Bt Synergy 3100 User Guide from Telephones Online

Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Synergy 3100Digital Cordless Telephone with Caller Display*and Call Waiting* featuring DECT

UserGuide

YOU MUST

SUBSCRIBE T

O YOUR

NETWORK P

ROVIDER’S

CALLER DISPLAY A

ND CALL W

AITING

SERVICES B

EFORE THESE FEATURES W

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WORK. A

QUARTERLY

FEE IS P

AYABLE


Please open this page for an ‘at a glance’guide to your Synergy 3100


Please open this page for a further ‘at a glance’guide to your Synergy 3100.

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At a glance

Menu button

Use to access andselect the options inthe menu, see pages 4-5.

Handset

Internal button

To make internal callsbetween handsetsregistered to the base,see page 33.

Phonebook button

Use to access the 50names and numbersstored in the phonebook,see page 18.

Recall/Power button

For use with aswitchboard/ PBX and BTSelect Services, see page 38.

Also used to switch off the handset, see page 14.

Keypad

Talk button

Use to make, receiveand end calls, see pages14-15.

Secrecy button

During a call press tomute the call so yourcaller cannot hearyou talk to someoneclose by, see page 17.

Also used as a delete,edit and exit button.

Volume buttons

Use to adjust thehandset earpiece speechvolume (see page 15)and handset and baseringer volume, see pages21 and 24.

Also used to access theredial and calls list andscroll through thedirectory, menu options,redial and calls list.

Red light

To indicate that the phone is ringing orin use.

Handsfree button

Use to answer calls or make a call usingthe handsfree mode,see page 16.

Liquid CrystalDisplay

Display shows youincoming caller’sdetails, the nameand/or number youhave dialled, and thestatus of the handset.

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Explanation of the display icons

Icon Steady Flashing

EXTExternal line in use Incoming call

INT Internal call Internal call from another handset

In calls list New call received in calls list

3 way conversation in progress

Battery exhausted

Battery weak

Battery half-full

Battery full

Phonebook

Menu in use

Handset linked to base station Out of range or searching for base station

In handsfree mode

EXT

INT

SYNERGY HS1

EXT

INT

HS1Displays the number ofthe handset at all times.

Page buttonAllows you to page thehandset(s) to alert ahandset user or to locatea handset, see page 20.

Charging lightLights up red to indicatecharging when thehandset is on the base.

Power/In use lightGreen light remains litwhen there is power tothe phone and flasheswhen the line is in use.

To personalise thename of your handset,see page 22.

Standby screen

Base

Key combination

*

enter the name enterthe telephone number

During a call, press the during a call until the required level is reached.

During a call, press to switch on and againto switch off.

enter handset number

enter handset number

– keep pressing to scroll.

– keep pressing to scroll.

HANDSET

RING VOL to select volume

SETUP BASE VOL

to select volume


Quick GuideInformation for the handset settings

Function

Answer a call/End a call

Make a call

Redial a number

Store a number in thememory

Dial a number in the memory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

Three way conversation

Access to redial list

Access to calls list

Set handset ringer volume

Set base unit ringer volume

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Important

*If the handset is sitting in the base when a call comes in, you can pick it up and answer it automatically without pressing the button.

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Menu Structure

Cont......

Phonebook

Setup

Add

Delete

Modifiy

Base Vol

Base Mel

Sel Base

Del H/S

PIN Code

Priority

Dial Mode

PABX

Default

Handset 1.....5

Vol Off

Melody 1.....5

Base 1.....4

Auto

PIN?

PIN?

On

Off

Select

Tone

Pulse

Recall Recall 1

Recall 2

PBX1

PBX2

Pause

PIN?

Handset 1.....5

New PIN

Retype

Base

Handset 1.....5

PIN?

PIN?

3 Sec

5 Sec

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Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press and hold the ✘ button at any time you will return to the standby screen. After 30 seconds if no buttons are pressedthe handset will automatically return to the standby screen.

Handset

Register

Beep

Ring Vol

Ear Vol

Int Mel

Ext Mel

Auto Ans

Name

Language

BS 1234

Keytone

Low Batt

Outrange

Volume 1.....5

Vol Off

Ear Vol 1.....5

Melody 1.....5

Melody 1.....5

On

Off

English

Francais

Deutsch

Nederl

Italiano

Espanol

Portuges

Norsk

Dansk

Svenska

Suomi

PIN?

On or Off

On or Off

On or Off

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In this guide

At a glanceHandset 1Display icons 2Quick Guide 3Menu structure 4

Introduction 7Unpacking your

Synergy 3100 8For your records 8Safety information 9

Setting up 10Plan the location 10

Using the telephone 14Making and receiving calls 14Call timer 14Handsfree 16Redial 16Secrecy 17Name and number

Phonebook 17Paging handsets 20

Handset settings 21

Base settings 24

Caller Display and Call Waiting 27

Using Caller Display 27Calls list 27Call Waiting 29

Using Synergy 3000 additional handsets 31

Internal calls 33Transferring calls 33Three-way conversation 33

Help 35

General information 37Guarantee 37Technical information 38Switchboard compatibility 38Switchboard external line

access code 38Recall 38

Index 40

Note

In this user guide, we’ve includedhelpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed INDEX at the end of this guide, see page 40.

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7

IntroductionYour Synergy 3100 has been designed for ease of use and madeto the high standards set by BT

Please read the instructions carefullybefore use and keep this user guide forfuture reference.

DECT

By purchasing the Synergy 3100 younow own a product which combinesthe advantages of cordless operationwith the performance of a high quality corded telephone. It complieswith the Digitally Enhanced CordlessTelecommunications (DECT)standard and offers unparalleled quality and features.

You can use up to 5 handsets withyour Synergy 3100 base stationwithout the need for additional wiring.

This user guide applies to both singleand multiple handset systems. Theinternal call functions described inthis guide apply only to Synergy 3100base stations with more than onehandset connected.

Important

If you wear a hearing aid, please note that the Synergy 3100 works by sending radio signals between thebase station and the handset. Thesesignals may interfere with somehearing aids, causing a hummingnoise.

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Synergy 3100

Charging

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Unpacking your Synergy 3100

For your records

In addition:

If you have purchased the Synergy 3100 Twin:

One Synergy 3000 handset

One Synergy 3000 charger

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for charger(Item code: 003313)

One belt clip

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof ofpurchase is required so please keepyour receipt.

If you change your PIN, keep a recordof the new number here: (original setting 0000)

See page 25 for more information.

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If anything is missing, please contactyour place of purchase immediately.

One Synergy 3100 base station

One Synergy 3100 handset

2 x AAA rechargeable batteries (Ni-MH)

One battery cover

One power supply for base station(Item code: 872260)

One telephone line cord

One belt clip

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General

Only use the power supply included with the product. Using an unauthorisedpower supply will invalidate yourguarantee and may damage the telephone.The item number for the power supplyused with the base station is 872260. The item number for the power supply used with the charger is 003313 (onlyapplicable when you have purchased theSynergy 3100 Twin).

Only use the approved rechargeablebatteries supplied. Spare rechargeablebatteries are available from the SynergyHelpline 08706 058 047.

Do not open the handset or base station.This could expose you to high voltages or other risks. Contact the Helpline for all repairs.

Radio signals transmitted between thehandset and base may cause interferenceto hearing aids.

It is recommended that advice from a qualified expert be sought before using this product in the vicinity ofemergency/intensive care medicalequipment.

It is recommended that if you have a pacemaker fitted you check with amedical expert before using this product.

Your product may interfere with otherelectrical equipment, e.g. TV and radiosets, clock/alarms and computers if placedtoo close. It is recommended that youplace your product at least one metre

away from such appliances to minimiseany risk of interference.

Never dispose of the batteries in a fire.There is a serious risk of explosion and/orthe release of highly toxic chemicals.

Cleaning

Simply clean the handset and base stationwith a damp (not wet) cloth, or an anti-static wipe. Never use household polishas this will damage the product. Neveruse a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when thebatteries are being recharged. This isnormal. However, we recommend that you do not place the product onantique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres,or place it in locations preventing the free flow of air over its surfaces.

Do not submerge any part of yourproduct in water and do not use it indamp conditions, such as bathrooms.

Do not expose your product to fire,explosive or other hazardous conditions.

There is a slight chance that your phonecould be damaged by an electrical storm.We recommend that you unplug thepower and telephone line cord for theduration of the storm.

Safety information


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1 Connect the power supply tothe base

Plan the location

Position your Synergy 3100 within 2metres of a power socket and phonesocket otherwise extension cables willbe required.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not place your Synergy 3100 productin the bathroom or other humid areas.

Setting upFollow these steps to set up your Synergy 3100 ready for use

Plug the power adaptor into the mainspower socket and switch on. The greenPower/In Use light comes on.

Note

The base station must be plugged intothe mains power socket at all times.

Note

The Synergy 3100 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will bereduced when there is no clear line of sight between the base and handset.Thick stone walls can severely affect the range.

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Before you use your Synergy 3100 forthe first time, it is important to havethe handset batteries fully charged.The batteries need to chargecontinuously for at least 16 hours to reach full charge.

Place the handset on the base. Thered charging light will come on. Thehandset comes pre-registered to thebase station as SYNERGY HS1. This isshown on the display. The icon andthe battery icon are shown on thedisplay. Once the handset is fullycharged, the display shows a fullbattery symbol.

3 Charge the handset batteries for at least 16 hours

2 Install the rechargeablebatteries in the handset

Battery low warning

If the handset battery symbol is emptyand flashing, and you hear a warningbeep every 10 seconds, you will need to recharge your handset before youcan use it.

The handset uses two rechargeableNickel Metal Hydride (Ni-MH) AAAbatteries which are supplied. Takecare to insert the batteries as shownand then fit the battery cover (thebattery cover may be found in thepackaging with the batteries).

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Please note that the red charging lightwill remain on even when the batteriesare fully charged.

BATTERY LEVELS

WEAK HALF-FULL FULL

Note

The symbol on your handset displayindicates when you are in range ofthe base station. If the symbol flashesand you hear a warning beep, you are out of range and will need to movecloser to the base station.


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5 Connect the telephone line cord

Battery performance

Under no circumstances should non-rechargeable batteries be used.Only use the approved batteries, type:rechargeable Nickel Metal Hydride(Ni-MH); size AAA; capacity550mAh 1.2v. Using unapprovedbatteries will invalidate your guaranteeand may damage the telephone.

To keep your batteries in the bestcondition, leave the handset off thebase station for a few hours at a time.(after the intial 16 hour charge).

Please note, however, that new NickelMetal Hydride (Ni-MH) batteries do not reach their full capacity until they have been in normal use forseveral days.

Fully discharging the batteries at least once a week will help them lastas long as possible. However, the chargecapacity of rechargeable batteries willreduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteriescan be obtained from the BT SynergyHelpline 08706 058 047.

Note: Under ideal conditions, thehandset batteries should give about 14 hours talktime or 350 hoursstandby on a single charge. Optimumtimes for talk and standby are onlyachieved when the handset batteriesare fully charged.

Note

It is recommended that you do notconnect the telephone line cord to thephone socket until your handset isfully charged. This will prevent therisk of the batteries dischargingduring a conversation, which couldcause you to lose a call.

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4 Connect the telephone line cord to the Synergy 3100 base station

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Additionally, if you havepurchased the Synergy 3100Twin:

1. Connect the power supply to thecharger.

Plug the power adaptor into the mainspower socket on the underside of thecharger.

The item code for the power supplyused with the charger is 003313.

Plug the adaptor into the mains powersupply and switch on.

2. Install the rechargeable batteries inthe handset.

3. Charge the handset batteries for atleast 16 hours.

Your Synergy 3000 additional handsetcomes pre-registered to the main basestation as SYNERGY HS2. This will beshown on the display.

Your Synergy 3100 Twin is now ready for use.

Note

The charger must be plugged into themains power socket at all times.

Customer Helpline

If you have any difficulties setting upyour Synergy 3100 please call theHelpline on 08706 058 047.

6 Attach the belt clip (optional)

Fit the belt clip onto the back of thehandset if required.

Slot

Your Synergy 3100is now ready for use.


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Using the telephone

Call timer

Making and receiving calls

To make an external call

Press the TALK button. You will hear the dial tone andthe display will show the EXT

symbol.

Enter the number you want. The number is dialledautomatically.

To switch the handset on and off

Press and hold the POWERbutton to switch the handset off.

To switch the handset on,press and hold the POWERbutton again.

Preparatory dialling

Preparatory dialling allowsyou to enter the numberbefore pressing the TALKbutton. This enables you tocorrect any mistakes beforeyou actually make the call.

Enter the number to bedialled.

The number is shown in thedisplay.

(If you make a mistake, pressthe ✘ button to delete theincorrect digit).

When you have entered thenumber correctly, press theTALK button to dial the number.

Your handset will automatically timethe duration of all external calls.

The handset display shows the callduration both during your call and fora few seconds after it is complete.

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To exit and return to the previousmenu at any time, press thebutton. If you press and hold thebutton you will return to the standby screen.

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During a call:

You can adjust the earpiecevolume. There are 5 levels tochoose from.

Press the UP or DOWNbutton until you reach therequired level. This will beshown on the display. eg: EAR VOL 3.

In standby mode:

Press the � button.

Press the DOWN button untilHANDSET is displayed.


Press the DOWN button untilEAR VOL is displayed.


Press the UP or DOWNbutton until you reach therequired level.

Press the � button to confirmthe selected level.

Press and hold the ✘ button toreturn to the standby screen.

To receive a call

When the phone rings thedisplay will show CALL andthe EXT symbol will flash.

If you have subscribed to aCaller Display Service, thenumber (and name if stored in the phonebook) will bedisplayed.

Press the TALK button.

Or

If the handset is on the base,simply lift it up and speak.

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To adjust the speech volumeduring a call

To end a call

Press the TALK button.

Or

Place the handset back on the base.

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You can switch the Auto-Talk featureon or off. Please see page 22.

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You can redial up to 5 of the lastnumbers called. They are stored in theredial list. If you have stored a nameto go with a number in the phonebook,the name will be displayed instead.See “Name and number Phonebook”,page 17.

RedialTo adjust the handsfree volume

Whilst in handsfree mode youcan increase or decrease thehandsfree volume. There are 5 volume levels to choose from.

Press the UP or DOWNbutton to adjust the volume.

The volume will be adjustedaccordingly.

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To answer a call in handsfree

When the phone rings:

Press the HANDSFREEbutton. The call is transferredto the loudspeaker.

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During a call you can switchto handsfree mode.

Press the HANDSFREEbutton. The call is transferredto the loudspeaker.

Press the HANDSFREE button to switch back to usingthe handset.

To switch to handsfree during a call

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To make a handsfree call

Dial the number.

Press the HANDSFREE button.

The display will show the icon to indicate handsfreeis active. You will hear thenumber being dialled out.

To switch back to using thehandset at any time, press theHANDSFREE button.

To end the call, press theTALK button.

Handsfree allows you to talk to yourcaller without holding the handset andenables other people in the room tolisten to your conversation.

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Press the � button to enterthe menu.

The display will showPHONEBK, press the � button.

The display will show ADD,press the � button.

The display shows NAME?

Enter the name using theletters on the keypad. Namescan be no longer than 8characters.

Entering names:

Use the keypad letters toenter names, e.g. if you wishto store the name TOM:

To enter the letter T, press the8 button once.

To enter O, press the 6 buttonthree times and wait for thecursor to move across.

You can store up to 50 of your mostfrequently used names and numbersin the Phonebook. Stored numberscan be no longer than 20 digits and a maximum of 8 characters can bestored.

To store a name and number inthe Phonebook

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Name and number Phonebook

When on a call you can talk tosomeone in the same room, withoutyour caller hearing.

Secrecy

To switch secrecy on / off

During a call, press the ✘button. The display will showMUTE. Your caller cannot hearyou.

Press the ✘ button again toresume your call.

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Dial from the redial list

Press the UP button to enterthe redial list.

Continue pressing the UPbutton to view the next numberin order of most recent first.

Press the TALK button whenthe number (or name) youwant to call is displayed. Thenumber is dialled automatically.

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To dial a name and numberfrom the Phonebook

Press the PHONEBOOKbutton to enter the phonebook.

Use the UP or DOWN buttonto scroll through.

Or

Enter the first letter of thename you want, e.g. for Tom,press the 8 button to searchfor names beginning with T.

Press the TALK button to dial the number of the namedisplayed. The number isdialled automatically.

To enter a pause in a storednumber

You may want to enter a pausewhen storing internationalnumbers, charge card numbersor if you connect yourtelephone to a switchboard.(For more information onswitchboard use see page 38.)

When storing the number,press and hold the UP button,until a P is displayed, at thepoint where you want to enterthe pause.

You may enter as many pausesas required.

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To enter M, press the 6 buttononce.

If you enter a digit incorrectly,press the ✘ button to delete it.

Press � to confirm the name.You will hear a confirmationbeep.

The display shows NUMBER?

Enter the telephone numberyou want to store.

Press the � button. You willhear a confirmation beep.

Alternatively, press the �button to continue storingentries in the phonebook.


Note

Press the 1 button once to insert aspace, press twice for a - (hyphen),press 3 times for the number 1.

Note

If you subscribe to a Caller DisplayService (see page 27) and wantdirectory names to be displayed whena call is received from one of yourdirectory numbers, you must ensurethat you always enter the fulltelephone number, including thenational code.

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To delete a Phonebook entry



Use the DOWN button toscroll to DELETE and pressthe � button.

Use the UP and DOWNbuttons to scroll through tothe entry you want to delete.

When you have found the nameto delete, press the � button.

The number will be displayed,press the � button.

The display will showCONFIRM?, press the � button.

You will hear a confirmationbeep. The number is nowdeleted.


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To edit an entry in the Phonebook



Use the DOWN button toscroll to MODIFY and pressthe � button.

Use the UP or DOWN button tofind the name you want to edit.


Use the ✘ button to deleteunwanted letters. You canenter new letters as shown in‘Entering names’ on page 17.

Press � to store the newname. You will hear aconfirmation beep.

The number will be displayed.Use the ✘ button to deleteunwanted digits and re-enterthe correct ones.

Press the � button to storethe new number. You will heara confirmation beep.


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You can scroll in either direction tosearch through the list.

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To page a handset from the base

Press the PAGE button on thebase.

The handset(s) will ring. The display will show INT flashing.

To stop paging, press thePAGE button again.

Or

To stop paging, press anybutton on the handset.

Paging handsets

You can page your handset(s) fromthe base station to alert a handsetuser that they are wanted or to locatea missing handset.

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Note

Paging calls cannot be answered by a handset.

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Handset settings

To adjust the handset ringervolume

There are 5 levels to choosefrom (1-5), or you can turnthe ringer off altogether.


Use the DOWN button toscroll to HANDSET and pressthe � button.

Use the DOWN button toscroll to RING VOL and pressthe � button.

You will hear the currentvolume setting and it will beshown on the display.

Use the UP or DOWN buttonto select the required volume(VOLUME 1-5 or VOL OFF).You will hear a sample ring.

Press the � button to confirmthe new setting. You will heara confirmation tone.


To switch keypad beeps on and off



The display will show BEEP,press the � button.

The display will show KEYTONE,press the � button.

Use the UP or DOWN buttonto select either ON or OFF.



Important

Press and hold the ✘ button at anytime to exit the menu and return tothe standby screen.

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To set the external or internalringer melody

There are 5 melodies tochoose from and you have theoption to choose a differentmelody for external andinternal calls. (Internal callsfor when you have more thanone handset).



Use the DOWN button toscroll to either INT MEL orEXT MEL.


You will hear the currentmelody setting and it will beshown on the display. e.g.MELODY 4.

Use the UP or DOWN buttonto select the required melody.You will hear a sample melody.

Press the � button to confirmthe new melody. You will heara confirmation tone.


To switch auto-talk on/off

When the handset is on thebase or the charging unit youcan answer the call by picking it up from the base. This willautomatically answer the callwithout having to press theTALK button.



Use the DOWN button toscroll to AUTO ANS.


Use the UP or DOWN buttonto turn AUTO-TALK ON orOFF.

Press the � button toconfirm.


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To name a handset

The handset name is pre-setas SYNERGY, however, youcan personalise each handsetby giving it a name. A maximumof 8 characters can be stored.

Use the DOWN button toscroll to LANGUAGE and pressthe � button.

Use the UP or DOWN buttonto scroll through the languageoptions.

Press the � button to confirmyour choice. You will hear aconfirmation beep.


To default back to the Englishlanguage follow:

Press the MENU button.

Press the DOWN button twice.


Press the DOWN button seventimes.


Press the UP or DOWN buttonuntil ENGLISH is displayed.

Press the MENU button once.


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To set the handset language

If you wish, you can change thelanguage used on the handsetdisplay. You can choose fromEnglish, Francais, Deutsch,Nederl, Italiano, Espanol,Portuges, Norsk, Dansk,Svenska and Suomi.





Use the DOWN button toscroll to NAME and press the� button.

Press the ✘ button to deletethe name already set.

Enter the name you want usingthe keypad and press the �button, correct any mistakesby pressing the ✘ button.

You will hear a confirmationbeep.


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To adjust the base ringer volume

There are 5 levels to choosefrom (1-5), or you can turnthe ringer off altogether.


Use the DOWN button toscroll to SETUP and press the� button.

The display will show BASEVOL. Press the � button.

Use the UP or DOWN buttonto select the required volume(VOLUME 1-5 or VOL OFF).You will hear a sample ring.

Press the � button to confirmthe new setting. You will heara confirmation beep.


Base settings

To adjust the base ringer melody

There are 5 melodies tochoose from (1-5)



Use the DOWN button toscroll to BASE MEL and pressthe � button.

Use the UP or DOWN buttonto select the required melody(MELODY 1-5). You will heara sample melody.

Press the � button to confirmthe new setting. You will heara confirmation beep.


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To select a base station

If a handset is registered tomore than one base station,you can select which base yourhandset will use.

For more information onregistering your handset toanother base, see page 31.



Use the DOWN button toscroll to SEL BASE and pressthe � button.

Use the UP or DOWN buttonto select the base you want(BASE 1-4).



If you change the base stationPIN, keep a record of the newnumber by writing it in thespace provided on page 8. You will need to use your basestation PIN for registeringhandsets and for some otheroptional settings.



Use the DOWN button toscroll to PIN CODE and pressthe � button.

The display will show PIN?

Enter your 4-digit PIN(original setting OOOO).


The display will show NEW PIN.

Enter your new 4-digit PIN.


The display will show RETYPE.

Re-enter your new 4-digit PIN.



To change the base station PIN code

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The default settings are:

Earpiece volume 3

Handset & Base ringer volume 3

Handset & Base melody 1

PIN code 0000

Handset name SYNERGY

Handset language ENGLISH

Button beeps ON

Battery low indicator beeps ON

Out of range warning beeps ON

Auto answer ON

Dialling mode DTMF

Pause after picking up line / dial-out code 3 seconds

Phonebook Empty

Redial list Empty

Calls list Empty

To default/reset the handset andbase to their original/defaultfactory settings

Please note that if you resetyour Synergy 3100 thePhonebook, Redial and Callslist will be deleted.



Use the DOWN button toscroll to DEFAULT and pressthe � button.


Enter the base PIN (originalsetting OOOO)


You will hear a confirmationtone at the base and handset.The handset display will flashBASE 1 and thenSYNERGY HS1.

Your Synergy 3100 is nowreset to the factory settings.

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Using Caller Display

If you subscribe to a Caller DisplayService you can see your caller’snumber (provided it is not withheld)on your handset display, as well as thetime and date of their call. If you haveyour caller’s name and number storedin your handset phonebook, you willsee the name of your caller displayedinstead of the number.

Please ensure that you have storedthe full telephone number, includingthe area code, otherwise the name will not match the number stored inthe phonebook.

Whether you take a call or not, thecaller’s details are stored in the Callslist. You can display, scroll throughand dial numbers on the list and copythem into the phonebook.

Caller information not available

With some incoming calls the telephonenumber of the caller is not availableand cannot therefore be displayed.

In this case, your Synergy 3100 providesyou with some explanatory informationabout the type of call received. This willbe one of the following.

UNAVAILA

The number is unavailable.

WITHHELD

The caller has withheld their number.

RINGBACK

Ringback call.

OPERATOR

The call has been made via the operator.

PAYPHONE

The caller is ringing from a payphone.

INTERNAT

International call.

Important

To use Caller Display or Call Waiting you must first subscribe to your network provider’s CallerDisplay or Call Waiting Service. A quarterly fee is payable.

For more information on BT’s Select Services, call BT free on 0800 800 150.

Caller Display and Call Waiting

Calls list

The Calls list contains the telephonenumbers of your last 20 callers.

New calls in the Calls list are indicatedby the flashing symbol on thedisplay.

If a call is received when the Calls listis full then the oldest entry will bedeleted automatically.

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Press the DOWN button toenter the Calls list.

Use the UP or DOWN buttonto scroll to the number youwant to store in thephonebook.


The display shows the date andtime of the call.

Press the � button again, thedisplay shows ADD.

Press the � button, the displayshows NAME?.

Press keypad buttons to entername as described beforeunder the “Entering names”section.

To dial a number from the Calls list


Use the UP or DOWN buttonto scroll to the number youwant to dial.

Press the TALK button. Thenumber will be dialledautomatically.

To store a number from the Calls list into the Phonebook

To enter and view the Calls list

Press the DOWN button toenter the Calls list. The symbol is displayed.

Use the UP or DOWN buttonto scroll backwards andforwards through the Calls list.

If the ‘name’ of your caller hasbeen stored in the phonebook,this will be displayed. Pressthe � button and the numberwill be displayed.

Press the � button and thetime and date of the call will bedisplayed.

Keep pressing the ✘ button toreturn to the Calls list entry.

Note

You can enter names up to 8characters long. If necessary, youcan edit the entry, when the entry is correct, press the � button. The number is nowstored in the phonebook.

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The name and number arenow stored in the phonebook.


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To delete all numbers from the Calls list


Press the ✘ button. Thedisplay will show DEL ALL.

Press the � button. The displaywill show EMPTY for 2 seconds.

To delete a number from the Calls list


Use the UP or DOWN buttonto scroll to the number youwant to delete.

Press the � button twice, ADD will be displayed.

Use the UP or DOWN buttonto scroll to DELETE? andpress the � button.

The number is deleted fromthe Calls list.

*Call Waiting

If an incoming call arrives while youare already engaged on a telephonecall, you will hear a soft beep every 5 seconds (this beep is not audible tothe person you are speaking to). Thesecond caller’s number (and name ifstored in the directory) will appear onthe handset display.

Instead of the engaged tone, the secondcaller will hear an announcement tohold on as you are aware that there isa second call.*You must subscribe to your network provider’sCall Waiting Service before this feature willwork. A quarterly fee is payable.

To accept a Call Waiting call

If you hear the tone that tellsyou there is another caller,whilst you are on a call:

Press the Recall button. Thefirst caller will be put on holdand you can now speak toyour second caller.

To return to the first callerpress the Recall button again.

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You can switch back and forthbetween the two calls withoutdisconnecting either if you wish.

Important

Once stored in the phonebook thenumber will be deleted from theCalls list.


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If you wish to disconnect thefirst call press the TALKbutton after speaking to thefirst caller.

The handset will then ring.Press the TALK button againand continue with the secondcaller.

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The second caller will only becharged for their call from themoment you answer and not while they are waiting for yourinitial contact.


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Up to 5 handsets can be registered andoperated from any one Synergy 3100base. This allows you to make internalcalls between two handsets while athird is making an external call.

Each handset can be registered on upto 4 bases.

Each additional handset you purchasemust be registered with the base.

Your handset supplied is pre-registeredas Handset 1 to its base (Base 1).

If you have purchased a Twin theadditional handset supplied is pre-registered as Handset 2 (Base 1).

Using Synergy 3000 additionalhandsets and bases

Note

Remember to charge the battery packof new handsets for at least 16 hoursbefore use.

If the display shows NOT REG and the symbol is flashing, your handset is not yet registered with the base.

At the base:

Press and hold the base PAGEbutton for at least 10 seconds,until you hear the validationtone (two beeps), then releasethe button.

At the handset:


Use the DOWN button toscroll to REGISTER and pressthe � button.

The display will show BS 1 2 3 4. (The numbers

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To register a Synergy 3000handset to another base

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To de-register a Synergy 3000additional handset from the base



Use the DOWN button toscroll to DEL HS and pressthe � button.


Enter your 4-digit PIN.


Use the UP or DOWN buttonto select the handset you wantto de-register (HANDSET 1-5).

Press the � button. Displayshows CONFIRM?.

Press �. You will hear aconfirmation beep.

Once de-registered, thehandset will display NOT REG.

that are flashing indicate other bases that the handset isalready registered to).

Enter the base number (BS 1-4) that you want toregister the handset to.

Enter your 4-digit PIN(original factory setting OOOO)and press the � button.

The display will show SEARCH 1, 2, 3, 4 and the

symbol will flash as thehandset tries to locate the base.When the handset locates the base, the handset will beautomatically selected andshown on the display.

Note

Handsets can only be de-registeredvia another handset.

Note

Your 4 digit PIN number is 0000unless you have previously allocated a new PIN number as explained onpage 25.

Note

If the handset does not locate thebase, the handset will return to the previous menu. Try to registeragain by using a differentavailable base number. Ensure that you are in close vicinity of the base).

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Internal calls

If you have multiple handsetsregistered to the base you can makeinternal calls between handsets.

Transferring calls

You can transfer an external call toanother handset registered to the base.

To make an internal call toanother handset

Press the INT button.

Enter the number of thehandset you wish to call, (1-5).The called handset will ring

The display will show INT.

To end the call, press theTALK button.

The number of the handsetcalling will be displayed on thecalled handset. For example, ifhandset 2 calls handset 1, HS2will be displayed on handset 1.

Enter the number of thehandset that you want totransfer the call to (1-5).

Your caller will be put on hold.

When the internal handset isanswered, (if you want to youcan talk to the handset userfirst), press the TALK button.The call will be transferred.

If the call to the secondhandset is not answered youcan revert/speak to the calleragain by pressing the INTbutton.

Int

Int

To transfer an external callbetween handsets

During an external call:

Press the INT button.Int

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You can talk to one externalcaller and another internalcaller at the same time onyour handset.

During a call with an externalcaller:

Press the INT button. Yourcaller is put on hold and youhear a tone.

Enter the number of thehandset you want to transferthe call to.

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34

When the handset isanswered, press and hold the# button for about 3 seconds.You can now start your three-way conversation. (If theinternal handset user does not answer your call, press theINT button to return to yourexternal caller).

Press the TALK button to endthe call.

Use the DOWN button toscroll to PRIORITY and pressthe � button.

Use the DOWN button toscroll to SELECT.


Use the DOWN button todisplay the option you want,either BASE or the handsetnumber you require, egHANDSET 3.

Press the � button. The display shows RINGSfollowed by a number between1 and 9.

Use the DOWN button toscroll to the number of ringsyou require.

Press the � button.PRIORITY is displayed,denoting that handset priorityis on.

Press the � button to confirm.The display shows ON.

Handset Priority

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Press the button to exit the call.C f

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If you have more than onehandset registered to the baseyou can select the handsetyou want to ring first. You canalso set the number of ringsthe handset will have beforean incoming call reverts to allavailable handsets.



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Help

Do not immerse the batteries in wateror throw into a fire, or dispose of withordinary domestic refuse.

BT accepts no responsibility fordamage caused to your Synergyhandset by using any other type ofbatteries.

No display appears.

The batteries may be flat or dead.Recharge or replace the batteries.

The handset may be switched off.

No dial tone.

Is the telephone line cord plugged intothe phone socket?

Check that: The base station isconnected to the mains power andswitched on.

You cannot link up with the basestation.

Is the display flashing ?

The mains power cable may not beconnected at the base or switched on.

Are you in range of the base station?

The batteries could be low or flat.

If using more than one base station,check that you are connected to thecorrect base. See page 25.

Replacing the handset batteries.

After a time, you may find that thehandset batteries are running out ofcharge more quickly. This is astandard sign of wear and the batterieswill need replacing.

For spare 2 x AAA rechargeablebatteries please contact the Synergy 3100 Helpline 08706 058 047.

Replacing the batteries

In the event that you should need to change or replace the batteries:Remove the battery compartmentcover and take out the batteries.Insert new 2 x AAA re-chargeablebatteries and replace the batterycompartment cover.

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Are you using the correct poweradaptor?

Synergy 3100 base station powersupply is Item Code 872260.

Synergy 3000 charger power supply isitem code 003313.

Cannot adjust an option in the base station.

Is someone else making changes viaanother handset?

Have you pressed the � button toconfirm your selection?

Handset does not ring.

The ringer volume may be switched to off. To adjust the ringer volume onthe handset. See page 21.

Check that: The base station isplugged into the phone socket.Check that: The base station isplugged into the mains power andswitched on.

Buzzing noise on my radio, TV,computer or hearing aid.

Sometimes, your Synergy 3100 caninterfere with other electricalequipment if it is placed too close.

It is recommended that you placeyour Synergy 3100 and other Synergy/DECT GAP compatible handsets atleast one metre away from suchappliances to avoid any risk ofinterference.

The charger does not appear to beworking.

Check that: The power adaptor isproperly plugged into the charger.Check that: Your handset has slottedcorrectly into the charger.Check that: The batteries are correctlyfitted into the handset.Check that: The base is plugged in to a working socket and that the socketis switched on.

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Customer Helpline

If you are still experiencing difficulty,call the Synergy 3100 Helpline on08706 058 047.


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General information

Your Synergy 3100 is guaranteed for a period of 12 months from the date ofpurchase.

Subject to the terms listed below theguarantee will provide for the repairof, or at BT’s or its agent’s discretion,the option to replace the Synergy 3100,or any component thereof, (other thanthe batteries), which is identified asfaulty or below standard, or as a resultof inferior workmanship or materials.Products over 28 days old from thedate of purchase may be replaced witha refurbished product.

The conditions of this guarantee are:• The guarantee shall only apply to

defects that occur within the 12month guarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover the

battery pack and any faults or defectscaused by accidents, misuse, fairwear and tear, neglect, storm damage,tampering with the equipment, orany attempt at adjustment or repairother than through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guaranteeperiod:

If you experience difficulty using theproduct, prior to returning yourproduct, please read the Help sectionbeginning on page 35, or contact theSynergy 3100 Helpline for assistance:

Helpline 08706 058 047, 9am to5.30pm Monday to Friday.

In the unlikely event of a defectoccurring, please follow the Helpline’sinstructions for replacement or repair.

Outside of the 12 month guaranteeperiod:

If your product needs repair after theguarantee period has ended, therepair must meet the approvalrequirements for connection to thetelephone network. We recommendthat you contact BT’s approved repairagent, TecLogic on 01672 564444 or alocal qualified repairer.

Instructions for returning the product:

If the Helpline is unable to remedyyour problem they will ask you toreturn the product. Where possible,pack the product in its originalpackaging. Please remember toinclude all parts, including line cords,power supply units, and the original

Guarantee

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How many telephones can you have?

All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected toany one telephone line. Your Synergy3100 has a REN of 1. A total REN of 4is allowed, if the total REN of 4 isexceeded, the telephones may not ring.

With different telephone types thereis no guarantee of ringing, even whenthe REN is less than 4.

Only use approved power supply, itemcode 872260 for base station or 003313for charger (only applicable if you havepurchased the Synergy 3100 Twin).

Use only approved (Ni-MH)rechargeable batteries.

You may need to enter an access code(e.g. 9) in order to get an outside line.So that the switchboard has time to pickup an outside line, you may also needto add a Pause after the access code.

Technical information

Switchboard external lineaccess code

This product is intended for usewithin the UK for connection to thepublic telephone network andcompatible switchboards, whichsupport tone dialling and timed breakrecall. If in doubt please consult yourservice provider.

Switchboard compatibility

Recall

batteries. (Please note that we cannottake responsibility for goods damagedin transit.) Please obtain and keepproof of posting from the Post Office.

To use the recall button

This is used when connectedto certain switchboards andfor some BT Select Servicesor those services available viayour network provider.

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To set the dialling mode



Use the DOWN button toscroll to DIALMODE and pressthe � button.

Use the UP or DOWN button toselect either TONE or PULSE.


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To automatically insert a pauseafter an access code


You can also adjust the lengthof the pause to be inserted.There are two options available,3 or 5 seconds to be set to suitthe switchboard:


Use the DOWN button toscroll to SETUP.


Use the DOWN button toscroll to PABX.


Use the DOWN button toscroll to PAUSE.

Display shows 3 SEC.

Use the DOWN button toscroll to 5 SEC.

Press the � button. You willhear a confirmation tone.

With some switchboards itmay be helpful to dial a pauseafter entering the switchboardaccess code, e.g. 9, 11 etc. toenable you to get an outsideline.

This feature automaticallyinserts a pause between theaccess code and the telephonenumber that you have enteredin the Phonebook. Howeverfor this feature to work youmust still enter the accesscode at the front of thetelephone number whenstoring in the Phonebook.


Use the DOWN button toscroll to SETUP.


Use the DOWN button toscroll to PABX.


Use the DOWN button toscroll to PBX 1.

Press the � button.Display shows PIN?.Enter PIN number.


Enter the access code.

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Index

Additional handsets 31Auto talk on/off 22

Base ringer volume 22Base settings

default/reset 26diagram 2melody 24PIN number 25ringer volume 24select which base station 25

Batteries charging 11install 11low warning 11performance 12replacing 35

Belt clip 12Button beeps on/off 21

Caller Display 27Calls

end 15handsfree 16internal 33make 14preparatory dialling 14receive 15redial 16secrecy 17three-way conversation 33transfer 33

Calls list 27delete 29delete all 29dial number 28enter 28store in phonebook 28view 28

Call timer 14Call Waiting 29Cleaning 9

Deletecalls list 29phonebook numbers 19

De-register 32Dialling mode 38Display icons 2

Earpiece volume 15

End a call 15

Guarantee 37

Handset settings default/reset 26keypad beeps on/off 21language setting 23name handset 22on/off 14register to another base 31ringer melody 22ringer priority 34ringer volume 21

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Handsfree 16Help 35Helpline 12

Internal calls 33

Keypad beeps on/off 21

Language 23Location of product 10

Make a call 14Melody

base 24handset 22

Menu structure 4

Name a handset 22

On/off auto-talk 22handset 14keypad beeps 21secrecy 17

Pause – insert 18, 39Paging handsets 20Phonebook 17

delete 19dial 18edit 19enter a pause 18store 17

PIN base 25Power supply 10Preparatory dialling 14 Pulse dialling 38

Quick guide – handset settings 3

Recall 38Receive a call 15Redial 16Register handset to another base 31REN (Ringer Equivalence Number) 36Reset handset/base 26 Returning your Synergy 3100 37Ring priority 34Ringer melody

base 24handset 22

Ringer volume base 24handset 21

Safety information 9Secrecy 17Setting up 10Speech volume 15Storing a number 17Switchboard access code 38Switchboard compatibility 38

Technical information 38Telephone line cord 12Three-way conversation 33Tone dialling 38Transfer calls 33

Unpacking 8

Volume base ringer 24earpiece 15handset ringer 21handsfree 16

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Accessories and sparesFor the Synergy 3100 range of telephones

Accessories and spares for the Synergy 3100 range of telephones are listed below.

All items are available from the Synergy Helpline, please call 08706 058 047

Additional handsets and chargers:

In Titanium:Item code 005717

Additional chargers:

Power supply units for the base station or charger

Plug mounted, 13 amp mains adaptor. Item code 872260 for base station

Item code 003313 for charger

Telephone line cord

AAA rechargeablebatteries (Ni-MH)

Battery cover

User guide

Charging

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R&TTE

This product is intended for usewithin the UK for connection to thepublic telephone network andcompatible switchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive1999/5/EC.

Declaration of Conformance.

Hereby, Suncorp Technologies,declares that this Synergy 3100 is incompliance with the essentialrequirements and other relevantprovisions of Directive 1999/5/EC.

The Declaration of Conformance forthe Synergy 3100 is published on theweb sitehttp://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publicationare subject to availability and may be modified from time to time. Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark ofBritish Telecommunications plc in the UK.

© British Telecommunications plc 2002.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Designed by: The Art & Design Partnership Limited.Printed in China. Synergy 3100. Issue 1 (9/02) 5

Bt Synergy 3100 User Guide from Telephones Online

Technology

Transcript of Bt Synergy 3100 User Guide from Telephones Online