Bt diverse 5210 User Guide from Telephones Online

BT Diverse 5210 ~ 6th Edition ~ 16th May ’03 ~ 5185

User GuideBT DIVERSE 5210

This equipment is not designed for makingemergency telephone calls when the power fails.Alternative arrangements should be made foraccess to emergency services.

This product is intended for connection to analoguepublic switched telephone networks and privateswitchboards in the UK.

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Please open this page for an ‘At a glance’ guideto your BT Diverse 5210.

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At a glance

1

Microphone

Hash/Keyguard

Hold down to switch thekeypad guard on and off.

Extra Directory

Used to store 10additional names andnumbers.

Keypad

Red phone

Press to end a call, returnthe display to idle or turnthe power on and off.

Display

Displays the status of your handset.

Handsfree

Use to answer calls or make a call in handsfree mode.

Green phone

For making andanswering calls.

Recall

Press for use with switchboards and certain Network Services or press and hold to enter a pause.

Calls list

Lets you access your lists – calls, text and voice mail.

Right hand side

Takes you into the redial list.

Left hand side

Allows you to make aninternal call.

Right hand side

Takes you into the menu options

Star/bell

Switches the handsetringer on and off.

One button

As well as being thenumber one button holddown to access yourVoice Mail service.

Directory

Used to store numbersand names in the directory.


2

Base

Base underside

Contact points

Power socketTelephone line cord socket

BT Diverse Helpline – 08457 908 070


In this guide

At a glance 1

Main menu structure 4Messages 5

Quick guide 6

Quick guide to handsetdisplay icons 7

Introduction 8Unpacking your BT Diverse 5210 8For your records 8

Safety instructions 9

Setting up 10

Using the telephone 14Making and ending calls 14Handsfree 15Using the directory 16Character map 17Redial 19Secrecy 20Paging and internal calls 21

Caller Display and otherBT Calling Features 23

Caller Display 23Calls list 23

Call Waiting 26Other BT Calling Features 26

Additional features 29Voice Mail 29

Handset settings 31Base Station settings 36

Base Station PIN 36

Using additional handsetsand bases 38

Registering additional handsets 38

Help 41General information 43

Guarantee 43BT Accessories and

Replacement Items 43Technical information 44Switchboard compatibility 44Setting pauses 46

Index 47

Hints and tips boxes

In this user guide, we’ve includedhelpful tips and important notes.They are shown in boxes like this.

3

Helpline

If you experience any dif ficultieswith your BT Diverse 5210, pleasecall the BT Diverse Helpline on 08457 908 070.

Please refer to the separate UsingSMS User Guide for instructions onusing the SMS functionality.


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Menu structure

SMS Write message

Incoming

Outgoing

Settings Service Centres Service Centre 1 ->

Service Centre 5

Select Services Withhold Number

For All Calls Call Divert All Calls

No Answer

When Busy

Call Waiting On

Off

Cancel Ringback

Calendar/Clock Date/Time

Time Mode 12 Hour

24 Hour

Audio Settings Earpiece Volume

Handsfree Volume

Ringer Volume

Ringer Melody External Calls

Internal Calls

Advisory Tones Key Tones

Battery Low Off

On

During Call

Confirmation Tone

Handset Settings Auto Answer

Language

Register Handset

Reset Handset

Base Settings System-PIN

Base Reset

Additional Features Dialling mode Tone

Pulse

Tone-Earth

Recall 80 ms

to

800 ms

Repeater Mode

Voice Mail Set Key 1


5


Messages

Press to get to your Mailbox and access your text messages, voicemail andCalls list.

The following functions are available:

Note

If you make a mistake, you can return to the previous menu by pressing the REDPHONE button. If you keep pressing the RED PHONE button you will return to theidle screen.

Note

If your handset is registered to a BT Diverse 5250 answering machine base, youwill have additional menu’s in Voice Mail. Please refer to your BT Diverse 5250guide to see what further menus are now available.

SMS

Calls List Delete entry

Copy to directory

Date and time

Status

Delete list


6


Quick guideSwitch the handsetOFF/ON: Hold down.(default is ON)

Switch Keyguard Hold down.on/off

Switch handset Hold down.ringer off

Make a call or .

Redial a number to scroll through the list to dial.

Copy a displayed to display Copy to directory add namenumber in the redial

display shows Save entry . list to the directory

Dial from the to name or number you want to dial . directory

Dial from Calls list to display Calls List to display the number you want .

Adjust handsfree volume whilst in Display shows Volume to decrease/increase volume .handsfree mode

Adjust earpiecedisplay shows Volume to decrease/increase volume .

volume

Make internal call then select handset and click on .

Call all handsets to Call All .

Transfer call to then select handset and click on . When user answers press .

another handset

Put caller on hold then select handset and click on . When finished press .

while you make Back will be selected press .

an internal call

Set date and time to display Calendar/Clock to display Date/Time

enter date enter time . Select am/pm .

OK OK

OK

OK

OK OK

OK

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Int

Int

Int

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OK OK OK

OK

OK

Menu

Menu

Menu

Menu

Menu

OK

Menu

Pageno

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Quick guide to handsetdisplay icons

Redial, lists up to the last 5 dialled number.

Flashes to indicate new messages (e.g Calls or SMS).

For calling other handsets.

Opens the menu.

Shows the status of the handset battery.

Scroll through the menu.

Confirms the function displayed.

Scroll left and right when entering numbers or messages.

Deletes numbers/characters (from left to right).

Ringer off.

Handset locked.

Shows the number of the handset and is displayed in top left hand corner.

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Introduction

Unpacking your BT Diverse 5210

If anything is missing, please contactyour place of purchase immediately.

One BT Diverse 5210base station

One BT Diverse 5200 handset

One power supply for the base station

One telephone line cord

Two AAA rechargeable batteries

One belt clip

Battery compartment cover

For guarantee purposes proof ofpurchase is required so please keepyour receipt.

Enter your system PIN code here:

For more information on your systemPIN, see page 36.

For your records

Date of purchase:

Place of purchase:

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Safety information

Safety information

GeneralOnly use the power supply includedwith the product. Using anunauthorised power supply willinvalidate your guarantee and maydamage the telephone. Power supplynumber is M-GA35-095130F.

For the handset use only AAA 1.2VNickel Metal Hydride (NiMH)rechargeable batteries with a minimumcapacity of 700 mAh. Never use otherbatteries or conventional alkalinebatteries. They could lead to a shortcircuit or destroy the battery casing.Batteries and accessories are availablefrom www.withandwithoutwires.comor call 0870 240 5522.

If the Keyguard is switched on, it isNOT possible to make calls, includingemergency numbers (999/112).

Do not open the base station or handset(other than to change batteries). Thiscould expose you to high voltages orother risks.

Radio signals transmitted between thehandset and base may cause interferenceto hearing aids.

This product should not be used nearemergency/intensive care medicalequipment and should not be used bypeople with pacemakers.

Never dispose of batteries in a fire. Thereis a serious risk of explosion and/or therelease of highly toxic chemicals.

CleaningSimply clean the handset and base station with a damp (not wet) cloth, or an anti-static wipe. Never use householdpolish as this will damage the product.Never use a dry cloth as this may cause a static shock.

EnvironmentalDo not expose to direct sunlight.

The product may heat up when thebatteries are being recharged. This isnormal. However, we recommend thatyou do not place the product on antique/veneered wood to avoid damage.

Do not stand your product on carpets orother surfaces which generate fibres, orplace it in locations preventing the freeflow of air over its surfaces.

Do not submerge any part of your product in water and do not use it indamp or humid conditions, such asbathrooms.

Do not expose your product to fire,explosive or other hazardous conditions.

There is a slight chance that your phonecould be damaged by an electrical storm.We recommend that you unplug thepower and telephone line cord during anelectrical storm.

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1 Connect the base station

Plug the power supply cable into thepower socket on the underside of yourbase.

Plan the location

Situate your product close enough tothe telephone and mains power socketsso that the cables will reach.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not situate the product in thebathroom or other humid areas.

Setting up

WARNING

Do not connect the telephone line cordto the phone socket until your handsetis fully charged. This will prevent therisk of the phone being answered beforethe battery is charged. Answering thephone before the battery is fully charged may prevent it from reachingits optimum capacity.

2 Plug the power supplyunit into the wall socket

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WARNING

Under no circumstances should non-rechargeable batteries be used. Only use AAA 1.2V Nickel MetalHydride (NiMH) rechargeablebatteries with a minimum capacity of700mAh.Using inappropriate batterieswill invalidate your guarantee andmay damage the telephone. Batteriesand accessories are available fromwww.withandwithoutwires.comor call 0870 240 5522.

3 Registering and charging the handset

The display is protected by a plasticfilm. Remove the protective plastic filmfrom the display.

MENU INT

INT MENU

To register your handset, place it in thebase station with the display facingupward. After approx. one minute, thehandset’s internal number is displayed(e.g.: 1). Successful registration issignalled by a confirmation tone.

When the handset is registered thedisplay will show:

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Insert the batteries

Insert the two batteries supplied, asindicated inside the batterycompartment and slide the batterycompartment cover shut.

The battery cover may be found in thepackaging with the batteries.


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Out of range?

If you go out of range of a base stationfor a long time while your handset isswitched ON, it may take more than20 minutes to ‘find’ the base stationagain when you come back withinrange. However, by simply switchingthe handset OFF for a moment, thenON again, it will find the base stationwithin a few seconds.

Battery level icons

When the batteries are almost flat abeep sounds and the display shows theempty battery icon. You will need torecharge your handset before you canuse it. The various states of chargeare shown below:

Batteries fully charged

Batteries at 66%

Batteries at 33%

Batteries empty

Battery performance

Batteries and case may become warmduring charging. This is normal.

Under ideal conditions, the handsetbatteries should give about 13 hourstalktime or 170 hours standby timeon a single charge. However, newNiMH batteries do not reach their fullcapacity until they have been innormal use for several days.

The charge capacity of rechargeablebatteries will reduce with time as theywear out, so reducing the talk/standbytime of the handset. Eventually theywill need to be replaced. New batteriesare available fromwww.withandwithoutwires.comor call 0870 240 5522.

If you replace the handset batteries with ones that have been fully charged,the battery indicator will not show fulluntil the next charge cycle has beencompleted. Charge the handset untilthe batteries register full again. Fromthen on the display will be correct.

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If the icons on the display flash continuously...

It means that the handset is notregistered with the base station.

Ensure you have correctly carried outstep 3 above. If the product has stillnot registered, please see “Registeringmanually” on page 39.

All additional handsets you purchasewill need to be individually registeredwith the base station before they willwork with the BT Diverse 5210.

Leave the handset for approx. 16 hoursin the base station to charge thebatteries, as they are not charged in thefactory. The battery status icon flasheson the handset to indicate that thebatteries are being charged.


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4 Connect the telephoneline cord to the base andplug into the wall socket

Ensure that each end of the line cord isfitted into the correct socket.

Fit the belt clip onto the back of thehandset.

Your BT Diverse 5210 is now ready for use.

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Setting the date and time

Press the Menu options button.

Press the DOWN navigationbutton until the display showsCalendar/Clock.

Press the OK options button.Date/Time appears.

Press the OK options button.

Enter the day/month/year, e.g.05 10 03 for 5th October 2003.


Enter the time – hours/minutes.e.g. 0925 for 9:25am.


Use the UP/DOWN navigationbuttons to select am/pm if in 12hour mode.


Press the DOWN navigationbutton to Time Mode.


Use the UP/DOWN navigationbuttons to select 12 or 24 hourdisplay (12hr is the default).


Press the RED PHONE buttonuntil you reach the idle display.

OK

MENU

OK

OK

OK

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OKNote

If you subscribe to a Caller Displayservice the time and date will be setwith the first incoming call. However, the year setting will have tobe changed manually. See opposite.


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To make an external call

Ensure the handset isswitched ON.

Press the GREEN PHONEbutton. You will hear the dialtone.

Dial the number.

Using the telephone

Preparatory dialling

Enter the phone number first.

If you make a mistake pressthe �C options button toremove any incorrect digits.

Press the GREEN PHONEbutton to dial the number.

Making and ending calls

To end a call

Press the RED PHONE button.

Note

To exit a menu at any time, press theRED PHONE button. This will takeyou back one step. Keep pressing theRED PHONE button to return to theidle screen.

To switch the handset poweron and off

Press and hold the REDPHONE button to switch thehandset off.

Press and hold the REDPHONE button to switch thehandset on again.

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Call timer

Your handset automatically times theduration of all external calls, showing iton the display during your call and for a few seconds after it is finished.

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To receive an external call

Press the GREEN PHONEbutton to answer the call.

Or

If the handset is on the base,simply lift it up and speak.You do not need to press theGREEN PHONE button.

This is called Autotalk. Youcan switch autotalk off so youalways have to press theGREEN PHONE button toanswer a call, see page 33.

To make a handsfree call

Dial the number

Press the HANDSFREE button.The loudspeaker is switchedon and you hear the numberbeing dialled.

To switch back to using thehandset at any time, press theGREEN PHONE button.

Handsfree

Handsfree allows you to talk to yourcaller without holding the handset andenables other people in the room tolisten to the conversation. Your handsare left free, for example to take notes.

To adjust the handsfreevolume whilst in handsfreemode

Whilst in handsfree mode andyou want to increase ordecrease the handsfree volume.

Press the MENU optionsbutton.

Press the OK options button toselect volume.

Using the LEFT or RIGHTnavigation buttons you caneither increase or decrease thevolume.

Press the OK options button if you want to save the newvolume setting.

MENU

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Note

You can test the handsfree function bydialling the BT speaking clock on 123.


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Note

If you need to replace the handset inthe base station during a call, forexample, because the battery is flat,hold down the HANDSFREE button.

To switch to handsfree duringa call

During a call you can switch tohandsfree mode:

Press the HANDSFREE button.The call is transferred to theloudspeaker.

Press the GREEN PHONEbutton to switch back to usingthe handset.

To answer a call in handsfree

When the phone rings:

Press the HANDSFREE button.The call is transferred to theloudspeaker.

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To store an entry in thedirectory

Press the DIRECTORY button.

Press the MENU options button.Display shows New Entry.


Enter the telephone number.

Press the OK options button toenter the name.

Enter the name.

Entering names:Enter the name using the letterson the keypad. For example, toenter the name TOM:

Press the 8 button, T appearson the display.

Press the 6 button three timesuntil the display shows O.

Then press the 6 button todisplay m.

For the full character map, see page 17.

Press the MENU optionsbutton. Display shows SaveEntry.

Press the OK options button to confirm.


OK

OK

MENU

Using the directory

You can store up to 50 names andnumbers in the telephone directory.You can enter up to 32 digits and up to16 characters.

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Note

The first letter of each name, and thefirst letter after a punctuation markare automatically shown as capitals.Letters are always added to the left ofthe cursor.

Press to switch between capitalsand lower case.

Press to move the cursor.

Press to delete from right to left.

Press 1 to enter a blank space.1

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Character map

These are the characters you can use when storing a directory entry.


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To dial a number in thedirectory


Press the DOWN navigationbutton to scroll through thenames which are listed inalphabetical order.

Or

Enter the first letter of thename you want, e.g. for Emma,press 3 twice to search fornames beginning with E.

Press the GREEN PHONEbutton. The number is dialled.

To view directory entry


Press the DOWN navigationbutton to scroll through theentries.

Or

Press the first letter of thename you are looking for.


To edit a directory entry


Use the keypad to enter thefirst letter of the name youwish to edit.

Then press the DOWNnavigation button to scroll tothe exact entry.

Press the MENU options button.

Press the DOWN navigationbutton until EDIT ENTRY isdisplayed.

Press the OK button.

Edit the number, if necessary,using the LEFT/RIGHT andDELETE buttons.

Press the OK button.<NAME> is displayed.

If the name is correct, pressthe MENU button, SAVE ENTRY

is displayed.

Press the OK button. Thedisplay will show ENTRY SAVED.Or

If you wish to edit the name,enter a new name now, usingthe LEFT/RIGHT and DELETEbuttons as above.

Press the MENU button. Thedisplay will show SAVE ENTRY.

Press the OK button. Thedisplay will show ENTRY SAVED.

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To delete an entry

Press the DIRECTORY buttonand open the directory.

Press the DOWN navigationbutton to scroll to the entryyou want to delete.


Press the DOWN navigationbutton until the display showsDelete Entry.

Press the OK options button to confirm. You hear aconfirmation beep.


MENU

OK

To delete the entire directory

Press the DIRECTORY buttonand open the directory.


Press the DOWN navigationbutton until the display showsDelete List.

Press the OK options button.Delete List? is displayed.



MENU

OK

OK

Extra directory

Your BT Diverse 5210 has anadditional 10 name and numberdirectory. It is recommendedthat this is used for specialnumbers i.e. doctor, dentist,takeaway numbers.

Press the EXTRA DIRECTORYbutton.

The structure of this directoryis the same as the maindirectory. You can follow theinstructions starting on page 16for storing, dialling, viewing,editing and deleting thesenames and numbers.

To dial a number in the redial list

Press the REDIAL optionsbutton. The last numberdialled will be displayed.

Press the DOWN navigationbutton to scroll through theredial list.

Press the GREEN PHONEbutton to dial the number.

Redial

Your handset automatically saves thelast 10 telephone numbers dialled into aredial list.


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To copy numbers shown inthe redial list to the directory

Press the REDIAL optionsbutton.

Press the DOWN navigationbutton to scroll to the numberyou want to copy.


Press the DOWN navigationbutton until the display showsCopy to Directory.


Press the OK options buttonagain.

Enter the name (for details, see page 16).

Press the MENU options button.The display shows Save Entry.



OK

OK

OK

MENU

MENU

Note

To cancel any procedure, press theRED PHONE button until the displayreturns to idle.

Secrecy

When on a call you can talk to someonein the same room, without your callerhearing.

To switch secrecy on/off

During a call:

Press the INT options button.The microphone is switchedoff. The caller hears musicaltones.

Press the RED PHONE buttonto return to the caller.

INT

To delete a number from theredial list

Press the REDIAL optionsbutton.

Press the DOWN navigationbutton to select the numberfor deletion.


Press the DOWN navigationbutton until the display showsDelete Entry.

Press OK to confirm deletion.


MENU

OK


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Paging and internal calls

You can alert handset users that theyare wanted, or locate a missing handset.

If you have multiple handsetsregistered to the base you can makeinternal calls between handsets.

Press the INT options button.

A list of all the handsets thatare registered to the base arelisted, you can select any ofthem.

Your handset is identified by INT 1 <.

Press the DOWN navigationbutton to highlight thehandset you want to call andpress the GREEN PHONEbutton.

Or

Press the handset number youwant to call on the keypad.

Or

Select the Call All option to page all the handsetsregistered to the base andpress the GREEN PHONEbutton.

The line will be seized by thefirst handset user to answerthe call.

Call All

INT

To transfer an external callbetween handsets

You can forward an externalcall to another handsetregistered to the base.

During an external call:

Press the INT options buttonto display the list of handsets.Your caller hears musicaltones.

Press the UP or DOWNnavigation button to select thehandset you want to call orCall all handsets.

Press the GREEN PHONEoptions button to call. When theother handset answers you cantell them you are transferringthe call.

Press the RED PHONE buttonto put the call through.

Note

You can also put the call throughwithout announcing it by immediatelypressing the RED PHONE button afterdialling the other handset.

Note

You can also page all handsets bypressing the PAGE button on the basestation.

INT


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To put an external call on holdwhile you make an internal call

This enables you to ask anotherhandset user a question andthen get straight back to yourcaller.

During a call:

Press the INT options buttonto display the list of handsets.Your caller hears musicaltones.

Press the UP or DOWNnavigation button to select thehandset you want to call.

Or

Press the handset number youwant to call on the keypad.

Press the GREEN PHONEbutton to call.

You can now speak with theother handset user.

To return to yourexternal caller:

Press the MENU button andBack will be displayed.

Select the OK options buttonwhich will reconnect you tothe external call.

To answer a waiting callduring an internal call

If you are making an internalcall and hear the Call Waitingtone you can immediately takethe incoming call.

Press the MENU button.

To accept Call Waiting, pressthe OK options button.

Or

To reject Call Waiting, pressthe DOWN navigation button.

The display shows rejectCall Waiting.


MENU

OK

MENU

OK

OK

INT

Note

If you accept Call Waiting you willautomatically terminate yourinternal call.


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Caller Display and otherBT Calling Features

IMPORTANT

To use Caller Display and Call Waitingyou must first subscribe to the Servicesfrom your Network Provider. For moreinformation on BT’s Calling Featurescall BT free on 0800 800 150.

Note

Calls that are ‘withheld’, ‘unavailable’or ‘international’ are not stored in theCalls list, as there is no telephonenumber sent via the Network.

Note

If you have a new call in your Callslist, the icon will flash on thehandset display.

If you subscribe to a Caller DisplayService you can see who is calling youon your handset display, as well as thedate and time of their call (unless thenumber has been withheld).

If you have stored a name to go withthe number in your handset directory,the name will be displayed as well.

Please ensure that you have stored thefull telephone number, including the areacode, otherwise the name will not matchthe number stored in the directory.

If the caller has withheld their number,the display will show WITHHELD.

If you call from another internalhandset, the display shows the handsetnumber and INT.

Calls list

The Calls list contains the telephonenumbers of your last 10 callers.

Whether you take a call or not, thecaller’s details are stored in the Callslist. You can display, scroll through anddial numbers in the list and copy theminto the directory.

If a call is received when the Calls listis full then the oldest entry will bedeleted automatically.

The button lets you open:

• Text messages (SMS).

• Network Mailbox.

• Calls list.


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To view the Calls list

When you have new calls, theicon flashes in the display.

Press the ENVELOPE button.

Press the DOWN navigationbutton until the display shows,e.g. Calls List: 03+07.

In this example, you havereceived 3 new calls and youhave 7 old calls (calls you havealready viewed).

Press the OK options button todisplay the most recent numberthat called you.

Press the UP or DOWNnavigation button to display all your new calls, followed byall your old calls.

WHEN A CALLS LIST ENTRY IS DISPLAYED YOU HAVE THEFOLLOWING OPTIONS:

To call the number:

Press the GREEN PHONEbutton. The number displayedis dialled.

To display the date and timethe call was received:


Press the DOWN navigationbutton until the display showsDate and Time.


The date and time of the callare displayed.

Press the OK options button toreturn to the Calls list.

To display the status of the call:


Press the DOWN navigationbutton until the display showsStatus.


The display shows whether thecall is a New Call or an OldCall and the number of thecall in the Calls list, e.g. 01/10 –the first call in a list of ten.

Press the OK options button toreturn to the Calls list.

OK

MENU

OK

OK

Note

To exit the Calls list at any time,press the RED PHONE button untilyou reach the idle display.

MENU

OK

OK


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To copy a number from theCalls list to the directory:


Press the DOWN navigationbutton until the display showsCopy to Directory.


The number is displayed.


The display shows <Enter Name>.

Enter the name of the personusing the keypad.


The display shows Save Entry.


Entry Saved is displayed.

The display automaticallyreturns to show the Calls list.

To delete a call from the Calls list:


The display shows Delete Entry.


The display shows Entry hasbeen deleted!

The display then shows thenext Calls list entry.

To delete the whole Calls list:


Press the DOWN navigationbutton until the display showsDelete List.


The display shows Calls listempty!


MENU

OK

MENU

OK

MENU

OK

OK

MENU

OK


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To accept a waiting call

During a call when you hearthe Call Waiting beeps:

The number (and name ifstored in the directory) of thesecond caller will appear onthe display.


Display shows Accept Call

Waiting.


Press the UP or DOWNnavigation buttons to togglebetween callers.

Call Waiting

If you also subscribe to a Call WaitingService, when you are on a call andanother person tries to call you, thesecond caller’s number will appear onthe handset display and you will hearan intermittent beep through thehandset. This is to alert you to theother caller waiting to speak to you.

OK

Other BT Calling Features

Your BT Diverse 5210 handset helps youuse your Network’s special services. Forfull details ask your Network provider.

Options before you make a callBefore making a call you can:• Withhold your number from being

sent for one call.• Switch Call Waiting on/off.• Switch off Ring Back.• Divert all calls to another number

(must be subscribed to).

MENU

To withhold your numberfrom being sent

Your number appears on thedisplay of the person you call.You can withhold it from thenext call.


Press the DOWN navigationbutton until the display showsSelect Services.


The display shows WithholdNumber.


Enter the telephone numberyou want to call.

Press the OK options button to dial.

The number is dialled and yournumber is withheld for this call.

OK

OK

OK

MENU


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To switch Call Waiting on/off

You can choose whether to haveyour Call Waiting serviceswitched on or off depending onwhat you are doing i.e. if youare using the Internet via yourPC and do not want Call Waitingto interrupt you.


Press the DOWN navigationbutton until the display showsSelect Services.


Press the DOWN navigationbutton until the display showsFor All Calls.


Press the DOWN navigationbutton until display shows Call Waiting.


Press the DOWN navigationbutton to choose between Onor Off.



Ring Back Off

If you make a call and thenumber is engaged you canset your telephone to ring youback once the number is freeby pressing 5. If you want tocancel this request i.e. if youhave to go out before the callrings back.

Press the MENU button.

Display shows SelectServices.


Press the DOWN navigationbutton until Cancel Ringbackis displayed.

You will hear a Networkmessage confirming yourdivert request.



OK

OK

OK

OK

MENU

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OK

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To set Call Divert

You can divert all incomingcalls to another number whereyou can be reached.

You can divert calls:

• All calls – calls are putstraight through to the numberyou have set.

• No answer – calls areforwarded if your phone isnot answered.

• When busy – calls areforwarded if your phone isengaged.


Press the DOWN navigationbutton until the display showsSelect Services highlighted.


Press the DOWN navigationbutton until the display showsFor All Calls.


Display shows Call Divert.


Press the UP or DOWNnavigation button to displaythe option you want All Calls, No Answer or When Busy.


Select On or Off.


Enter the telephone numberyou want your calls diverted to.


You will hear a Networkmessage confirming yourdivert request.


OK

OK

OK

OK

OK

OK

MENU

Note

Call Divert requires subscription from your Network provider. Youmay be charged a subscription fee.


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To set one-touch access toyour messages


Press the DOWN navigationbutton until the display showsVoice Mail.


The display shows Set Key 1.


The display shows NetworkMailbox.


Enter the telephone number of your messaging service. For example, 1571 to access the‘BT Answer’ voice mail service.

Press the OK options button.Display shows Entry Saved.


MENU

OK

OK

OK

OK

Voice Mail

If you have Call Minder or a NetworkMessaging Service on your telephoneline you can set the 1 button to accessyour messages.

Additional features

To set up quick access toyour Voice Mail service whenbehind a switchboard e.g.Meridian Mail

Follow the steps previouslygiven, but when you come toenter the telephone number ofyour messaging service, youwill need to follow the examplebelow:

Enter the access number foryour messaging service, e.g. 7000.

Press and hold the RECALLbutton until P is displayed toenter a pause in the diallingsequence.

Enter your extension number,followed by a hash, e.g. 1234 #.

Press and hold the RECALLbutton until P is displayed toenter another pause in thedialling sequence.

Enter your PIN followed by ahash, e.g. 000000 #.

The entire number shouldlook like this:

7000P1234#P000000#

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Press and hold down the1 button.

When set up it will take you intoyour message service. If duringthe set up you entered yoursecurity PIN as well as thetelephone number you will betaken quickly into yourmessages. If the security PINwas not included you will haveto enter this number now,followed by a #.

You will then be taken intoyour messages.


Note

If you store your security PIN as partof the quick access number, anyonewith access to the handset will be able to retrieve your messages.

Note

If your handset is registered to ananswering machine base i.e. BT Diverse 5250 you will be given thechoice of accessing your answeringmachine messages or NetworkMessaging Service. See your BT Diverse 5250 user guide for furtherinformation.

To retrieve messages fromyour Voice Mail service

1



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To change the earpiece volumeand handsfree volume

You can choose from:

• 3 earpiece volume levels• 5 handsfree loudspeaker

volume levels.


Press the DOWN navigationbutton until the display showsAudio Settings.


The display shows EarpieceVolume.

Press the OK options button.You hear the current earpiecevolume.

Press the LEFT or RIGHTnavigation button to set thevolume level you want.


Press the DOWN navigationbutton to select the handsfreevolume.

Press the OK options button.You hear the current handsfreevolume.

Press the LEFT or RIGHTnavigation button to set thevolume level you want.

Press the OK options button toconfirm and save the settings.


Handset settingsYou can choose a range of settings to suit yourpersonal preferences.

To set the ringer volume and melody

You can choose from:

• 5 ringer volumes (originalsetting = 3)

• Crescendo ring (increasingvolume)

• Ringer off• 10 ringer melodies




Press the DOWN navigationbutton until the display showsRinger Volume.

Press the OK options button.You hear the current ringervolume.

MENU

OK

OK

MENU

OK

OK

OK

OK

OK


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Press the LEFT or RIGHTnavigation button to set theringer level you want.


Press the DOWN navigationbutton to select the ringermelody.


Select whether external calls orinternal calls:


Press the UP or DOWNnavigation button to set theringer melody you want. The melody is played and itsnumber shown.

Press the OK options button toconfirm and save the settings.

A ✔ is displayed next to the Set melody.


OK

OK

OK

OK

Shortcut button

If you want to switch the handsetringer off quickly you can also pressand hold the button. The icon is displayed. To turn the handsetringer back on press and hold downthe button again and the symbolwill disappear.

To change the displaylanguage


Press the DOWN navigationbutton until the display showsHandset Settings.


Press the DOWN navigationbutton until the display showsLanguage.


Press the DOWN navigationbutton to display the languageyou want.



OK

OK

OK

MENU


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To switch off your handset’sbeeps and tones

You can switch off and on:

• Key beeps when you presseach button on your handset

• Confirmation beeps when youhave finished making a settingor action on your handset.

• Battery Low warning beep.You can also set this to soundonly during a call.




Press the DOWN navigationbutton until the display showsAdvisory Tones.


Press the OK navigationbutton to switch the key tonesOn or Off.

Press the DOWN navigationbutton to move to the next line.


Press the UP or DOWNnavigation button to switch thebattery low beep On or Off or tosound only during a call.

Press the OK options button toconfirm the settings.


OK

OK

OK

OK

OK

MENU

To switch auto talk on or off

When you receive a call, youcan answer it simply by liftingthe handset off the base station.This is called auto-talk. Whenyou switch auto-talk off, youanswer all calls by pressingthe GREEN PHONE button.




The display shows AutoAnswer.

Press the OK options button.A ✔ indicates auto talk isswitched on. Press the OKoptions button again to switchauto-talk off.


MENU

OK

OK


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To reset a handset

You can restore a handset toits factory settings.

The handset’s Registration,the Directory and the Calls listare not affected.




Press the DOWN navigationbutton until the display showsReset Handset.


The display shows reset todefault?

Press the OK options button toconfirm reset.

The settings after a reset will be:

Ringer volume 3Ringer melody 1Auto talk OnBattery low beep OnRoom monitor level offRoom monitor level highTime control offDisplay language EnglishRedial list deleted


MENU

OK

OK

OK

To give a handset a namerather than a number

The handsets when registeredare assigned numbers e.g. INT1. You can give the handset aname instead of a number tomatch the user or location, e.g. Anne or Office. The name can be up to 10characters long.

Press the INT options buttonto enter the internal call menu.

Press the UP or DOWNnavigation button to select thehandset you want to changethe name or number of.

Press the DOWN navigationbutton to display ChangeHandset Name.

To switch keyguard on and off

You can lock the keypad so thatit cannot be used accidentallywhile carrying it around.

Press and hold the # button.When the keyguard isswitched on, the display willshow the icon.

Press and hold the # buttonto switch the keyguard off.

INT

To change the internal numberof a handset

Your handsets are automaticallyassigned internal numbersbetween 1-6. You can changethese numbers.

Press the INT options buttonto display the list of handsets.

Press the UP or DOWNnavigation button to select thehandset you want.


Edit Handset No. is displayed.


MENU


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OK

Note

This name will only appear in theinternal list of handsets.

INT

Enter an available number. If the number is alreadyassigned to another handsetyou hear a beep. Select anothernumber.

If required, press the UP orDOWN navigation button toselect another handset and usethe Keypad to change thenumber.



OK


Press the �C options button to delete the old name.

Enter the name you want (seepage 16).

Press the OK options button toconfirm.


OK

OK

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Base Station settings

Press the OK options button tosave the new PIN.


To change the base station PIN


Press the DOWN navigationbutton until the display showsBase Settings.


Select System PIN.


Enter the current PIN (original setting = 0000).


Enter the new PIN.


Repeat the new PIN to confirm.

MENU

OK

OK

OK

OK

OKBase Station PIN(Personal IdentificationNumber)

Your base station PIN has a defaultsetting of 0000 but you may want tochange this to prevent unauthorised useof the handset(s).

If you change your PIN keep a record ofthe new number by writing it in thespace provided on page 8. B

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To reset the base

You can restore a base stationto its factory settings. Resettingthe base will not affect thesystem PIN or handsetregistration.




Press the DOWN navigationbutton until the display showsBase Reset.


Enter the current PIN(original setting = 0000.)


Display shows reset to

default?

Press the OK options button toconfirm reset.

OK

MENU

OK

OK

OK


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The settings after a reset will be:

Calls list deletedHandset names INT 1- INT 6Dialling mode toneFlash time 100msPrefix deletedPause after prefix 3secsSMS provider Pre-set numbernumber switched onSMS incoming and outgoing lists deletedVoice mail deleted


To set repeater mode

You can extend the range ofyour base station by purchasinga BT Diverse repeater. Thisboosts the signal and allowsyou to use your handsetfurther away from the basestation. If you want to use a BT Diverse repeater, you mustswitch this mode on.




Press the DOWN navigationbutton until the display showsAdditional Features.


Press the DOWN navigationbutton until the display showsRepeater Mode.

Press the OK options button.Display shows Changerepeater setting.


The message states “Pleasewait”. The phone will return to the main idle screenautomatically.

MENU

OK

OK

OK

OK

Note

The ✔ icon beside Repeater mode

shows that it is ON.

INT MENU

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Up to six handsets can be registeredand operated from the BT Diverse 5210base station. This allows you to makean internal call between two handsetswhile a third is making an external call.

Each handset can only be registeredwith one base at a time.


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Using additionalhandsets and bases

Registering additionalhandsets

If you purchase new handsets to usewith your current BT Diverse 5210,they will not be pre-registered to a basestation. You will need to do this beforeyou can use them.

To register a new BT Diverse5200 handset to a 5210 basestation

For this method of registrationyour handset must be a BT Diverse 5200.

Place your handset in the basestation.

Ensure that the handset isswitched on.

After about 1 minute, thehandset’s internal number willbe displayed, e.g. INT 2.

The next available internalnumber (2-6) has beenautomatically assigned to thehandset.


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If the base station is a BT Diverse 5210 or 5250 basepress the PAGE button forapproximately three seconds.

After approximately one minutethe handset will display itsinternal number. The handsetis now registered and thehandset display will return tothe idle screen.

If the base is not a 5210 or5250 you will need to followthe user guide for the basestation you are registering the5200 handset to.

To manually register a BT Diverse 5200 handset toanother base station

If you want to register yourhandset to another base stationyou will need to manuallyregister it.

On the handset to be registered:




Press the DOWN navigationbutton until the display showsRegister Handset.


Enter system PIN.


MENU

OK

OK

OK

Note

If all internal numbers have beenassigned then the internal number 6will be re-assigned.

You can change the internal handsetnumber if you wish, see page 35.

Note

To make internal calls or pagehandsets, see page 21.


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To de-register a handset

Press the INT navigationbutton to display the list ofinternal handsets registered to the base.

Press the UP or DOWNnavigation button to select thehandset you want to de-register.


Press the DOWN navigationbutton until the display showsDe-register Handset.


Enter the base station PIN(original setting = 0000).


Display shows de-registerhandset?

Press the OK options buttonto confirm de-registration.

Press the RED PHONE buttonto return to the idle screen.

MENU

OK

OK

OK

Note

To check that the handset hasregistered successfully to the base,press the PAGE button, all handsetswill ring.

To register BT Diverse 2000/3000/4000 series handsetsand other makes

Providing your handset is GAP (Generic Access Profile)compliant, you can register itto your BT Diverse 5210 base.

Place your handset intoregistration mode according to the instructions in its userguide.

When the handset is inregistration mode, you willneed to press the PAGE buttonlocated on the top of your BT Diverse 5210 base station,for approximately threeseconds. After a short periodof time the handset will beregistered. The BT Diverse5210 will allocate the nextavailable handset number.

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Help

Try these solutions to the most common problems.

Problem Possible cause Solution

Handset not registering. The base is not powered. Make sure that the power supplyThere are no batteries in the is plugged in at the base and handset. switched on. Make sure that the

rechargeable batteries (included)are fitted in the handset correctly.Switch the handset off and thenback on again, place the handseton to the base again and leave for approx. 1 minute to tryregistering again.

If this is still unsuccessful, then try amanual registration (see page 39).

You have forgotten your base You have changed the PIN. Try entering the default PIN (0000).station PIN number. If you have changed the PIN and

cannot remember the number you will need to contact the BT DiverseHelpline on 08457 908070.

No display. The handset is switched off. Hold down RED PHONE for1 second.

Charge or replace the batteries.

Nothing happens when you press Keyguard may be switched on. Hold down the # button forany button. 1 second.

No connection between handset Are you out of range of the base Move closer to the base station.and base station. station.

Handset is not registered. Register the handset.

Base station is not switched on. Check the mains power is connectedcorrectly.

Handset on the base does not Is the handset placed on the base Make sure that the handset is placedcharge. properly? on the base or in the charger correctly.

You will hear a confirmation tone.

Are the batteries in correctly? Check that you have put the batteriesin the right way, you will hear aconfirmation tone.


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Handset does not ring. The handset ringer may be Hold down ✱ to switch the ringerswitched off. back on.

The incoming caller’s number is The caller’s number has been Caller has to allow their number tonot displayed even though you withheld. be sent.have Caller Display.

You keep hearing the error beep You have pressed the wrong Check the prompts in the display(a descending tone). button in a sequence. or refer to instructions in the

user guide.


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General information

Within the 12-month guarantee period:

If you experience difficulty using theproduct, prior to returning yourproduct, please read the Help sectionbeginning on page 41, or contact theBT Diverse Helpline on 08457 908070for assistance.

In the unlikely event of a defectoccurring, please follow the Helpline’sinstructions for replacement or repair.

Outside the 12-month guarantee period:

If your product needs repair after theguarantee period has ended, the repairmust meet the approval requirementsfor connection to the telephone network.We recommend that you call the Helplineon 08457 908070 and ask for detailsof our recommended repair agents.

Guarantee

Your BT Diverse 5210 is guaranteed fora period of 12 months from the date ofpurchase.

Subject to the terms listed below theguarantee will provide for the repair of,or at BT’s or its agent’s discretion theoption to replace the BT Diverse 5210,or any component thereof, (other thanbatteries), which is identified as faultyor below standard, or as a result ofinferior workmanship or materials.Products over 28 days old from thedate of purchase may be replaced witha refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply todefects that occur within the 12month guarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover any

faults or defects caused by accidents,misuse, fair wear and tear, neglect,tampering with the equipment, orany attempt at adjustment or repairother than through approved agents.

• This guarantee does not affect your statutory rights.

BT Accessories and Replacement Items

For a full range of accessories andreplacement items for BT productsplease call 0870 240 5522, or visit:


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Switchboard compatibility

Generally this telephone may beconnected to switchboards. In the eventof any difficulties please consult yourswitchboard Service Provider.

Technical information

How many telephones can you have onthe line?

All items of equipment have a RingerEquivalence Number (REN) which isused to calculate the number of itemsthat may be connected to any onetelephone line.

The BT Diverse 5210 (with up to 6handsets) has a total REN of 1.

Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.

A total REN of 4 is allowed per telephoneline. (For example: if the BT Diverse 5210is used in conjunction with threeextension telephones, each with a RENof 1, then the total REN = 4)

Only use approved power supply itemcode M-GA35-095130F.

R&TTE

This product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive(1999/5/EC). In demonstration withthe Essential Requirement for efficientuse of the radio spectrum, the productcomplies with TBR6. For a copy of theDeclaration of Conformity pleasecontact the BT Diverse Helpline on08457 908070.

To set the dialling mode

You need only adjust thissetting if your switchboard doesnot operate with the pre-settone dialling. You can changethe dial mode to pulse dialling.




Press the DOWN navigationbutton until display shows Additional Features.

Press the OK options button.Display shows Dialling Mode.


Press the DOWN navigationbutton to select:– Tone (with TBR)– Pulse (with Earth Recall)– Tone-Earth (tone with

Earth loop recall)

Press the OK options button to confirm. The display showsEntry Saved.


MENU

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OK

OK

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To set the recall time

You need only adjust this settingif your switchboard requires adifferent recall time to the pre-set recall time of 100ms.




Press the DOWN navigationbutton until the display showsAdditional Features.


Press the DOWN navigationbutton until the display showsRecall.


Press the DOWN navigationbutton to select the recall time80, 100, 120, 180, 250,300ms or 600ms.

Press the OK options button toconfirm. The display showsEntry Saved.


MENU

OK

OK

OK

OK

Note

100ms is the standard setting for mostUK switchboards.

To switch temporarily frompulse to tone dialling

If you are using pulse diallingwith your switchboard butneed tone dialling to usecertain functions on your BT Diverse 5210 you can switchto tone dialling during the call.

During your call:


Press the DOWN navigationbutton until the display showsTone dialling.

Press the OK options button.Tone dialling is now active.


MENU

OK

Note

This setting is only for the duration ofthe call.


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Note

If you want to insert a pause into atelephone number you are storing inyour directory, start storing thenumber (see page 16) and where apause is needed press and hold theRECALL button, the pause is addedand stored with the number.

To set a pause before dialling

You can insert a pause to allowyour switchboard time to get a line before your BT Diverse5210 dials the number.


Press the 8 button.

Press the 9 button.

Press the 1 button.

Press the 1 button.

Enter the number for thecorresponding pause length(e.g. 4 for 6 seconds):

1 = 1 second2 = 2 seconds3 = 3 seconds4 = 6 seconds.

Press the OK options button to confirm the setting. ‘EntrySaved’ is displayed.

MENU

Setting pauses

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To set the duration of a pause

You can set the length of apause that is inserted afterpressing the RECALL button.


Press the 8 button.

Press the 9 button.

Press the 1 button.

Press the 2 button.

Enter the pause length:

1 = 800ms2 = 1600ms3 = 3200ms

Press the OK options button toconfirm the setting.

MENU

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Additional handset and bases 38Auto talk on/off 33

Base station PIN 36Base station reset 36Batteries

charging 12installing 11performance 12replacing 12warning beeps 12

Beeps and tones 33Belt clip 13

Call timer 14Call Waiting 26Caller Display 23Calling Features 23

Call Divert 28Caller Display 23Calls list 23Call Waiting 26Ring Back 27withhold your number 26Voice Mail 29

Calls list 23copy to directory 25delete a call 25delete complete list 25dial a number from 24display status of call 24display time of call 24

Callsend 14external 14handsfree 15holding 22internal 21making 14on hold 22receiving 15redial 19secrecy 20three-way 22transferring 21

Character map 17

Date set 13Delete

all directory numbers 19Calls list call 25complete Calls list 25directory entry 19redial list 20

De-register handset 40Dialling mode 44Directory 16

character map 17delete all entries 19delete an entry 19dial a number 18edit an entry 18extra directory 19store name and number 16view an entry 18

Display icons 7

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Earpiece volume 31Ending calls 14External calls 14Extra directory 19

Guarantee 43

Handsetbeeps and tones 33change internal number 35display 11melody 31naming 34on/off 33reset 34ringer 31

Handset quick guide 6Handsfree 15Help 41Holding calls 22

Internal calls 21Internal number – change 35

Keyguard 34

Language change 32

Main menu 4Making calls 14Melody 31Music on hold 20

On/offauto talk 33beeps and tones 33handset power 14keyguard 34secrecy 20

Page a handset 21Pause 46Phone socket 13PIN 8Power connection 10Preparatory dialling 14Pulse dialling 45

Quick guidedisplay 6handset 7

Range warning 12Repeater mode – set 37Recall time 45Receiving calls 15Redial 19

copy to directory 20delete 20dial number in redial list 19

Registering 38additional handsets 38manually 39

REN, how many phones can I have? 44Reset

base settings 36handset settings 34

Safety instructions 9Secrecy 20Setting up 10Switchboard compatibility 44

Technical information 44Telephone line cord 13Time – set 13Tone dialling 45Transferring calls 21

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Voice Mail 29retrieve messages 30set one-touch access 29set up quick access behind

switchboard 29Volume

earpiece 31handset ringer 31handsfree 15, 31

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Visit us at www.bt.com

Offices worldwide

The telecommunications services described in this publicationare subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.BT Diverse 5210 (05/03) 6Designed and produced by The Art & Design Partnership Ltd.

Siemens number: A31008-C100-P101-1-7619 CE compliant to R&TTE Directive (1999/5/EC)

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Bt diverse 5210 User Guide from Telephones Online

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