Bt Synergy 500 Twin User Guide from Telephones Online

User GuideDigital cordless telephone featuring DECT

Synergy 500 Twin

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Please open this page for an ‘at a glance’guide to your Synergy 500.

Please open this page for a further‘at a glance’ guide to your Synergy 500.

1

At a glance

Synergy 500

Charging

Power /In Use

DECT

Page

Page

Allows you to pagethe handset(s) to alert anotheruser or to locate a handset

Charging light

Comes on whenthe handsetbatteries are beingcharged

Power/In use

Comes on whilethe mains power isswitched on.(Mains powermust be on for thephone to work).Flashes while theline is in use

Contacts

Base unit for handset 1

Ensure that thehandset is placed onthe base unit face up.

Synergy 500

Charging

Power /In Use

DECT

Page

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500

Quickdial IntercomConference

2

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


Redial

To redial the lastnumber called

Recall

For use with aSwitchboard/PBX and

BT Select Services

Keypad

Talk

Use to make, receiveand end calls

Intercom

To make internal callsbetween handsets

registered to the base

Label

Plastic label forhandset number

Quickdial

Allows you to store anddial up to 10 numbers

in the memory

Conference

Allows you tohold a three-wayconversation

Red light

To indicate thatthe phone isringing or in use

Secrecy

Press to mute thecall so your callercannot hear youtalk to someoneclose by

Volume

Adjust the handsetearpiece speechvolume

Charging

Charging light

Comes on when thehandset batteries

are being charged

Handset

Charging cradle for handset 2

Quick guideFunction Key combination

Store a number in Memory location 0-9 Tel no.the memory

Dial a memory store Memory location 0-9

Handset ringer melody setting 1-5

Handset ringer volume setting 0-3

Base unit ringer melody setting 1-5

Base unit ringer volume setting 0-3

Check handset number

Check base number

Selection of Base Base number

De-register a handset Handset number(from another handset)

Base PIN

Change the base pin Current PIN

New PIN New PIN

Register new handsets Press and Hold

Base number Base PIN

Transfer call toHandset number *another handset

Three-way conversation Handset number *Set the dialling mode 0 for tone or 1 for pulse

Quickdial

QuickdialQuickdial

2

DEF

3

QuickdialQuickdialGHI

4

QuickdialQuickdialJKL

5

QuickdialQuickdial

2

MNO

6

Quickdial QuickdialPQRS7 1

Quickdial QuickdialPQRS7

Quickdial QuickdialTUV

8

Quickdial

2

WXYZ9

Quickdial

Quickdial

Quickdial

Quickdial

Quickdial

Quickdial

0

Quickdial

Intercom Conference

2

Quickdial QuickdialABC

2

ABC

2

Quickdial Quickdial

Intercom

Page

*These buttons should pressed when the other handset is answered

4

In this guideAt a glance 1Key features 5Introduction 6

Unpacking your Synergy 500 7For your records 7

Safety instructions 8Setting up 9Using your Synergy 500 12

Making and receiving calls 12Redial 13Secrecy 13Paging 13Recall 13Using the 10 number memory 14

Handset settings 15Base station settings 16Using additional handsets 17Operating with additional base stations 20BT Select Services 22General information 23

Guarantee 23Technical information 23Switchboard compatibility 23

Wall mounting the charger 26Help and advice 27Index 28

Hints and tips boxes

In this user guide, we’ve included helpful tipsand useful notes. They are shown in a whitebox like this.

5

Up to five handsets work from one base

You can make internal callsbetween handsets, transfer

an external caller to another handsetor hold three way calls between twohandsets and an external caller.

10 number memory

Store up to 10 of your mostimportant or frequently

dialled numbers in the memory. It’s then easy to dial numbers fromthe memory. Each handset has anindividual memory store of 10 numbers.

Make internal and external calls at the same time

With the maximum of fivehandsets registered to the

base station, your Synergy 500 lets youuse all of them together. One handsetcan be making an external call whiletwo handsets are being used to makeseparate internal calls.

Enhanced call clarity

Highly advanced digitaltechnology (DECT)

ensures much clearer calls than the older style phones.

Excellent handset range

Under ideal conditions youcan use your Synergy 500

handset at up to 300 metres from the base station outside, or up to 50 metres inside.

Last number redial

Redial the last number called fromyour handset.

Secrecy

This lets you talk to someone elseclose by without your caller hearingthe conversation.

Key features

6

Please read the instructions carefullybefore use and retain this user guidefor future reference.

DECTBy purchasing the Synergy 500 younow own a product which combinesthe advantages of cordless operationwith the performance of a high qualitycorded telephone. It complies with theDigitally Enhanced CordlessTelecommunications (DECT)standard and offers unparalleledquality and features.

Building up a phone systemYou can use up to 5 handsets with yourSynergy 500 base station without theneed for additional wiring.

This user guide applies to both singleand multiple handset systems. Theinternal call functions described inthis guide apply only to Synergy 500base stations with more than onehandset registered.

Introduction Your Synergy 500 Twin has been designed for ease of useand made to the high standards set by BT

Synergy 500

Charging

PowerŁIn Use

DECT

Page

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


Important

If you wear a hearing aid, please note that the Synergy 500 works by sending radio signals between thebase station and the handset. These signals may interfere withsome hearing aids, causing ahumming noise.

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


7

For your records

For warranty purposes, proof ofpurchase is required, so please keep your receipt.

Enter your Base Station PIN here

See page 16 for more information.

Date of purchase:

Place of purchase:

Serial number (on the underside of telephone base):

Purchase price:

Synergy 500

Charging

PowerŁIn Use

DECT

Page

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


Charging

123456

Unpacking your Synergy 500

If anything is missing, please contactyour place of purchase immediately.

● 2 Synergy 500handsets.

● Synergy 500 base station.

● Synergy 500 Charger.

● 4-NiCadBatteries.

● 2 mains power leads with 2 attached 13 ampadaptor plugs.

● Telephone line cord.

● Wall mounting bracket (for chargingcradle only).

● Plastic numbers.

8

Safety instructions

Use only the approvedbattery pack supplied. Sparebatteries – Item Code: 872261

are available from BT Shops and theSynergy 500 Helpline 0845 769 7146.

Do not try to use any other powersupply unit except the one provided,otherwise you may permanentlydamage your Synergy 500. It may alsoinvalidate approval of this apparatus.To get a replacement Synergy 500 basestation power supply unit – Item Code872260 – and a Synergy 500 additionalhandset charger power supply unit – Item code 872259 – contact theSynergy 500 Helpline 0845 769 7146.

There is a slight chance yourphone could be damaged byan electrical storm. We

recommend that you unplug yourSynergy 500 from the mains powerand telephone socket during storms.

The Synergy 500 will producea certain amount of heatduring operation. Equally, the

handset as well as any additionalchargers you purchase can alsobecome warm during charging.We advise against placing theseproducts on antique, veneered orwooden surfaces as damage may occur.

Do not use the Synergy 500in damp, humid conditionssuch as bathrooms. Do not

expose the equipment or batteries tofire and water.

Do not dispose of usedbatteries with generalhousehold rubbish and do not

burn them.

Do not use the handsets inplaces where there areexplosive hazards.

If you wear a hearing aid,please note that the Synergy500 works by sending radio

signals between the base station andhandset. These signals may interferewith some hearing aids, causing ahumming noise.

Synergy 500 can interfere with otherelectrical equipment, e.g. answeringmachines, TV and radio sets, clockradio/alarms and computers if placedtoo close. It is recommended that youplace your Synergy 500 at least onemetre away from such appliances tominimise any risk of interference.

Make sure you connect the power andtelephone lines to the correct socketsin the base station.

Clean the handset and base stationwith a damp (not wet) cloth orantistatic wipe. Never use a dry clothas this may cause a static shock.Never spray cleaning fluid directlyonto the telephone.

9

Plan the location of yourSynergy 500

Your Synergy 500 works by sendingand receiving radio signals betweenthe base station and the handset.

The strength of the signal can dependon where you site the base station.Generally, the higher the base stationis located the better. An upstairs roomis ideal.

The following points should beconsidered:• It should be within 3 metres of a

power socket and phone socketotherwise extension cables will berequired.

• Try to avoid locations near metallicobstructions or electrical appliances,such as TV sets, fridges, computers,fluorescent lights, radiators, metalpipes and metal window frames.

• It is possible to wall mount handset2 with the charging cradle, forinstructions see page 26.

Setting upFollow these steps to set up your Synergy 500 ready for use

Please note

The Synergy 500 has a range of upto 300 metres outdoors and up to 50 metres indoors. It is possible that the range may be affected by being near water (e.g. large ponds, lakes and the sea) as well as large metalobjects (e.g. radiators, metalpartition walls and steel girders).

If you move out of range during acall you will hear a warning tone.You should move closer to the base station.

10

Before you use your Synergy 500handsets for the first time, it isimportant to have the handsetbatteries fully charged. Werecommend that you leave theSynergy 500 on charge for at least 16 hours.

Each Synergy 500 handset uses 2 Ni-Cad batteries, which are suppliedwith this product. Take care to put thebatteries in the correct +/– position.

3 Install the rechargeablebatteries in the handsets

4 Charge the handsets’batteries for at least 16 hours

2 Connect the power cableinto the charging unit

Plug the power cable into the socket located on the bottom of thecharging unit.

Connect the 3-pin adaptor into aconvenient mains socket.

Plug the power cable into the powersocket on your Synergy base station.

Plug the adaptor into the mains powersupply and switch on. The Power/InUse light comes on.

1 Plug the power cable intothe base unit

Charging

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


Charging

Synergy 500

Charging

Power /In Use

DECT

Page

GHI

4

1ABC

2

JKL

5

TUV

8

0

PQRS7

R

2

2

2

2

R

Redial

S

DEF

3MNO

6WXYZ9

Vol

Synergy 500


Place handset 1 on the base unit andhandset 2 on the charger. The redcharging lights will come on.

11

If you do not have modern phonesockets, call Freefone 0800 800 150and ask for a BT engineer to comeand fit the correct type. This is achargeable service.

Your Synergy is now ready for use.

5 Connect the telephone line cord

Customer Helpline

0845 769 7146

The telephone line cord is alreadyconnected to your Synergy base unit,so simply plug the telephone line cordinto the wall socket.

Please note

Handset 1 must be face up on thebase unit. The handset will notcharge if you place the handset face down. If your handsets do nothave the full initial 16 hours charge,you could find that your batteriesperformance is affected.

Battery low warning

If the In Use light on your handsetflashes and you hear a warning toneevery ten seconds you will need torecharge your handset.

Battery performance

To keep your batteries in the bestcondition, leave the handset off thebase station for a few hours at atime (after the initial 16 hourcharge).

After charging your Synergy handsetfor the first time, subsequentcharging time for the batteries isapproximately 6-8 hours. Batteriesand case may become warm duringcharging. This is normal and notdangerous.

Under ideal conditions, the handsetbatteries should give about 12 hourstalktime or 150 hours standby on asingle charge.

Please note, however, that new Ni-Cad batteries do not reach fullcapacity until they have been innormal use for several days.

Please note that while the Ni-Cadrechargeable batteries can beexpected to give years of service theydo not last forever.

Their actual lifespan depends onhow heavily they are used but overtime, their capacity to recharge willbegin to diminish and they willeventually need replacing.

12

Using your Synergy 500telephone

Press the green TALK button. You hear the dial tone.

DIAL Enter the number you wantand it is dialled.

Making and receiving calls

Press the green TALK button.OrPlace the handset back onthe base.

To make an external call

To end a call

When the phone rings thegreen Power/In Use light on the base and the red InUse light on the handset will flash.

Press the TALK button toanswer the callOrIf the handset is on the base,simply pick it up and talk.

To receive a call

During a call you can adjust the volume of thehandset receiver. There are3 volume levels

Use the – VOL + button to reach the desired volume level.

To adjust the earpiece volume

Vol

Press the green TALKbutton.

Press the REDIAL button.The last number called is dialled.

Press the PAGE button on the base station.

Your handset(s) will ring.

To stop paging press anybutton on your handset orpress the PAGE button againon the base. All handsetswill stop ringing.

13

To redial the last number

To page a handset

This is used when connectedto certain switchboards andfor some BT Select Servicesor those services availablevia your network provider.

To use the recall button

R

Redial

R

During your call:

Press the S button. The handset In Use light will flash. Your caller cannothear you.

Press the S button to talk to your caller again

To switch secrecy on/off

S

S

Page

Page

Secrecy

Redial

Recall

Paging

You can page the handset(s) from thebase station to alert a handset userthat they are wanted or to locate amissing handset.

This lets you talk to someone elseclose by without your caller hearingthe conversation.

14

Press the green TALKbutton.

Press the QUICKDIALbutton.

KEYPAD Enter the memory location number under which the number is stored.

The number will be dialled.

You can store up to 10 of your mostimportant or frequently dialled numbersin your Synergy’s memory.

Stored numbers can be up to 24 digitslong.

Using the 10 number memory

To store a number in the memory

To delete a number from the memory

Press the QUICKDIALbutton. The handset In Uselight will flash.

Enter the memory location KEYPAD number (0-9) under which

you want the number to be stored.

To dial a number in the memory

Press the QUICKDIALbutton. The handset In/Uselight will flash.

KEYPAD Enter the memory location number that you wish to delete.

Press the QUICKDIALbutton to confirm.

You will hear a confirmationtone.

The number has been deleted.

Quickdial

KEYPAD Enter the telephone number you want to store.


You will hear a confirmation tone.

Quickdial

Quickdial

Quickdial

Quickdial

Note

Use the memory label on the back ofyour handsets to keep a note of yourstored numbers.

Lift the plastic cover to accesss thememory label.

15

Handset settings

You can choose from 5melodies. The pre-setmelody is 1.


Press the ✱ button, then the3 button.

Choose between the KEYPAD different melodies 1-5

(the ringer melodies can beheard during selection).

Press the QUICKDIALbutton. You will hear aconfirmation tone.

The volume levels rangefrom 0-3 where 0 is off and 3 = maximum. The pre-setlevel is 2.



Choose a setting from 0-3KEYPAD (the volume levels can be

heard during selection).


To adjust the handset ringer volume

To adjust the handset ringermelody

Quickdial

QuickdialQuickdial

Quickdial

GHI

4

2

DEF

3

Internal handset ringer

Your Synergy 500 Twin has a differentringer for internal calls. The melody isset to 4 and the volume to 2. Thiscannot be changed.

Base station settings

You can use your handset to change the melody on thebase. You can choose from 5 melodies. The pre-setmelody is 3.



Choose between the KEYPAD different melodies 1-5

(the melodies can be heardduring selection).


You can use your handset to change the volume on thebase unit. The volume levels range from 0-3, where0 is off and 3 is maximum.The pre-set level is 3.



Choose a setting from 1-3(the volume level can beheard during selection).

Press the QUICKDIALbutton to confirm.

To adjust the base ringer melody

To adjust the base ringer volume

If you change your basestation PIN, keep a record of the new number bywriting it in the spaceprovided on page 7.



Enter the current 4-digit PIN base station PIN (original

setting 0000).

Press the QUICKDIALbutton. Enter the new 4-digit

PIN PIN you want.


PIN Re-enter the new PIN.


To change the base station PIN

Quickdial

Quickdial

JKL

5

Quickdial

Quickdial

Quickdial

Quickdial

0

16

Quickdial

17

Using additional handsetsRegistering an additional Synergy handset with the basestation or de-registering a handset

As well as your original handset, you can register up to a further 4additional handsets to your Synergy500 base station.

Each additional handset you purchasemust be registered to the base station.

Please note

The two handsets provided with yourSynergy 500 Twin come pre-registered to your base station.

Remember to charge the batteries ofnew handsets for at least 16 hours.

Please note

The two handsets provided with yourSynergy 500 Twin come with therelevant numbered plastic labelalready attached to the top of your handset.

It is important to number yourhandsets when you are registeringand using multiple handsets.

Attach the relevant numbered plasticlabels provided onto the top of yourSynergy 500.

Pre-set PINs

Your Synergy 500 comes with a pre-set PIN which you will need to use to perform various functionson your phone.

Base station PIN is 0000 – usedwhen adjusting base station settingsand registration of new handsets.

1234

5

6

Numbering your handsets

Press and hold the PAGEbutton on the base until youhear a double beep.

The following procedureshould be followed on thehandset you wish to register.

Press the QUICKDIAL button.

Press the ✱ button and thenthe # button.

Enter the number of the KEYPAD desired base unit. If you

have one base unit the number will be 1. If you have two, the second will be number 2 and so on.

PIN Enter the base station PIN(original setting: 0000).

Press the QUICKDIAL buttonand wait for the confirmationbeep. The handset number is automatically defined by the base. (See page 20for more details of “Operatingwith additional base stations”.)

To register a handset

You have to use a differenthandset to de-registeranother handset from a basestation, i.e. if you want to de-register handset 2 youcan use handset 1.



Enter the handset number KEYPAD to de-register.

PIN Enter the base station PIN.

Press the QUICKDIALbutton. You will hear aconfirmation tone

To de-register a handset

Quickdial

Quickdial

Quickdial

Quickdial

2

2

WXYZ9

Page

You can check your handsetnumber to a registered baseby:


Press the ✱ button.

KEYPAD Then press 7 and 1.

Press the QUICKDIAL button.The number of short beeps heard corresponds to thehandset number.

To check your handset number

Quickdial

18

19

You can talk to one externalcall and another internalcaller at the same time onyour Synergy handset.

During a call with anexternal caller:

Press the INTERCOMbutton. Your caller can heara waiting tone.

KEYPAD Enter the handset numberto which you want totransfer the call (If thehandset is not answered you can return to your callerby pressing the INTERCOMbutton again).

When the handset isanswered press theCONFERENCE button. Youcan now start your three-way conversations.

Press the green TALK buttonand you will be disconnectedfrom the external caller andthe other handset user,however they will still be ona call together.

To hold a three-wayconversation

Intercom

Conference

Intercom

During an external call:

Press the INTERCOMbutton. Your caller will heara waiting tone.

KEYPAD Enter the handset numberto which you want totransfer the call. (If thehandset is not answered youcan return to your caller bypressing the INTERCOMbutton again).

When the handset isanswered you can talk orpress the green TALK buttonto transfer the call.

To transfer an external call toanother handset

Intercom

Intercom

To make an internal call

Press the INTERCOM button.

Enter the handset number KEYPAD you want. The called

handset will ring.

Press the green TALKbutton to end the call.

Intercom

Operating with additionalbase stationsYou can use up to five handsets oneach Synergy 500 base station, and upto four base stations with yourhandset to build up a comprehensivecordless telephone system.

You can register a handsetwith up to 3 other basestations.

Press and hold the PAGEbutton on the base station youwant to register your handsetto until you hear a beep.

Press the QUICKDIAL button.The In Use light will flash.

Press the ✱ button, then the# button.

KEYPAD Enter the number of thedesired base station.


Press the QUICKDIAL button.You will hear a confirmationtone.

20

To register your handset toanother base station

Page

Please note

One handset can only receive callsfrom one base station at a time.

To select which base station youwant your handset to use

When more than one handsetis being used you can extendthe handset range byselecting which base you wantto use. The handsets can beregistered to different basestations.



KEYPAD Enter the number of thebase station.


After a few seconds you willhear a confirmation tone.

Quickdial

Quickdial

Quickdial

Quickdial

TUV

8

2

21

You can check the basenumber your handset isregistered to.





The number of short beepsheard corresponds to thebase number.

To check your base stationnumber

Quickdial

Quickdial

You can answer the secondcall, without disconnectingyour first caller, by pressingthe R(Recall) button. Thefirst caller will be put on hold.

When you have spoken tothe second caller you canreturn to the first caller bypressing the R(Recall) buttonagain. You can switch backand forth between the two

To use Call Waiting

BT Select Services

If you are connected to a digitalexchange, you can subscribe to arange of BT Select Services. If youwish to subscribe to any of theseservices contact us on Freefone 0800800 152 business, 150 residential,8am to 6pm, Monday to Friday.

If an incoming call arrives while youare already engaged on a telephonecall, you will hear a soft beep every 5 seconds (this beep is not audible tothe person you are speaking to).

Instead of the engaged tone, the secondcaller will hear an announcement tohold on as you are aware that there isa second call.

Call Waiting

Other services

calls without disconnectingeither if you wish.

If you wish to disconnect the first call press the TALKbutton after speaking to thefirst caller.

The handset will then ring.Press the TALK button again and continue with thesecond caller.

The second caller will onlybe charged for their call fromthe moment you answer andnot while they are waitingfor your initial contact.

• Call my bill• Call Barring*• Call Diversion*• Charge Advice• Reminder Calls*• Three-way Calling*• Call Return 1471

*A quarterly fee is payable for these services.

For more information about theseSelect Services, call BT on Freefone0800 800 150 for residential or 152for business. If you are not on the BT network, please ask yourtelecommunications supplier forinformation on their services.

22

R

R

General information

Pack the unit securely, preferably inthe original packaging. All parts mustbe returned including the mains poweradaptor. We cannot take responsibilityfor goods damaged in transit.

This product is intended for usewithin the UK for connection to thepublic telephone network andcompatible switchboards, whichsupport tone dialling and timed breakrecall. If in doubt please consult yourservice provider.

Within guaranteeIf you experience a problem with yourSynergy 500 you should contact theSynergy 500 Helpline on 0845 7697146. Calls are charged at local callrates. If the problem is not remedied,you will be advised to contact youroriginal point of purchase.

Some retailers offer extended warrantyschemes for cover outside the initial12-month period. Please ask them fordetails.

Outside guaranteeIf your Synergy 500 needs repair afterthe guarantee period has ended, contactthe Synergy Helpline on 0845 769 7146 for information on our recommended repair agents.

If you have to return your Synergy 500

23

Guarantee Technical information

How many phones can you have?All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected toany one telephone line. The Synergy500 has a REN of 1. Any otherinstrument provided by BT may beassumed to have a REN of 1 unlessotherwise stated. A total REN of 4 is allowed.

Only use approved power adaptor:Item code 872260 for Synergy 500main base unit power adaptor;Item code 872259 for Synergy 500additional handset charger poweradaptor.

Only use approved batteries item code872261.

R&TTEThis product complies with R&TTEdirective (99/05/EC).

Switchboard compatibility



Press either 0 for TONEdialling or 1 for PULSEdialling.

Press the QUICKDIAL buttonto confirm.

With some switchboards itmay be helpful to dial apause after entering thePSTN pre-fix code, e.g. 9, 11etc. to enable you to get anoutside line.

You can therefore enter apause when storing amemory number:

Press the QUICKDIAL button.The handset In Use light will flash.

KEYPAD Enter the memory locationnumber (0 -9) under whichyou want the number to bestored.

KEYPAD Enter the PSTN pre-fix codee.g. 9.

Press the REDIAL button.This will add a 3 secondpause.

KEYPAD Then enter the telephonenumber.



To set the dialling mode

Switchboard access codes

24

Quickdial

Quickdial

Quickdial

Quickdial

ABC

2

0

1

When connecting your Synergy 500 toa switchboard/PBX, you may need tochange the dialling mode from TONEto PULSE.

R

Redial

Please note

Your Synergy 500 is supplied set totone dialling.

To enter a PSTN pre-fix code and pause in the memory

25

If you have changed varioussettings i.e. handset volumeor base station melody andyou want to reset them allback to the original settings.You can use the followingprocess:

Please note

This will reset all changedsettings and your handsets willstill be registered to the basestation.

To Reset your handset and basestation settings



Press the SECRECY button.




Quickdial

Quickdial

S

Wall mounting the charger

C

B

BA

Lower charger onto wall bracketensuring that (A) slides into the holesindicated by (B) of the charger.

Push backwards to lock into place.

Allow the power cable to dropthrough the back indicated by (C).

Connect the charger to the bracket

Attach the bracket to the wall

26

Wall

Help and Advice

No dial toneIs the telephone line cord plugged intothe phone socket?

Check that the base station is connectedto the mains power and switched on.

No ring on the handset or base stationThe ringer volume may be switched tosilent. To adjust the ringer volume onthe handset, see page 15, on the basestation, see page 16.

27

Emergency calls

The emergency services can becontacted in the UK by dialling 999or 112 which is valid in any countrythat is a member of the Europeancommunity.

Please note

If your Synergy 500 is connected to a switchboard/PBX, you may have to dial an access number before 999to contact the emergency services.Some switchboards cannot dial outduring a power failure.

The Synergy 500 will not work when the power fails. Alternativearrangements should be made foraccess to emergency services.

Check that the base station is pluggedinto the phone socket.

Check that the base station is pluggedinto the mains power and switched on.

Buzzing noise on my radio, TV,computer or hearing aidSometimes, your Synergy 500 caninterfere with other electricalequipment if it is placed too close.

It is recommended that you placeyour Synergy 500 and other Synergyhandsets at least one metre away fromsuch appliances to avoid any risk ofinterference.

The charger does not appear to beworkingCheck that:• the power adaptor is properly

plugged in to the charger• your handset has slotted correctly

into the charger• the battery is correctly fitted into

the handset

Are you using the correct poweradaptor?Synergy 500 base station powersupply unit is Item Code 872260, andthe Synergy 500 additional handsetcharger power supply unit is ItemCode 872259.

Index

28

Additional handsets 17-19

Base station

additional 20

check number 21

melody 16

PIN number 16

register to another base 20

ringer volume 16

select which base station 20

Batteries

charging 10

installing 10

low warning 11

performance 11

Calls

end 12

internal 19

make 12

receive 12

redial 13

secrecy 13

three-way conversation 19

transfer 19

Call waiting 22

De-register 18

Dialling mode 24

End a call 12

Guarantee 23

Handset settings 15

ringer volume 15

ringer melody 15

Help 27

Helpline 11

Internal calls 19

Location 9

Make a call 12

Melody 15

handset 15

base 16

Memory

delete a number 14

dial a stored number 14

label 14

store a number 14

Numbering handsets 17

Pause 24

29

Paging 13

PIN base 16

Power

socket 10

cable 10

Recall 13

Receive a call 12

Redial 13

Register

handset 18

to another base 20

REN (Ringer Equivalence Number) 23

Reset settings

handset 25

base station 25

Returning your Synergy 500 23

Safety instructions 8

Secrecy 13

Select services 22

Setting up 9

Storing a number 14

Switchboard compatability 23–24

Technical information 23

Telephone line cord 11

Three-way conversation 19

Transfer calls 19

Volume

earpiece 12

handset ringer 15

base ringer 16

Wall mounting 26

CE compliant to 99/05/EEC (RTTE Directive)

Offices worldwideThe telecommunications services described in this publicationare subject to availability and may be modified from time to time. Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark ofBritish Telecommunications plc in the UK.

© British Telecommunications plc 2000.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Designed by: The Art & Design Partnership Limited.Printed in China. Synergy 500 Twin Issue 1 (09/00) 5

Printed on paper which meets international environmental standards.

12

Using your Synergy 500telephone

Press the green TALK button. You hear the dial tone.

DIAL Enter the number you wantand it is dialled.

Making and receiving calls

Press the green TALK button.OrPlace the handset back onthe base.

To make an external call

To end a call

When the phone rings thegreen Power/In Use light on the base and the red InUse light on the handset will flash.

Press the TALK button toanswer the callOrIf the handset is on the base,simply pick it up and talk.

To receive a call

During a call you can adjust the volume of thehandset receiver. There are4 volume levels

Use the – VOL + button to reach the desired volume level.

To adjust the earpiece volume

Vol

Press and hold the PAGEbutton on the base until youhear a beep.

The following procedureshould be followed on thehandset you wish to register.


Press the ✱ button and thenthe # button.

Enter the number of the KEYPAD desired base unit. If you

have one base unit the number will be 1. If you have two, the second will be number 2 and so on.


Press the QUICKDIAL buttonand wait for the confirmationbeep. The handset number is automatically defined by the base

To register a handset

You can use one handset tode-register another handsetfrom a base station.



Enter the handset number KEYPAD to de-register.

To de-register a handset

To make an internal call

Press the INTERCOM button.

Enter the handset number KEYPAD you want. The called

handset will ring.

Press the INTERCOM buttonto end the call.

Quickdial

Quickdial

Quickdial

Quickdial

Intercom

2

2

WXYZ9

Page

You can check your handsetnumber to a registered baseby:




Press the QUICKDIAL button.The number of short beeps heard corresponds to thehandset number.

To check your handset number

Quickdial

18

PIN Enter the base station PIN.

Press the QUICKDIALbutton. You will hear aconfirmation tone

19

You can talk to one externalcall and another internalcaller at the same time onyour Synergy handset.

During a call with anexternal caller:

Press the INTERCOMbutton. Your caller can heara waiting tone.

KEYPAD Enter the handset numberto which you want totransfer the call (If thehandset is not answered you can return to your callerby pressing the INTERCOMbutton again).

When the handset isanswered press theCONFERENCE button. Youcan now start your three-way conversations.

You can stop the three-waycall by pressing theCONFERENCE button. Youwill still be connected toyour external caller

Alternatively you couldpress the green TALK buttonand you will be disconnectedfrom the external caller andthe other handset user, however they will still be ona call together.

To hold a three-wayconversation

Intercom

Conference

Intercom

During an external call:

Press the INTERCOMbutton. Your caller will heara waiting tone.

KEYPAD Enter the handset numberto which you want totransfer the call. (If thehandset is not answered youcan return to your caller bypressing the INTERCOMbutton again).

When the handset isanswered you can talk orpress the green TALK buttonto transfer the call.

To transfer an external call toanother handset

Intercom

Intercom

Conference

Bt Synergy 500 Twin User Guide from Telephones Online

Technology

Transcript of Bt Synergy 500 Twin User Guide from Telephones Online