Business Process Management and Cloud Computing - · PDF fileBusiness Process Management and...

Business Process Management and Cloud Computing

Michael Connaughton, Director, BPMMichael Connaughton, Director, BPM

The following is intended to outline our generalThe following is intended to outline our generalproduct direction. It is intended for informationpurposes only, and may not be incorporated intoany contract. It is not a commitment to deliver anyany contract. It is not a commitment to deliver anymaterial, code, or functionality, and should not berelied upon in making purchasing decisions.relied upon in making purchasing decisions.The development, release, and timing of anyfeatures or functionality described for Oracle’sproducts remains at the sole discretion of Oracle.products remains at the sole discretion of Oracle.

©2011 Oracle Corporation Oracle Confidential 2

Program Agenda

<Insert Picture Here>• Process Management and the Cloud <Insert Picture Here>• Process Management and the Cloud• Managing Processes, Anytime, Anywhere• Process Optimization• Process Optimization• Process Integration and Security• Final Thoughts• Final Thoughts


Process Management and TechnologyManual tasks transition to automated processesManual tasks transition to automated processes

• 1914 – Henry Ford, Model T– Process: auto assembly– Efficiency increase from 4.3 to 20

cars per worker for the yearcars per worker for the year– Inspirational Technology: meat

processing conveyor

• 1985 – Apple– Process: printing and publishing– Self publishing available for the first – Self publishing available for the first

time– Inspirational Technology: personal – Inspirational Technology: personal

computer and MacPublisher


Process Management Today: the BPMSManaging a complex web of enterprise information systems

Customer Relationship

Sales and Marketing

Production Planning

Manufacturing Inventory & Logistics

HR

Organizational Units

Managing a complex web of enterprise information systems

Relationship Management

Marketing Planning Logistics

Pro

cess

es Product Configuration

Pro

cess

es

Order Management

Warranty & Returns ManagementWarranty & Returns Management

SFA Product LMS Inv MGMTB2B

product SCM product DB HRCRMERP MES

Enterprise Infrastructure Services

Real-world business processes span organizations, systems and applications.

(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)


Process Management Today: the BPMSProcess extension for applications

Customer Relationship

Sales and Marketing

Production Planning


HR


Process extension for applications

Relationship Management

Marketing Planning Logistics

Pro

cess

es

boar

ding

Pro

cess

es

On-

boar

ding

Fair Labor Standards Fair Labor Standards Act Compliance


product SCM product DB HRCRMERP MES


Real-world business processes span organizations, systems and applications.

(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)


Demonstrated Value

“Oracle Business Process Management Suite has helped us establish an efficient communication platform and us establish an efficient communication platform and tightly integrate business processes, from procurement to human resources and manufacturing. We have cut costs, eased workloads, and improved efficiency.”costs, eased workloads, and improved efficiency.”

- Zhao Siyu, Business Analyst - United Automotive Electronic Systems Co., Ltd

“I would estimate that we have saved at least $5 million “I would estimate that we have saved at least $5 million dollars in development costs over the last two years

- Norm Fjeldheim, Senior VP, CIO

- Qualcomm- Qualcomm



Process Management and the Cloud

Customer Relationship Management

Sales and Marketing

Production Planning


HR

Organizational UnitsP

roce

sses

boar

ding

Pro

cess

es

On-

boar

ding

Fair Labor Standards


product SCM product DBCRMERP MES


Fair Labor Standards Act Compliance

Enterprise Infrastructure Services(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

• Greater deployment flexibility, faster time to value• Enables earlier adoption of process management• New private, public, and hybrid cloud models provide flexibility

to better suit specific process requirements


to better suit specific process requirements

Cloud Challenges to BPM

• Management of processes in the cloud needs to be • Management of processes in the cloud needs to be available anytime and from anywhere

• Process optimization choices need to be as rich in • Process optimization choices need to be as rich in the cloud as they are in the enterprise

• Integration and security require greater attention • Integration and security require greater attention with distributed systems that cross the public domain


Program Agenda



Location Independent Management

• Highly distributed system requires the ability to • Highly distributed system requires the ability to manage at anytime, from anywhere

• Management flexibility enables greater resourcing • Management flexibility enables greater resourcing options including outsourcing

• Process management still needs to accommodate the • Process management still needs to accommodate the needs of both IT and the business


Process Composer Process Design through the Cloud Process Design through the Cloud

• Web-based design • Web-based design expands use to all participants

• Collaborate with all stakeholders leveraging role leveraging role based access

• Customization within specified within specified constraints


Process ComposerManaging and configuring processes in the cloudManaging and configuring processes in the cloud

• Involve business • Involve business users in process and rules modeling

• Deployment ready changes leveraging business catalogbusiness catalog

• Approval workflows


Program Agenda



Process Optimization with the Cloud in Mind

• Process management should leverage infrastructure • Process management should leverage infrastructure optimized for public and private clouds.

• Distributed nature of cloud reinforces the need for • Distributed nature of cloud reinforces the need for process visibility

• Collaboration increases in importance as systems and • Collaboration increases in importance as systems and people are distributed


Leveraging Elastic Cloud Infrastructure

Oracle Oracle Enterprise Manager

Oracle SOA Suite

Oracle BPM Suite

Grid Control

Coherence

JRockit and HotSpot

WebLogic Server

Oracle Linux or Solaris

Exalogic Elastic Cloud Software

JRockit and HotSpot

Ops Center Oracle Linux or Solaris

Exalogic Elastic Cloud Hardware


Analytics Provide Insight and Business Visibility Greater business visibility of business in any cloud configurationGreater business visibility of business in any cloud configuration

ValueOracle BPM Suite 11g• Business visibility enables change with minimum risk• Business visibility enables change with minimum risk• Oracle BPM Suite includes standard and process

specific indicators, including cloud provider SLAsspecific indicators, including cloud provider SLAs• Leverages BAM and BI


Unified Collaboration Becomes Increasingly Important in the CloudImportant in the Cloud

Warranty & Returns Management

Manufacturing

Production Planning

Inventory & IT

Sales & Marketing

Inventory & LogisticsITMarketing

Finance & HR

CRM


Social BPM Unified global collaboration across the cloud with E2.0 richnessUnified global collaboration across the cloud with E2.0 richness

Enterprise

Business AnalystsModel processes

DevelopersPopulate business catalog and Enterprise

ArchitectsDefine business architecture

catalog and implement details

LOB OwnersCollaborate with business analysts and tailor-to-fit processes

Business UsersCollaborate and innovateinnovate

IT OperationsIT OperationsManage and monitor

Team measure, analyze, improve, governimprove, govern


Social and Collaborative

All Processes

• Out-of-box process

Modeling

• Out-of-box process spaces

• Easily extended and customized by business Modeling customized by business users

• Embedded Analytics • Modeling Space –• Modeling Space –

collaboration within modeling team

• Work Space – all • Work Space – all information at place of action

• Instance Space – avoid • Instance Space – avoid shadow processes


DemonstrationDemonstration

Program Agenda



Integrating and Securing with a Cloud View

• The separation of systems across cloud and the • The separation of systems across cloud and the intranet complicates system connectivity

• Greater vulnerability to external intruders • Greater vulnerability to external intruders • Firewalls are required but must be planned for to

provide expected service levelsprovide expected service levels• Web services are a better choice to connect cloud

systems and the enterprisesystems and the enterprise• Service Level Agreements are needed to ensure

dependable performancedependable performance


SOA Designed for Services Anywhere

• Oracle SOA Suite is the foundation of Oracle BPM SuiteSuite

• For internal, external, and hybrid cloud

BAMENTERPRISE

and hybrid cloud topologies

• Robust and reliable BAMJDEV EVENT

PROCESSING

ENTERPRISEMANAGER

ENTERPRISEGATEWAY

BPEL PROCESS BPEL PROCESS

• Robust and reliable service based integration between cloud and back office

BPEL PROCESS BPEL PROCESS ORCHESTRATIONORCHESTRATION

SERVICE BUS

cloud and back office• Comprehensive

security across cloud

ERP MAINFRAME SERVICES PARTNERSDB

security across cloud and hybrid infrastructures ERP MAINFRAME SERVICES PARTNERSDBinfrastructures


BPM Extends SOA Flexibility and Efficiency

• Automating and optimizing Revenue Business Agility

• Automating and optimizing processes drive innovation

• Business agility

Revenue ↑ ($$$)

BPM• Model & execute

Enterprise Business Agility• Automate manual flows• Improve process quality• Exception handling

Ops Cost ↓ ($$)

Enterprise Business Flows

• Complex Human Workflows • Exception handling

• Shortened project timelines↓ ($$)Workflows

SOA • Time & cost to integrate• Avoid complex, brittle

integrations•

IT Asset Reuse

IT Cost ↓ ($)

SOA• Model & implement

Services Foundation• • Leverage IT assets

Reuse ↓ ($)Services Foundation• Layered integration

architecture

Program Agenda



Summary

• As technology evolves, the inherent flexibility of BPM • As technology evolves, the inherent flexibility of BPM adapts to new requirements

• Processes can be managed at anytime from • Processes can be managed at anytime from anywhere

• Optimization adapts processes to cloud requirements• Optimization adapts processes to cloud requirements• Oracle BPM Suite, the most unified and complete

BPM solution, reduces complexity and provides the BPM solution, reduces complexity and provides the flexibility required for any cloud deployment


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