brindabella Circuit, Brindabella Business Park

Suburb Canberra



Website www.dimensiondata.com


ABN 65003371239

Company Background Dimension Data was founded in Sydney in 1987. Dimension Data Australia has a strong national presence, with offices in Adelaide, Brisbane, Canberra, Melbourne, Perth and our head office in Sydney. Dimension Data is a wholly-owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT), a Japanese-based service provider with over $100 billion in annual revenues and nearly 200,000 employees (listed on the Japanese stock exchange). Dimension Data is positioned at the forefront of networking and communications in 47 countries around the world. Dimension Data, a specialist IT services and solutions provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, converged communications, security, data centre solutions, Microsoft and contact centre technologies, and its unique skills in consulting, integration and managed services to create customised client solutions. Drawing on our experience in consulting, professional services, project management and managed services, we deliver a full lifecycle of services.

Company Accreditation (Optional) Dimension Data’s comprehensive quality management system has been successfully certified to the internationally recognised ISO 9001:2008 standard in our Sydney office and in our Perth office by BSI Management Systems, a JAS-ANZ accredited certification body.

Business Process Transformation DDSC delivers business transformation process optimisation service covering process assessment, design and implementation. It is a step-by-step approach to raise process efficiency and effectiveness. It leverages the commonly used frameworks such as ITIL, CobIT, Six Sigma and Gartner / META Group. The Process Optimisation Services start with a Process Maturity Assessment to examine best practices embedded in each process, assess process integration potential, study roles and responsibilities clarity, evaluate process metrics and identify automation possibilities. It presents the process maturity on a scale from 1 to 5 consistent with the Capability Maturity Model (CMM) widely used in the business application development and maintenance environment. It also compares existing maturity to average industry benchmarks based on 370 cases. DDSC uses rapid process design approach to customise breakthrough processes within six weeks. The implementation service defines the tools and their configurations to enable the desired processes. DDSC designed in September 2011 Townsville City Council Incident Management and Service Request Fulfilment. The design focus was on improving efficiencies by addressing process input handling, optimising workload distribution, increasing processing speed and reducing inter-


process manual intervention. Staff communication strategy was prepared to raise staff awareness of the business transformation activities, address their concerns and increase adoption. DDSC designed Oz Minerals Processes to transform the service delivery functions in a hybrid environment of in-house and multi-outsourced services. This covered problem, service level and capacity management. This engagement was completed in October 2011.


Organisation Name DMV Consulting (Exeter (AUST) Pty Ltd ATF Exeter Family Trust)

Trading Name DMV Consulting

Contact Mr David Vincent

Address PO Box 909

Suburb Jamison



Website www.dmv.com.au


ABN 88675004297

Company Background DMV Consulting is a Canberra based consulting firm, which brings together a wealth of expertise from a broad base of experience. Our team of highly motivated and skilled consultants are committed to providing high quality, cost-effective outcomes for our clients using proven and contemporary accountancy and business advisory methods and practices. DMV Consulting believe that our professional staff and relevant qualifications and up to date experience, combined with a demonstrated commitment and ability to deliver high quality, competitively priced solutions to clients, make DMV Consulting an excellent candidate for inclusion on this Panel. We are focused on helping clients use technology to create sustainable organisational benefits and to optimise business performance. When we serve our clients on technology issues, we combine our industry knowledge and practical ‘real world’ experience in technology solutions with our traditional strengths in strategy, organisation, and operations.

Company Accreditation (Optional) The DMV Consulting is applying a quality management system that is designed to maintain and continually improve the effectiveness and efficiency of the organisations’ performance. The quality management system manual meets the requirements of ISO 9001:2008.

Business Process Transformation DMV Consulting has managed, or assisted in the implementation of business change management and process re-engineering programs for a range of services and products across the public and private sector. In delivering these programs, DMV Consulting has developed and/or implemented Communications Strategies, Change Management Strategies, Process and/or policy Documentation, Training Strategies and Implementation of Initiatives. On Defence’s Database Records Management System (DRMS Project), our team was required to work with units to map the current ‘as is’ state of record and information management, identify the future ‘to be’ state required, and develop a transition plan to allow the unit to transition between those two states. In this role our consultants developed business process design checklists to help IT staff, Records Managers, and Program Managers identify records management and recordkeeping requirements as they planned and developed new information systems. By applying these checklists to “As-Is” and “To-Be” business processes we helped to embed records management into the systems under development. In facilitating change we developed a three phased tool consisting of an ‘As-Is’ checklist, a ‘To-Be’ checklist, and a workflow process diagram. DMV Consulting was involved in ensuring ongoing Service Management delivery within Defence of an Information Technology Infrastructure Library


(ITIL) environment for at the time the Commonwealth’s currently largest outsourcing project, being the Regional ICT Market Testing Project. This involved identifying the touch points for end to end service delivery in a multiple service provider environment and coordinating multiple external service


Organisation Name Dowling Consulting (Trustee for the Dowling Group Trust )

Trading Name Dowling Consulting

Contact Mr David Dowling

Address 3/312 St Kilda Rd

Suburb Southbank



Website www.dowlingconsulting.biz


ABN 63286680686

Company Background Dowling Consulting was formed in 2002 and now has over 50 professional service consultants in Adelaide, Melbourne, Sydney and Frankfurt Germany with concrete plans to establish our Canberra office in 2009. Our expertise is mainly in IT Management Consulting, Supply Chain process improvement and transformation, IT Service Management, IT Organisational improvement and Transformation, IT and Business Strategic planning and general management consulting.

Company Accreditation (Optional) Dowling Consulting are accredited ISEB ITIL trainers and Examiners and ISO 20000 consultants and trainers. We have qualified ITIL experts, 2 x ISO 20,000 accredited trainers, 2 x COBIT accredited auditors, 1 x CMMI accredited , Prince II and PMBok accredited project managers and qualified MSP practitioners.

Business Process Transformation Dowling Consulting has extensive Business Process improvement expertise and experiences and this is a fundamental capability of our firm. We have tried and proven approaches to process improvement and we lecture and present on this topic in forums such as Supply Chain Council, ITSMF branch meetings, Universities and a variety of conferences.

Case Study 1 - Business Integration program Australia Post

Dowling Consulting project managed the establishment of the Australia Post Business Integration program which examined the entire Australia Post business with the view to establishing a business process framework that removed duplication, aggegrated like processes and activities and technologies and exploited the best practice models to underpin the businesses that Australia Post is in. This project relied on extensive use of BPMN based process modelling and supply chain reference models. Our role encompassed engaging the senior management team (direct reports to the CEO) including the CEO.

Case Study 2 Zinifex

Dowling Consulting devised a new reference model for Zinifex across the supply chain, logistics and marketing functions. Our role was to develop the future state process architecture and develop organisation transition plans to migrate from the "as-is" state to the "to-be" state. Dowling project


managed this succesful transition and has since repeated this entire exercise for their spin-off company Nyrstar in Europe.


Organisation Name DWS Advanced Business Solutions Ltd Trading Name DWS (NSW) Pty Ltd

Contact Mr John Kennedy

Address Level 1, 161 London Circuit,

Suburb Canberra City



Website www.dws.com.au


ABN 83085656088

Company Background DWS Advanced Business Solutions is a premier Australian IT Services provider. With established offices in Melbourne, Sydney, Brisbane, Adelaide and Canberra and boasting over 550 full time employees, DWS is the total software solution provider of choice to many of Australia’s largest and well know blue chip organisations. Committed to continuing as the industry pacesetter in the provision of end-to-end IT solutions, DWS has experienced significant success and growth by providing the best possible competitive advantage for its extensive and impressive client base. Providing an honest, reliable, professional and innovative service DWS prides itself on its ability to assist clients in ensuring their organisations reach their greatest potential. By hiring and retaining the best professionals possible through a unique three layer recruitment process, DWS is able to deliver services with unrivalled efficiency and effectiveness. This is just one of the reasons DWS can offer a money back guarantee and a lifetime warranty. The overriding philosophy and approach to business at DWS is one of honesty, integrity, ethical behaviour and transparency. The DWS culture ensures every interaction with clients, suppliers and employees is based on these values and this provides the strongest possible foundation for growth and excellence.

Company Accreditation (Optional) Microsoft Gold Certified Partner DWS is a Microsoft Gold Certified Partner. This was first achieved in 2002. DWS also encourages and facilitates individuals to gain their Microsoft certifications, including Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Product Specialist (MCPS), Microsoft Certified Solution Developers (MCSD), Microsoft Certified Database Administrator (MCDBA) and many more. AS/NZS ISO 9001:2000 Certified DWS’ SpinnakerOne Quality Management System is a cornerstone of our operational activities. Initially developed in 1996 and ISO 9001 accredited since 1998, SpinnakerOne has constantly evolved and continues to mature to the current day having incorporated over 1,500 improvements and major initiatives since it was first certified. SpinnakerOne was one of the first Quality Management Systems to be granted the ISO 9001:2008 certification, achieved quickly as it continues to incorporate industry best practice and the experience of our 550+ strong project consultants. CMMI/ITIL Certification SpinnakerOne incorporates practices, procedures and advocacy programs that cover all our service offerings. These encapsulate our experience and expertise in judiciously applying industry best practices and methodologies from organisations such as PMI, SEI (CMM4), OGC (ITLv3) etc.


Business Process Transformation In order to manage the organisational change, DWS will implement a strategy and approach incorporating the following steps: 1. Determining the current situation of the organisation 2. Review and understand all stakeholders 3. Identify requirements of any integration and data exchange between the system and external systems 5. The event that triggers the change, the implementation of the new system, will include a change management based communication aspect. This will take the form of: o General training o Arrangement of training to ensure that resistance to change is not due to users needing to understand more core concepts than they already do o One on one mentoring o Shadowing of transactions o A Help Desk This process will lead to a process of active management of change, in which the change itself is really understood; a rapport with those affected is built up to allow the whole group to move forward and help each other. Relevant Projects: • DWS has worked extensively for many years with the Department of Climate Change and Energy Efficiency managing and enhancing the OSCAR-NDT project. • At the Australian Communications and Media Authority (ACMA), DWS managed the end-to-end delivery, customisation, integration, data migration, implementation and PIR of a CRM for their Customer Information System project. Our work redefined then-current business processes, allowing for operational improvements and reduction in staff workload


Organisation Name e8 Consulting Pty Limited Trading Name

Contact Mr Terry Rowlings

Address Level 11, 189 Kent Street

Suburb Sydney



Website www.e8Consulting.com


ABN 25129731924

Company Background E8 Consulting delivers strategic and business consulting services in four areas: business process management to drive business efficiency, service improvement, and governance, risk management and compliance; enterprise communication and collaboration, leveraging enterprise 2.0 tools, to deliver business efficiency, enable high-performance teams and drive organisational knowledge-capture; project governance that enables organisations to achieve superior returns from projects (ICT and non-ICT); and the management of strategic programmes to realise business benefits. Our commitment to customers is to help them achieve superior operating performance and above-average returns. The consulting practice was established in 2000 as part of The Frame Group Pty Ltd, providing business process management services, and expanded in 2008 to include communication and collaboration strategy and implementation, governance of projects and management of strategic programmes. Our clients include public and private sector organisations across all industries. We are Australian owned with offices in Sydney, Melbourne, Brisbane and Canberra. Our people are thought-leaders in their field, with unique experience and skills, and we use, teach and contribute to the world’s leading standards, frameworks and toolsets. We ensure knowledge capture and transfer is embedded in all our projects. Our goal is to provide exceptional services to enable our clients to be exceptional.

Company Accreditation (Optional) Systems Audit and Control Association (ISACA), ISACA Representative at Standards Australia on the Standards Committee AS 8015, AS 8016; Corporate members Information Technology Service Management Forum (itSMF); a number of e8 Consulting consultants hold Federal and NSW Government Gateway accreditation.

Business Process Transformation We understand that organisations should excel in business processes that give them competitive advantage, and how business process impacts governance, risk and compliance. We consult across the BPM lifecycle: strategy, design, implementation and control. Our team can improve the performance of an organisation’s business processes by: identifying where processes fail; assessing core issues and how they can be addressed; aligning teams and their roles within the processes to the company strategy; using modelling tools to portray, in business language, processes and the underlying policies; documenting critical processes; and helping organisations manage risk through knowledge of their critical processes. We help ensure new applications and workflows are integrated into business, drive better service/product delivery or productivity/costs, assist mergers or demergers, map the continuity management or DR of critical business processes, capture critical


information from experienced staff in order to manage risk and turnover, and ensure business activities actually deliver customer value.

Our client engagements include:

An enterprise architecture review for the Dust Diseases Board in NSW. We produced a specification, system requirements and development roadmap to provide highly transparent processes for their business. Full documentation of the processes, roles and systems created common ground for review and redesign, and a parallel change management program addressed deficiencies.

Business Process Architecture for the Suncorp Wealth Management/Insurance & Retail/Business Banking lines of business. It included facilitating workshops and developing As-Is/To-Be Business Process Models using the ARIS Toolset. The outcome was to assist the development of effective processes and/or systems and facilitate better business understanding.


Organisation Name Fuji Xerox Australia Pty Ltd Trading Name Fuji Xerox Australia

Contact Mr Neil Doody

Address 7 Faulding Street

Suburb Symonston



Website www.fujixerox.com.au


ABN 63000341819

Company Background Celebrating its 50th year of operation in Australia, Fuji Xerox (FXA) is the industry’s leading provider of integrated document services and associated business process transformation. The company offers a range of technology solutions and business services to meet our customers’ needs for the effective management of information, from creation through to production, distribution and capture. With knowledge and capabilities to design and implement document services for a variety of business needs across offices, print rooms, commercial printers and publishers, FXA has expertise in document management, digitising data, print, office supplies, software solutions and managed services. The company, its management and staff are driven to create sustainable value for its stakeholders and this is reflected in our commitment to environmental responsibility and continuous improvement across all areas of our business. Worldwide, Fuji Xerox through its parent companies Xerox Corporation and Fujifilm Holdings employs over 200,000 people and has a significant global presence, operating in over 160 countries. In Australia, Fuji Xerox employs over 1750 staff and last year reported revenue of $717 million (FY2009). FXA currently has a number of significant commitments under contract and has a well-established relationship with the federal government sector.

Company Accreditation (Optional) FXA first obtained Quality Certification in 1992 (ISO 9002) and is certified to the ISO 9001:2000 standard. SAI Global conducts yearly audits of FXA’s sites. FXA’s commitment to quality not only extends to its management system, but also to its concern for the environment. FXA has all sites certified to the ISO 14001:2004 Environmental Standard. FXA is the only document company in Australia with Support Centre Practices (SCP) Certification, an internationally recognised standard defining best practices in technology support centres. FXA aims to provide an excellent and efficient customer support experience. FXA has implemented the Incident Management, Change Management, Problem Management and Version Control elements of the ITIL framework in its Information Services Department.

Business Process Transformation FXA has delivered BPT engagements with numerous private and public sector organisations. Our unique view centres on enterprise-wide ‘Document Strategy’, as documents are at the foundation of every business process. We map and analyse basic and complex processes across people, process and technology throughout the entire life cycle. Worldwide we have more than 14,000 skilled


consultants working across industries with Smarter Document Management technology & process innovations: over 8400 active patents & 2004 R&D investments over $760 million.

Example - Delivery of an automated accounts payable (AP) operation to Tabcorp, replacing a number of separate manual processes with a centralised shared services model. FXA leveraged its core strengths in scanning and organising documents to extract AP information from receipts while at the same time classifying into document types. FXA’s approach to digital AP ensures a workflow is created to compare invoice data against purchase order data and internal reference files before approved documents are uploaded into Tabcorp’s ERP system. As a result Tabcorp has been able to achieve greater transparency and control of its AP workflow and realised cost savings sooner than anticipated

Example - Provision of end-to-end management of document services to Citigroup, including statement reverse engineering, ongoing document composition and mail house management services. FXA’s solution utilised its globally-proven Document Advisory Office approach, which is built on a framework that defines the people, skills, processes and technology necessary to deliver Citigroup’s objectives. This solution yielded reduced costs as well as increased flexibility and communication quality for Citigroup’s customers.


Organisation Name Fujitsu Australia Limited Trading Name

Contact Mr Kym Petney

Address Level 1, 19-25 Moore St

Suburb Turner



Website www.fujitsu.com/au/


ABN 19001011427

Company Background Fujitsu Australia Limited is a full service provider of business and information technology and communications solutions. We partner with our customers to offer services from strategic consulting to application and infrastructure solutions and services. Fujitsu has earned a reputation as a supplier of choice for leading corporate and government organisations and has grown by reputation into a full service provider in this region offering true end-to-end business and IT solutions. We combine professional expertise, world-class methodologies and consulting and application services with adaptive platforms, advanced solutions and products to deliver the business results our clients are seeking - results that transform businesses and provide a return on investment. Fujitsu has: * Over 10 million customers and 160,000 professional staff in 60 countries around the world * 3,000 Australian and New Zealand staff * Long-term clients in every sector – government, healthcare, justice, finance, manufacturing, retail, telecommunications, transport, distribution and utilities * A proven track record for delivering successful projects that achieve real business benefits and return on investment * An annual investment of more than US$2 billion researching and developing cutting-edge business technologies, resulting in over 32,000 patents with more being added all the time.

Company Accreditation (Optional) Fujitsu’s Quality Management system meets the requirements of AS/NZS ISO 9001:2000. We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment. Fujitsu is registered with SAI Global Assurance Services. The registration covers the Quality Management System for design, sales, consulting, administration, installation, maintenance, service and support of information technology and telecommunications solutions, products, networks and services. These include management consulting; strategic planning; design and development, logistics, integration, configuration and commissioning of hardware and software products; management and operations of computer processing facilities; provision of help desk facilities and services. Fujitsu's consultants are well versed in methodology and industry best practices including Portfolio Management Capability Maturity, IT Infrastructure Library (ITIL) and SEI Capability Maturity Model (CMM).


Business Process Transformation Fujitsu has a world-class proven approach and expertise for developing, re-engineering and implementing business processes.

We take a holistic approach to achieving process improvement and consider work and management processes, organisational design and resources when developing or re-engineering business processes.

Our consultants have the necessary skills to work with you to facilitate, determine, analyse, document, model and present your business processes to ensure:

* How processes, work practices, procedures and policies should be changed

* The impact to staff’s jobs, roles and positions is considered

* Accountabilities are realigned with the new processes, and

* Information exists to sustain the new environment.

Fujitsu can assist your organisation bring the necessary focus to the key organisation and people aspects of change, including stakeholder management and communication strategies. Our consultants can assist you in developing specific capabilities needed to effect sustained and meaningful change, realise the benefits of a change, and improve the organisational readiness to accommodate future changes.

Our service capability includes:

* Current state assessment of all elements (e.g. processes, competencies)

* Future state definition of what the future organisation and process will look like relative to industry best practices

* Gap and impact analysis to fully understand the quantum of change between the current and future state

* Transition planning

* Implementation and monitoring to achieve the desired future state

Recent experience includes Western Australian Police Service and Defence Materiel Organisation (Defence and Industry ePortal).


Organisation Name Genix Ventures Pty Ltd Trading Name Genix Solutions

Contact Mr Steven Godinho

Address Level 10 (South), 459 Collins Street

Suburb Melbourne



Website www.genixventures.com


ABN 84117733696

Company Background Genix provides professional services and software solutions to a range of industry sectors including financial services, healthcare, utilities and government. Genix operations have focused on: • The provision of a range of professional services including the preparation of business cases, business process re-design, conduct of risk assessments and the preparation of contingency management plans, documentation and review services. • The development of a core business process automation platform and the configuration of the platform to address niche opportunities in industry sectors where partner organizations provide domain expertise and go-to-market support in joint venture arrangements. The company is a part of various state and federal Government consulting panels. Genix professional services are delivered both in conjunction with as well as independent of software sales. Genix personnel have experience in large consulting companies and capabilities include: • Portfolio, program and project management • Business analysis and process redesign • Business modelling • Preparation of business cases • Organisation reviews and change management • Risk analysis and development of risk management frameworks • Security assessments, fraud detection and anti-money laundering • IT solution design, development lifecycle management, implementation services, training and change management.

Company Accreditation (Optional) Genix is working towards CMMI accreditation. While working towards accreditation,Genix quality is achieved through a combination of PRINCE 2 oriented project management methods, RAPID software development, executive level relationship management, dedicated client teams and a total quality management approach to support. A number of Quality Assurance and Control measures are in place for the company and projects. Genix uses a company wide Quality Management System (QMS) based on the ISO 9001:2000 standard and is currently working towards accreditation. At present, all formal documentation and processes are controlled and audited under this quality system. Genix internal software development follows CMMI and XP methodology and is integrated into the QMS framework including PMO process such as deliverable reviews and application-based modelling.

Business Process Transformation Genix has extensive experience in developing, transforming and documenting business process models across financial services, healthcare and life sciences, utilities, telecommunications and government. These projects typically involve facilitated workshops aimed at delivering process re-engineering solutions. Genix personnel have experience in presenting and explaining business process models to senior management in client organisations and as a leading Australian provider of


business process management, case management and process automation solutions to the financial services and government sectors in Australia and the USA, Genix is well versed in the application of process modelling solutions (e.g. XPDL) which is used in the Genix workflow engine.

Example 1:

Genix worked with the provider of a worker’s compensation scheme to automate processes and information flows in relation to compliance and risk management activities. This involved re-designing business processes and providing electronic enablement for the resulting processes. This resulted in a 40% increase in the number of cases processed, a quicker turnaround on cases, better visibility of case status and outcomes and a greater ability to manage performance.

Example 2:

Genix is currently working with a state authority responsible for roads and traffic operations to develop an integrated process automation solution to manage the lifecycle of infringements, investigations and court matters. This has involved mapping business processes across more than 30 areas, standardising flows across areas where processes are similar and using electronic workflows to enable these re-designed processes. The project will improve cycle times, reduce re-work and provide greater visibility and scope for intervention.


Organisation Name Global Sapphire IT (Australia) Pty Ltd Trading Name

Contact Mr Joce Santa Maria

Address 8 Carinya Road

Suburb Picnic Point

State New South Wales

Postcode 2213


Website www.gsiorg.com


ABN 91106950565

Company Background GSI’s core competencies are in the areas of providing ICT solutions, strategic alliances and value-added services. At GSI, we undertake strategic alignments, whether such alignment is between ICT and business strategies, or a re-engineering of business processes. We adopt a solutions-oriented approach to the application of its technology, and doing so with the knowledge and understanding of key industries and business processes to deliver objectives. We work with you to facilitate a one-stop-shop of integrated services which ensures that your objectives are fulfilled in a rapid timeframe. Combining solid industry experience and technology skills, GSI possesses a strong functional perspective that makes it effectively capable to provide counsel on technical information, develop and link it to business strategy in a cost-effective manner. GSI resources have extensive experience in the Information and Communications Technology industry providing consulting to such arenas as Australasia, Asia Pacific, Europe, Middle East and the US. Our experience and reputation for delivering high quality outcomes and achieving outstanding results working with our organisations continue to grow. It will come as no surprise to the market that we consider our experienced team to be GSI’s key winning differentiator.

Company Accreditation (Optional) Oracle Business Partner; Members of Australian Institute of Management; Members of the Australian Computer Society; Members of the Project Management Institute; Members of the Institute of Management Consultants; Prince 2 Practitioners; OPM Practitioners. PMBOK Practitioners BABOK Practitioners

Business Process Transformation GSI helps the client implement Business Process Transformation by modelling the necessary Business and ICT strategies through structured methodologies to ensure that the objectives are met. Most effort is conducted through workshops and interviews and documentation. These are presented to the business through a number of set presentations and adoption process meetings to ensure change is well understood before implementation. GSI conducts interviews and workshops through a strict methodical process. Mentor the organisation through a requirements phase and driving them to a solution. This was then followed by a build of strategic models and discussions on behalf of the organisation ensuring the organisation’s needs are met throughout each process.


Burwood Council: The assignment involved the mentoring of the organisation through the business process transformation by following through a staged Analysing, Building and Transitioning of activities so each process is executed seamlessly. Each process was driven through the PMO.

Panasonic: Our expertise and experience helped provide full mentoring across each transformation program to enable the organisation to deliver their transformation projects rapidly within budget and schedule.


Organisation Name Goal Professional Services Pty Ltd Trading Name Goal Group

Contact Mr Alan Rankins

Address 7 Riverside Drive

Suburb Mayfield West



Website www.goalgroup.com.au


ABN 65 122 098 695

Company Background Goal and the Goal Group were established in 2006, utilising consultant/PSP experience in Project and Program Management and Change Management, with a particular emphasis on continuous improvement. Goal and the Goal Group assists organisations to analyse and better understand their operating environments, in order to develop their capabilities in strategic procurement and supply chain capability. We gain a thorough understanding of the commercial and competitive environment and identify specific challenges relating to capabilities, policies and procedures. The Group’s expertise is in developing and implementing strategic solutions for our clients. Key to success is cost control, management of budgets, and capability improvements. Headquartered in Newcastle and open in Melbourne, Sydney, Adelaide, Canberra and Wellington New Zealand, Goal operates across Australasia and globally. We cover strategic planning, governance, organisational maturity and portfolio/programme/project management consulting, training and delivery support services. Goal’s clients have included KPMG, PWC, Rolls-Royce, Thales Australia, training providers, the Defence Materiel Organisation (DMO); Federal and State government departments and SMEs. We are innovators in the fields of leadership, learning and development. We have accredited Gateway Reviewers. Goal is an Accredited Training Organisation for both MSP® and PRINCE2® and the Goal Group boasts an RTO in Project Management accreditation and certification.

Company Accreditation (Optional) Goal Professional Services Pty Ltdis an Accredited Training Organisation for PRINCE2 and MSP. A number of the Goal Group members hold ISO 9001/2000 accreditation. Specific members hold required engineering accreditations. A Goal Group member is a Registered Training Organisation able to provide Project Management qualifications up to Advanced Diploma level. Goal offers P3M3 organisational maturity assessments and Gateway Reviews. Goal Professional Services is a member of the Defence Industrial Security Programme (DISP) and maintains appropriate defence security clearances for its consultants.

Business Process Transformation Goal has assisted in the design and implementation of major BPR initiatives including establishment of a corporate ICT strategy for the Victorian Department of Human Services. We commissioned a 3-year programme to deliver this strategy through business process improvements


and reengineering of systems. Consultants subsequently established an Electronic Document and Records Management Strategy for the same Department, and designed the 5-year implementation programme.

Goal assisted in a major BPR exercise for a Brisbane not-for-profit organisation in introducing an IT-facilitated business process reengineering programme to improve community and residential care services.

Goal consultants provided QANTAS, Corporate HR, with re engineered project and operational management processes including Corporate Strategy, Pilot Resourcing, Pilot Cadetships, Strategic Resourcing, Diversity, Benefits and Policy Projects. Designing and delivering methods to maintain sustainable Operational Management, mentoring in structured project delivery techniques and thought processes enabling an understanding of the basics of project management.

Goal consultants have developed requirements, timescales, deliverables and performance-based contracting and are recognised SMEs in process re-engineering, business improvement and resource profiling.

A Goal Group consultant developed the Maximum Value Analysis framework used by Wang Laboratories when evaluating the options and value of reengineering and process improvement projects. Goal consultants have experience in designing and building the value tracking and management frameworks for managing projects through their governance structures as used in the reinvention of Deutsche Private Bank and Esanda Finance and ING.

Goal Group has specialists in Business and Organisational Change Management, Lean Principles, Six Sigma to provide customers with sustainable and achievable transformations.


Organisation Name GrayMorr Consulting Pty Ltd Trading Name GrayMorr Consulting

Contact Mr Ewan Morrison

Address PO Box 1638

Suburb Queanbeyan



Website www.graymorr.com


ABN 87129502567

Company Background GrayMorr is a small business based in the Canberra Region and operating since February 2008. We assist organisations to add significant, measurable, and sustainable value to their governance and service delivery operations. Our approach is evidence based and helps managers to align people with business and performance management systems. Our evidence based approach begins with defining what the business wants from the project. Using this knowledge, we identify those parts of the business that need to change to achieve the desired outcomes. Typically, this involves changes to policy settings, business processes, responsibilities and IT systems. GrayMorr is experienced in leading projects in these four aspects of reform. GrayMorr consistently focuses on the specific needs of its clients. We provide senior managers with a better understanding of how to improve delivery of program outcomes; build on the best of an existing approach; and develop a culture of sustainable improvement. We work closely with clients to manage projects in a planned and controlled manner. Our independent, reliable and practical advice helps our clients to improve program outcomes, reduce costs, and manage risks. We deliver end to end solutions, undertake specific project elements, or provide specialist skills for different aspects of project implementation.

Company Accreditation (Optional) Business Process Transformation GrayMorr believes accurately defining business requirements is one of the most important success factors for technology projects. Our approach to business process transformation is evidence based and employs visual models to capture roles and derive requirements. These models harness the collective intelligence of the client and draw upon our own knowledge and experience. Our evidence based approach allows us to describe processes in ways the business team understands and develops a common “language” for business and IT. This ensures that GrayMorr’s business process transformation solutions are fit for purpose and helps us implement well understood, coherent and managed transformational approaches. Having a common understanding leads to: Higher quality systems development, Better systems testing; Lower staff resistance to change; Reductions in IT implementation time; and, Produces significant cost savings. GrayMorr reviewed the approach to market for a national program for the Department of Health and Ageing. Using various questioning and analysis techniques we: Reviewed current process; Reviewed the new Commonwealth Grant Guidelines; Developed an approach to market compliant with the new Guidelines; and, Developed the transitional documents needed to implement the new process. This project emerged from an earlier project where GrayMorr had developed models to describe current business processes and defined roles and responsibilities for program staff. This earlier project provided non-technical


managers with insights into improving program outcomes through the better collection and analysis of data. It also informed decisions about where responsibility should lie for different program elements so as to facilitate more consistent decision making.


Organisation Name Grosvenor Management Consulting Pty Ltd

Trading Name Grosvenor Management Consulting Pty Ltd

Contact Mr Peter Macfarlane

Address Level 7/15 London Circuit

Suburb Canberra



Website www.grosvenor.com.au


ABN 47105237590

Company Background Grosvenor Management Consulting is a private, Australian owned company and a leading provider of strategic and operational advice to public and private sector organisations. Grosvenor has a team of highly skilled and qualified consultants located in Melbourne, Canberra and Sydney. We are practitioners in a range of services including strategic sourcing, business improvement and program evaluation across a range of sectors including ICT. Grosvenor has developed significant ICT and technology strategies for organisations as diverse as the National Water Commission (ICT Strategy) right through to Centrelink (Digitisation Strategy). We have provided support in implementation of ICT projects, including business process analysis pre-implementation, project management and procurement support, through to evaluations and post implementation reviews. We have experience across all levels of government and the private sector with clients as diverse as ANZ Bank, Defence and the City of Melbourne. We are highly regarded by our clients, both for our ability to deliver, and for our ability to ensure the advice is practical and business outcome focused. We can provide full details of past projects and clients who will attest to the quality of our support. Further details on our capability can be found at www.grosvenor.com.au

Company Accreditation (Optional) Grosvenor has in place a quality system modelled on ISO9001. Our system has key measures, including meeting or exceeding expectations 100% of the time and resolving issues to the 100% satisfaction of the client. Our post project customer feedback has delivered an average score of 8 out of 10 for meeting expectations (5=met expectations) and 8 out of 10 for quality of consultants versus other firms (5=same).

Business Process Transformation Recent experience includes significant business process reviews for the implementation of ICT upgrades at Department of Broadband, Communications and the Digital Economy (DBCDE) and Australian Crime Commission (ACC). At DBCDE we concentrated on defining current practices, organisational and user needs and better practice of the procurement, purchasing and payments processes, in the light of a major SAP upgrade. Our gap analysis focused on defining the end-to-end processes and, as such, defining the systems functional requirements. Key business drivers in this process were the automation of low risk, high volume purchases, allowing practitioners to focus on value-adding and higher risk procurements. Recommendations provided two workflows (for simple and complex procurements) and defined the relationship between the user and the system at each step. At the ACC we analysed the Commission’s asset management functions, systems and tools.


Being geographically dispersed and having a significant number of highly sensitive assets provided unique challenges. Our analysis of the systems and tools in place established that a significant number of ‘shadow’ systems were being used by practitioners, preventing the MIS from being the ‘one-source-of-truth’. We concentrated on establishing user requirements of the system and recommendations which outlined where and how the system could be upgraded to ensure that it supported the functional requirements. These reform projects are normally supported by detailed mapping of processes and looking at ways of incremental improvement or transformation of processes. These services are typically integrated with business review, analysis and change management.


Organisation Name Holocentric Pty Ltd Trading Name

Contact Mr Bruce Nixon

Address Level 2, 73 Walker Street

Suburb North Sydney



Website www.holocentric.com


ABN 73052972095

Company Background Holocentric provides services associated with business process modelling used in the context of strategic planning, corporate governance, program and portfolio management, project governance, management, business case analysis and development and project benefits realisation. Our methodology has been implemented in two software tools, Holocentric Modeler and Modelpedia. Holocentric Modeler allows for the construction of complex business models and Modelpedia is a web 2.0 implementation of a managed discussion environment allowing participants to contribute to a continuous improvement process. The models created in these exercises can be used for all of the above processes as well as for activity based costing analysis and ongoing training of operational staff.

Company Accreditation (Optional) No accreditations have been sought or obtained to date

Business Process Transformation Business process mapping is the first step towards business process improvement. Yet Holocentric delivers many other benefits such as: •The ability to run what if analysis and scenario modeling to model the impact of proposed improvements and reduce risk •Improved collaboration and information sharing between diverse work groups •Sophisticated analysis of problem areas and identification of changes that can be quickly implemented for immediate ROI •Documentation of internal and external business processes in an easily understood and visual format •Cost reductions from more effective resource allocation •Reduced risk through and greater traceability provided across the whole enterprise so changes can be implemented with greater confidence. Holocentric helps organisations build a comprehensive understanding through a Business Management System which can present different views to various types of stakeholders. These may be non-technical users, specialists or executives. Holocentric supports a number of techniques and standards includes role-based process modelling, BPMN and process analysis. These techniques have been applied extensively at many organisations including: Australian Taxation Office IP Australia Western Power Qantas Engineering NSW Roads and Traffic Authority


Organisation Name IBM Australia Limited Trading Name IBM

Contact Ms Permenthri Pillay

Address 8 Brisbane Ave

Suburb Barton



Website www.ibm.com.au


ABN 79000024733

Company Background IBM is the largest information technology services company in the world, with $US103.6 billion of revenue, pre-tax profit of $US16.7 billion and total assets of $US109.5 billion. IBM service teams link with IBM industry experts, research divisions and thousands of business partners to help clients succeed in delivering business value by becoming more innovative, efficient and competitive through the use of business insight and information technology (IT) solutions. Worldwide, IBM employs over 355,000 people and has a significant global presence, operating in 170 countries, with approximately 60 percent of its revenue generated outside the United States. Approximately 65 percent of the company’s employees are located outside the United States, including about 30 percent in Asia Pacific. IBM Australia Limited is a leading supplier of information technology, software and services. IBM is a significant business in Australian terms with more than 14,000 employees Australia wide, and a turn over of $AU 3.9 billion (FY2007). Entrenched professional networks with the wider international IBM community enable IBM to tap into the broad and varied resources of the corporation as a whole. IBM currently has a number of significant commitments under contract and has a well established relationship with the federal government sector

Company Accreditation (Optional) IBM across the whole of Australia and New Zealand has been recognised for its overall quality efforts by the granting of a single AS/NZS ISO 9001:2000 Quality Management System Requirements certification covering all Sales and Services activities. A condition of the certification is that IBM Global Services’ quality processes are audited on a regular basis and the majority of the yearly surveillance program is conducted in Services aspects of our business IBM’s Application Management Services (AMS) Delivery group has been assessed at SEI © CMMi 5, the first organisation within Australia and one of the largest world-wide to be independently assessed to be operating at this, the highest, level by the Software Engineering Institute (SEI). IBM has undergone a number of audits to the AS/NZS ISO/IEC 17799:2004 Information Technology - code of practice for information security management and on each occasion the systems deployed to support clients have been found to be highly compliant.

Business Process Transformation IBM’s BPI (Business Process Improvement) Framework has been developed over a period of ten years through assisting clients to establish their own process design, modelling, and continuous improvement capabilities. IBM’s BPI Framework contains the base methods, standards, tools and techniques to support Business Process Transformation. The BPI standards and tools specifically


support a range of modelling standards (ADF, BPMN, UML, XPDL, etc) to facilitate business alignment with requirements definition and IT integration.

IBM can optionally extend the BPI Framework with industry recognised training and certification in Lean Six Sigma (LSS), to reduce variation and remove waste in processes, and to increase efficiency and effectiveness. IBM has the largest LSS professional services practice in the world.

IBM has delivered BPI and LSS engagements with multiple Government organisations including:

- IBM delivered a process improvement infrastructure and capability at Lands NSW and trained the client team in the methods and tools for conducting BPI projects. The team was mentored through a live BPI pilot project working on a key business process that delivered substantial efficiency and effectiveness improvements.

- IBM delivered a Business Process Transformation project for the US Department of Veteran Affairs (VA) which has an IT organisation of over 5,000 staff. IBM employed ITIL (IT Infrastructure Library) process models, and trained and coached the VA process owners and managers to conduct process workshops and explain the process models to senior management. IBM’s LSS Black Belts also trained VA in reducing process variation and waste, and developing KPIs and process metrics.


Organisation Name ICM Consulting Pty Ltd Trading Name

Contact Dr Bernhard Hurzeler

Address Level 17, Suite 1702, 109 Pitt Street

Suburb Sydney



Website [email protected]


ABN 64143127404

Company Background ICM is a professional services consultancy that helps our clients to achieve measurable business outcomes underpinned by innovative and effective IT. We deliver IT projects successfully using best practices, industry and open standards. ICM comprises talented and highly qualified consultants who have many years of experience in their respective fields and with long-standing careers in corporate enterprises prior to joining our organisation. Our business is to develop innovative and effective solutions that will address your IT objectives today - and in the future. We can assist you in the discovery, analysis and definition of your business strategies. Business functions can be recognized, engineered and ultimately mapped to IT systems. We have the necessary tools identify and eliminate misalignments or superfluous functions that are not aligned to your business strategy. We can select and design new systems to automate missing business functions that may involve high operational cost or be impeding productivity. business functions that map to the business strategy. Enterprise architecture, program/project management and business analysis. These are just some of the services we can provide including Business Process Re-Engineering (BPR) which ties in with modern system integration delivering unprecedented business agility.

Company Accreditation (Optional) Business Process Transformation Telstra: ICM Consulting used a combination of its proprietary processes, cView, and BPMN, to facilitate the re-engineering of the National Design Operations business process of commissioning work on base towers. This included the successful implementation of a workflow solution with online role-based forms, notifications and document management and involved the integration of various Telstra business units to the solution. APRA: ICM Consulting used a combination of its proprietary process cView combined with APRA’s existing processes and a custom designed software workflow solution to facilitate the production of APRA’s federally approved regulatory reporting forms. ICM further improved APRA’s taxonomy maintenance and rules by redesigning related business processes to provide a pragmatic software solution to implement these new processes – resulting in significant productivity gain.


Organisation Name IMA MANAGEMENT AND TECHNOLOGY The Trustee for Metzke Nominees Trust

Trading Name IMA MANAGEMENT AND TECHNOLOGY

Contact Mr Ian Metzke

Address Level 17, 303 Collins St

Suburb Melbourne



Website www.ima-mt.com


ABN 37859379082

Company Background IMA Management and Technology is a boutique information technology consulting firm that provides strategic planning, project management, business analysis and specialist technical expertise to deliver successful technology solutions. With consulting experience across numerous industries, utilising various technologies and project management methodologies, we have become the preferred partner for many of Australia’s largest corporations, universities and government organisations. A key factor that differentiates IMA Management and Technology from our competitors is our rigorous five stage recruitment process, of which only about 1% of applicants pass. Additionally, we invest heavily in staff training and development ensuring that our consultants are at the forefront of innovation. The value proposition that we deliver to our clients is flexibility of engagement, competitive pricing and most importantly, high calibre consultants. Our company has grown on a reputation of retaining the most talented consultants to ensure project success and technical excellence and we are well positioned to assist your organisation to realise its business and technology objectives. As leaders in innovation and experts in project management, we have developed our own project management methodology which can be adapted to your organisation to ensure successful project outcomes. IMA Management and Technology, where People + Innovation = Solutions.

Company Accreditation (Optional) IMA Management and Technology is currently undergoing accreditation to achieve ISO9001 Quality Management System certification, leveraging IMA’s existing proprietary quality methodology. IMA Management and Technology utilises industry best practice project management methodologies in our service delivery including PRINCE2 (Projects IN Controlled Environments), PMBOK (Project Management Body Of Knowledge) and Agile. Most of our consultants have individual accreditation with the relevant project management organisations such as Project Management Institute. Additionally, we conduct an in house training program to assist our staff to gain recognised project management certifications.


Business Process Transformation IMA Management & Technology has provided Business Process Transformation services to our clients from basic process mapping to departmental wide business process analysis and transformations.

We provide a full suite of services (including project management) to oversee the whole life cycle of the transformation process, facilitate and conduct initial workshops for problem identification and requirement gathering, review and perform gap analysis on current business processes, policies and procedures, documentation of the recommended new processes and procedures which are aligned with company policies, standards, and future strategies. In addition to the documentation processes, we can provide services such as presentations to all levels of business units of the findings and recommendations, assistance in obtaining approval from senior management, training and/or workshop for the new business processes to relevant managers, team leaders and business users.

IMA Management & Technology was engaged by the Learning Systems unit of the Knowledge Media Division at Deakin University to transform their core business processes. The project involved services such as core business identification, gap analysis, review and analysis on business information management practices, documentation and communication protocols, quality assurance processes and project initiation processes.

We have also assisted Australia Post in business transformation for their Parcel Contract Management System, a major profit centre for the business. This was achieved by providing project management, business process mapping, facilitating user acceptance testing, customised user training and user documentation for the different internal and external user groups.


Organisation Name Integral Technology Solutions Pty Ltd Trading Name

Contact Mr Cameron Tuesley

Address Suite 13 / 83 Leichhardt St

Suburb Spring Hill



Website www.integral-techsolutions.com


ABN 38097602901

Company Background Headquartered in Australia, Integral Technology Solutions (Integral) works predominantly with Telecommunication Companies, Financial Institutions and Government Agencies throughout the Asia Pacific Region (Australia, New Zealand, Indonesia, Singapore, Hong Kong and Thailand). Integral’s vision is "To deliver a successful outcome, for our clients and our colleagues". Integral’s heritage has been in Technical Solutions and services based on J2EE technologies. Led by experts in their field, Integral’s mature capabilities in project, program and portfolio management has seen Management Consulting added to complement the Integral brand and service offering. Integral employs only the highest calibre Program and Project Managers in today’s industry. Integral’s Program and Project Managers bring a high level of expertise, acquired through education and experience, to a variety of organisational cultures. They are skilled in knowing how to organise and manage physical and human resources to best suit your organisational needs. Whether it is taking full ownership for achieving the desired outcome, reviewing project success, or simply offering guidance around practical solutions and best practice, Integral’s Program and Project Managers use industry standards and methodologies to address delivery, quality and governance. Integral employs only experienced and qualified professionals who can manage the spectrum from individual projects, portfolio of projects, or an entire program of work through all phases of the lifecycle. Engaging any of Integral’s professional staff can help your organisation reduce risk and increase the probability of success for your projects or programs.

Company Accreditation (Optional) Integral commits to Quality by leveraging a variety of industry best practice principles, standards and partnerships to act as enablers in each unique engagement: • Australian Standard 4360 - Risk Management; • ISO/IEC 27001 - Information Security Management; • Australian Standard 8015-2005: Corporate governance of information and communication technology; • Member of Australian Information Industry Association (AIIA); • Memberships and accredited personnel in MSP™, PRINCE2™, PMBOK®, AIPM; • Integral is currently working towards accreditation in both ISO 9000:2001 and CMMI; • Integral Management Consulting Methodology (MCM); • Integral Integration Methodology (IIM); • Integral Software Development Methodology (IDM) Integral is also registered with the Queensland Government’s GITC certification Version 5. GITC Number ‘Q-2443’


Business Process Transformation Integral offers process analysis, design and implementation services. At a technical level Integral use components of their Integral Integration methodology (IIM) to drive specific requirements for change. Integral has the expertise to evaluate current state environments, establish client requirements, design future state and engage clients throughout all transformation phases. This approach has been used on a number of Integration projects with Energy, Council and Telecommunications clients.

Examples:

a) Facilitation of Business process Modelling at GCCC as part of a Licensing system implementation, this involved modelling as-is processes, workshopping to agree best practise and preferred processes, then mapping new processes and implementing them within the selected software package.

b) As a sub-contractor, Integral was engaged to deliver the business case and recommendations for delivering efficiencies/improvements in tendering and estimating processes for a commercialised area of the Queensland Government. Current and future states were modelled using an industry tool and a standardised framework/notation. The gap was analysed which constituted recommendations in the business case.

c) As part of scoping an ERP replacement project, a major metal manufacturer is utilising Integral developed process flow templates to facilitate the documentation of as-is processes across the organisation. The process flows are being augmented by management and user questionnaires to establish key improvement areas within the organisation. The data will then be taken into a series of JAD sessions to flesh out requirements and gain unanimous agreement on the To-Be environment, from which tender documentation will be developed and issued.


Organisation Name Jakeman Business Solutions Pty Ltd Trading Name

Contact Dr Miles Jakeman

Address Unit 1, 10 Kennedy Street

Suburb Kingston



Website www.jakeman.com.au


ABN 72101963240

Company Background JBS is a dynamic Canberra based company and wholly owned subsidiary of The Citadel Group Limited (CGL), a leading professional and managed services provider with 300 staff nationwide, a $65m annual turnover, and an ability to draw on the expertise of over 3,000 people. We provide: tailored solutions that meet the specific needs of our clients; relevant products and services; highly skilled and expert staff; and management advisory and consultancy support services at competitive rates. JBS has managed numerous projects with major Government agencies and the private sector and delivered a wide range of products and services on time and within budget. We have a core group of staff with a network of strategic alliances with business associates and partners. We have an impressive history of delivering quality solutions to clients, working closely with clients to define the problem, provide suitable and timely solutions, and then if required, assist with the implementation program. We have considerable expertise in the development and delivery of Security Risk Management support. We have worked with almost all of the Commonwealth Government's defence, security, border management and law enforcement agencies and represent a low risk solution due to our solid understanding of Australia's complex security environment. We were an endorsed supplier under the earlier Australian Government Endorsed Supplier program.

Company Accreditation (Optional) JBS is an endorsed Registered Training Organisation (RTO) offering national accredited training up to and including Advanced Diplomas across a range of specialist business education and ICT courses – our RTO Number is 88134 and can be checked at www.ntis.gov.au. This accreditation requires us to maintain a detailed quality management system that is reviewed annually and externally audited.

Business Process Transformation As noted previously, JBS reviewed the business processes in place between the Department of Defence and its Minister’s Office. Part of the review required our team to develop and document the ‘as is’ and ‘to be’ business process models and associated information.

As part of its roll-out of the DRMS and EDMS enterprise content management systems, JBS always uses business modelling tools, principally UML and XPDL. Over 20 implementations have been done using these tools since 2006.


As part of the review of the then current state of Defence regional ICT services and the subsequent benchmarking of these against expected service delivery standards based on the ITIL methodology, JBS team members were responsible for transforming the business process. The transformation of the business processes lead to nationally consistent approach to the delivery of regional ICT services as well as the ability to conduct an appropriate market test of the service provision to Defence. Defence gained immediate benefits to the improvement of the regional ICT services well before the release of the Tender. It also enabled Defence with the necessary capability to mount an internal Bid.


Organisation Name JCMA Consulting (J&C McNena and Associates Pty. Ltd.)

Trading Name JCMA Consulting

Contact Mr Charles McNena

Address Level 40, 140 William Street

Suburb Melbourne



Website www.jcmaconsult.com


ABN 86062464911

Company Background JCMA Consulting is an Australian consulting company formed in 1991 providing services to assist clients across a range of specialisation areas. JCMA prides itself on its partnering model where focus is directed at understanding clients need and expectations. JCMA works collaboratively in a partnering arrangement to ensure a high level of satisfaction and value for the client. Collectively JCMA senior staff have over 60 years experience with public sector organisations. JCMA has a range of service offerings including strategic consulting, project architecture & management, collaborative application development and quality management & compliance. We also have extensive experience in a range of industries including energy, science, government, defence and telecommunications. JCMA continues to develop a strong relationship and presence within Government through the provision of ICT related services in our core areas of Strategic Consulting, Project Architecture & Management, Collaborative Application Development and Quality Management & Compliance. JCMA has adapted these services into the framework provided in this response document. For more information on the organisation please visit www.jcmaconsult.com

Company Accreditation (Optional) Quality Management and Compliance is one of four principle service delivery areas of JCMA. Full details of the quality standards and processes utilised by JCMA are on the JCMA website (www.jcmaconsult.com). JCMA adopts and maintains the following quality systems and continuous improvement regimes: 1. JCMA quality standards and processes align to ISO9001: 2008 Quality Management Systems. Where a client has a preference to use alternative quality processes, JCMA works with the client to ensure the required quality processes are captured upfront. 2. JCMA uses formal Issues / Risks and Change Control mechanisms ensuring all parties are appraised and understand / approve proposed change. 3. JCMA uses a continuous improvement philosophy and structured program. JCMA is currently introducing the Capability Maturity Model Integration (CMMI) process across the organisation. 5. JCMA has a quality review process embedded in every engagement. A quality review is conducted by an independent reviewer within JCMA 6. Project communication and progress reporting to the client is regular, proactive, open and transparent. 7. Deliverables and milestones are formally approved by the client based on pre-defined acceptance criteria set for the engagement. 8. All formal reports / documents follow formal internal documentation reviews and documentation standards.


Business Process Transformation Major business transformation involves a number of complex and interrelated influences and drivers that need to be navigated and often harmonised to facilitate a successful outcome. The JCMA Business Transformation Architecture and Management service line fulfils the following needs of clients:

- Provide appropriate planning and structures to change programs to embed the likelihood of success

- Design the business transformation model to align with the identified client and sponsors needs

- Matching client needs with the expertise of experienced professionals to provide a pragmatic, relevant, accountable business transformation plan to mitigate the risk of partial or non-delivery of the objectives

Fill the gap in traditional change management through ongoing stakeholders engagement throughout program and by providing a more strategic and resilient perspective in addressing stakeholders needs

- Provide specific expertise to support all or part of the business transformation subject to the client’s needs

Recent engagements; Department of Primary Industries (Victoria) - JCMA Created the methodology and associated processes to transition a key life science platform technology from a research concept into a production and delivery environment. The assignment required a thorough understanding of Technical, Production, Fulfilment and Cultural change models in order to develop the program. Department of Primary Industries (Victoria) – Using the Roadmap methodology created by JCMA Consulting, our consultant developed and delivered a process improvement program for a critical science support function. The overall program recognises the need to change and consolidate processes and functions within the Division. The implementation timeframe was 18 months


Organisation Name Kata Professional Pty Ltd Trading Name Kata Professional

Contact Mr Ben Winter-Giles

Address 4 John Denley Dr

Suburb Bungendore



Website


ABN 14137381072

Company Background Kata Professional Pty Ltd has a strong client focussed purpose, offering specialised UCD, UX, and IT strategy consulting services and support. We have a successful history of providing superior quality consulting services and the ability to leverage learning’s from an astonishing cross section of government and non-government organisations. We apply best practice management concepts, as advised by our staff who are industry recognised experts in their own right. We pride ourselves on having some of the finest consultants across the breadth of IT disciplines available for large enterprise engagements. Kata Professional Pty Ltd consultants have a proud history of 15 years operating at the Federal Government enterprise level, spanning various capabilities. Over the years, this has ranged from visual design, to advanced interactivity / application or software design; OGC MSP aligned program design; agile project management, and agile to ‘conventional’ hybridisation; modular program management design; change management/change facilitation; enterprise business process modelling; design authority implementation; and, strategic enterprise design management. Our senior consultants have 10 years experience in fields relevant to this procurement. We have an active training program taking new consultants with a minimum of tertiary qualifications and three years experience through a three year training system.

Company Accreditation (Optional) Kata Professional Pty Ltd has been formally assessed using a proprietary maturity assessment technique (based upon the P3M3 OGC assessment methodology) as being at a maturity level 3.2 as at July 2010. (stable trending towards leading).

Business Process Transformation Kata Professional Pty Ltd’s passion for enabling large organisations to realise the organisational benefits they desire is visible in the quality of our work, and the manner in which our consultants deliver on engagements. Fundamentally we work towards a core application of Consumer Centric Design. This extends to business design, visual design, process modelling and visualisations, heuristic analysis and a wide selection of research activity. A). Kata Professional Pty Ltd was involved in the Intranet redesign at DIAC, which consolidated access to DIAC’s web based systems. Our consultants collaborated to design a forward concept for how the intranet could deliver an integrated computing environment for the future. The basic premise of the design is that the users simply log into their computing environment, which shifts and tunes either for them or by them according to their tactical/functional needs. The interface combines the SOE and Non-SOE applications used by the department, along with combining desktop level access to collaborative platforms. B) During 2008, two of Kata Professional Pty Ltd’s consultants were involved with


Comcare, supporting a fundamental process overhaul of the intelligence management processes used to support compliance to legislation. This engagement focussed on integrating existing Holocentric models, with updates to specific sub-set process models. To deliver this, the team conducted over 20 facilitated workshops to inform the new designs. These workshops were fundamental in establishing consensus about the requirements for the organisation and to support unification of previously disparate visions for the end solution.


Organisation Name KDN Services Pty Ltd Trading Name KDN Services Pty Ltd

Contact Mr Domenic Novia

Address PO Box 408

Suburb Mount Barker

State SA Postcode 5251


Website www.kdn.com.au


ABN 39114172600

Company Background KDN Services Pty Ltd (KDN) is a South Australian based company providing consulting services to the ICT industry. KDN is responsive to the needs of organisations with a wealth of experience, processes and a methodology gained from work in the Management Consulting areas of the ICT industry. Our experience comes from working with large consulting organisations and engagement across all tiers of Government (including SA, Federal and Local) and the private sector. KDN maintain a flexible approach and have agreements with companies to cover additional scope and capacity to provide a comprehensive delivery service. To increase the coverage of services and provide greater flexibility for alliances and partnerships, KDN recently established RTI Consulting (RTI) with a focus on the Commercial Sector. Through this expansion we can leverage off of the skills, processes and methodology that have made KDN successful to provide an increased ICT service delivery capabilities and resource pool of experienced consultants. RTI is a KDN company and through these entities KDN is able to provide greater security to its clients with the ability to be able to handle larger assignments while at the same time being flexible and responsive to cost pressures and providing cost-effective solutions.

Company Accreditation (Optional) Not certified

Business Process Transformation KDN has experience in applying the principles of the Business Process Modeling Notation (BPMN) specification as well as other process transformation tools (e.g. Six Sigma; Ishikawa, Control Charts, Value Analysis, etc.) to support both technical and business users as well as facilitating workshops and engaging staff and stakeholders through the application of these tools and techniques.

Clients and assignments where KDN has been engaged and applied these standards and methodologies include:

City of Holdfast Bay – Review of Works and Environmental Services Department: KDN utilised a range of business process modelling tools to fulfil this assignment which included: Establishing a baseline of ‘as-is’ business process maps addressing technical and functional process workflows; Facilitating research into best practice operations and established ‘to-be’ optimum business process maps across key functions; Engagement key technical and business stakeholders through the conduct of ‘validation’ workshops; As a result of the work carried out by KDN, staff and


stakeholder acceptance of the outcomes of the transformation process recommendations was achieved.

Legal Services Commission – Legal Aid System Modernisation: KDN utilised a range of business process modelling tools to fulfil this assignment which included: Engaging with stakeholders to develop a requirements specification; Conducting market research to highlight optimum solutions available; Developing a business case based on the outcomes of its analyses and findings; As a result of the successful achievement of the client’s requirements, KDN was engaged to project manage the procurement and implementation of a preferred solution.


Organisation Name Kellogg Brown & Root Pty Ltd Trading Name Kellogg Brown & Root Pty Ltd

Contact Mr Brian Yates

Address L4, 11 Lancaster Place

Suburb Majura Park



Website www.kbr.com


ABN 91007660317

Company Background Kellogg Brown & Root (KBR) Pty. Ltd. is an international company with over 65,000 personnel located in over 43 countries. The technical and financial resources of KBR provide us with the capability to tackle virtually any project. In Australia our Defence and Government Services business unit has over 200 permanent employees with relevant Government experience. This workforce is supported by an extensive network of over 400 long term sub-contractors and sub-consultants. We believe that the capability to provide access to more than 600 personnel at short notice, places KBR in the ideal position to be one of the major providers of support services for the Commonwealth. Specifically, the Defence and Government Services business unit has: - proven, extensive, and relevant experience in Defence Information and Communications Technology (ICT); - experience and capability in ICT facilities and personnel security establishment; - “hands on” knowledge and expertise of over 130 consultants currently working on a large range of Defence projects, who will be available to support our consultants as and when required, within the agreed price; - acknowledged specialists in the areas of IT, requirements analysis, project management, systems engineering and logistics management; and - an accredited Quality System.

Company Accreditation (Optional) KBR holds the following accreditations: - AS/ANZ ISO 9001:2000 Quality System - Australian Institute of Project Management (AIPM) Corporate Member and Project Managed Organisation (PMO) - OHSAS 18001:2007 Occupation Health and Safety Management Systems. - ISO 14000:2004 Environmental Management standard - ACT Security Industry Master License - ACT Government pre-qualification for Engineering Consultancy, Studies and Project Management Design - AS/NZS 4801:2001: Occupational Health and Safety Management Systems KBR is also a Registered Training Organisation (RTO), able to offer the following courses: Certificate IV in Business (Frontline Management) Certificate IV in Project Management Certificate IV in Government (Project Management)


Certificate IV in Government (Procurement) Certificate IV in Training and Assessment Diploma of Business (Frontline Management) Diploma of Project Management Diploma of Government (Project Management) Advanced Diploma of Project Management

Business Process Transformation KBR has many years experience in assisting organisational process development/re-engineering and management of business processes at Agency level for ICT-related projects. This experience has included:

- Developing and documenting process models and associated information for current and future systems;

- Knowledge of organisational process modelling standards (e.g. DAF architectural modelling) and the business case for supporting modelling tools;

- Facilitating stakeholder analysis and remediation workshops with agencies; and

- Documenting and presenting business models to technical and strategic levels of management.

Example: In 2005 KBR was contracted to provide expert capability development and systems engineering advice to the Defence Capability Development Group and JP2077 PMO, for the preparation of deliverables for approval for key JP2077 Phases. This required the new business model for Defence logistics ICT systems to be defined in some detail and technical options examined, sufficient to secure Government funding and proceed towards contracting the follow-on build and roll-out stages.

Example: The Therapeutic Goods Administration, Strategic Information Management Environment (SIME) project, 2002-2005. KBR initially provided Project Management support for the Medical Devices project of the SIME programme. This commenced after the business analysis activities and the development of the functional requirement specification. Having analysed and modelled the business requirement, KBR went on to manage the implementation of the Medical Devices project through various phases of system development, system testing, business change management activities, user training and final implementation / roll-out. All SIME projects were managed using the PRINCE2 and the Department of Health and Aging ITIL standards.


Organisation Name Kitbag Consulting Pty Ltd (Government Advisory Group)

Trading Name Government Advisory Group

Contact Ms Joy Murrell

Address 36 Dirrawan Gdns

Suburb REID



Website www.ausgovadvisory.com


ABN 83137685628

Company Background Kitbag Consulting Pty Ltd comprises of two business units; the Government Advisory Group and the Company Secretariat Group located in both Canberra and Sydney. The Government Advisory Group works as a cooperative of like-minded and experienced public sector professionals to meet the needs of its clients’ and employees. The strength of this approach allows team members of the Group to be highly flexible and innovative to perform complex tasks but provides structure and certainty via the application of methodologies and administrative support required to deliver those services. Each discipline specialist has worked in Government and the private sector delivering public value for all Australians. Collectively they are responsible for superior standards of service and a standing relationship committee of peer discipline specialists supports this. Their role is to review all client satisfaction surveys to ensure client needs are being met or exceeded. Specifically the committee will: - review delivery standards, quality and client satisfaction; - coordinate support services and project teams; - coordinate all contracts established under the MUL; - coordinate project teams is utilised - Approve methodologies for use; and - Ensure public value is being delivered. The Government Advisory Group has access to a wide range of consultants and contractors to deliver capability.

Company Accreditation (Optional) All Government Advisory Group members hold current Australian Government security clearances through our association with the Defence Industry Security Program and members hold one or more of the following accreditations. - Australian Institute of Management - Australian Institute of Company Directors - Australian Institute of Project Management - Australian Computer Society - Institute of Actuaries of Australia - Project In Controlled Environments (PRINCE2) - Information Technology Infrastructure Library (ITIL)

Business Process Transformation Business Process Transformation (BPT) is one of the Kitbag Consulting, particulary Government Advisory Groups’ traditional strengths and is viewed as a sub-set of a larger change management effort. We offer the full range of Change Management services incoporating modelling (incorporating costing) the “Current State” process mapping, issue tree diagnostics, data analysis, role analysis and other process analysis tasks. We then work to develop the costed “Future State” process models to detrmine the optimum solution balancing efficiency with effectiveness. We take a holistic approach to BPT, using a people and technology perspective to build processes to take advantage of new technologies and approaches to harvest savigs and increase efficiencies


accordingly. We work with clients to develop a fact-based understanding of the key issues that need to be resolved for a particular process. The Government Advisory Group uses Holocentric© to model business to create a visual representation of an organisation's strategy, plans and goals as well as the business processes required to support these goals. It also enables us to create comprehensive process models where business processes are costed and related to the roles involved, to the skill-sets required and to the people assigned to these roles. - Woollahra Municipal Council. A strategic review of Woollahra’s Depot Operations; to contribute to an overall implementation plan for optimising resources in the short and long term. - Auburn Council. A review of Council’s Works and Services Division, including Parks and Recreation and Operations.


Organisation Name Link Asea Pty Ltd. Trading Name Link Asea

Contact Dr Ravindra Corea

Address 12/40 Springthorpe Blvd

Suburb Macleod

State VIC Postcode 3085


Website www.linkasea.com


ABN 20130355510

Company Background Link Asea is an Australian company, founded in 2008 with a vision of assisting clients achieve improvements in business performance, both continuous and transformational, through ICT-based innovation. Focus areas include: Strategic integration of ICTs, including Web 2.0 technologies, within core business processes; Strategic planning; Business process re-engineering; and development of institutional learning and knowledge management solutions; Our capabilities are built on a combination of in-house expertise, an international network of consultants and strategic partnerships. Our service delivery model exploits Web and video-conferencing tools to the maximum, forming a key part of our value proposition – "The best expertise, quickly, flexibly, cost-effectively". A long-term partnership, backed by an open-ended Master Sub-contractor agreement, with Kingslake Engineering Systems (KES) provides specialised capabilities in information systems development and ICT project management. KES is UK based, with development centre and offices in Sri Lanka, India and Malaysia. Development processes are CMMI level 3 certified and project managers hold PMP certification. Link Asea holds positions on other Australian Government panels - the APSC's Capability Development Panel being especially relevant, with approval for the service attributes: Business Process Transformation, Programme Management, Strategic Thinking and Planning; and Optimisation of IT.

Company Accreditation (Optional) Link Asea's ICT systems development capabilities, offered through its partner, Kingslake Engineering Systems, are CMMI level 3 certified. Configuration Management, Process & Product Quality, Risk Management and Decision Analysis and Resolution are areas of special focus in our pursuit of high-quality client service. Our project management methodology is integrated with the CMM processes, include use of SCRUM methodologies and closely follow the PMBOK recommendations. Several project managers hold current PMP certification. Link Asea's methodologies and standards in Strategy Development, Business Analysis, Business Process Transformation and Business Planning are as yet uncertified, but based on internationally benchmarked methodologies adapted to reflect the experience of our senior professionals. The UML, supported by fully UML compliant tools, is used in systems modelling. The Business Process Modelling Notation (BPMN) is currently being adopted as the basis of our business process transformation methodology. Process Complexity Analysis, Critical Success Factors and cost-benefit analysis are used as the basis of identifying process productivity gains and cost reduction.


Business Process Transformation Business Process Transformation underpins Link Asea's core services. Our methodology depends on key principles derived from extensive experience and internationally benchmarked methods. Whether the drivers are radical change, continuous improvement, new technologies or the impact of regulations, our methodologies emphasise: Stakeholder engagement; Rigorous analysis, taking account of organisational priorities; Innovation balanced by risk management; and Systematic implementation. While adopting the BPMN standard, we emphasise the presentation of processes in the form best understood by stakeholders and remain flexible in this respect. Between 2003-08 Link Asea staff were contracted to the World Bank's Global Development Learning Network. We led analysis at the Tokyo network hub, designed the to-be processes and technology needs and facilitated consultations resulting in a broadly owned solution with new organisation structures, processes and service standards, and managed their implementation. In 2009 Link Asea assisted ASEAN to design an ICT enabled knowledge network for its members, featuring VC, Web and multi-media technology. Fundamental changes in ASEAN business processes were proposed, backed by rigorous analysis, as the basis of planned productivity gains. Link Asea developed comprehensive project documentation and made presentations to senior ASEAN management and diplomats, in order to obtain endorsement. The project is ongoing. Through our partner, Kingslake, we have worked with Dilmah Tea over several years on ICT based transformation and continuous improvement. Most recently, to leverage its Proteus WebPortal to automate vendor and customer transactions and to develop the system as a fully fledged B2B portal, transforming the supply chain.


Organisation Name Mahindra Satyam (Satyam Computer Services Limited)

Trading Name Satyam Computer Services Limited

Contact Mr David Castles

Address Level 6, 39 London Circuit

Suburb Canberra



Website www.mahindrasatyam.com


ABN 25084580030

Company Background Mahindra Satyam (MSAT- www.mahindrasatyam.com) (NYSE: SAY) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices and an advanced global delivery model to help clients transform their highest-value business processes and improve their business performance. MSAT has over 30,000 professionals operating in 60 countries. MSAT is a financially stable and a debt-free MSAT has a clear vision for future. It also has a strong governance structure and a strong management team in place. The core focus areas for MSAT include: • Enterprise Business Solutions • Integrated Engineering Solutions • Infrastructure Management Services • Consulting and Enterprise Solutions • Industry Native solutions • Application Developments and Management Services • Business Process Outsourcing Recent Global accolodaes of MSAT are below • Gartner: MSAT is a reliable brand and has innovative offerings as a Cloud Service Integrator(CSI) • IDC: Recognizes MSAT as a formidable competitive force in the AsiaPac • TPI: MSAT ranked in Top 5 IT Service Providers in AsiaPac • Dataquest: Listed in the Global Top 20 • Mr. Anand Mahindra, Vice Chairman and Managing Director - Mahindra Group, has been invited to join the International Advisory Council (IAC) of the Economic Development Board (EDB) of Singapore

Company Accreditation (Optional) Please find below are the accrediations, the periodicity is 3 years and all are valid: -CMMI Ver 1.2 Development -ISO 9001:2008, (Quality Management System) -ISO 20000, (IT Service Management) -ISO 27001, (Information Security) -BS25999, (Business Continuity) -AS9100/EN9100, (Quality Management System for Aerospace Industry) -OHSAS 18001:2007, (Health & Safety) -ISO 14001:2004, (Environment Management System)

Business Process Transformation MSAT’s Business Process Consulting is a disciplined approach to business process management. It is usually the front end to systems reengineering or systems development. The output from BPC is a true model or blueprint of your business processes, which can be used for many different purposes: from implementing radical change to ongoing process improvements. MSAT has its globally proven multi-track BPC approach covering: Program Manageemnt <-> Change Manageemnt <-> People, Process and Technology(details will be provided on request or during engagement of services) MSAT will define logical pieces of process and subordinate functions, departments, people, performance measurements to the process. This ‘beyond the department boundaries’ approach delivers seamless process integration with all the departments resulting in tighter control


on outcome. Competitive Advantage-> Business Strategy -> People, Process and technology || Policy, Culture and Measurements <- Orgaisation(details will be provided on request or during engagement of services) Based upon discussions with various stakeholders, MSAT will classify the processes as Core and Non-Core. This leads to development of suitable course of action e.g. a core process having low gap with reference to desired performance is an excellent candidate for continuous improvement. MSAT's approach involves: Prepare, Diagnose, Analyze and Redesign MSAT's framework will be provided on request. alternatively practiced during engageemnt of services Case study: Global Leader in Nano-manufacturing Technology Consulting services: • Transform the Company in 3 Phases over 4 years by focusing on elimination of Local Customisation to Enable Global Standardisation • Develop Key Performance Indicators and reporting

Case study: An Insurance major

Consulting services:

• Reduction in operating costs

• Breaking the investment required into smaller initiatives with independent business cases to help secure corporate funding for initiatives

• Implementation of a platform supportive of fast-changing business rules and processes.

• Lay the foundation for a global design that propagates reusabilit


Organisation Name Marabou Enterprises Pty. Ltd. Trading Name Marabou Enterprises Pty. Ltd.

Contact Ms Kaye Price

Address Suite 53/190 Albert Street

Suburb East Melbourne



Website marabou.net.au


ABN 50141722876

Company Background Marabou Enterprises is a consultancy specialising in executive advisory services. Our consultants have decades of experience in organisational change management and project environments. As a boutique consultancy, Marabou Enterprises does not have the inclination or capacity to become entrenched in organisations. Our interest is to improve outcomes for our clients by ensuring knowledge transfer in all of our engagements. In addition to a consulting role, we are able to demonstrate the tools and techniques which form part of the Best Practice suite through facilitation of workshops, seminars and strategic planning. Marabou Enterprises offers a range of products that enable organisations to align core business enhancements with a strong change methodology. Our products align with Change Management standards set by the Office of Government Commerce (OGC) in the UK. Methodologies such as PRINCE2 for project management and Managing Successful Projects (MSPR) are fundamental practices applied worldwide and introduced through the OGC. Our Consultants have extensive experience across both private and public sector including banking and finance, telecommunications, software industry, Federal Government, State Government and multi-utility sector working both nationally and oversees in the United States in customer centric roles and delivery of projects both internally facing and external outputs.

Company Accreditation (Optional) Marabou Enterprises company accreditation include: • Procurement Diploma 2009 • ITIL V3.0 Foundation 2009 • Practitioner - Managing Successful Program (MSPR) 2008 • PRINCE2 Foundation 2006 • Williamson Fellowship Board Certification 2008 • Internal Auditor Accreditation for AS/NZS ISO 9001, 9002 and 9003 • National Gateway across Australia

Business Process Transformation Organisational change management requires a focus and vision that is supported by everyone from the CEO through to the mail room clerk. Everyone deserves the ability to contribute to any change effort large and small and enabling people to participate increases your success. Marabou Enterprises has developed their collaborative transformation methodology© which is designed to ensure engagement is the #1 driver for successful organisational change. Our methodology comprises of seven products that focus from understanding your stakeholders, measuring readiness and delivering benefits. Understanding where you are and where you are going is critical to defining just how big the change journey will be. Defining current state processes and future state objectives provides the opportunity in understanding the gap that needs to be bridged to achieve successful goals. Bringing people along the journey assures success. Project 1 – Charles Darwin University, Darwin N.T. Marabou was contracted by the survey and analysis unit to run process improvement


workshops to improve the invalid enrolment rate for course unit approvals across the entire vocational education training sector. Outcome – An increased score by the Department of Education which led to increased funding for VET based courses. Project 2 – Government Services Division, Victoria. Marabou was contracted by the Strategy and Policy division to developed stakeholder identification, planning and management framework for strategic projects. Outcome – Established the stakeholder framework, tools and templates for all strategy and policy projects for Whole of Victorian Government.


Organisation Name MMR First Pty Ltd Trading Name

Contact Miss Kelly Wu

Address 1 Arid Place

Suburb Palmerston



Website http://mmrfirst.webs.com


ABN 72141594121

Company Background MMR First (ABN: 72 141 594 121) is a boutique information technology consulting company. MMR First is located in Canberra ACT and is 100% Australian owned. Consultants have over 35 years of consulting experience both locally and internationally across various business sectors and specialise in providing the following services to Australian Government Departments. 80100000 - Management advisory services 80101500 - Business and corporate management consultation services 80101600 - Project management 80110000 - Human resources services 80111600 - Temporary personnel services 81111503 - Systems integration design 81111508 - Application implementation services 81111600 - Computer programmers 81111700 - Management information systems MIS 81111705 - Systems architecture 81111820 - System usability services MMR First promotes the use of Business Analysis Body of Knowledge (BABOK), Project Management Body of Knowledge (PMBOK), Prince 2, Business Process Modelling Notation (BPMN) and Unified Modelling Language (UML). Owner of MMR First is a member of the International Institute of Business Analysis (IIBA).

Company Accreditation (Optional) Business Process Transformation MMR First promotes the use of BPMN, UML and BABOK standards and methodologies for the elicitation, development, analysis and documentation of business processes and requirements. MMR First utilises various methods and techniques for elicitation of requirements such as brainstorming; facilitating requirements workshops; analysing system interfaces; interviews with subject matter experts and business stakeholders; and reverse engineering existing system. MMR First consultants are experienced in mapping “as-is” (baseline) and “to-be” business processes ensuring the management of requirements, configuration items and stakeholder communication. Consultants are proficient in various modelling tools including Ms-Visio, Solution Architect, Holocentric and IBM RUP. MMR First consultant assisted the Department of Infrastructure and Transport (DoIT) identify and elicit business requirements for an online database from local, state and federal government stakeholders and Industry. At the Department of Climate Change, MMR First consultant analysed, developed, documented and implemented the Change and Control Management process using ITIL standards. Gap analysis was performed on the “as-is” model and areas of concerned were communicated to senior management. MMR First assisted the development of the “to-be” process including the development of complementary templates and the implementation of the Change Control Board.


Organisation Name NCSI Australia Trading Name NCSI Australia

Contact Mr Andrew Bremner

Address Level 4, North Tower, 1-5 Railway Street

Suburb Chatswood



Website www.ncs.com.sg


ABN 38089983317

Company Background NCS Australia forms part of the NCS Group, a leading information technology (IT) and communications engineering services provider with about 7,000 staff located in 11 countries across the Asia Pacific and Middle East regions. To support its customers’ business and technology needs in Australia, NCS Australia started its operations in the year 2000. Today, Australia remains as one of the key focus markets in NCS Group’s global expansion strategy. NCS Australia has offices and presences in Sydney, Melbourne, Canberra, Brisbane and Adelaide. NCS Australia provides a one-stop, end-to-end suite of IT and communications engineering solutions to its customers. With its in-depth domain knowledge and unique BizvalTM methodology which focuses on defining, realising and sustaining business value for its customers, NCS continually delivers new standards via the innovative use of technology. Serving both the government and commercial markets, NCS Australia is committed to bringing the best in IT and engineering solutions and services to customers. It provides a full spectrum of information technology services: Business and IT Consulting, Project Management, Development, Systems Integration, Outsourcing, Infrastructure Management and Solutions. NCS Australia focuses on the following key industries and domain: Outsourcing, Government, Healthcare, Financial Services and Telecommunications.

Company Accreditation (Optional) NCS Australia holds ISO9001:2008 certification for establishing and applying a Quality Management Systems for: 1. Provision of IT and Communication Engineering based Development & Systems Integration, Infrastructure Integration and Project Management 2. Provision of IT Communication Engineering Management Services which include Application Management, Infrastructure Management and Operations Management 3. Provision of Consultancy Services which include Application Consulting and Infrastructure Consulting Services Our parent NCS Pte Ltd also holds: 1. ISO/IEC 20000 : for IT Service Management Systems 2. ISO/IEC 27001 : for Information Security Management Systems 3. SS 507 : Standard for Business Continuity (BC)/Disaster Recovery (DR) Service Providers, awarded by SPRING Singapore, attained since 2004. 4. People Developer : Awarded by SPRING Singapore, attained since 2000. 5. SQA : Singapore Quality Award, attained since 1999. NCS also are CMMI Maturity Level 5 certified for our offshore Application Development and Application Maintenance projects.

Business Process Transformation Our consulting methodology, NCS BizvalTM was awarded Australian innovation patent and is aimed at providing a structured approach to manage business change for value creation. Our Business Consultants are experienced in delivering complex large scale projects to governments and


commercial organisations with multiple internal and external stakeholders. With their professional exposure, NCS bring with them best practices adopted by the successful customer engagements completed across both Australia and the Asia Pacific Process Re-engineering for Value (“PRV”) is a component within NCS BizvalTM which NCS has developed to operationalise business strategies and improve the efficiency and effectiveness of an organisation through process improvement. PRV focuses on the 3 key objectives of achieving Enhanced Effectiveness, Superior Efficiency and Improved Adaptability. Stakeholders can significantly influence the success of an organisation’s transition outcomes. As part of NCS BizvalTM, we have embedded Change Management activities within key PRV Stages to ensure maximum leverage for a smooth transition. In a project funded by the Asian Development Bank, NCS was commissioned to propose on improvements to the Customs processes under the Kyrgyz Republic. NCS made recommendations to simplify key processes. As part of Change Management, NCS also proposed a new organisation structure to support the process improvements. Key process improvements were accepted by the Kyrgyz State Customs Inspectorate as functional specifications for a system to be developed under a separate phase of the project. NCS was also consultant to the Sri Lankan government in the re-engineering of its motor vehicle registration and licensing processes.


Organisation Name Oakton Services Pty Ltd Trading Name Oakton Pty Ltd

Contact Mr John Lewis

Address 45 Wentworth Avenue

Suburb Kingston



Website www.oakton.com.au


ABN 31100103268

Company Background Oakton commenced business in 1988 and listed on the ASX in June 2000. Oakton has offices in Canberra, Melbourne, Sydney, Brisbane and Hyderabad (India), and offers services across the lifecycle of systems and a range of different technologies. For over 20 years, Oakton has consistently enabled some of Australia’s largest organisations to meet their business and technology needs with a flexible, cost-effective, results-driven approach to service delivery. With a national coverage and over 1300 permanent Business and ICT professionals, Oakton offers depth in a range of services across the lifecycle of business systems and across a range of different technology and industry sectors. Oakton’s offers to its clients include: • Consultant experience – Oakton pride itself in providing consultant staff with the right practical experience required to add value to the client environment and challenges. For example, in all cases Oakton Project lead consultants have had a minimum of five to seven years actual experience before taking up project lead roles. • Methodology - Oakton continually develop and update its own intellectual property (methods, processes, procedures) based on its consultant’s experience, industry and technology trends, and actual assignment outcomes. • Track record. Oakton delivers what it says it will, and has demonstrable references to illustrate its track record. • Oakton’s culture - Practical, pragmatic and business outcome focussed. In June 2007, Oakton merged with Acumen Alliance, a national management and information technology consultancy firm. Acumen commenced trading in Canberra in 1996 and grew to in excess of 350 consultants with a core emphasis on Assurance and Risk Management, Management Consulting (including portfolio, programme and project management) and Financial Management support. The Oakton service offering now includes these consulting services which it gained from the merger with Acumen Alliance. The achievements of the Oakton Group have recently been recognised with the award of the Best Professional Service Firm (Revenue $20-200million) in the recent BRW Client Choice Awards.

Company Accreditation (Optional) Oakton is a certified P3M3 Accredited Consulting Organisation (ACO). Oakton underwent a full assessment of its management systems by the APM Group to receive ACO status. This status is re-assessed regularly to ensure compliance with APM Group standards. Oakton also has a number of P3M3 registered consultants who have each undergone an APM Group assessment to receive Registered Consultant status.


Oakton’s delivery and management processes are part of Oakton’s ISO 9001: 2008 0-accredited quality system known as the Oakton Business System which is documented and published on the Oakton Portal. Oakton has been certified as complying with the requirements of AS/NZS ISO9001:2008 since January 1997 and is registered as a Quality Endorsed Company under the Quality Endorsed Company Program of Quality Assurance Services, a subsidiary of Standards Australia. Oakton’s ISO 9001 certified quality system incorporates Oakton’s Development Methodology, which is a deliverable oriented framework. Oakton’s Development Methodology is encompassed by a defined Project Management Framework approach that is flexible, customer oriented and result focussed. Oakton’s consultants have qualifications and a depth of practical experience in methodologies such as PMBOK, PRINCE 2, MSP, P3O, P3M3, ITIL and tailored methodologies.

Business Process Transformation Oakton is able to undertake or assist in all facets of Business Process Transformation, Project related Organisational Change Management and Organisational Design.

Our capabilities include:

Business Process Improvement at differing levels such as Incremental (Continuous Process Improvement) or Radical (i.e. Business Process Re-engineering) process improvements to address new, changing or existing services including all facets of development and implementation of the new process (including people, process and systems);

All facets of Organisational Transformation and Change Management including business benefits management, stakeholder management, commmunications, organisational alignment and aspects of trainging needs. Services can include advisory services, strategy and change management architecture, change management planning and implementation and organisational change management diagnostics/health checks.

We have a sound understanding of BPM modeling tools and their use and can tailor the application to suit the needs of individual clients/agencies including the briefing of staff at senior levels on the process and results.

Reference sites:

Oakton has provided Change Management and Organisational Design services to Defence, Prime Minster and Cabinet, Attorney Generals, Dept of Veteran Affairs and many other organisations

CSIRO – Analysed and documented CSIRO's finance and human resource management processes using Business Process Modelling Notation (BPMN). These processes were mapped to assist CSIRO in implementing the SAP solution to support its financial, human resource and project management functions.

Businesslink – conducted stakeholder workshops, mapped existing processes and developed a new model for delivery of fully electronic Procurement to Pay process and presented the supporting business case to Businesslink Executive


Organisation Name Object Consulting Pty Ltd Trading Name Object Consulting Pty Ltd

Contact Mr Teesaan Koo

Address Level 25 Northpoint, 100 Miller Street

Suburb North Sydney



Website www.objectconsulting.com.au


ABN 55003682693

Company Background For two decades, Object Consulting has successfully delivered innovative solutions and consulting to Australia’s leading organisations. Our 280-strong team delivers projects ranging from business consulting, transformation projects, technical services and specialised training– supported by best practice tools, processes and methodologies. Object delivers high quality, innovative, leading edge solutions to realise business strategy. We are a local, responsive company, consisting of pioneers who believe in continuous innovation. Object investments in intellectual property (iP) and people –translated into deep technology, methodology and industry expertise; for corresponding customer-centric solutions and products. iP helps reduce costs, risks and lead-times of engagements and provides ongoing opportunities to our customers. Object’s Practices provide the path to improving capability and delivering innovation to our clients through customer-centric solutions. Our Practice solutions are aligned with our market, customers, technical and other capability requirements and partners. Object invests heavily in staying ahead of the curve to minimise our customers’ risk on leading edge approaches. We target selected, proven, leading edge technologies to provide increased productivity, usability and longevity of all our solutions. Additionally our mature and reliable processes from Process Mentor® provides a truly industry leading and unique advantage in IT service firms.

Company Accreditation (Optional) Object Consulting uses an ISO9001 compliant process architecture platform called Process Mentor. Process Mentor provides guidance and enhances consistency of outcomes on all Object Consulting engagements. Process Mentor is a commercial product offered by Object Consulting due to the demand for this product and its resulting compliance to both ISO9001 and CMMI Level 3. Object Consulting provides CMMI certification, services, and training and are a registered CMMI transition partner. It is this focus on the quality of outcomes that has placed Object Consulting ahead of many other providers in delivery of ICT management services. Object Consulting’s staff are also qualified in the areas of corporate governance, IT Service Management (ITSM), Project Management, Program Management, Portfolio Management, Benefits Realisation, ISO15504 SPICE, among others.

Business Process Transformation Object Consulting performs Business Process Transformation through its Capability Improvement Practice dedicated to enhancing the strategic outcomes of operational and project structures. The practice leverages Object’s experience in Business Engineering and Enterprise Architecture creating significant commercial IP, which has assisted many of our clients. Our consultants are skilled in,


designing, integrating and delivering flexible and strategic solutions using business engineering and change management, with a consistent focus on benefits realisation. Business Engineering is applied and tailored to meet the requirements of different types of initiatives and organisational needs, which range from project-based transformations to large scale reformation programs and targeted operational improvements. The following activities are Object’s approach to business engineering; confirming business strategy, defining scope, assessing current business processes and performance, formulating future business models and proposing solutions to achieve these new models. Object assisted ING DIRECT with the transformation of their project resource management approach by producing a business model under which there were, structural, cultural, process, and tool changes within ING DIRECT. This moved ING DIRECT from a multi-streamed, defocused approach to a centralised targeted approach to project resource management. Along with structural changes, new tools identified and processes implemented assisted ING DIRECT manage its substantial growth. Object, with Westpac, implemented a whole new software development approach using Process Mentor® within multiple teams across Westpac and BT Financial Group. This transformation piece involved, process changes, new tools, and new project structures, coaching, mentoring, and training users in the new processes.


Organisation Name Optimice Pty Ltd Trading Name

Contact Dr Laurence Lock Lee

Address 23 Loquat Valley Rd

Suburb Bayview



Website www.optimice.com.au


ABN 92123562854

Company Background Optimice Pty Ltd was formed in 2006 to provide management consulting and develop management toolsets targeting business relationship management. Optimice is acknowledged internationally for its application of network analysis techniques (Organisational Network Analysis and Value Network Analysis) to business change situations. Optimice has provided consultancy and toolsets for analysing major ICT partnerships, both internal and external. It has also provided unique relationship centred analyses of the Australian ICT market place using its proprietary visual markets analysis approach (www.visualmarkets.net. Optimice services clients in Australia, UK, Italy and the USA who are typically large public and private sector organisations looking to improve the way they conduct business partnerships. Optimice has developed a Partnership Scorecard and Stakeholder Engagement toolset to assist in the development and maintenance of profitable business partnerships, both inside and external to organisations.

Company Accreditation (Optional) Business Process Transformation Optimice is a leader in the application of value network analysis (VNA). This technique complements and extends the traditional business process analysis techniques by blending in the intangible people and relationship elements of the business. VNA identifies both tangible (business process flows) and intangible (business relationship value flows) into a single analysis. Optimice has built its stakeholder engagement and partnership scorecard toolsets around VNA. Exmples of use include: - We have conducted a value network analysis looking at value flows between business analysts, project managers, developers, architects and end users. The results enabled working partnerships to be negotiated to each role's satisfaction. - We have conducted numerous Organisational Network Analyis (ONA) exercises looking to identify the "people networks" that underpin the formal organisation. The results have provided our clients with insights into why certain business processes are not being effective. Its usually related to people issues identified from the ONA. For example, an ONA for a major operations unit identified that one resource was being overloaded with "systems" requests that were well beyond their "official" role. The area mananger used the ONA data to argue for more resources to be allocated to his department by the IT outsource provider.


Organisation Name Parisfirst Partners Trading Name Parisfirst Partners Pty Ltd

Contact Ms Chris Sampson

Address Level 10, 140 Bourke Street

Suburb Melbourne



Website www.parisfirst.com.au


ABN 13095682796

Company Background Parisfirst is a recognised leader in online service delivery, particularly in the government sector. We have contributed significantly to website strategy, information and design in the past 11 years, successfully delivering over 200 projects from complex WOG strategic projects to department-wide user research, business analysis, information architecture, and usability and design projects across Government departments. Our core expertise and extensive experience over the last 11 years has significantly extended our capability and provided us with a comprehensive understanding of the Government sector, its stakeholders and website development issues - to the extent that we enjoy high levels of repeat work from our clients with whom we have a built a strong relationship of trust and professional respect. We take a strongly collaborative approach to all our work and provide independent advice based on rigorous analysis and direct research with stakeholders and users. Parisfirst was established in 2001 by principals with over 16 years' experience in key government and commercial sectors. Parisfirst has led major research projects directed at performance evaluation, benchmarking, risk analysis and website governance. 11 people work out of the Melbourne office ranging from senior content specialists, senior business analysts, designers, writers, programmers.

Company Accreditation (Optional) Parisfirst does not hold formal quality assurance accreditation, we have our own quality assurance systems in place: • Methodology: Parisfirst uses a documented methodology including confirmation of task, objectives, resources, timetables and regular meetings with clients to ensure agreement and client satisfaction on all steps of a project and to continuously improve our processes. • Selection of Consulting Staff: Parisfirst takes great care in the selection of consulting staff in delivering a high standard of consulting services. • Development: Six monthly career plans and performance appraisals are developed for each consultant and managed as a record of professional development. For each project an assignment brief is completed covering specific skill sets and career objectives to be achieved. • Senior Management Involvement: At least one senior manager is involved in each project undertaken. • Professional Development: We maintain industry standards and best practice through a rigorous commitment to research and professional development that incorporates internal forums around new research trends, analysis techniques and web initiatives. • Management of client information: Parisfirst follows a rigorous process for all client information management to ensure compliance with privacy requirements, which includes contact management, dedicated client subdirectories, systematic and secure archiving, and modern software backup systems.


Business Process Transformation Parisfirst Partners have extensive experience and expertise in providing expert strategic advice to organisations in developing strategic options, governance and accountability frameworks, online information and service models, recommendations, business cases and implementation plans for management of government’s online assets. Our strategic thinking, collaborative approach and knowledge of the online environment, allows us to evaluate complex online issues and processes associated with the management and delivery of websites to recommend practical solutions as well as identify future opportunities. Parisfirst has worked in the area of online strategy since 2000 and been involved in the development of social media strategies for WOG, departments and websites since 2007. Projects that exemplify our strategic research and analysis expertise and knowledge include: • WOVG Web Review & Strategic Direction • WOVG Assessment, Consolidation Planning & Performance Improvement • Business Framework for the DEECD online environment • DIIRD Web Governance Framework • Victorian Government WMF for the OCIO • WOVG Digital Media Strategy • Consumer Health 2.0 Strategy. Throughout this work the challenge has always been to help organisations align their strategic and business goals with a practical yet innovative framework. Parisfirst consultants have attended Investment Management training conducted by DTF facilitators to ensure we can effectively adapt the tool when assisting clients in conducting a strategic assessment and for providing strategic advice. For business process transformation our approach includes conducting a assessment of benefits and evaluation of outcomes by developing an Investment Logic Map and Benefit Management Plan, documenting business process models, conducting Risk analysis developing an implementation roadmap with costing breakdown.


Organisation Name Pitcher Partners Consulting Pty Ltd (The Trustee for Pitcher Partners Consulting Trust)

Trading Name Pitcher Partners Consulting Pty Ltd

Contact Ms Christine Wigg

Address Level 19, 15 William Street

Suburb Melbourne



Website


ABN 40584064318

Company Background Pitcher Partners Consulting (PPC) is a full service business advisory firm which includes a strong and experienced IT Consulting Division. With an indepth understanding of business and technology, PPC is able to provide a diversity of advice and create tailored ICT solutions that achieve tangible benefits. PPC has a national presence, with 42 partners and 520 professional staff in Melbourne alone. The IT Consulting Division has a strong blend principal IT consultants, project managers, business/system analysts and strong development team. PPC is independent of ICT vendors and their resellers. This ensures our advice is independent and objective, and that recommended solutions are in the best interest of our client alone. PPC has a suite of proven methodologies and tools. Our client base is diverse including the following industries – Local & State Govt, Education, Health, Transport, Financial Services, Superannuation, Manufacturing, Primary Industries, Business/Professional Services, Property & Construction. PPC has earned client respect and loyalty through continually exceeding client expectations, transparent communication and integrity. PPC’s IT Consulting Executive Director is Frank Zahra; our Managing Partner is Don Rankin. Should our consultants fall short of expectations, both Frank and Don are openly available as a point of escalation and discussion.

Company Accreditation (Optional) CISA – Certified Information Systems Auditor; Australian Institute of Project Management (AIPM) – Corporate & Individual accreditations; Microsoft - MCTS; MCP; Gold Certified Partner; Lotus Notes – Certified Lotus Specialist; Accounting Professional & Ethical Standards Board – APES 110 (Code of Ethical Standards); APES 320 Quality Control; Subject to the following Regulatory Inspections – ASIC, ICAA, APEC

Business Process Transformation PPC services in this category include – developing and documenting business process models and associated information (ASIS/TOBE); applying relevant modelling standards pertinent to the client situation, facilitating workshops and presentation to all levels of an organisation. Business Process Transformation services have been conducted for a variety of client requirements – Efficiency Reviews; Organisational Change Management post merger/acquisition; New system implementation; Organisational Restructure (Redundancy/downsize); Insolvency and Business Recovery. Centre for Adult Education (CAE) engaged PPC to undertake a Business Process Review of a newly acquired commercial entity. This review included an analysis of revenue opportunity,


staff skills/structure, technology, marketing and processes. We conducted workshops and interviews both with staff and external key stakeholders to determine the viability of future activities. Through a formal BPR modelling process we identified areas of significant improvement, developed and presented a business case to support the investment and managed the organisational change. Porter Davis Homes engaged PPC to undertake a process review of the IT Division to identify areas of significant improvement. Our collaborative approach included workshops/interviews with key stakeholders (internal/external), business/technology impact analysis and business process modelling activity. Our recommendation to invest in a new system, resulted in us conducting an enterprise-wide BPR process, development of tender documents, business case and facilitating contract negotiations with the successful vendor.


Organisation Name PKF Trading Name PKF

Contact Mr Phil Toole

Address Level 7 | 28 University Avenue

Suburb Canberra City



Website pkf.com.au


ABN 83236985726

Company Background PKF in Australia is a specialist group of business advisory personnel, with offices in each key State and Territory. This is a worldwide association of specialist accounting and business consulting firms with a network of more than 380 member firms across 125 countries and jurisdictions. In Australia, PKF is a leading business advisory and assurance firm with a depth and breath of skills which can be utilised to provide a range of ICT assurance and advisory services and work with agencies to ensure that the ICT spend is carefully managed and achieves key strategic and operational objectives. PKF recently commissioned a nationwide independent research survey of clients which overwhelmingly found a high level of satisfaction with PKF’s approach. As a result, the branding "right size. right people. right answers" has been adopted. This branding reinforces the view shared by our clients that PKF offers the: 1. right size - business that has depth and breadth of capability and remains responsive; 2. right people - who are accessible, responsive and friendly; and 3. right answers - of a high quality, timely and offer a value-add proposition.

Company Accreditation (Optional) PKF has developed specific quality practices that ensure that we deliver the highest quality service to our clients: The development and maintenance of International Professional Standards Manual outlining key and mandatory quality practices to be adopted by all PKF offices globally; The requirement to perform a conflict of interest check across existing PKF clientele prior to submission of our proposal; The existence of national Professional Services Standards Director (a senior Partner) responsible for maintaining PKF’s technical practice manuals, arranging training of staff and conducting peer reviews of PKF Australia offices to ensure compliance with stated practice manuals and PKF’s International Professional Standards Manual; Each PKF office within Australia has a nominated Quality Assurance Partner responsible for providing guidance to personnel on adhering to PKF’s quality practice and for local monitoring of compliance; Manager review of work papers and fieldwork; Partner review of client reporting; Focus on client satisfaction both at a nation wide level through an independent survey on firms capability through to individual job level surveys to monitor internal audit assignment satisfaction; and Training programs for PKF personnel on behavioural and technical focus areas

Business Process Transformation In previous similar engagements, PKF have adopted a phased approach to undertaking business process improvement and cost reduction reviews. The following outlines our approach: Phase 1 - Business understanding - key familiarisation steps to ensure that our team has a detailed knowledge of the agencies environment; Phase 2 - Document as is - Document current process and the


associated resources and skills required to undertake that process. This also includes understanding of volumes of throughput, interaction with other sections and identification of cost drivers. Phase 3 - Opportunity identification - through use of tools such as lean, cycle time analysis and value stream mapping gain an understanding of duplicates, bottlenecks, ineffective or inefficient processes. Phase 4 - Assessment and Business Case prioritisation - undertake cost benefit analysis of the indentified areas this analysis allow us to recommend the best use of resources to achieve maximum benefit. Phase 5 - Implement and review - PKF can assist in undertaking the agreed prioritised projects. Including the development of strategies and project plans. This would include the development of implementation of change management strategies through PKF's organisational change management team. Examples include * Department of Premier and Cabinet – Services review to identify opportunities for improvement and cost savings. * Department for Transport Energy and Infrastructure – Organisational and business process review and implementation Service SA (responsible for collection of $1b revenue per annum), and business process reviews of accounts payable system and compulsory third party insurance collection.


Organisation Name Platinum Insight Trading Name

Contact Mr Phil McFarlane

Address Level 3, IBM Tower, 60 City Road

Suburb Southgate



Website www.platinuminsight.com.au


ABN 73115732440

Company Background Platinum Insight is a consulting group that specialises in business transformation initiatives. Platinum Insight was established in 2005 with the objective of providing a unique professional consulting service focusing primarily on the financial services industry. We consider ourselves specialists in implementing strategic change and compliance initiatives, both here in Australia and overseas. Our consultants are specialists in business architecture, risk management, regulatory and compliance, project management, system innovation and change management. In addition, we also assist our clients in devising strategies to appropriately manage investment spend in order to successfully deliver strategic and compliance initiatives.

Company Accreditation (Optional) .

Business Process Transformation Platinum Insight has a proven track record in delivering business process transformation initiatives. With our experienced business architects, we have niche skills in defining the ‘as is’ and ‘to be’ business process views. This includes identifying gaps in the business process chain and working closely with technology or alternative solutions to remediate business process issues.

Management of a Target State Architecture for a domestic bank Involved governing the business target state architecture in order to appropriately allocate investment spend to problematic system areas. This required a detailed understanding of the 'as is' landscape. A series of workshops were required in order to capture key business information and to manage stakeholder engagement.

Development of a target state architecture for corporate lending business units The initiative involved conducting surveys, developing individual business value process views, function/technology views etc. in order to define the strategic business operating model. This also included obtaining the sign off by senior business heads and executive management. By completing the strategic business process design and sign off phase, the business heads were then granted access to sizable investment spend aimed at remediating their business process issues.


Organisation Name Predicate Partners Pty Limited Trading Name Predicate Partners Pty Limited

Contact Mr Aleksandar Vranesevic

Address 5 Torrens Street

Suburb Braddon



Website www.predicatepartners.com.au


ABN 34128711348

Company Background Predicate Partners is a Canberra based company specialising in service delivery for the Federal Government sector. Since 2007, we have established a proven track record of delivering results for a range for Government departments and private sector organisations. Our staff are skilled with industry best practice frameworks and methodologies and have a comprehensive knowledge of the Federal Government sector including agencies such as the Department of Human Services, Australian Taxation Office, Department of Agriculture, Fisheries and Forestry, Airservices Australia, ComSuper, Australian Government Information Management Office and the Department of Finance and Deregulation. Our core business focus is on delivering effective governance, business analysis, business process improvement, quality assurance, and information management services. We believe these services are key to effectively aligning ICT solutions with business outcomes. Key principles of Predicate's approach are to be: a) Innovative: flexible and adaptive approaches which draw on industry best practice, our extensive experience, organisation's internal capabilities and new technologies; and b) Business Driven: identifying true business issues and implementing effective solutions that meet the business need; c) Collaborative: facilitating engagement across the spectrum of stakeholders and communicating complex ICT requirements to business and operational stakeholders.

Company Accreditation (Optional) Predicate Partners has accreditations in a number of relevant areas including; the Managing Successful Program (MSP) method and best practice; PRINCE2 certification for project management best practice; and Lean/Six Sigma certification for process and quality improvement methods and best practice.

Business Process Transformation Predicate's service offering provides leading industry insight in process improvement and transformation. Our experience with process transformation has seen us participate in the development of the Australian Government Business Process Interoperability Framework. Our approach has at its core a detailed and robust analysis of current business processes and associated information, including identifying systematic issues, defining dependencies on ICT systems and legislation and modelling business processes using industry standard notations (such as BPMN). Using this foundation we are able to support organisations in the development of future improved business processes, including evaluating options, undertaking change impact assessments and modelling future processes. Recent relevant experience includes: 1) Supporting the Department of Agriculture, Fisheries and Forestry (DAFF) in the documentation of their business model, including


documenting and modelling over 60 business processes, providing advice on the appropriate adoption and use of process repositories for ongoing management and aligning process models to established organisational frameworks and practices; 2) Providing the Department of Human Services (DHS) with support in the modelling of business process workflows, including facilitating modelling workshops, gathering relevant workflow performance information and developing workflow execution models in BPMN for deployment on a newly implemented workflow management system.


Organisation Name PricewaterhouseCoopers Trading Name

Contact Mr Ash Bassili

Address 44 Sydney Avenue

Suburb Forrest



Website www.pwc.com/au


ABN 52780433757

Company Background PricewaterhouseCoopers Australia (PwC) brings the power of our global network to help Australian businesses, not-for-profits and governments assess their performance and improve the way they work. Growing from a one-man Melbourne accountancy practice in 1874 to the worldwide merger of Price Waterhouse and Coopers & Lybrand in 1998, PricewaterhouseCoopers Australia now employs over 6,000 people and provided services to 80 per cent of the ASX 200 in FY10. PwC is brimming with energetic and inspirational people from all backgrounds – accounting, arts, business, economics, engineering, finance, health, law, tax – who ensure our clients receive the depth and breadth of insight and perspective required to negotiate an increasingly complex global environment. Across our Advisory, Assurance and Tax & Legal lines of service, we offer a breadth of services that provide our clients with a range of end-to-end solutions. From improving the structure of the Australian health system, to performing due diligence on some of Australia’s largest deals, to working side-by-side with entrepreneurs and high-net-worth individuals – our teams bring a combination of knowledge and passion to addressing the risks and opportunities facing our community. PwC’s aim is to set new standards in responsible leadership, working with our clients to create value and sustainable solutions. We realise that it takes more than rhetoric and good intentions to remain a leading professional services firm. It is a mission requiring a daily commitment to innovation and investment in our people, and to continuing a legacy of collaboration with our clients and the communities in which we live.

Company Accreditation (Optional) Company accreditation and/or certification status e.g. ISO9001 certified Quality Management System, Capability Maturity Model Integration (CMMI) appraisal certification status,

Business Process Transformation Sustainable change must be more than a cost reduction or efficiency project – true transformation is about fundamental review of how an organisation functions. We assist organisations in executing their large scale transformation programs so that they realise the operational benefits of their strategy. We do this by:

Understanding the value creation initiatives to ensure organisational alignment with the value drivers

Partnering to execute on the projects to realise benefits so that there is business ownership of the outcomes


Providing structure, governance and transparent reports to management on progress so that there are no surprises

PwC’s approach to providing implementation advice for transformational services, stakeholder consultation and engagement is underpinned by our globally proven Performance Improvement Through Benefits Management (PITBM) methodology. Whilst the technical elements of any transformation program require considerable skills and attention, our practitioners use this structured approach to ensure organisations do not lose sight of the other operational, process change and people tasks and activities needed to deliver large scale programs of work.

Our recent experience in Transformation includes:

Assisting the Department of Human Services develop security, privacy and performance requirements for the Medicare eClaiming project

Providing Transformation management including staging and planning for NSW Department of Health’s shared Corporate Services Program

Worked with Telstra for over three years to implement a five phase evolution program to transform their billing function.


Organisation Name Protegic Pty Ltd Trading Name Protegic

Contact Chief Executive Officer David Thompson

Address Level 1, 5/54 Melbourne St

Suburb North Adelaide

State South Australia Postcode 5006


Website www.protegic.com.au


ABN 95104218804

Company Background Protegic is an Australian-owned independent Management Consulting Company working across the full spectrum of project management and specialising in the ICT sector. The company provides strategic and practical project management services-both advisory and delivery-that enable clients to thrive in today’s business environment. Protegic assists organisations to drive strategy and business improvement through the application of common-sense and best-practice project management. Protegic’s experienced consultants work closely with clients to develop strategy, business and operational requirements and implementation plans to successfully deliver the project, within one division or across the entire enterprise. Protegic has a passion for excellence. Its people strive to deliver beyond the expectations of clients by providing knowledgeable advisory services and delivering quality project outcomes. With offices throughout Australia and in Singapore, Protegic is an active member of the Australian Institute of Project Management

Company Accreditation (Optional) Protegic have recently employed a Chief Financial Officer with experience in obtaining the ISO9001 Quality Management System certification for companies. Protegic are in the process of being assessed for ISO9001 Quality Management Systems.

Business Process Transformation Project Management – Advisory for GENESYS, EB Services and Sydney IVF, Including:

ICT Strategic Portfolio and Program Planning - Advice on in-source/outsource options including preferred service provider, management of the negotiation process and director-level support.

PMO Methods and Set-up - Strategic advisory services to global HR/payroll portfolio on the establishment of a Project Management Office (PMO) to manage global projects.

ICT Infrastructure / Architecture - Strategic guidance and advice in support of a five-year strategy/plan to implement a contemporary web-oriented system architecture to support transactions and information access to customers.

Project Assurance (governance, compliance, benefit realisation) - Total review of the current project status, made recommendations with an action plan continued to monitor progress through to implementation.


Quality Assurance and Risk Management - Extensive and ongoing risk analysis including risk profiling and identification, at the commencement and during the course of a project until successful completion.

Delivery coaching, mentoring and training for senior project team members

Project Management – Delivery

Project Team Professionals - One or more individuals provided to manage projects or overall responsibility for managing, resourcing and delivery of the entire project.

Application Implementation / Upgrades - Completed a design architecture and implementation strategy for a student management system; Project managed the implementation of SAP HR/Payroll systems across national companies.

Shared Services - Project managed the establishment of a centralised invoice processing centre including the implementation of a new software system, hardware and infrastructure.


Organisation Name PTG Global (The Performance Technologies Group Pty Ltd)

Trading Name PTG Global

Contact Mr Craig Errey

Address Level 16, 207 Kent Street

Suburb Sydney



Website www.ptg-global.com


ABN 27089738205

Company Background PTG Global is a business consultancy specialising in the areas of business process improvement, user interface design and usability. Operating since 1999, PTG Global is now the largest company of its type in Australia, and is an Australian owned enterprise. Our world class methodologies in high performance user interface and process design (XPDesign) and the IT Blueprint are having a significant positive effect on the design and implementation of technology. Our tagline is ‘making technology work’ and reflects our commitment to making technology usable for people while also ensuring that it is aligned with business objectives and their key performance indicators. Over the nine years that we have been in business, we have built an extensive list of clients – including major enterprise businesses and government agencies at all levels – as well as a wide range of different domains and industries. We produce real business benefits for our customers such as: 100% increase in online conversions, 500% increase in page views and a 5,000% increase in offline lead generation after redesigning a product acquisition website $2,000,000 pa salary saving after redesigning a government transaction service $7,000,000 pa increase in sales for an airline after redesigning the online booking interface 600% increase in online sales for a telco by simplifying the sales message and redemption process 20% increase in customer satisfaction, across almost 2,000,000 customers, following redesign of a retail internet banking service Methods to reduce administration time by 33% and uplift sales by 50% for commercial lending 1,000% increase in online self service for a telco, migrated away from the call centre 50% reduction of misdirection rates for a bank IVR, saving over $500,000 pa in salary costs. Our core services include: Strategic vision and business alignment for technology initiatives Business case development for strategic and tactical programs Business / user requirements and analysis Business process improvement User interface design and information architecture Usability Testing Training in requirements gathering, user interface design and usability testing PTG Global is a profitable organisation, and, since 2003, has been investing around 20% of revenue on R andD.


Company Accreditation (Optional) PTG Global employs organisational psychologists, business analysts, computer and electrical engineers. Our Chief Operating Officer Ray Bradbery is MBA qualified and has many years experience running and growing large (well-known) organisations. Our senior consultants are all trained in Prince2 project management methodology. Our Managing Director Craig Errey has developed a scientific, repeatable methodology that is used in all projects to inform consistency and quality of deliverables, called XPDesign. Craig holds a Master's Degree in Organisational Psychology from UNSW, is a member of the APS and the APS College of Organisational Psychologists, and is a Registered Psychologist in NSW. He is also an Associate of the University of NSW and Macquarie University. PTG Global was listed in the BRW 2004 Fast100 at position 64. PTG Global placed third in the “IT Secrets” competition run by DCITA. Our project, XPDesigner, for which we have received a $567,000 Commercial Ready Grant from AusIndustry, was recognised by the judges as representing significant innovation. PTG Global is a current member of the following government panels: ICT Multi-Use List (formerly the Australian Government Endorsed Supplier panel) NSW Department of Commerce Queensland Government GITC AGIMO Web Management Services Panel Austrade Information Management and Knowledge Management Panel Department of the Prime Minister and Cabinet Panel for the provision of web design and development services Our interface designs are compliant with the following standards: ISO 13407-1999 - Human-centred design processes for interactive systems ISO/IEC 11581 - Information technology — User System Interfaces and symbol ISO 9241-11-1998 Ergonomic requirements for office work with visual display terminals — VDTs

Business Process Transformation Smart technology now allows you to see, touch and test the planned results of process design and improvement before development work has begun. PTG conduct task and workflow analyses for each job/role, create a clear specification of how people go about their work, and identify the sequence of activities, data required and decisions made. We ensure that sub-optimal processes are not embedded. We deliver improved compliance and decreased error rates by:

Engaging key SMEs and stakeholders to minimise implementation issues

Delivering results that are unambiguous and easy to understand

Testing the performance of different configurations at an early stage with visual models

Enabling Executive sign off with knowledge of what will be delivered

Creating a clear line of sight between strategy, KPIs, application behavior and user activity

Calculating the full ROI before implementing new processes and solutions

Examples

DITR: Reviewed and redesigned business processes behind the Transaction Manager. We tested a number of different configurations with end users to determine the most effective business process to complete their goals. We delivered a $2,000,000 salary saving, per annum, across all users of the service.

Virgin Blue: Evaluated the online process for searching, booking and purchasing flights. We identified a number of issues with the business process that were interfering with the customers’


ability to quickly and easily perform the necessary tasks. We redesigned the business processes and associated user interfaces and delivered over $10 million per annum in new sales.


Organisation Name Pyxis Consulting Group Pty Ltd Trading Name Pyxis Consulting Group Pty Ltd

Contact Mr Albert D'Castro

Address PO Box 858

Suburb Woden



Website www.pyxisconsulting.com.au


ABN 71126406675

Company Background Pyxis Consulting Group Pty Ltd founded in 2007 is an independent professional consulting firm established by Albert D'Castro a leading principal in the Canberra IT market with over 20 years industry-leading experience. Pyxis through its permanent team of experts and specialist continues to enjoy considerable success in providing Consulting and Project Management services to Australia’s Department of Defence and Federal Government agencies. Pyxis specialises in providing innovative and leading edge solutions in a number of business areas including: Systems Integration, Data Centre Storage, Managed ITIL Services, Application Integration, End-to-End Project Management, Scoping and Strategic Planning and Business Solutions. Recent Public Sector clients include: Department of Defence, Australian Customs, Department of Education Employment and Workplace Relations, Australian Tax Office; and Department of Corrective Services. Pyxis Consulting Group sees its role not only as a trusted adviser to its clients through the companies independence from major suppliers, but also as a counterpoint when it comes to independent evaluation of solutions that have been proposed. Pyxis Consulting Group through its accumulated knowledge of its permanent staff understands implicitly the needs and outcomes required within the public sector. As a result, Pyxis has a proven track record of successfully implementing its projects and business solutions.

Company Accreditation (Optional) All Pyxis consultants have access to leading research institutions including: Harvard Business Review IBISWorld Gartner Australian Institute of Management Standards Australian and International Pyxis staff has professional memberships with a number of industry bodies including: Association of Professional Engineers, Managers and Scientists Australia Institution of Company Directors Australian Institute of Project Management Australian Business Limited – State Chamber – Defence Industry Forum Australian Information Industry Association


In addition, all employees of Pyxis Consulting Group (as a result of company policy) hold formal qualifications in industry-shared methodologies, tools and techniques including: Registered Project Manager /Master Project Director (Australian Institute of Project Management) UK Office of Government Computing’s Projects in Controlled Environments (PRINCE2) Project Management Body of Knowledge (PMBOK) Project Management Professional certification through the Australian Institute of Project Management (AIPM) Information Technology Infrastructure Library (ITIL) Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified)

Business Process Transformation Pyxis Consulting Group’s senior staff have been involved in many assignments where Business Process Engineering has been required as part of the solution. This has included the documenting of intricate business processes, total systems design, benchmarking current business processes and identifying business process re-engineering opportunities. The company is highly skilled in multifaceted issue resolution, and has professional presentation skills and ability to simplify complex concepts for presentation at senior levels.

Pyxis Consulting Group also has experience in using business process modelling as a communication and change management tool to assist the executive stakeholders understand proposed solutions.

Initial transformation initiatives by Pyxis is based on Focus Groups/Workshops.Also our redesign processes take advantage of any new technologies tends and best practise approaches.

Other areas which Pyxis automatically covers in any Process Transformation include:

- Post-transformation review; and

- Calculating the full ROI before implementing any new processes or solutions

Recent client engagements include:

A multi-national electronics business – Full ROI of new line of business. In defining a new line of business, the transformation analysis included such outcomes as governance structure, and lines of reporting.

Australian Communications and Media Authority, the Department of the Environment and Heritage, Department of Defence (Capability Division) and more recently IBM for the Department of Health and Ageing and Australian Customs.


Organisation Name Quantum Transformations Pty Ltd Trading Name

Contact Mr Robert Peake

Address 1/26 Christie Street

Suburb Wollstonecraft



Website www.QTGlobal.com


ABN 34070914608

Company Background Quantum Transformations has been operating within Australia and Asia through its offices in Sydney since 1992, and recently through its offices in Korea, Singapore, Malaysia and Thailand. During this time, Quantum Transformations has established a strong and loyal “blue-chip” client base and reputation for excellence within the Asia Pacific region, which has translated into strong growth and the decision in 2004 to open Quantum Transformations’ regional offices in Asia. QT has operated directly in its regional companies:- o Australia o Korea, and o Singapore. and through organisations such as:- o META Group o Thoughtweb Inc and o Doll Martin Associates Pty Ltd for 14 years. Quantum Transformations now has assisted over 100 clients in 8 countries. The countries are:- o Australia o New Zealand o Korea o Singapore o Malaysia o Hong Kong o Philippines o India & o USA. Our client list now includes many clients that have now undertaken multiple engagements with QT, which is a testament to their confidence in our capabilities and also in their satisfaction with our work.

Company Accreditation (Optional) Business Process Transformation Business Context Most organisations fail to conduct effective trend analysis which can sabotage efforts to discern market, competitive, and technology forces. Business modelling efforts that neglect trend analysis tend to implode when technology choices exhume long-buried, conflicting assumptions about the future of markets, competitors, technologies, and organisational goals. Business Architecture Business architecture (BA) is the expression of the enterprise’s key business strategies and their impact on business models and processes. The BA typically consists of the current- and future-state business models including business services, processes, and information requirements (KPIs). The BA relies on the information architecture to ensure high levels of reuse - doing the same thing the same way reusing resources for cost savings. The BA defines the business design for sustainable competitive advantage. BA is a top-down activity that includes and expands on business models to define new business designs that are aligned with enterprise strategies. Information Architecture The Information Architecture (IA) defines the language and the rules to manage and operate the enterprise. The IA ensures sharing of consistent information across the enterprise and, to an extent, beyond the organisation’s traditional boundaries to its trading partners and customers. The IA is an Business Architecture (BA) driven, disciplined process that details the enterprise’s lexicon, its information management principles (rules or policies) and their impact on technical architecture. Artefacts of the IA:- Defines the language Defines the business rules Enables the business processes to be rigorously modelled by linking the rules by structured constructs.


Queensland Main Roads (QR)

QR had spent several years developing a detailed architectural approach based on the Zachman Framework, but were finding it difficult to realise the expected benefits. QT staff led the rearrangement and redevelopment of the architectural business process and information artefacts to better reflect the needs of QR and its management group to enable the Enterprise Architecture to be used to better strategise technology investments.

Australian Securities & Investments Commission (ASIC)

ASIC used to be a paper-based bureaucracy. In the last year it has been transformed into an information services provider to provide pertinent information to all stakeholders in the Australian economy with an aim to maintain the integrity of the market and encourage investors to maintain the capital inflow to Australia upon which our economy depends.

ASIC operated as four stovepipe directorates. Its effectiveness was limited by a lack of coordination and unduly hampered by outdated technology.

The organisation structure is now focussed on market roles such as banks, insurance companies, financial advisers, etc. There are 22 business teams covering the stakeholder groups in the financial economy and several more teams supporting the real economy looking after company registration and their changing details.

The technology refresh is removing old point solution applications and providing an integrated suite of capability to support ASIC not just separate functions.

Quantum Transformations Pty Ltd Director Robert Peake led the development of an enterprise architecture starting with the business architecture that describes

o Business models defined as a cohesive set of services delivered through defined channels to the target market segment.

o Defined business services from the constituent point of view towards the Government as a single entity.

o Identified and defined data and information items

o Coordinated information use through identified data ownership

o Shared information across business teams

o Established overall governance to manage change

o Established overall legal framework to ensure that any ASIC information used by any other agency is within agreed rules specified by ASIC.

Further information is available at www.QTGlobal.com


Organisation Name Realisation (HCi Appointments Pty Ltd) Trading Name Realisation

Contact Mrs Belinda Leatham

Address Level 7, 74 Castlereagh St

Suburb Sydney



Website www.realisation.com.au


ABN 76113064734

Company Background Since 1981 Realisation has assisted over 3,000 government and corporate organisations during transformation projects to minimise their risk and maximise their returns by focusing on the requirements of end users. These were significant projects across Australia involving business process reengineering, large scale information technology implementations, restructures, and mergers and acquisitions. In each project, large numbers of people were impacted and Realisation provided change management, training and documentation. When an organisation is undergoing any business transformation process, Realisation identifies strategies to mitigate any impacts of change to ensure users are ready and willing to adapt to the change. The development and implementation of a change management strategy will ensure acceptance of the transformation by all levels in an organisation - without this the true value of a project may not be realised. Realisation only employs highly experienced staff with at least 10 years in their field of expertise. Staff have tertiary qualifications, highly developed communication skills and diverse backgrounds across a range of industries and organisations.

Company Accreditation (Optional) Realisation has a quality management system underpinned by change management and training methodologies that ensures projects are completed on time and to budget and that deliverables are of high quality and customised to organisational needs. One key component of the quality system is a strict adherence to a peer review where every deliverable is independently reviewed by a senior project manager. Realisation consultants have experience in a number of project and change management methodologies and have worked on projects adopting the use of ADKAR, PMBOK, PRINCE2, ASAP, ITIL and Information Mapping. Often projects require consultants to be conversant with various standards including ISO 9001 as well as other specific industry standards such as TGA (Therapeutic Goods Administration) or FDA (Food and Drug Administration). Realisation consultants are readily able to adapt to any standards or control requirements. Customer satisfaction is demonstrated by our client list that includes NSW Electoral Commission (NSWEC), Roads and Traffic Authority of NSW, NSW Businesslink, Department of Ageing and Disability, Financial Counsellors’ Association of NSW, Qantas, CHEP, Carter Holt Harvey, Telstra, and Macquarie Graduate School of Management. Realisation was recently approved on the IP Australia panel for Human Resource Management Service Providers.

Business Process Transformation Realisation offers the full range of change specialist services for business process transformation projects including: Change Management - Change strategy, Impact assessment, Stakeholder


engagement, Communications/Training strategy, Ownership/involvement strategy, Transition strategy Training - Needs analysis, Participant workbooks, Facilitator/mentor guides, eLearning, Facilitation, Curriculum design, Evaluation, Train the trainer, Project management Documentation - Strategy, Work instructions, Process mapping, Policies/procedures, Quick reference cards, Product manuals, System user guides, Workflows, Quality documentation. NSWEC is undergoing a major business transformation upgrading systems, processes and including legislative changes in readiness for the 2011 State Election. Over the last year Realisation created new information architecture, refined and documented new procedures to run a Returning Office/Polling Place and is currently developing a workshop to upskill all elections staff. Our iterative approach kept the project on time and our process of best utilising Subject Matter experts ensured accuracy of information. The outcome from usability testing with a range of users showed the new information was faster to find and easier to follow ensuring procedure risks will be minimised. Realisation developed and implemented change management/training strategies to ensure CHEP’s external customers ability to use the upgraded version of the account management online portal. The research-based approach included: - Engaging key stakeholders - Preparing/delivering communications to outline change benefits - Developing a comprehensive online user manual - Training help desk staff in new processes/system changes - Developing elearning scripts - Providing support for go-live and post go-live Outcome was minimal calls to help desk and post go-live surveys


Organisation Name Redline Consulting (Aspect Process Services Pty Ltd)

Trading Name Redline Consulting

Contact Ms Cecilia Ridgley

Address PO Box 132

Suburb Bungendore



Website www.redlineconsulting.com.au


ABN 28102238442

Company Background Redline Consulting delivers IT Strategy, Portfolio and Project Management, and Solutions Design to Australian Government Departments and Agencies. With over 13 years experience in Government and Industry, Redline's principal - Cecilia Ridgley - has successfully delivered a number of high profile projects and enterprise strategies for large Government IT systems and business programs. Cecilia’s work enables executives and IT managers to progress their business vision through developing an enterprise approach. Cecilia’s knowledge and experience lie in enterprise and information architecture and organisational modelling, program management, risk management, business and IT analysis and transformation, security and assurance, and the decision-making process. As a leader in her field professionally and academically, Cecilia's strong values and depth of pragmatic knowledge offer an exceptional advisory value proposition for your executive team.

Company Accreditation (Optional) Ms Ridgley holds the following qualifications adn accrediation: Practicing Computing Professional, Member of Australian Computer Society (MACS, PCP), Member of the Institute of Public Administration Australia, Member of the Australian Institute of Management, Bachelor of Arts, Information Systems – UNSW 1994, Graduate Diploma, Information Science– UNSW 2000, PhD Information Systems – UNSW - Current, Graduate Certificate in University Learning and Teaching – UNSW - 2006

Business Process Transformation Cecilia led the eBusiness for SDSS project for the Department of Defence and as part of the program of work conducted a number of business analysis and process development workshops with key stakeholders. Cecilia has experience in business, data, and technical documentation development and modelling and, as an enterprise architect, has a thorough knowledge of the relationships of business needs to technical implementation as expressed through clearly understood and comprehensive diagramming techniques. Cecilia also has experience in using business process modelling as a communication and change management tool to assist in message delivery to executive stakeholders and user communities. Cecilia is a fast adopter of new technology and is capable and competent in a range of modelling tools and conventional to emerging standards and protocols. Cecilia has modelled for Defence, AIHW, Centrelink, and DHS.


Organisation Name Reload Consulting (AUST) Pty Ltd Trading Name Reload Consulting

Contact Mr Craig Somerville

Address 4/33 Woodstock Road

Suburb Toowong



Website www.reloadconsulting.com


ABN 15144746412

Company Background Reload Consulting (AUST) Pty Ltd is an experienced strategic business planning, digital strategy and process management consulting firm located in Brisbane. We service clients throughout Australia including Brisbane, Sydney, Melbourne and Canberra and offer a wide range of business, communication and information management solutions, across a variety of industries. Our unique consulting model enables us to have the ability to tailor our consulting services to achieve the scope and intention of the project. Reload Consulting takes a holistic approach in its consulting, providing a range of solutions including strategic planning and management, process evaluation and re-engineering, change management and project management. We have a range of unique capabilities within these areas and have commitment to providing high quality service delivery. Reload Consulting’s staff have extensive experience in developing, formulating and implementing organisational strategies for federal and state government departments and large organisations alike. Our consultant’s commitment to delivering innovative, practical and measurable solutions results in outstanding outcomes for our clients.

Company Accreditation (Optional) Reload Consulting has a range of industry qualifications, including: - ISO 9001:2008 Quality Assured Company and operate under a quality framework; - Queensland Government Quality Assured Supplier; - GITC (Government Information Technology Certified) Version 5; - Part of the Queensland Government’s list of preferred suppliers to the ‘Jobs Assist’ program; and - Part of the LGAQ’s (Local Government Association of Queensland) list of preferred consulting suppliers.

Business Process Transformation Reload Consulting uses its specially devised Model of Innovative Organisations to assist in the redevelopment and transformation of business processes. The model seeks to ensure that a firm can develop key competitive competencies through continual innovation, resulting in the ability to take advantage of market opportunities and new technologies. Focusing on Culture, Direction, Thinking and Implementation, the model works to transform the clients internal business processes, in order to foster and develop innovation across all levels and operations of the business. Examples include: Lil Healthcare engaged Reload Consulting to redevelop its staff and healthcare professional’s workplace training and assessment procedures in order to recognise skill gaps and identify training needs. In response, Reloading consulting developed a fully integrated online training program to provide a comprehensive method for training and development. This provided a consistent training mechanism, increasing the training process competencies and efficiencies. Reload Consulting’s work with Stella Marine involved business and document management process re-engineering to


enhance the firm’s internal efficiencies and competencies. Process modeling techniques were utilised to transform the reporting and recording methods, across the company. This resulted in the implementation of best practice processes to enhance capabilities for information and document processing.


Organisation Name Revolution IT Trading Name Revolution IT

Contact Mr Jamie Duffield

Address Level 7, 170 Queen St

Suburb Melbourne



Website www.revolutionit.com.au


ABN 32107913342

Company Background Revolution IT is the leading Quality Assurance and Testing, management consulting firm in Australia. We help our clients deliver IT projects and have core offerings across Project Management, Requirements Management and Application Testing. We have over 250 staff and offices in Melbourne, Sydney, Brisbane, Canberra, Adelaide and Singapore. Our offering includes delivery consulting, methodologies, tool solutions and training and have worked with over 100 public sector and private sector organisations across Australia. We have various engagements models ranging from providing experienced consultants onsite through to offsite and offshore solutions. We have been the leading HP Software Platinum Partner for 4 years running and are a reseller, 1st line technical support, training and services partner. We are also partners with IBM Rational, Oracle, Agile Academy and SAP and have chosen these strategic partnerships to underpin our solutions.

Company Accreditation (Optional) Revolution IT has the following accreditation's; - HP Software Platinum Partner (reseller, certified training, 1st line support, services) - IBM Rational Partner (reseller, services) - SAP Partner (Services) - ORACLE Partner (Services) - AtTask Partner (reseller, services) - Agile Academy Training partner - ISTQB Certified Trainer (Testing and Business Analysis courses) - Australian Computer Society Company Member

Business Process Transformation Revolution IT has extensive experience in providing Business Process Transformation services to over 100 public sector and private sector organisations across Australia. The engagements have included the following areas: + Documenting As-Is and To-Be processes using BPMN + Facilitating process improvement workshops + Adopting the CEMMEthod to ensure processes align to successful customer outcomes + Developing process documents that can be used during organisational change management and training sessions + Enterprise process modelling, leveraging software tools such as ARIS Case Study 1 Project Name: Building Futures The Victorian Building Futures policy was introduced in 2006, providing a framework for schools, their communities and Regional Offices to plan the delivery of education in their locality and to develop proposals for capital investment in schools. Revolution IT was engaged by the Victorian Department of Education and Early Childhood Development (DEECD) to elicit and document the six stage process from project initiation to educational rationale, feasibility study, prioritisation and approval, implementation and finally evaluation. This process was later extended to include the Federal Government’s Building Education Revolution (BER) policy. Case Study 2 Project Name: Common


Reporting Framework The Victorian Department of Education and Early Childhood Development (DEECD) engaged Revolution IT to investigate their monthly project reporting process. The driver for this initiative was the realisation of the duplicated effort required to produce these report and the delays that this caused. The objective was to first document the as-is process and then work with key stakeholders on recommendations for process simplification and improvement.


Organisation Name Ross Human Directions Ltd. Trading Name Ross Human Directions

Contact Mr Peter Madden

Address Level 1, 243 Northbourne Avenue

Suburb Lyneham



Website www.rosshumandirections.com


ABN 25003758709

Company Background Ross Human Directions (RHD) is a fully owned subsidiary of Chandler Macleod Group, one of the largest Australian owned [ASX:CMG] human resources companies in the region. The Consulting Division of RHD (Ross) provides management consulting, professional ICT solutions and technology services. The company has offices in Canberra, Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin, Hobart, Auckland, Singapore, Hong Kong and Dublin. Ross is an ICT management consulting group that is independent of all the major ICT vendors. It was formerly known as Spherion Technology Solutions, Interim Technology Solutions and Computer Power. Ross’s consultants generally have over twenty years experience on various industry and government projects both in Australia and overseas. They have worked as Project and Portfolio Managers, Business Analysts and ICT Change Managers in government, finance, human services, health, overseas aid, defence, mining and infrastructure sectors.

Company Accreditation (Optional) Ross’s Quality Management System is certified to AS/NZS ISO 9001:2000. The majority of Ross’s consultants hold formal qualifications and Project Management Professional certifications (RegPM, CPPM, MPD) from the Australian Institute of Project Management. Many are members of the Australian Computer Society. The company ensures the consultants have knowledge of AS 8015-2005: Corporate governance of ICT including quality, security, service and risk management. The consultants generally have experience with or are certified as trained in OGC Gateway Review processes, P3M3, OGC PMM PRINCE 2 methodology, PMBOK and/or ICT management and service delivery ITIL knowledge.

Business Process Transformation Ross consultants have worked on business process re-engineering on many projects. They have used Object Management Group (OMG) business process models at the enterprise level. The consultants have developed UML, entity relationship models, role scenarios, collaboration diagrams, process diagrams and choreography diagrams using Business Process Modelling Notation standards and description language. They have analysed the as-is state and developed the desired transformed state with detailed discussion and agreement from the appropriate stakeholders, including senior non-technical officers of the APS. One recent example is the developing and documenting of the business process model for the Australian Civilian Corps project for AusAID. A Ross consultant developed the BPM to support the business enhancements for the agency using role scenarios, entity relationship models and process diagrams. These Ms Visio diagrams and text documented the changes to the business workflow and demonstrated the benefits which were agreed


in stakeholder workshops. They provided the basis for an enhanced business case to support the purchase of a COTS solution. A second example is the current transformation work being undertaken as part of the implementation of a Grants Management System at the Department of Defence. Ross is developing processes and managing a change program for the introduction of new technology to assist in the receipt, assessment, approval and management of two large Grant programs.


Organisation Name Rubikon Group Pty Ltd Trading Name RubiKon Group

Contact Mr Chris Otley-Doe

Address PO Box 1799

Suburb New Farm



Website www.rubikon.com.au


ABN 23135108673

Company Background RubiKon is a specialist supply chain consultancy founded on a deep understanding of process analysis and business performance optimisation. With a reputation for delivering value from complex scenarios, RubiKon provides an independent and rigorous approach to solving both localised and enterprise wide business problems. Backed by an impressive track record in the international procurement and defence arenas, our team members thrive on new challenges and are renowned for their innovative and progressive thinking. RubiKon have a wealth of experience in the analysis of business requirements and development of Information Systems. We have a proven track record working with large private companies and Government agencies in direct support as detailed in the examples. The majority of our staff are ex-Defence who have completed similar roles within Defence both in Australia and overseas. These include high profile appointments in the British Army running IS development and delivery programs being responsible for the mentoring of senior officers in their responsibilities as Project Executives within a PRINCE2 structure. Our Staff hold masters qualifications in disciplines related to analysis and development and include a chartered IT professional with the British Computer Society

Company Accreditation (Optional) Quality management is an important aspect of any enterprise. The process of Quality management must suit the operations of the relevant undertaking so as to add value to the process and output rather than it dictating the path to achieve the same. At RubiKon we operate in accordance with AS/NZS ISO 9001:2008 and we follow these standards in producing our Quality Management System (QMS) and quality regime. A QMS must be clearly documented and be a tool to assist in the achievement of project and business goals. At RubiKon we are happy to assist in developing an existing QMS to each these standards or to develop one to meet the needs of the organisation. An understanding of the objectives of a quality management system is a vital stage in the process. Communication of requirements and the development of processes that compliment the activities are also important considerations in the process and there is a large degree of interdependency between this skill and process definition and improvement. Continual improvement of the QMS and the operations are a key consideration and has been the focus of implementations completed.

Business Process Transformation Rubikon has experience in process redesign and business transformation. Staff have led and been exposed to complex business reorganization both in government and corporate sectors where end to end business process modeling was facilitated and documented using various tools such as MS Visio, ARIS and Provision. Claims Management System – this included the process functional


model design, facilitation and documentation of business processes and requirements development for a new claims management system. The project undertook a change impact assessment highlighting all the areas of change within the business and responded with a business plan that would facilitate the necessary transformation to support the new model; inclusive of role design, and implementation plan. Outputs were change management and communication plans that provided the foundation to support management’s role in managing the business transformation. The business transformation task was fundamental to the realisation of budgeted benefits. RubiKon staff have employed System Dynamics to explore and transform the allocation of limited business units to cyclic commitments where time to prepare and recover is an important aspect. They have also employed a range of process modeling techniques (Soft Systems, idef, MOOD, SSADM, CORE) to carry out analysis of organizations – restructuring an IS provider to optimise its delivery of benefits and of the core business processes within the British Defence Logistic Organisation (DLO) to align industries processes with those of the military. The latter included the transformation of the joint industry/military processes to optimise the interaction between industry and the DLO involving changes within


Organisation Name Serenidad Consulting Pty Ltd Trading Name Serenidad Consulting Pty Ltd

Contact Ms Nola Hennessy

Address PO Box 4353

Suburb Kingston



Website www.serenidadconsulting.com


ABN 75140517255

Company Background Serenidad Consulting Pty Ltd (SCPL) is a Small to Medium Enterprise, Australian company, formed in January 2010 to provide a unique and focused international consultancy service in excellence, great leadership and positive personal power. SCPL’s strength and capability is founded in having a team that leads by example, remains committed to 100% client satisfaction and consistently delivers services and products in a timely, cost-effective, efficient and professional manner. SCPL’s Managing Director holds a Secret clearance valid until 2015 and has previously held a Top Secret (NV) clearance. Our other consultants’ clearances include undisclosable high-level international clearances, Top Secret (NV), Secret and Confidential. Our most senior consultants have also previously held Cabinet-in-Confidence clearances. SCPL consultants are formally trained and/or possess years of experience in several ICT project methodologies e.g. PRINCE2, MS Project, PMBOK. Their skills encompass all the major ICT practitioner disciplines - language programming, database programming, systems analysis, systems engineering, applications development, management information system design and development, networking (LAN and WAN), data analysis, business analysis, project management, program management and directorship, ICT training and education, configuration design and assurance, and strategic analysis and governance.

Company Accreditation (Optional) The risk and quality management systems adopted by SCPL are in keeping with AS/NZS ISO 31000:2009 and AS/NZS ISO 9001:2008 respectively. SCPL is underway in gaining full certification under AS/NZS ISO 9001:2008.

Business Process Transformation SCPL’s senior consultants have been accountable for enterprise, multi-agency and international level business process transformation for over 40 years. In working from both within Government entities (usually in senior leadership roles) and also as suppliers of ICT products and services to Government, SCPL’s senior consultants have the breadth of experience, maturity, calmness and foresight to effectively devise, develop and fully document a client’s requirement(s); facilitate stakeholder engagement; educate; and manage change, in every context. SCPL’s approach to ICT transformational change is that ICT solutions must be planned and introduced as a strategic business enabler and capability multiplier, not as “quick fix” options. Since 1977 SCPL’s Managing Director has focused her energies on change management and organisational reform/improvement in every business context, including ICT. The breadth and depth of experience of SCPL’s consultants are demonstrated in their adaptability to every ‘business’ and ‘change’ context. SCPL consultants have


designed and orchestrated ICT business transformation for Federal Government agencies (Foreign Affairs’ diplomatic missions network; Parliamentary Reporting Staff (Hansard); House of Representatives; The High Court; various sub-agencies within Defence (since 1978); and CSIRO); researched and prepared a comprehensive series of business models for shared services delivery, Defence (2009); facilitated business process and risk management workshops, to inform the development of a generic Australian Defence Force-Defence Support Group “Customer Supplier Agreement” (including electronic performance review and reporting mechanisms), Defence (2006); and re-engineered business processes in the telecommunications and engineering areas of PMG.


Organisation Name Sixfootfour Pty Ltd Trading Name Sixfootfour

Contact Mr Garth Holloway

Address Level 46, Governor Phillip Building, 1 Farrer Place

Suburb Sydney



Website www.sixfoot4.com.au


ABN 69100661167

Company Background Sixfootfour is a business management consultancy with a single focus – “to help organisations be better”. To deliver this we have a formidable solution stack comprising best practice in business process improvement and information management supported by ERP, hosting and infrastructure technologies. While we are an SME we believe our service offerings represent best practice in the disciplines of business process reenegineering and imformation management. Our strength is our capability to offer turnkey solutions, working with our clients to ensure a transfer of skills through the consulting enegagement. We work with a select few IT service providers to ensure we can implement the any improvements we recommend. These IT companies are recognised brands delivering top tier solutions.

Company Accreditation (Optional) Business Process Transformation Our business process transformation service offering allows us to understand business processes at a macro (levels 1 & 2) and micro level (levels 3,4,5) thereby engaging stakeholders with a level of detail relevant to their organisational position. We use interviews and structured workshops to gather the base data and we understand that for business process transformation to be effective, it is vital to change the behaviours associated with the process/es. At a detailed level our analysis delivers; Process maps, Process costs, Full time equivalent requirements, Work time (within the process), Service level agreements, Technology requirements (Functional and technical)Work instructions and active linkages to existing policy and other corporate governance documentation or systems. Case study 1 The client asked Sixfootfour transform the data management department to reduce costs and improve customer service. The above brief was delivered and included a report that provided significant insight into the processes and highlighted their inefficiencies. The primary area of weakness was in the supporting organisation structure. Once this was addressed, the process issues were solved. Case study 2 The client asked Sixfootfour to map the purchase to pay process, define the information requirements, define the system interface points and develop a business specification for an imaging and workflow solution. The above brief was delivered in full including reengineering six key processes, defining the look and layout of new electronic purchasing forms, defining the functional requirements for a completely new purchasing for a completely new purchasing module and workflow routines.


Organisation Name Smartnet Pty Ltd Trading Name Smartnet

Contact Ms Suzanne Roche

Address 4/18 Captain Cook Cres

Suburb Manuka



Website


ABN 40121011407

Company Background Smartnet is a specialist solution and business process improvement advisor. We offer expertise in the development of end to end business technology solutions, including - provision of strategy, policy and business case advice - analysis of business process and business re-engineering options - consideration of stakeholder and potential third party issues - establishment and review of supporting governance structures - infrastructure and content options - execution advice and support - evaluation and review of program and project effectiveness. The principals of Smartnet have extensive experience in the design and delivery of e-government services, including a deep understanding of best practice solutions in Europe, Asia and North America. Smartnet works with clients to optimise business outcomes using a combination of proven, modern technologies and business process re-engineering. We assist clients through the project execution, transition and benefits realisation process. Smartnet’s clients and reference projects include government, healthcare, identity, homeland security (customs and law enforcement), airline operations, transit, finance and logistics. We have extensive experience in areas including privacy, online service delivery, PKI security, registration management, contact/less smart cards, and RFID technologies and standards. We are very familiar with the operations of Government and have excellent credentials with privacy and consumer advocacy groups.

Company Accreditation (Optional) Member of NSW Government Expert Panel for Performance Reviews and Management Consultancy (Deignated as specialists in program reviews; strategy, planning and risk analysis of infrastructure and major projects; service delivery improvement and organisational capability review(including business process improvement); and policy, economic and buisness case analysis and developmentt.

Business Process Transformation Smartnet and its principal staff have extensive experience in business transformation at both agency and whole of government level, particularly in relation to technology-related change. In the past two years Smartnet has undertaken significant business change assignments with Centrelink, Australia Post, the National eHealth Transition Authority and the Victorian Department of Human Services.


Smartnet has provided extensive assistance to Centrelink in the development of an organisation-wide service transformation plan, based around analysing and exploiting on-line and digital technologies. This work, which has been undertaken over a 12-month period, has involved business transformation workshops with senior and front-line staff, ministerial and cross-agency briefings, and business case development and approval. Smartnet is presently assisting Centrelink with implementation, communications and governance activities designed to effect the approved business process transformation program. At NEHTA and Australia Post Smartnet is advising on sector-wide business process reengineering initiatives utilising new on-line authentication technologies such as PKI, within the AGAF and Gold Standard Enrolment Frameworks. These two projects involve analysis and design of completely new service delivery models and the development of a transformation and adoption program involving internal change and extensive, external communication and process reengineering activities. At the Victorian Department of Human Services, Smartnet is assisting with the design and implementation of a new system that enables people with disabilities to manage their own funding allocations for care services. This, once again, involves significant internal business process reengineering, combined with change and transformation activities oriented towards clients and their carers.


Organisation Name SMS Consulting Group Limited (SMS Management and Technology)

Trading Name SMS Management and Technology

Contact Mr John Kennedy

Address Ground Floor, 8 Brindabella Circuit

Suburb Canberra Airport



Website www.smsmt.com


ABN 17006515028

Company Background SMS Management & Technology (SMS) [ASX:SMX] is Australia's largest publicly listed consulting, technology services and enterprise solutions company. SMS has revenues in excess of $247 million and around 30% of this revenue dervies from our services in the government sector. SMS employs over 1,400 professionals through offices in Canberra, Melbourne, Sydney, Brisbane, Mackay, Adelaide, Hong Kong and Vietnam. Established in 1986, SMS helps its clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. Industry expertise spans the government, defence, health, financial services, ICT, utilities, mining, gaming and infrastructure sectors. In the Governement sector, we specialise in assisting agencies to implement new initiatives and new policy. SMS delivery is organised along practice lines – Business Process Improvement, Opertaional Learning and Change; Program& Project Services, Application Development, Information and Data Management, Systems Integration and Customer Realtionship Management. The practices all have Prinicpal Consultants and are supported by delivery management which ensures delivery quality is actively managed. What makes us different? SMS Management & Technology differentiaties by: • Providing services that focus on Strategy Implementation and Project Delivery • Providing targeted, end-to-end management and technology services • Offering ‘Delivery Excellence’ and services designed to improve business performance • Being a clear alternative to multinational firms • Continuing to leverage our resources, intellectual capital, infrastruture and financial strengths as compared to smaller firms • Maintaining vendor independence, while supporting a client’s technology preferences • Working collaboratively with our clients to deliver outcomes and practical results • Employing experienced and multi-disciplined professionals working within a culture which focuses on client success • Specialising in Policy Implementaton Partnering

Company Accreditation (Optional) SMS's Quality Management System is certified to AS/NZS ISO 9001:2000 standards. SMS is one of only 15 companies in Australia accredited as a registered Project Management Organisation by


the AIPM.. All SMS consultants have access to leading research institutions including Gartner and Harvard Business Review: In addition, the majority of SMS consultants hold formal qualifications in industry-shared methodologies, tools & techniques including Registered Project Manager /Master Project Director (Australian Institute of Project Management);/ PRINCE2/ P3M3/ MSP; Project Management Professional certification through the Project Management Institute; Information and Communication Technology management and service delivery (Information Technology Infrastructure Library certified).

Business Process Transformation SMS has a dedicated business process improvement practice that has over 200 consultants across all of our offices around Australia, and we have extensive experience in assisting Australian Government agencies with process transformation initiatives.

SMS consultants are proficient in a number of business process improvement methodologies, such as XeP3, Lean/Six Sigma and Total Quality Management, and would apply the most appropriate process transformation approach for the Departmen depending on the scope and purpose of the transformation activity. Similarly we have used a range of modelling tools including Holocentric Modeller, System Architect, ProVision, Websphere Business Modeller, ARIS (Oracle BPA) and Microsoft Visio.

Recently SMS has successfully completed the following business transformation engagements with Australian Government agencies:

• Business Process Reengineering Project, Office of Transport Security, Department of Infrastructure and Transport

• Business Process Design - ACCRA, Department of Climate Change

• Business Process Modelling and Design for Navy Workforce Management, Department of Defence.


Organisation Name Solisma Pty. Ltd. Trading Name

Contact Mr Michael Nyhuis

Address Level 8, 350 Collins Street

Suburb Melbourne



Website http://www.solisma.com


ABN 15108151837

Company Background Solisma is Australia’s leading provider of integrated service management solutions based on best practice standards and frameworks such as ISO/IEC 20000 and the IT Infrastructure Library (ITIL), along with other related practices in ICT Governance, Quality, Security and Software Asset Management. We provide specialist Assessment, Consulting and Education services to organisations looking to leverage ITIL and ISO/IEC 20000 for achieving business service excellence, cost-effectiveness and improved service quality. Service Improvement Manager (SIM), our innovative service management assessment tool, is a software solution that allows organisations to measure the compliance, maturity and capability of their ITSM processes according to both the ISO/IEC 20000 standard and ITIL. SIM provides organisations with the capability to undertake an independent consultant-led or internal self-assessment, along with benchmark scoring comparisons across the industry and the provision of automatically generated activities that provide guidance on which process areas need to be improved next. SIM was used by ANSTO who won the 2008 itSMF Australia “Project of the Year” Industry Award. Solisma also provides onsite education services to organisations across Australia or through public training courses scheduled through one of our leading service management courseware licencees.

Company Accreditation (Optional) Solisma is an accredited training organisation for the delivery of courses in both ITIL and the ISO/IEC 20000 standard. Our consultants also provide comprehensive assessment and education services to organisations within Australia and overseas for the implementation of the requirements for a quality management system for standards including: - ISO 9000 (Quality) - ISO/IEC 20000 (Service Management) - replaces AS 8018 - ISO/IEC 38500 (ICT Governance) - replaces AS 8015 - ISO/IEC 27001 (Information Security Management) - ISO/IEC 19770 (Software Asset Management) - ISO/IEC 15504 (Process Assessments) Where relevant, our consulting experts also map the requirements of several other methods and frameworks including ITIL, COBIT, CMMI and Six Sigma for a comprehensive and integrated process-based approach.


Business Process Transformation The reliance of business processes on IT services to effectively underpin them requires an integrated, disciplined and well coordinated approach to the management of IT. Solisma’s consultants work closely with clients to ensure that business process transformation is effectively realised through ensuring that the IT services that underpin those processes are effectively designed, implemented, integrated and managed on an ongoing basis. We provide a focus on effective business process transformation through the use of leading IT Service Management best practices prescribed in the ISO/IEC 20000 standard and further guidance offered by ITIL, COBIT, CMMI and other frameworks or standards.

Our consulting services for effective business process transformation therefore leverage an end-to-end and integrated approach between both IT and the business, also ensuring alignment with the Australian Business Excellence Framework. We refer to this holistic and integrated approach as “Business Service Excellence”.

Recent projects have identified areas for improvement and integration between Business and IT process and services to identify ongoing efficiency and cost savings, especially in light of the recent global financial crisis.

During our ANZ Banking Group engagement the requirements to establish a quality system such as ISO 9001 along with the ANZ's existing ITIL processes was requested to gradually align the organisation to the requirements of the ISO/IEC 20000 standard for future certification if required.

Solisma was able to provide CSC Australia with a comprehensive report of their current levels of maturity compliance and compliance to the ISO/IEC 20000 standard as well as a number of strategic recommendations to meet the requirements of their customers in a more strategic, beneficial and cost-effective way. The operating model recommendations from Solisma were of such high value that these have subsequently been picked up by senior executives in the USA for further adoption at a global level.


Organisation Name Stevenson Family Trust Trading Name Stevenson Hallifax Pty Ltd

Contact Mr Neil Stevenson

Address Suite 11, 247 Drummond Street

Suburb Carlton



Website


ABN 40238095050

Company Background At Stevenson Hallifax our focus in on culture improvement and organisation development to deliver improved business performance. Much of our work is in supporting major business transformation projects - we are specialists in people. At Stevenson Hallifax we utilise only leading edge, internationally recognised and proven diagnostic tools to maintain quality and validity for measuring the impact of organisation transformation programs. We have particular strengths in organisation development, change management, communications, leadership and team effectiveness, culture diagnostics and facilitation. We enjoy a reputation as being generous, clear and precise in our professional work. Our experience means that we are skilled practitioners in dealing with diverse audiences. Our commitment to our clients is to always relate in ways that promote awareness, understanding and learning. We always partner with our clients to rapidly build internal capability - we have no interest in building relationships of dependence. And of course we make available to all our clients our tools, methodologies and approaches for their unreserved internal use. We recognise that our engagement model is unique. All our people are skilled, experienced and results focussed. At Stevenson Hallifax - what you see is what you get - specialist people who are people specialists.

Company Accreditation (Optional) Our focus is on people. As such we have professional accreditation in a number of people and organisational diagnostic tools. At an organisational level we have lifetime accreditation in the suite of Human Synergistics tools, a range of specialist change management eg ProSci, OCM Associates)tools and Express methodology. We are familiar with any number of leading edge EA and ERP methodologies. At individual and team level we have certification in a range of SHL, PsychAssociates, Human Synergistics and MBTI diagnostics.

Business Process Transformation Our strength is in the people aspects of transformation that support Business Process Transformation. We have a proven record in dealing with diverse audiences, building sponsorship and stewardship for change and building future state organisation cultures that enable business transformation. We are expert facilitators. Case study 1. Engaged by a GBE to diagnose current and future state culture, develop team effectivness programs, facilitate process mapping and team development sessions, develop, deliver and manage program communications and manage the people aspects of the transformation program. Our involvement in the project delivered clarity of future state vision, graphical representations of the current and future state organisation culture aspirations, staff engagment beyond the 80th percentile and improved business performance at


revenue, EBIT, staff engagement and client satisfaction metrics. Case study 2 - Engaged by a global health care business to support the people and change aspects resulting from the outsourcing of the entire IT infrastructure. Project delivered on time, in budget and considered 'outstanding success'. Our specific involvement encompassed workshop facilitation, vision clarity sessions, senior leadership summits, people strategies, project communications and culture diagnostics. Our early analysis of the people aspects became an integral part of the original business case for change.


Organisation Name Strategem Management Consultants Pty Ltd

Trading Name Strategem Management Consultants

Contact Mr Leigh Edwards


Suburb Melbourne



Website www.strategem.net.au


ABN 54964256036

Company Background Headquartered in Melbourne and with staff across Melbourne and Canberra, Strategem Management Consultants (Strategem) is an Australian management and technology consulting services company providing hands-on service and advice to Australian businesses and Government. Combining experience and comprehensive capabilities across a broad range of industries and business functions, our consultants collaborate with clients to define, develop and implement projects which improve performance and reduce costs. Strategem offers a wide range of management consulting and program/project management services with expertise across most aspects of management and technology consulting, business service delivery and operations. Our consulting advice is pragmatic and focussed on implementation of outcomes. We aim to form long-term, strategic partnerships with our clients offering continuous improvement and ongoing value. We provide objective and fact-based advice and have no affiliations with ICT product and service providers.

Company Accreditation (Optional) Strategem partners and consultants have memberships to the following professional organizations: - Project Management Institute - Australian Institute of Management - Australian Computer Society - Society of Certified Practicing Accountants Strategem consultants are conversant with the methodologies and typically have accreditations associated with the following organisations: - Office of Government Commerce (UK) – Project Management Method, PRINCE2 - Project Management Institute – The Standard for Program Management - Project Management Institute – PMBoK Guide - AS8015 – Corporate Governance of Information and Communication Technology - OCG Information Technology Infrastructure Library – ITIL - Information Systems Audit and Control Association – CobiT - Kaplan and Norton Balanced Scorecard Strategem is also an accredited member of the Victorian Whole of Goverment eServices Panel. Consultants typically hold post-graduate qualifications in Business, Management or Information Technology.


Business Process Transformation "As new strategies emerge, new or modified structures, processes and people often need to be put in place to meet new goals. Change, and its attendant challenges, is an area where Strategem can help. Through all phases of Business Process Transformation from simple process mapping through to advice on Organisational Transformation programs and the means to monitor and manage new activities, Strategem can help to design & support the implementation of change within the context of an existing organisation’s culture.

Strategem can provide the capability to clients to implement both incremental “evolutionary” or radical “revolutionary” process improvements to improve services or reduce overheads in a sustainable way. In designing new processes, Strategem’s consultants are able to undertake any necessary internal or industry level baselines. In accordance with the client’s requirements, we are then able to progress this into an action plan or project, including the initiation, development and implementation.

Strategem’s consultants have a sound understanding of BPM tools and methods and can design solutions to suit the specific needs of the client organisation, whether this involves re-organisation, outsourcing, sharing of services or replacement of core systems. This will be carried out with regular briefings to senior management, ensuring ongoing alignment to expectations.

Strategem consultants have been involved in change and process re-engineering programs at Scope, RMIT University, Telstra, ATO, United Energy, DHS, and VicRoads.

"


Organisation Name Stratica International Pty Ltd Trading Name Stratica

Contact Mr John Rundell

Address Level 2, Professional Chambers, 120 Collins St,

Suburb Melbourne



Website www.stratica.com.au


ABN 73095136208

Company Background Stratica was established in November 2001 and is a specialist consulting firm that is primarily focused on the provision of independent quality strategic sourcing, risk, governance, and information security advice. The key services offered by Stratica include: IT Strategy, Information security, IT performance management, outsourcing advice, risk assessments, project reviews, governance, contract renegotiation advice, market price ; service level assessments, and business continuity. Stratica has a scalable team of 15 + fulltime equivalent (FTE) senior staff who have worked together for a number of years on major projects ($250,000+ engagements) and smaller projects, and who have been required to handle multiple projects and of varying complexity. Stratica undertakes major projects for leading Australian Public Companies (such as Orica, Blue Scope Steel and Worley Parsons) and for various State Government departments (such as Victoria’s DTF/DPC, DOI, and Essential Services Commission)

Company Accreditation (Optional) Stratica’s business processes are ISO9001 accredited.

Business Process Transformation Stratica employs Business Process Transformation processes to assist clients in "re-orienting" old processes to conform to new technology. The scope of work done by Stratica includes, diagnostics of current business processes and the supporting technology, indentifing bottlenecks, inefficiencies requiring redesign of processes, associated systems and organisation structure which assist in improving business transformation by cutting costs, servicing internal / external customers, smoothens processes and optimising the benefits of the new technology implementation. Stratica also conducts analysis of process changes for improvement, standardisation and alignment with new technology.

Recent projects include:

WorleyParsons GBS Implementation: Stratica assisted WorleyParsons in developing and refining new IT support processes to align with the new Orcale based service desk management system. The work involved developing as-is and to-be business processes, conducting workshops, interacting with relevant stakeholders, understanding business requirements, and aligning service desk processes with the new business system being implemented.

Interactive: Stratica developed IT process methodology, based on ITIL framework, to align with the new Service Desk solution called "Heat". This involved


- Review of currently existing Methodology documentation;

- Conducting site visits and interviews with engineers to gather further information about Services and

Capability;

- Drafting new Methodology documents for Interactive’s current services; and

- Reviewing and discussing draft documents with Interactive and present final Methodology documents.


Organisation Name STRATSEC.NET PTY LTD Trading Name stratsec.net

Contact Mr Sean Wood

Address Unit 1, 50 Geils Court

Suburb Deakin



Website www.stratsec.net


ABN 14111187270

Company Background Established in 2003, stratsec is one of Australia’s leading independent providers of information risk management services; at the forefront of the information security sector in Australia and the SE-Asian region. Our merger with SIFT in early 2009 further broadened our capability and capacity in the technical sphere of ICT security. We now operate with an employee base of around 50 staff. Our highly skilled and qualified consultants have extensive experience in the successful delivery of large-scale information security, identity and continuity management programs across both public and private sectors. Based in Canberra with offices in Sydney, Melbourne and Singapore and a presence in Perth and Malaysia, our charter is to elevate security and information security management in government and business through a unique, strategic approach: driving business-led solutions enabled by technology. This innovative approach enables our clients to integrate their security programs with their business objectives and operating environments. stratsec delivers services to state government agencies, almost all federal government agencies, along with overseas clients Microsoft, SAIC, SanDisk and the Malaysian Government. stratsec has also worked with several financial institutions and commercial clients, alongside its government and international clients.

Company Accreditation (Optional) stratsec consultants have demonstrated their high level expertise and skills for clients on several ICT security engagements; providing the required services in accordance with professional and industry standards as follows. We have the current certifications/accreditations and can be provided upon request: • Canberra office is approved as a Defence RESTRICTED operating facility • Canberra office operates an ISO 9001 Quality Management system through SAI Global; all other stratsec offices to shortly undertake accreditation requirements • Our Canberra office is ISOIEC 17025 accredited • Canberra has a DSD-approved and licensed Australasian Information Security Evaluation Facility (AISEF) to conduct Common Criteria IT security evaluations. • We are close to being approved (under our NATA ISO 17025 status) as a Digital Forensics facility (also in Canberra) – expected in Nov/Dec 2009. • We have submitted our PCI-DSS application (expected Nov 2009) • We have also submitted an application to be approved as a FIPS140 testing laboratory (testing and site visit expected in Nov 2009). At stratsec we also have a very well qualified and accredited team of over 40 consultants who possess a wide range of tertiary and industry qualifications, and maintain a range of formal security and technical qualifications.


Business Process Transformation stratsec was engaged by the Department of Finance and Deregulation (AGIMO) in 2008, and has recently been awarded a contract to continue this work, to assist with the whole of government online services mapping. This involved consultation with key stakeholders from over 50 government agencies, facilitating workshops, explaining / communicating the vision, and discussing and reporting on the strategic plan to bring commonwealth e-services into a whole of government approach. stratsec has also recently been engaged by the Australian Customs Service to define an enterprise-wide technology-independent identity management strategy, addressing requirements for both internal and external personnel and clients. This project involved examining the current state of identity management with Customs, investigating identity management approaches within other organisations, defining the target end-state for Customs and determining the roadmap for moving from the current situation to the target capability. For the Department of Health and Ageing, stratsec were also engaged to define a comprehensive IT security documentation framework for the Department’s entire IT department, including guidance for third party IT service providers. We also developed a suite of IT security policies, standards, plans, guidelines and templates; completed the DOHA Security Plan identifying risk prioritised security controls required by the Department; description of controls; identification of improvement activities required to minimise risk; identification of resources required to maintain identification of performance measures for each control category; identification of major project activities going forward; and an update of the Departmental Business Continuity Plan following completion of the risk assessment.


Organisation Name Symatrix Pty Ltd Trading Name Symatrix

Contact Mr Geoffrey Furlong

Address 39 / 2 Park Street

Suburb Sydney



Website www.symatrix.com.au


ABN 53137544926

Company Background Symatrix specialises in providing HR services around the Oracle HR & Payroll software, otherwise referred to as Oracle HCM. The company is a Gold Oracle Partner and is focused around the following 4 core activities; 1 HCM consulting services 2 Oracle HCM functional and technical consulting services 3 Oracle HCM help desk support 4 Oracle HCM Education services Symatrix has a client base in excess of 150 organisations with an enviable reference base. Symatrix offer a rapid implementation program for organisations developed from our experience in implementing HR systems over the past 10 years. Symatrix understand HR and Payroll and are able assist organisations to make improvements in these areas.

Company Accreditation (Optional) Business Process Transformation Symatrix has strong skills in Business Process Transformation in the HR and Payroll functions. Symatrix has a proven methodology developed over the years to assist organisations to understand their existing business processes and identify areas for improvement. Project 1. Halcrow had a requirement to streamline and optimise human resources management and cut administration time and costs. Symatrix reviewed and documented their existing processes and recommended standardisation of a number of processes across the organisation, this was done through a number of workshops with key Halcrow resources. The findings were presented to Halcrow management by Symatrix for their approval. Once implemented, Halcrow estimated that these changes provided an annual saving of $US1M in recruitment costs. Project 2 - Schroders needed to leverage staff skills for business growth while incentivising employee performance and to increase flexibility and scalability to manage ongoing structural reorganisations needed for Schroders’continued market leadership in the rapidly changing financial sector. Symatrix reviewed and documented their existing processes and recommended standardisation of a number of processes across the organisation, this was done through a number of workshops with key Schroders resources. The findings were presented to Schroders management by Symatrix for their approval. Once implemented, the new processes streamlined day-to-day human resources management by devolving routine HR tasks to employees and linemanagers and improved employee support by standardising help desk processes, resulting in faster handling and consistent follow-up processes for all enquiries.


Organisation Name Synergy Management Solutions Trading Name

Contact Mr Philip Dartnell

Address Suite 128, 2 Endeavor House, Captain Cook Crescent

Suburb Manuka



Website www.synergymanagement.com.au


ABN 40092534793

Company Background Synergy Management Solutions is a Sydney based consulting and professional services company. Synergy has a national and international project history and delivery capability, predominantly around the provision of ICT related services. Synergy has an underpinning ethos of facilitating successful business process, systems or cultural change through the application of our Integrity Management methodology and by using Applied Project Management techniques. These have been developed by Synergy’s Founder and Managing Director, Ms Susanne Moore, based on many years of experience in managing large scale complex ICT projects, change programs and commercial client-vendor relationships. Synergy was incorporated in 2000 and has been financially viable since inception in 1997. Synergy’s experience has been gained over many years across multiple industry sectors: GOVERNMENT Sydney Water Corporation Australian Dept of Defence NSW Dept of Primary Industries TAFE QLD, Brisbane Qld Dept of Natural Resources Dept of Agriculture, Fisheries & Forestry (DAFF) Software Engineering Australia (SEA)-Qld Country Energy NSW BANKING AND FINANCE Kasikorn (Thai Farmers Bank), Thailand American Express Sydney and Hong Kong INSURANCE Insurance Australia Group INFORMATION & COMMUNICATIONS TECHNOLOGY StayinFront, Sydney CITEC (Qld government) BEA, Thailand Unisys Australia Mincom, Brisbane Bay Technology, Brisbane Alcatel, Sydney EDUCATION University of Newcastle


Macquarie University

Company Accreditation (Optional) Synergy’s QMS aligns to ISO9001:2000 and is used as the basis for managing Synergy’s policies, internal processes, client engagement processes and delivery of consulting services. All Synergy people are empowered to identify and promote innovation and process improvement opportunities. Synergy’s MD (Susanne Moore) was a sitting member of the sub-committee that authored AS-8015-2005: Corporate Governance of ICTand currently sits on AS sub-committee for IT-030-04 ICT Governance of ICT Contracts. Ms Moore was also the founding member of the Queensland branch of PMI, has presented papers at AIPM symposiums and was involved in discussions regarding the introduction of ITIL into Australia. Synergy has not specifically sought accreditation to various industry methodologies such as PRINCE2, CMMI, P3M3, ITIL etc as we believe that these frameworks only define the start point for establishing the relevant core competencies within an organisation and do not address many of the people skills so essential to enabling organisational capability. Notwithstanding, our people are very experienced and our own methodology (Integrity Management) is substantial. We not only know the mainstream methodologies and frameworks such as PRINCE2 and PMBOK in substantial detail, we have higher level business and people skills that ensure these methodologies actually facilitate successful execution.

Business Process Transformation Synergy consultants have managed the development and documenting of business processes and design of revised or new processes as part of numerous large and medium scale projects over the past 10 years. We do not have hands on specific expertise in any particular tool, but as project managers or mentors to project managers and business analysts we have substantial experience in scoping business process design activities within a project context.

Synergy consultants do have specific knowledge and experience in the scoping and facilitation of workshops whereby collaboration tools can be used to quickly document processes and achieve consensus relating to the new or revised processes to achieve design goals. One of Synergy’s attributes is to use innovative processes and tools to reduce cycle times and achieve greater levels of support for proposed change processes.

Relevant Examples:

Kasikorn Bank-Thailand. This was a very large and complex technical program of work which Synergy managed. Over 170 business processes across all jurisdictions of the Bank had to be mapped and revised as part of introducing new technical middleware layers to the Bank’s processing platform to streamline transaction processing and reduce complexity of customer service offerings.

Sydney Water Corporation – Synergy was required to map and redesign IT procurement processes so as to reduce complexity and improve visibility and probity of the procurement functions.


Organisation Name Synoptic Consulting Pty Ltd Trading Name Synoptic Consulting

Contact Mr Clive Hubbard

Address Suite 302 3 Spring St

Suburb Sydney



Website www.synoptic.com.au


ABN 49095090314

Company Background • Established in 2000, we are Business Process Improvement, Knowledge and Operations Management specialists. • We produce improvement strategies that deliver tangible defined outcomes such as sustainable cost reduction, improved service levels, and increased throughput. • Combining our leading edge process analysis and improvement approach with your in-house knowledge, results in a successful formula. Our philosophy is to work ‘with and through’ your staff to balance skills transfer with an acceptable rate of speed. We use simple, repeatable techniques that quickly enable your staff to become involved and self-sufficient. • We are acknowledged as having one of the fastest, most robust and auditable approaches in the market.

Company Accreditation (Optional) Business Process Transformation • Business Process Improvement (BPI) – we view this as a systematic approach to help any organisation to optimise its underlying processes and achieve more efficient results. Our BPI focuses both on "doing things right" and on "doing the right things". Business Process Improvement (BPI) is 20% 'technical' and 80% 'tactical'. We can help achieve a 10% to 40% reduction in direct costs by defining and changing business habits; understanding and optimising your transaction processes; assisting your team in operational change. We get results fast; typically it takes us 1 day per Process to complete the ‘Current Mode’ analysis, and a further 1 day to complete the ‘Future Mode’ analysis and redesign.

• Reusable Knowledge in business provides daily guidance to people so that they can make judgments, formulate decisions and do their work. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimise our effectiveness. We can help you capture and re-use the most fundamental knowledge about your People, Processes and Technology by; defining your business architecture; mapping your processes; capturing inter-relationships in 3 dimensions; building an online HTML reference model and in training administrators and users in the model.

• Operational Management Effectiveness is our approach to the discipline of ensuring the business process efficiently converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services), in a way that meets strategic objectives of on-time, on-spec and on budget. We can help achieve a 10% to 40% reduction in direct costs by training,


working with and mentoring your supervisors in Short Interval Control techniques and assisting in implementing operational change.

• Business Benefits Realisation is our way of identifying target benefits, their planning, structuring and actual realisation as a result of investing in business change. We can help you realise benefits by implementing your Change Management structure; building and implementing your Benefits Roadmap; prioritising your Benefits programme and in building a business case for change.

• Our Dashboard Technology allows for the measurement of the simplest to the most complex business measure with optimal flexibility in layout and design. Our implementation service is fast, effective and cost competitive. We utilise browser based technology and Google charting to produce Dashboards that are easy to use, enhance and maintain. We can measure almost anything, from cost, time, importance, frequency, distribution, weighting and coverage of any business process or associated sub-level task and/or role or system functions.

.Example1. We modelled the Finance and HR functions of the University of Melbourne. The result was detailed ‘As Is’ and ‘To Be’ process maps with a detailed auditable business case for change. The output included a 3 dimensional model to allow staff that are not familiar with either IT or process flows to easily navigate through the model and understand the contents.Example2. We modelled the back office of Rexel -80 processes. This included developing a multi layer hierarchy of the processes to allow the user to ‘drill down’ from the highest level (group office) down to a specific process. For each process we developed detailed flows, work instructions and a role based model. This was published in HTML. This work has now been referenced as the benchmark output for process maps.


Organisation Name SYPAQ Systems Pty Ltd Trading Name SYPAQ

Contact Mr David Vicino

Address Level 5, 441 St Kilda Road

Suburb Melbourne



Website www.sypaq.com.au


ABN 90058352122

Company Background Since 1992, SYPAQ (ABN 90058352122) has been providing advanced consulting and training services in proposal support, strategic planning, project management, business analysis, systems engineering, systems development &amp; test, systems support strategies, reliability engineering and quality assurance with a focus on effective value-added solutions across a broad range of service applications and technologies in the Defence Aerospace, Information Technology, and Telecommunications industries. SYPAQ has been successfully operating for over 13 years using proven and scalable processes and methodologies and has an established track record in managing the delivery of complex business-driven projects on time, within budget and above expectations. SYPAQ is vendor and supplier independent and works to ensure the most cost effective and efficient solutions without conflict of interest. SYPAQ is currently a member of the following supplier standing offer panels: • DMO Support Services (DMOSS) Standing Offer Panel as a Major Service Provider (MSP); • RPDE; • Victorian Whole of Government E-Services Panel; • Victoria Police Project Management Support Services; • West Australian Whole of Government SPIRIT IT Services Panel; • Customs - Provision Of Consultancy And Business Services Standing Offer Panel; and • CrimTrac ICT Contract Personnel Services Provider Panel.

Company Accreditation (Optional) SYPAQ has negotiated and executed formal strategic agreements with Institute of Engineers Australia (IEA) and Australian Institute of Project Management (AIPM). This is part of the SYPAQ Professionalisation strategy which will reinvigorate and align our workforce development to that of our major client (Defence). This will result in improved organisational effectiveness via formal Professional Development Programs (PDPs) with IEA and AIPM, leading to CPENG and RegPM accreditations respectively. SYPAQ has a Quality Management System certified by Lloyd’s Register as compliant under ISO9001. SYPAQ is also proud to be an active national corporate member of the following industry associations: • Australian Information Industry Association (AIIA); • Australian Industry and Defence Network (AIDN); • Canberra Business Council;


• Australian Institute of Project Management (AIPM – Strategic Partner); • Defence Recognised Supplier Scheme; • Engineers Australia; and • Systems Engineering Society of Australia (SESA).

Business Process Transformation SYPAQ has a high degree of exposure to business process transformation, and has a track record of engaging with high level stakeholders to ensure that business processes are tailored to realise the optimal business outcome.

SYPAQ provided business analysis services to the Victorian State Government Department of Human Services (DHS) Office Of Health Information Systems to develop a Business Case for the acquisition and implementation of the Human Resources Management System (HRMS) (which included HR, OH&S, Rostering ; Payroll functions) on behalf of participating Health Agencies in Victoria. SYPAQ used the Victorian State Government Gateway Initiative Business Case Development Guidance material, which addressed the project lifecycle elements: Strategic Assessment, Options Analysis and Business Case.

This involved broad consultation with stakeholders and the health sector to define the HRMS options, costs and benefits for Victorian Health. The resulting Business Case included the proposed acquisition strategy, cost/benefit analysis and Implementation Plan (Project Management and Risk Management).

SYPAQ has also developed standard, maintained and improved core and enabling business processes to populate the DMO Business Process Model for QEMS. These processes, which are a component of the DPPM – Defence Procurement Policy Manual, included: “Acquire Complex Materiel”, “Acquire Materiel -Rapid Acquisition”, “Procurement and Contracting”, “Procure Goods and Services”.


Organisation Name Terra Firma Pty Ltd Trading Name

Contact Mr Mike Hobson

Address Suite 3, 86 Giles Street

Suburb Kingston



Website www.terrafirma.com.au


ABN 56072536700

Company Background Terra Firma provides focused and specialist services, delivering certainty to projects or business transformation by analysing, documenting and managing all facets of the initiative utilising industry leading practices and approaches. Our key portfolios are: Business Transformation, Business Analysis, Project Management; and Learning Development. Terra Firma is headquartered in Melbourne and has over 160 personnel employed across Melbourne, Canberra, Adelaide and Sydney. We provide our services across multiple industries. During our 12 years of operation Terra Firma has successfully completed in excess of 240 Government engagements, and last year was nominated as a finalist in the Telstra Vendor Awards. Our focus is on delivering key business outcomes by using proven techniques and qualified specialists who are accredited, industry-experienced, and independent. Our approach to providing professional services is based on routine and detailed review by senior managers responsible for service delivery. Specific to the AGIMO, Terra Firma has specialist expertise in business and systems project implementations, organisational change, business systems development and ICT infrastructure deployment. Terra Firma’s Project Management methodologies are closely aligned with PMBOK and PRINCE2, as well as components from other best practice methodologies, which have been developed and refined successfully over many years in the Australian marketplace.

Company Accreditation (Optional) Terra Firma is an Endorsed Australian Government Supplier and is a member of various Government panels. Many of our consultants carry certification to project management methodologies and standards such as PRINCE2, and the Australian Institute of Project Management’s (AIPM) RegPM qualifications. Our education and training strategies include encouragement for postgraduate studies in Project Management and accreditation to the Australian Qualifications Framework (AQF) Level 5 Project Management competency level (equivalent to AIPM’s RegPM program). We contribute to standards development, examples including: the Earned Value Management Australian standard (AS4817), development of the Corporate Governance of Information and Communication Technology standard (AS8015 - in which we have been contributors and reviewers), and leading the development of the Earned Value competency standards for the AustPMA. Our Business Continuity Plans adopt a rapid engagement approach that is aligned to the BCM process as endorsed by Australian Standard (HB221).


Terra Firma has a Quality Management System based on the requirements of the ISO 9001 standard. Integral to our quality strategy, we have the flexibility to work with existing methodologies, such as ISO standards, Six Sigma, CMMI, etc., as well as bringing proven methods and best practices to bear where appropriate for our client.

Business Process Transformation Terra Firma delivers sustainable, customer focused business improvement. Our methodology is collaborative, using our combined talents for effective change. Our Business Process Improvement services create competitive advantage through process improvement and redesign. Our service approach aligns with leading global methodologies and client tailored services. Terra Firma also plans, develops and supports client change initiatives through proven approaches and effective communication. We provide comprehensive communication and business value protection services. We have undertaken business transformation engagements across a variety of state and federal government bodies. For the Victorian Department of Communities Terra Firma provided Process Analysis and Design for a database was thought to have areas of ‘missing’ functionality. We mapped and agreed the processes with key stakeholders, conducting Requirements Analysis and identifying solution options. For the Department of Justice our scope of services consisted of a review of current processes and procedures for the receipt, management and realisation of forfeited assets. Documentation was compiled that existed of processes and procedures in appropriate formats based on UML notation. The Department of Human Services engaged Terra Firma to provide specialist Business Analysis services to the DINMNA/IR Project Team charged with the implementation of the PeopleSoft CRM solution; including, gathering, analysing, and documenting business requirements, developing Functional Specifications, and drafting UML documentation. Terra Firma successfully facilitated half-day workshops with senior project SME groups to gather, review, and document business requirements, and develop functional requirements. We delivered specialist Use Case Development training and also developed and managed the Change Request processes for the project.


Organisation Name The Birchman Group Asia Pacific Pty Ltd Trading Name

Contact Mr Peter Mahoney

Address Level 8, 256, St Georges Terrace,

Suburb Perth



Website www.birchmangroup.com


ABN 15116571361

Company Background The Birchman Group is an independent, international management consulting company that combines international experience and capability with local knowledge, relationships, and focus. We deliver value to our clients through organisation, process, and technology change and have developed a culture that revolves around: knowledge, integrity, partnership, pragmatism, and focus. Birchman has been instrumental in delivering consulting services to an impressive global client base. Birchman operates in 4 continents – and in Australia has more than 150 consultants based in offices in Perth and Sydney. We deliver consulting engagements to key clients in the Public Sector including: Western Australia Police, NSW Police, WorkCover Western Australia, NSW Attorney General’s Department, WA Department of Health, and University of New South Wales. We are a flexible, agile organisation that takes pride in our ability to solve our client’s problems. Birchman is renowned as an independent provider of Value Management services that: Delivers greater alignment of investments with business objectives, Determines and communicates the overall value of investments, Increases the value realised from new initiatives, Effectively implements major transformation programmes, Quantifies, justifies and optimises spending, and Reduces costs and optimises expenditure.

Company Accreditation (Optional) Business Process Transformation Birchman has extensive experience in delivering business process transformation, and business process re-engineering to help our clients meet business objectives. We believe Business Process Transformation is primarily about people, the way they interact, the technology they use, and the objectives (both performance and goals) that the processes underpin. Business Process Transformation is a term that Birchman sees as covering process, technology (i.e. workflow), and management disciplines.

Birchman recommends a well-founded Process Architecture to define the value chain for the enterprise, together with a process breakdown, which will direct modelling activities to those areas that will benefit most from improvements.

Birchman delivers through a clear methodology to support process architecture:

Preparation: agree the scope, team, methodology and tools for the project.


Visioning: decide vision, goals, and critical success factors, and review business strategy.

Analyse As and;#8208;Is: analyse, map, and validate As‐Is processes, identify process improvements, gather metrics and

identified information.

Design To‐Be: design, map and validate To‐Be processes, and develop recommendations.

Implementation of Change: determine implementation plan, roll out To and;#8208;Be processes, and execute change

management.

Continuous Improvement: Establish ongoing monitoring and review of processes.

Examples include:

- The business process mapping of the new business line and application process for HBOSA, introduction of Financial Advisors into its national network of retail branches.

- BPM Standards and Coaching to define the business architecture and process flow mapping for University of NSW

- Development of business processes for a software-based resource management tool for SKM’s Power and Industry business unit.


Organisation Name The Boston Consulting Group Pty Ltd Trading Name As above

Contact Mr Axel Hofmann


Suburb Melbourne



Website www.BCG.com


ABN 70007347131

Company Background The Boston Consulting Group (BCG) is widely regarded as the global leader in strategy consulting and has offices in 66 cities around the world, including Sydney, Melbourne and Canberra. Our global ICT Practice has 750 consultants and brings together business insight and ICT to achieve extraordinary impact. In the past five years, BCG has undertaken over 1,300 ICT projects for some of the world’s largest organisations, working with CIOs and CEOs to shape their strategic agenda. Our ICT Practice has five focus areas: Strategy, Transformation, Sourcing, Organisation and Performance, each one with various sub-topics. We remain strictly independent of product and service providers to ensure we provide objective and unbiased advice. We have worked with many Australian public sector agencies, including the ATO, AusTrade, Centrelink, Defence, DEEWR, Finance/AGIMO, Health and Aging, DIAC, Medicare, and Railcorp. Our highly effective stakeholder management skills and experience has resulted in a perfect track record for delivering public sector projects in difficult stakeholder environments on-time, on-budget and with high levels of client satisfaction. We have received three BRW-St George Annual Client’s Choice Awards – ‘Best Large Consulting Firm’ (2006 and 2008) and ‘Most Innovative Consulting Firm’ (2007) – based on a survey of over 10,000 senior executives.

Company Accreditation (Optional) BCG does not engage in external accreditation and certification

Business Process Transformation Identifying opportunities for our clients to create value by transforming business processes and helping them to implement these changes is core to BCG’s strategic consulting portfolio. We are recognised as a thought leader on process optimisation in the context of time-based competition and have continued to support clients in major process transformation efforts, such as re-organisations, globalisation, outsourcing and off-shoring, sharing of services, back office industrialisation, mergers, divestitures, and core system replacement.

Over the last few years, we have supported over 500 large-scale change efforts around the world, including some of the largest business transformations within Australia, with an exceptional track record for success.

As a result, we have extensive experience and a comprehensive toolbox to holistically support business process transformation efforts, including opportunity identification and evaluation, design


(business model, organisation, processes, etc), implementation, change management, stakeholder management and communication.

Recent project examples include:

1) Developed a new operating and process model for managing major crime for a state Police department. This end-to-end project involved developing the vision and strategy, defining the organisation structure and decision making processes and identifying the infrastructure and systems required to support the strategy.

2) Supported the post merger integration of two major Australian financial services organisations including support for the development of the future operating model, the integration of back office organisations and process transformation.


Organisation Name The Checkley Group Pty Ltd Trading Name The Checkley Group

Contact Mr Bruce Pedersen

Address Level 32, 101 Miller St

Suburb North Sydney



Website www.checkley.com.au


ABN 35132051328

Company Background The Checkley Group was founded in 2007 with the intention of providing clients with a credible alternative to the larger national and international consulting firms. Our goal is to help our clients improve their business performance through mobilising the resources necessary to deliver tangible and measurable outcomes. Our value proposition is all about experience - we only employ people who have "been there, done that". People who can hit the ground running and add value from day one. Not graduates fresh out of University who will repeat back your own views, but instead people who can add a fresh perspective on your business issue from their deep experience. We can help you with program and project management, business case development, business analysis, business transformation, and enterprise architecture. Our largest line of business is in Healthcare and our clients include NSW Health, Queensland Health, NEHTA, Serco Asia-Pacific, several private hospital chains, and various health agencies in Victoria. We also work in the broader public sector arena, and we are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries.

Company Accreditation (Optional) The majority of our consultants have formally accreditation with the AIPM or PMI, and/or have PRINCE2 certification. We take a structured approach to all of our projects and in particular on clarifying and agreeing scope and timeframes as vital initial steps. We are approved suppliers under the NSW Government 2020 Panel for most ICT services, across all departments and ministries. We are committed to delivering quality work, and with all engagements we seek to complete engagement reviews with our clients within 6 weeks from the end of the engagement. Our view is that the best way to understand whether we are consistently delivering quality work is to ask our clients.

Business Process Transformation All large projects are ultimately about change. Implementing new technology is pointless if there is no understanding in the business of why the change is happening and no willingness to use the new systems and processes. Our approach starts with gaining a clear understanding of the current state environment, and the organisation’s strengths and weaknesses around strategy, people, process and technology. Next, our future state definition phase looks at what the future organisation and process will look like relative to better practice in the industry. We then conduct a gap and impact analysis to fully understand the details of the change between the current and future state, and how it will affect staff in their daily work. At The National eHealth Transition Authority (NEHTA), our consultants worked on analysis of consumer and provider system support to understand impact on


ongoing change and adoption of the Personally Controlled Electronic Health Record (PCEHR), and communication and training modules design and review for consumers and healthcare providers in preparation for the launch on 1st July. At NSW Health we led the Electronic Medical Record implementation, a multi-year transformation project with than 50,000 staff trained in the new processes, and extensive as-is and to-be assessments conducted on multiple sites.


Organisation Name The Frame Group Pty Limited Trading Name

Contact Mr Robert Jackson

Address Unit 9, 25 Buckland Street, PO Box 224

Suburb Mitchell



Website www.framegroup.com.au


ABN 48095369403

Company Background Frame is an Australian company with ISO 9001:2000 quality endorsement that provides technology services to a wide range of clients including Federal and State Government Departments and major commercial organisations. We act as a trusted adviser to our customers, using a proven lifecycle approach that is customised to solving their business issues with technology solutions. Our core capabilities are business process consulting, unified communications, information solutions and data centres. Frame’s business consulting team can assist your organisation in achieving its short, medium and long-term goals. Areas of specialisation include: strategic planning; implementation planning; governance, risk and compliance (GRC); collaborative communications; business process management (performance improvement and alignment); and sourcing and supplier management. Frame has a demonstrable record of working closely with our clients. We work on building long-term relationships with our clients and work hard on understanding their current and on-going business and technical requirements. Through this understanding we are able to offer them cost-effective, innovative solutions. We provide our clients with ongoing competitive analysis, pro-active initiatives, on-going education and knowledge sharing.

Company Accreditation (Optional) Frames memberships, endorsements, partnerships and certifications include the following: Memberships: Corporate Partner, Australian Institute of Management NSW & ACT Limited Member Queensland BICSI Member National Committee of BICSI Australia and New Zealand Member Australian Institute of Project Management (AIPM) Member Information Systems Audit and Control Association (ISACA) ISACA representative at Standards Australia on the Standards Committee IT-030-01, AS8018, IT Governance Corporate member Information Technology Service Management Forum (itSMF) Member Institute Engineers (IE AUST), previously IREE Endorsements: ISO 9001:2000 Quality Endorsed Company, QEC 20120 Registered Training Organisation, 2004/08464 Partnerships and certifications: Cisco Partner Microsoft Gold Certified Partner


FAST X10 Partner Network Appliance professional services partner Novel Authorized Partner IPFX Certified Partner Computer Associates partner 3Com Gold Partner Cyclades Certified Partner Siemon Certified Designer Authorised Trend Micro Associate Partner A number of Frame consultants hold Federal and NSW Government Gateway accreditation.

Business Process Transformation The Dust Diseases Board is a NSW Government department that awards payments to sufferers of dust-related diseases. As a compensation awarding body, they have a requirement for highly transparent processes. The application infrastructure had evolved over time and the various components did not communicate. Significant process knowledge was tacit and undocumented. Frame was engaged to review the current processes, perform an enterprise architecture review, and produce a specification for a system to support the processes. Interviews revealed significant misunderstanding between groups. Frame documented the enterprise architecture, business processes and data flows, creating a common basis or the determination of development priorities. A development roadmap based upon the Board’s priorities was then developed.

HTS is bringing the TiVo Digital Video Recorder to Australia. The distribution and partner model in Australia is totally different to TiVo’s other global markets. Frame was engaged by HTS to assist in determining the business models and to develop an online communication hub for all partners. Frame was able to move rapidly from a very nebulous business problem to a system specification with clear understanding from all stakeholders. This was achieved by running a series of workshops with key representatives from the companies involved. Frame used the IDS Scheer Value Engineering methodology tool and documented processes using the Aris tool. System requirements were then mapped into the same process flows. Clear identification of roles helped in determining service points for the service orientated architecture. Finally, these illustrations were submitted to senior management for approval.


Organisation Name The Hackett Group Trading Name

Contact Mr Keith Robbins

Address Level 34, 50 Bridge Street

Suburb Sydney



Website www.thehackettgroup.com


ABN 45132863079

Company Background The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilising best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritise initiatives to enable world-class performance. Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 50% of the FTSE 100. The Hackett Group has global offices in the United States, Europe, India and Australia and is publicly traded on the NASDAQ as HCKT.

Company Accreditation (Optional) Business Process Transformation The Hackett Group’s approach to business process transformation is unique and underpinned by our empirically proven Hackett Best Practices. Unlike the more traditional consulting approach we don’t dwell on the current state rather we start with the answer. We review each relevant Hackett Best Practice for applicability, the degree of existing adoption, the degree of achievability and the improved efficiency and/or effectiveness each would deliver.

For each Hackett Best Practice we hold supporting process documentation and system configuration guidance for SAP, Oracle and PeopleSoft enabling an efficient implementation.

We also review the optimal service delivery model for the resulting processes. The range of possible service delivery options are defined within the organisation’s strategy, culture and risk tolerance. Processes are reviewed against process sourcing drivers and Best Practices to determine where they should be performed: locally, in a shared service centre, or outsourced locally or off-shore.

Hackett has extensive experience of leading fact based, Best Practices led business process transformation engagements across Finance, HR, IT and Procurement functions. Two examples include Del Monte and Lexmark where for both of their IT groups we completed a Best Practice Assessment, a Service Delivery Model assessment, resulting in the development of a transformation plan and the subsequent implementation of process improvements.


Organisation Name The Nous Group Pty Limited Trading Name The Nous Group

Contact Ms Alison Hawkins

Address Level 9, 347 Bourke Street

Suburb Melbourne



Website www.nousgroup.com.au


ABN 66086210344

Company Background The Nous Group (Nous) is a consulting company specialising in assisting complex businesses to maximise their performance. We exist to achieve positive influence, which means working with clients whose products and services we believe will improve our society’s well being and working on projects critical to our clients’ success. We care about and deliver outstanding results for our clients. We typically work on issues we believe promise character, challenge and multiple layers of benefit for the client. We have expertise in strategy, organisational and information driven change, information management and leadership and management development. Nous brings depth of relevant expertise, a rigorous strategic thinking ability and insightful frameworks to its projects with clients in both the private and public sector. Our clients include major state and federal government departments and top ASX listed organisations across several industry sectors including health, human services, financial services, environment, utilities, science and technology. Nous was established in 1999 because its founders wanted to apply their management consulting and leadership development capability to issues that mattered with clients who shared commonality with Nous’ values.

Company Accreditation (Optional) Nous is an Australian Government Endorsed Supplier. In our governance work, we use the key standards AS/NZS 4360 (a minimum requirement of Victorian Government Risk Management Framework) and the AS 8000 series of standards to identify key governance activities. We have in-depth understanding of AS4360, CoBIT and Victorian/Australian government standard approaches (such as VAGO guidelines for IMT projects, Victorian Dept of Treasury & Finance’s Investment Management standards and the ‘Gateway’ Review processes of both the Victorian DT&F and the federal DF&R) to identify, analyse, evaluate and treat risk to ensure projects effectively deliver the identified benefits. Nous is expert in Prince2 and other project management methodologies and applies ISO and Australian standards for security threat, risk assessment and strategic security management. Nous consultants are skilled in project management toolsets for risk management and we bring to our work the core competencies of deep expertise in organisational culture and performance management along with organisational change management and the workings of government, including e-Government and government service delivery models. This adds rich insight into risk and success drivers in major government IMT projects. For our information management and technology activities, Nous applies AS8015


Business Process Transformation Nous approaches business transformation through an integrated review of key processes, leadership, culture, team roles and capabilities as well as system functionality required to support strategic objectives. We use process models to develop stakeholder understanding of future options and facilitate workshops to agree on preferred outcomes for each element of the integrated plan. An example is our end-to-end functional review of a major Victorian insurer’s accounts processing function. Through facilitated workshops, Nous developed process models with improvement recommendations for presentation to senior executives. Nous’ recommendations were accepted. Another project focussed on workload impact assessment for a large Victorian Department after an enterprise-wide case management system rollout resulted in a perceived increase in user workload. Business processes in old and new systems were mapped and staff consulted to obtain a business perspective of changes brought by the new system. Processes at six sites (three legacy system and three post-implementation) were mapped to identify variance and measure time/effort. Impact and sources of additional effort were verified and strategies designed to reduce reliance on paper, enhance staff capability to interact with the new system and improve system function and business processes. Recommendations were accepted and Nous facilitated workshops to detail process issues and system improvements. Nous also delivered a major overhaul of a traffic camera enforcement process spanning two agencies in NSW. This revised each organisation’s processes, business model, IT infrastructure and over-arching governance structure to deliver an optimum end-to-end service solution.


Organisation Name ThinkPlace Unit Trust Pty Ltd Trading Name ThinkPlace Trust

Contact Mr John Body

Address Level 1, Unit 3, Green Square, Jardine Street

Suburb Kingston



Website www.thinkplace.com.au


ABN 34280130162

Company Background ThinkPlace is a strategic design consultancy focussed on helping organisations articulate their direction, designing services that deliver on that direction and bringing about the organisational change to deliver those services. We have significant experience in designing architectures for enterprise ICT systems that strongly link to agencies’ strategic intent and business architecture (eg Case Management and Customer Relationship Management), and in developing project methodologies, investment and governance arrangements, and design approaches that directly tie ICT to a business and strategic context. We work with complex organisations across the public sector – government, not-for-profits, community, economic development, social development and voluntary organisations. We also work with private sector organisations involved in delivering public and community value. ThinkPlace has accumulated a wealth of experience and knowledge of the public sector context. This means we can hit the ground running on complex projects to turn ideas into reality fast. We have broad experience across multiple government agencies and public sector organisations. We understand government service delivery, regulations, compliance and law enforcement. ThinkPlace’s unique design approach helps our clients view their challenges from a different perspective and with an authentic focus on people, their experiences and opportunities for innovation that creates public value.

Company Accreditation (Optional) N/a

Business Process Transformation ThinkPlace specialises in process mapping, analysis and transformational change. We help organisations get clarity on their operations and identify opportunities to transform the way they do business. Our unconventional process design methods combine analytical approaches with creative and collaborative design techniques. We utilise a strong understanding of policy and legislation and an ability to work through complex business problems and collaboratively work with people. Our documentation clearly conveys how government businesses work and ought to work. Example 1: ThinkPlace reviewed government procurement processes with a view to streamlining agency practices. Working with several agencies, we analysed the business rules driving procurement processes set out in the FMA Act and policy framework. We mapped procurement processes employed by government agencies and analysed procurement case studies to determine their effectiveness and efficiency. Our research insights formed the basis for recommending and designing a Good Practice Model. Our recommendations are currently being adopted and we are helping affected agencies implement the changes. Example 2: ThinkPlace worked with SEWPAC to


review the way wildlife permits are administered. This involved redesigning permit application forms by co-designing with industry participants. With staff, we mapped the current business process for assessing and granting a permit to import or export protected wildlife. We identified and prioritised a number of initiatives to build a case for redesigning the business process so as to make it easier for industry to comply and to ensure the department administers wildlife permits effectively.


Organisation Name Third Horizon Consulting Partners (The Trustee for Third Horizon Trust)

Trading Name Third Horizon Consulting Partners

Contact Mr Steven Metzmacher

Address Level 9, 60 Marcus Clarke Street GPO Box 793

Suburb Canberra



Website www.thirdhorizon.com.au


ABN 77149865113

Company Background Third Horizon was established in 2004 by former Arthur Andersen partners to assist clients in the design and implementation of strategy and business transformation. Our focus on ICT includes the assessment, transformation and implementation of IT strategy, operating models, outsourcing programs, project delivery models, project management methodologies, IT cost management, system evaluation and selection, and program management of large scale ICT implementation programs. The focus of Third Horizon is on being a practical consulting organisation that focuses on implementation to ensure results are delivered. We have grown rapidly since commencement with over 40 experienced consultants in our Canberra, Sydney and Melbourne offices. Third Horizon uses experience and independence to deliver results to clients. We are a privately held, independent firm that does not have alliances with technology vendors. Therefore we do not have any conflicts of interest in the advice we provide. We have structured quality assurance procedures that ensure we do not enter into any relationships that create conflict for our clients. We offer an integrated set of consulting services to a wide portfolio of clients in industries including government, financial services, industrial and consumer products, media, transport, water and power utilities and government business enterprises.

Company Accreditation (Optional) Business Process Transformation One of Third Horizon’s core offerings is business process optimisation and transformation. This is achieved by working with operational level staff to understand core business processes, key issues with existing processes and opportunities to improve the efficiency, cost, time and quality of processes. We employ a range of process analysis and modelling strategies incorporating process visioning, six sigma process assessment and various workflow modelling tools. We have extensive experience in working with operational level staff and facilitation and presentation to Board and Executive level stakeholders.

Third Horizon’s approach to business process transformation (utilising BPMN) includes:

- Fact based, data driven, as-is assessment of current processes through engagement with key stakeholder groups via face-to-face interviews, facilitated workshops and senior executive forums.


- Modelling of to-be processes, which challenge the norm, incorporate ideas from other organisations and industries, and help organisations in meeting their goals.

- Articulating and managing the flow-on effects of process changes, and facilitating interfaces with other groups.

Specific examples of our work include:

1. BNP Paribas – Third Horizon carried out several operational improvements encompassing the end to end assessment and re-design of critical processes, including unit pricing registry, securities pricing, and the standardisation of service processes across its customer base.

2. Sydney Water – Third Horizon consultants were engaged to model and transform business processes across the organisation covering planning, operations, customer service and corporate processes. This involved process visioning, assessment of existing processes, detailed modelling and design of new workflows and implementation of process changes.


Organisation Name Toto Business Solutions Pty Ltd Trading Name

Contact Mrs Connie Tasker

Address 34 McInnes Lane

Suburb Sutton



Website


ABN 53108796854

Company Background Toto Business Solutions is an independent consultancy firm founded in 2003 by a group of professionals - each with over 20 years experience in the IT industry and a proven track record for delivering results for their Customers. We provide objective, relevant and expert advice to both middle management and senior executives on a range of issues including strategy, design, technology and business process. Our customer base includes both State and Federal Government Agencies and large private organisations. Toto Business Solutions provides a range of specialist services to assist business clients in the analysis and design of their solutions and outcomes. We are problem solvers that apply our extensive industry experience and analytical skills to your business issues to provide you with clarity, understanding and proposals on the way forward. Our commitment to quality service means we provide advice based on your specific needs rather than a one size fits all approach, ensuring our recommendations are aligned with your organisational objectives and that we have considered the constraints, cultural and governance requirements relevant to your organisation. Our service offerings include: Solution design Strategic or Operational reviews Design assurance Conceptual model development Problem identification and resolution Functional analysis Facilitation services Strategy development Business Process mapping Enterprise strategy and architecture development Best practice research Risk assessment

Company Accreditation (Optional) Business Process Transformation Toto Business Solutions specialises in Solutions Analysis; working with clients to identify opportunities to improve their business and then designing the solutions to help them achieve success.

We have proven Senior Business Analyst and Business Process Engineering experience including documenting of complicated business processes, identifying business process re-engineering


opportunities, definition of client requirements, systems design, and providing recommendations of appropriate solutions. We are highly skilled in complex issue resolution, have excellent presentation skills and a demonstrated ability to communicate complex concepts at senior levels.

Recent experience has included:

For the Australian Taxation Office:

Various business process mapping engagements including development of a costing model for the Family Tax Benefit (FTB), current state process mapping for Income Tax Amendment processing, Activity Statement processing, High Risk Refunds processing, etc. Theses engagements included facilitation of workshops, business process mapping, analysis, consultation with key stakeholders and presentation of enterprise business process improvements to Senior Executives in the form of future state models.

For Ansett Australia

Client centric Business Process Engineering for enterprise Client Relationship Management activities.


Organisation Name Velrada Trading Name Velrada Capital Pty Ltd

Contact Mr Malcolm de Silva

Address Level 22, 140 St Georges Terrace

Suburb Perth



Website velrada.com


ABN 38136050701

Company Background Velrada is an Australian owned management consultancy with expertise in technical and service delivery. The firm has a strong national presence, as well as an Asian Pacific presence in Singapore. Velrada provides organisations a flexible and customised approach with subject matter experts who own the outcome. Velrada specialises in Government, Earth Resources and related sectors. Established in 2007 by a conglomeration of business executives and specialists from tier one consultancy, systems integration and enterprise systems firms such as: Cap Gemini, Andersen Consulting, Ernst and Young, Oracle and Microsoft, Velrada has grown 276% in FY11 and currently employs 65 experts in various disciplines. Velrada’s growth trajectory will require 250 employees in 2014 to meet client requirements. Velrada recently earned second place in the 2011 SmartCompany Smart50 Awards which recognises Australia’s smartest entrepreneurs and organisations that are changing the business landscape. Velrada’s core business services include enterprise solutions, information management, integrated and remote operations centres, and risk and governance including environmental impact. Velrada’s clients include Department of Indigenous Affairs, WA Department of Water, Office of Environmental Protection, Department for Communities, Woodside Energy, Rio Tinto and Santos to name a few.

Company Accreditation (Optional) Velrada places high importance on the quality of work complying with Quality Management System and Environmental Standards -- ISO 9001:2008 (Quality Management Certification) and ISO 14001:2007 (Environmental Management Certification). Completed audit and certification is scheduled for the first quarter of 2012. Velrada has a number of consultants accredited with ISO 31000:2009 Risk Management Certification. Velrada's consultants have certifications and experience in many methodologies, including Prince2, MSP, P3O, PMP, ITIL, Lean, Six Sigma and RUP. Currently, Velrada has Microsoft Silver certification for SharePoint Portals and Microsoft CRM with Gold Certification to be achieved by December 2011. Velrada is an Australian Computer Society (ACS) Professional Partner Program member; is a full member of the Australian Information Industry Association (AIIA); and has employees with membership in the Australian Institute of Company Directors (AICD).

Business Process Transformation Velrada has assisted several organisations to transform their business by re-engineering core business processes and leading them through organisational change.

Department of Indigenous Affairs (DIA)


The Western Australian DIA is responsible for overseeing all applications for site disturbance of land on which Aboriginal sites are located. DIA recognised the need to dramatically improve the approvals process and to introduce a solution that mitigated challenges facing the department. Proof of Concept as well as detailed process maps were developed for the re-engineered end-to-end process from application submission through to approval.

Department of Water (DoW)

Assisted in the design and implementation of a Farm Water Rebate (FWR) Management System At the commencement of the engagement, DoW went through a series of workshops to determine the ‘as is’ process for the FWR application process and define future requirements. From the current-state analysis a number of business improvement opportunities were identified and a comprehensive set of ‘to be’ process maps where able to be defined. An Agile development approach was subsequently used to design, build and test the resulting solution. Significant business benefits are expected through process re-engineering and process automation which will increase staff quality, efficiency and reduce the costs and process times for managing FWR applications.


Organisation Name Veronica Jurica Consulting Pty Ltd Trading Name Veronica Jurica Consulting

Contact Ms Veronica Jurica

Address 16 Blythe Close

Suburb Kaleen



Website


ABN 87149568794

Company Background Veronica Jurica Consulting was established in February 2011 as a strategic design consultancy to assist organisations and departments in developing their strategic direction, transform their business and deliver better services across government and the community. Veronica has had significant experience operating at senior levels in the public service, a strong understanding of the machinery of government and a Master of Public Administration. She has consistently delivered towards outcomes by understanding and balancing administrative design with government policy and has been involved in delivery complex commercial and public policy responses and solutions, often working across multiple stakeholders and the community to achieve results and increase public sector productivity. Veronica Jurica Consulting has worked with a number of government departments to shape and drive changes for ICT enterprise initiatives and reforms. The background and experience enables effective change through an excellent foundation of design methodology, understanding the government framework, risk management, change management and organisational behaviour. Veronica Jurica consulting provides strategic design facilitation, co-design and information design skills and techniques. Our approach understands the need for multi-disciplinary teams in the design process and has extensive experience in leading executive groups throughout the design, planning and delivery process.

Company Accreditation (Optional) Business Process Transformation Veronica Jurica Consulting specialises in transformational change from high level design to process mapping and applying organisational behaviour and change management methodologies. Through our design methodology, we assist with clarifying intent and ensure that when transforming business processes that they result in increased efficiency and effectiveness and are consistent with delivering a strong public service in line with the APS Reform Agenda and Blueprint. Veronica assisted the Office of Hearing Services (OHS) develop a shared understanding of the goals, required resources and risk of the IT project. The budget measure required the delivery of improved service support through the modernisation of the OHS IT system and enabling electronic application processing and information exchange to support faster services to clients and more timely service delivery for service providers. A comprehensive document supporting the process was delivered. On the NDIS project, Veronica is assisting FaHCSIA with the high level end-to-end Scheme Blueprint. Through various channels and facilitated workshops, the client pathway must be translated down into operational processes for the Department to operate an insurance scheme for people with a disability, their families, carers, provides and States and Territories. There is a strong


driver to reduce duplication of effort, achieve savings and reduce compliance costs for people interacting with the system. This is an ongoing design process and requires a strong understanding of policy, legislation and administration to ensure public value is achieved and there is seamless delivery. Our documentation is enhanced by visual communication and information design skills.


Organisation Name WDScott Asia Pty Ltd Trading Name WDScott Asia Pty Ltd

Contact Mr Gary Allan

Address Suite 1, Level 1,25 Bentham Street

Suburb Yarralumla



Website www.wdscott.com


ABN 19125833356

Company Background WDScott is an Australian-owned international professional services firm with a proven reputation of providing ICT services to government and corporate organisations. WDScott has developed a unique service culture known for integrity, attention to client needs, practical recommendations and the desire to work alongside clients across a range of services. In Australia, we are a boutique firm with a powerful workforce of 50 employees and contractors. We believe ‘less is more’, engaging small specialised teams to facilitate skills and knowledge transfer resulting in higher impact for our clients. At WDScott, people are our greatest asset, and our consultants are highly qualified and experienced professionals. They have wide industry and consulting experience enabling them to not only perform better but to work cohesively with clients. Our goal is to help clients improve processes and capabilities enabling them to reach their desired outcomes. The aim of WDScott is to assist clients to interrogate themselves using our analyses and continuously improve their business processes and supporting enablers, to help them reach their objectives. WDScott frames its projects within a ‘Why-What-How’ approach allowing us to better understand how a client’s business works and to help re-design relevant work practices using

Company Accreditation (Optional) WDScott is a member of the Defence Industry Security Program and most staff have AGSVA security accreditation. WDScott has a unique service culture known for integrity, attention to client needs, practical recommendations and working with clients across a range of services. The principles of ISO 9000 are important to our SME consultancy work and the principles are applied to out Lean/6 Sigma approach to Continuous Improvement (CI) to ensure that staff take responsibility for delivery of quality outcomes. Skill sets range across the alignment of business and technology, enabling us to undertake the management of portfolios, programs and projects, and developing business process model frameworks and integrating them into organisations’ work practices. Some staff have accreditation to the AICD and IE (Aust). Individual staff qualifications and accreditations include formal tertiary qualifications Doctorate in Philosophy (PhD), Masters’ Degrees in Business Administration (MBA), Science, Engineering, and Business. Bachelors' Degrees are typically Engineering, Business, Economics, Commerce, Law, Psychology, and Applied Science. Several staff have Program and Project Management accreditation and qualifications including Master Project Director (MPD), Registered Project Manager (RegPM), and accreditation with Project Management Body of Knowledge (PMBOK), and PRINCE2 project management methodology (at practitioner, consultant and trainer levels).


Business Process Transformation WDScott is able to supply Business Analysis (BA) services to Portfolio Agencies, based on a long and successful track record of providing strong stakeholder management, liaising with vendors and solution developers to map and match requirements, and consultation leading to documentation of business requirements. Subsequently we develop business models and process models to demonstrate and implement the process improvements and support ongoing business process re-engineering. We have deep experience with the conduct of feasibility studies, development of business cases, and the cost/benefit analysis leading to functional and non – functional specifications. Often clients then use WDScott to advise on quality assurance and the project management of the solution to implementation. WDScott staff are engaged regularly to support the business in organisational change management to maximise business benefits. We have provided Business Analysis, Process Reengineering and Organisational Change services to the ACT, NT, NSW, VIC and QLD Governments, a wide range of Commonwealth Government departments and agencies including Defence, ATO, DCCE and Centrelink. We also have many high-profile private sector clients, including Holden, BlueScope Steel, Ticketek, Hoyts, AMP, MLC, ANZ, AXA, Cochlear, Sydney Water, Australia Post, RACQI and National Australia Bank. Our senior staffare regularly called on to brief Corporate Boards and Government SES level Steering Committees. Our proven methodologies summary graphics, executive reporting (eg. using Holocentric Modeler) on the Defence HR Reform Project, is very well regarded by senior APS SES and military staff. On the Defence HRRP project, the identification of business requirements and subsequent analysis using Holocentric modeller provided the client with an easily understood outline concept and business case, which enabled the rapid acceptance by senior management.


Organisation Name Weiser Consulting (Weiser Australia Pty. Ltd.)

Trading Name Weiser Consulting

Contact Mrs Sonya Weiser

Address PO Box 6372

Suburb Halifax Street

State SA Postcode 5000


Website www.weiserconsulting.com.au


ABN 84136475039

Company Background Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning advice that increases productivity, reduces cost and improves service quality. Our clients typically rely on their IT investment as an integral part of their business processes. The services we provide maximise value for our clients, though the combination of a high level of business knowledge and the ability to implement and support proven technical solutions. Whatever your size or industry, Weiser Consulting has the knowledge, expertise and experience to implement effective solutions for your business, delivering strategic IT and business planning that increases productivity, reduces cost and improves service quality. Weiser Consulting specialises in transforming the value already invested in business assets into solutions that meet new business demands, particularly in a time of economic uncertainty. We have the expertise to develop tailored IT and business solutions that can save you time and money. The Principal Strategic Consultant of Weiser Consulting is Sonya Weiser. Sonya has extensive IT industry experience and formal knowledge of corporate governance and business requirements analysis. This experience spans a diverse range of industries and organisations, including a number of South Australian government agencies.

Company Accreditation (Optional) Weiser Consulting has an outstanding level of experience in ICT strategic planning, project management, business case development and business process improvement. Our Principle Strategic Consultant, Sonya Weiser, has formal knowledge of corporate governance and business needs through completing a Master of Business Administration (MBA) at the University of Adelaide (2009). Our experience spans a diverse range of industries and organisations, including numerous South Australian government agencies. Weiser Consulting is a member of Women in Innovation and Technology (WIT), the Australian Information Industry Association (AIIA) and the Technology Industry Association (TIA).

Business Process Transformation Weiser Consulting provide business process improvement services, adhering to Business Analysis Body of Knowledge (BABOK) standards, offering analysis of current business processes and future requirements, determining performance gaps and recommending improvements. The Principal Strategic Consultant of Weiser Consulting, Sonya Weiser, has provided business process transformation expertise for numerous organisations. Sonya provided process review and performance analysis services for TAFE English Language Services in 2009, including business


process mapping of current administrative processes and performance review of administrative processes and systems. Efficiency improvements were achieved, especially at times of peak demand. The need to replace a manual card system for tutors was highlighted as a recommendation for improvement. At Department for Environment and Heritage (DEH) in 2009, Sonya created business process map diagrams for incident reporting, site rationalisation and annual provisions. Accompanying check list documents were also created for site rationalisation. This work facilitated introduction of changed work practices being introduced by asset management services in DEH. In 2009-2010 Sonya provided business process transformation services for Brecknock Insurance Brokers. A performance review of current processes and procedures was conducted, particularly focussed on use of standard letters and consistent communication to clients. A review of adherence to and consistent use of branding was conducted. Recommendations were formed as an outcome of a gap analysis comparing current performance to optimal processes and best use of current IT infrastructure, systems and databases. Immediate improvements were recommended and implemented to external client communications, with longer term recommendations also provided for improvements to processes.


Organisation Name Wipro Australia Pty Ltd Trading Name Wipro

Contact Mr Patrick Bodegraven

Address Level 1, 18 National Cct

Suburb Barton



Website www.wipro.com


ABN 80121950463

Company Background Wipro Australia Pty Ltd is part of Wipro Ltd which is a global management consulting, technology services and outsourcing company. With more than 100,000 employee across the globe, the company generated revenues of $US 5.4 billion with 28% YoY growth for the fiscal year 2008-09. Wipro offers a wide range of consulting services with specialisations across most aspects of management and technology consulting, business service delivery and operation. In addition, Wipro provides ‘End to End’ solutions in systems integration and outsourcing means our consulting advice is pragmatic, outcomes focused, and mindful of implementation challenges. Our clients span a broad range of industries worldwide and include many of the Fortune Global 100 and Fortune Global 500 companies and Government agencies. Many of our top 100 clients have been clients for at least five years. Wipro Consulting Service has a vast pool of qualified resources in the following functional tracks - Business Consulting – 200, Architecture Consulting – 400, Portfolio consulting – 200 and Business Process Improvement – 400 consultants. Wipro Australia operate offices in Sydney, Melbourne and Adelaide with over 700 employees servicing our customers across all of our functional domains. Customers include the University of Canberra, Northern Territory Government, Telstra

Company Accreditation (Optional) CMMi Accreditation – Wipro is the first PCMM Level 5, SEI CMM Level 5 and CMMi Level 5 certified software & IT services company globally and the first outside USA to receive the IEEE Software Process Award. ISO & BS Standard Wipro started its Quality Journey in 1993 by adopting ISO 9000. Wipro was certified by BVQI and was recertified ISO 9001:1994. Wipro was certified for the ISO 9001 2000 certification. Wipro is the first software technology and services organization in India, to be certified for complying with the ISO 14001 standards for the Environmental Management System. Wipro was certified as compliant with the BS7799 standards in 2002. Wipro was awarded the BS 15000 in 2004. Wipro has adopted complete BS15000 framework processes and in addition project management which is extremely critical to manage projects for any size organisation. We are able to address IT Infrastructure management and service support needs for our clients while maintaining high standards of quality and cost effectiveness Six Sigma Wipro is the world’s first IT Company to adopt Six Sigmainternally. Six sigma methodologies in practice include Six Steps to Six Sigma (SSSS), for transactional quality, cross functional process mapping, DMADV, and DMAIC, in software development.


Business Process Transformation Wipro’s business process transformation services ensure process optimization that lead to revenue enhancement, cost reduction, customer satisfaction and improved quality of products or services. Our Experienced Enterprise and Business Architects develop business process models using BPMN specifications in many process re-engineering, enterprise architecture and BPEL led application development engagements. The consultants are trained extensively on eTOM, TOGAF, Prince 2 and Six Sigma. The business processes elicited in these workshops were either As-Is/To-Be or Internal/Interface/Collaboration or Detailed/High Level Domain Models. For developing the business process models, we use standalone Process Modeling tools or tools that are part of Enterprise Architecture suite for Business Process and Architecture Modeling. The models developed using these tools can also be simulated to analyse and identify the process efficiencies. Wipro’s customers derive the following benefits: adoption of process-centric approach; Creation of agile, effective performance measurement, implementation, monitoring ongoing improvement program etc. Case Study 1 Wipro has consulted one of the largest Australian Energy & Utility retailers for its retail business process transformation. We were instrumental in designing the Future Mode of Operations (FMO) aligned to the client’s strategic goals. Consultants identified Differentiating Performance Areas (DPA) to be embedded into the FMO and also, defined the KPIs to monitor performance of the designed processes. Case Study 2 Wipro is working with the Kingdom of Bahrain Government to define National Enterprise Architecture Framework and Business Architecture for various ministries and agencies and Business Process Transformation is one of the critical components of this framework.


Organisation Name Yael Bright Consulting PTY LTD Trading Name Bright Consulting

Contact Mr Aviel Vaknin

Address P.O Box 460 Civic Square

Suburb Civic



Website www.brightc.com.au


ABN 85156575647

Company Background Bright Consulting is a delivery-focused company providing management services, Business Analysis and advisory services. We specialise in increasing project management capability as well as delivering highly complicated projects successfully. Bright consultants are contracted to our customers at extremely competitive rates; we believe that a successful delivery can be achieved by providing expert advice at reasonable prices. Bright Consulting targets the best consultants in the market; those with vast experience and knowledge who are passionate about what they do. Our rigorous recruitment process highlights a selected few who are invited to be part of Bright experience. We support our consultants during their engagements and regularly monitor and tracked their progress. This service ensures higher successful rate of delivery as well as continuity. We see this service as demonstration of our values and commitments to the success of our clients; we therefore provide this service at no additional cost.

Company Accreditation (Optional) Bright Consulting targets highly experienced consultants as our permanent staff. Our employees are certified in most of the industry recognised Methodologies : Prince2, PMBOK, MSP, as well as Project lifecycles : waterfall and Agile. We ensure our consultants maintain their high level of accreditation , as well as exposing them to the latest developments in Program and Project Management through training and technical workshops. Our internal Project Management Office ensures that we provide our customers with a superior service. Our practice lead is accredited CMMI (Capability Maturity Model - Integration) who continuously develop and enhance our Project Management capability and support our consultants throughout their assignment. Bright Consultants are a proud member of the ACS, PMI, AIPM and AIM.

Business Process Transformation Bright Consulting employs consultants who possess strong business engagement and stakeholders management. Employing these skills, our consultants can quickly assess your business’ current processes. By utilising power sources and influence strategies and relying on their past experience, our consultants are able to effectively engaging with stakeholders at different levels.

Once we establish a clear picture of the business, we engage with the business and develop a process that meets the client’s requirements. In addition, we will provide you with a road map including incremental changes to enable you to achieve the ultimate objective.

We appreciate that fact that each organisation has different requirements and constraints and therefore react differently to change. Our consultants are able to customise, tailor and scale their


proposed process accordingly and help build a change management plan, to ease the transformation impacts on the organisation.

Some sample engagements for our consultants include:

- The development of key processes within Airservices Australia to identify, engage and secure key resources across the organisation to enable program strategy realisation. This activity was necessary due to the criticality of some key international initiatives and there was a necessity for process re-engineering to enable the organisation to deliver. The outcome of this activity saw a successfully delivered program of work and an ongoing improvement model utilised by the organisation.

- The creation of a new business process for the management and reporting on IT assets at Department of Health and Aging. This acitivity included the analysis, illustration and documentation of the process, whilst getting the required buy-in from the different stakeholders. This required discovery and understanding of the business units, finance branch, Technology Group and 3rd party vendors impacted by the change.


Organisation Name Zen Ex Machina Pty Ltd Trading Name Zen Ex Machina

Contact Ms Mia Horrigan

Address Unit 7/43 Sandgate Road

Suburb Albion

State Qld Postcode 4000


Website zenexmachina.com


ABN 93153194220

Company Background Zen Ex Machina was founded in 2011 in response to the needs of Australian businesses and government for elegant solutions to modern, complex digital problems. We are outcomes focused, working closely with our clients and their stakeholders to create a shared understanding of the value required of products and services in the government and private sectors in a way that is adaptable to the changing needs and priorities of the modern business environments. Our consultants have over 10 years experience working extensively across Federal Government agencies including Department of Health and Ageing, Department of Defence, Department for Human Services and Department of Employment, Education and Workplace Relations. We believe that the good inherent in 'the machine' of this digital age is most effectively and efficiently delivered through ensuring that the strategies we create, the solutions we develop, and the tactics we employ are: •In harmony with end-users' needs. •Useful, usable and fit-for-purpose. •Balanced across all channels of customer engagement, whether digital or traditional. •Value-driven. •Created collaboratively with our clients. A key element in our approach is the provision of sound project management capability to ensure timely, cost effective delivery of a quality and valued aligned outcomes.

Company Accreditation (Optional) Our Zen Ex Machina Business Strategy and Project Management Consultants have Prince2 certification and Scrum master Certification (Agile Alliance). Our Technology consultants are certified Adobe Instructors and certified technical trainers.

Business Process Transformation Our Senior Consultants utilise business process modeling standards such as BPMN to develop and document business processes in order to help an agency affect change from the current state to the desired state and helping them to identify areas where automation of processes may streamline and support business decisions. Zen Ex Machina consultants have extensive experience in facilitating business process workshops with government agencies and are able to relate the process in an accessible manner to non-technical executives and officers across the APS. Case Study 1: DOHA Pharmbiz - New business processes and systems were required to improve the way in which DoHA approved medicines for pricing and listing on the PBS. Zen Ex Machina consultants were engaged to provide business process modeling and business analysis and design to develop requirements for the new system. This required extensive consultation across divisions to map the end to end process and re-engineer the process to provide greater transparency and accountability within approval process. Case Study 2: AHIA - The organisation embarked on a digital strategy and needed to modernise and optimise its website channels and data management processes. Zen Ex Machina


consultants examined the data management processes and mapped the processes in order to identify areas where the processes could be streamlined or automated in order to lessen manual processes and risk of human error in order to build capability to achieve the wider digital strategy outcomes. This involved extensive consultation across the industry with a diverse group of stakeholders.

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