BasicAirportOperation - TerminalFacilities

47
LEARNING & DEVELOPMENT MANAGEMENT LEARNING & DEVELOPMENT MANAGEMENT Basic Airport Operations Terminal Facilities & Care Terminal Facilities & Care by by Ahmad Rafik bin Mohd Tahir Ahmad Rafik bin Mohd Tahir Vision: “To provide w orld class airport services to allour customers” Vision: “To provide w orld class airport services to allour customers”

description

BasicAirportOperation - TerminalFacilities

Transcript of BasicAirportOperation - TerminalFacilities

Page 1: BasicAirportOperation - TerminalFacilities

LEARNING & DEVELOPMENT MANAGEMENT LEARNING & DEVELOPMENT MANAGEMENT

Basic Airport OperationsTerminal Facilities & CareTerminal Facilities & Care

byby Ahmad Rafik bin Mohd Tahir Ahmad Rafik bin Mohd Tahir

Vision:

“To provide world class

airport

services

to all our customers”

Vision:

“To provide world class

airport

services

to all our customers”

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Malaysia Airports Holdings Berhad (487092-W)

Selamat DatangSelamat Datang

Functions & Responsibilities;Functions & Responsibilities;

Facilities; andFacilities; and

Operations and Maintenance;Operations and Maintenance;

ENGINEERING DIVISION – Terminal FacilitiesENGINEERING DIVISION – Terminal Facilities

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Malaysia Airports Holdings Berhad (487092-W)

Malaysia Airport (Sepang) Sdn BhdMalaysia Airport (Sepang) Sdn Bhd

SENIOR GENERAL MANAGEROPERATION SERVICES

HEAD OF OPERATIONS HEAD OF ENGINEERING

OPERATIONS(PASSENGER SERVICES)

OPERATIONS( AIRSIDE/LANDSIDE

SERVICES )

AVSEC AFRSTERMINAL FACILITIES

AIRSIDE FACILITIES

AOC

FOC

TERMINALOPERATIONS

AIRLINES RELATION/FACILITATION/

LANDSIDE

AIRSIDE

FCZ

OPERATIONS &ADMIN

FASS

OPERATIONS &ADMIN

FIRE PREVENTION

BHS &SECURITY SYSTEM

TRACK TRANSITSYSTEM

MTB/CP/SATELLITE

PLB/COMMUNICATION

INFRASRUCTURE

AGL/EPS &GAS SYSTEMS

REPAIR ANDVEHICLES

MAINTENANCE

ENGINEERINGSUPPORT(QA/

ICT/AWS)

GENERAL MANAGER

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ENGINEERINGENGINEERING(TERMINAL FACILITIES)(TERMINAL FACILITIES)

Track Transit SystemTrack Transit SystemManagerManager

Main Terminal BuildingMain Terminal Building

Contact PierContact Pier

Satellite 'A' BuildingSatellite 'A' Building

MTB/SAT/MTWMTB/SAT/MTWManagerManager

Trunk Radio SystemTrunk Radio System

SENIOR MANAGER ENGINEERINGSENIOR MANAGER ENGINEERING

TERMINAL FACILITIES DIVISIONTERMINAL FACILITIES DIVISION

BHS/SSBHS/SSManagerManager

PLBPLBManagerManager

Ground Power UnitGround Power Unit

Pre Conditioned AirPre Conditioned Air

CommunicationsCommunications

PABXPABX

Visual Docking GuidanceVisual Docking Guidance

Passenger Passenger LoadingLoadingBridgesBridges

CCR Operation/Sec. CCR Operation/Sec. Sys.Sys.

EPS / PLC EPS / PLC

TTS OperationsTTS Operations

TTS Support UnitTTS Support Unit

Mechanical SystemMechanical System

Planning/Tub/Planning/Tub/WorshopWorshop

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Malaysia Airports Holdings Berhad (487092-W) Operation & Maintenance StrategyOperation & Maintenance Strategy

OUTSOURCED WORKS System governed by statutory requirements; Common System; System of low maintenance requirement; and System where maintenance must be carried out by licensed

personnel.

IN HOUSE WORKFORCE System only found in the airport; System critical to airport operation; and Security related system.

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MAIN TERMINAL MAIN TERMINAL CONTACT PIER CONTACT PIER

SATELLITESATELLITE

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Mohd Shukri Ku ShaariMohd Shukri Ku ShaariManagerManager

Shuriaty ShafeeShuriaty ShafeeEngineer M&E Sys.Engineer M&E Sys.

NorazlanNorazlanEngineer Civil & Ach. SysEngineer Civil & Ach. Sys

Zaleha HassanZaleha HassanSecretarySecretary

Anuar Abu KasimAnuar Abu Kasim Zuriamiza AbdullahZuriamiza Abdullah

Mazid Fazul AnuarMazid Fazul AnuarZahadi JaliZahadi Jali

Ibrahim JaalIbrahim Jaal Yusof MustafaYusof Mustafa

M Nazri Abd MajidM Nazri Abd Majid M jamalludin M SaidM jamalludin M Said

ORGANISATION CHARTORGANISATION CHARTMTB / SAT / MTWMTB / SAT / MTW

backback

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SCOPE OF WORKSSCOPE OF WORKS

OPERATION AND MAINTENANCE OF OPERATION AND MAINTENANCE OF BUILDING SERVICES;BUILDING SERVICES;

MAINTENANCE OF BUILDING STRUCTURE, MAINTENANCE OF BUILDING STRUCTURE, CIVIL AND ARCHITECTURAL FINISHES; andCIVIL AND ARCHITECTURAL FINISHES; and

ENHANCEMENT AND DEVELOPMENT WORKENHANCEMENT AND DEVELOPMENT WORKPermit To WorkPermit To Work

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MAIN TERMINAL   6 LEVELS FLOOR AREA – 241,000 SQM

CONTACT PIER 4 LEVELS FLOOR AREA – 95,000 SQM

SATELLITE “A” 4 LEVELS FLOOR AREA – 143,404 SQM

EXTERNAL FINISHES DOUBLE GLAZE GLASS

WALL STAINLESS STEEL ROOF HYPERBOLIC PARABOLOID DOUBLE PITCHED ROOF LARGE ROOF OVERHANG

INTERNAL FINISHES GLASS PARTITION/WALL TIMBER LIKE CEILING GRANITE FLOOR GRANITE COVERED

COLUMN

BUILDING DATABUILDING DATA ARCHITECTURAL FINISHESARCHITECTURAL FINISHES

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MECHANICAL MECHANICAL SYSTEMSYSTEM

BUILDING SERVICESBUILDING SERVICESAIR CONDITIONING & VENTILATION AIR CONDITIONING & VENTILATION

SYSTEMSYSTEMPLUMBING SYSTEMPLUMBING SYSTEMFIRE PROTECTION SYSTEMFIRE PROTECTION SYSTEMFIRE ALARM SYSTEMFIRE ALARM SYSTEMWASTE COLLECTION SYSTEMWASTE COLLECTION SYSTEMELEVATORSELEVATORS, ESCALATORS AND ESCALATORS AND

TRAVELLATORSTRAVELLATORSAUTO DOORS, SOLAR BLIND, AUTO DOORS, SOLAR BLIND,

DUMBWAITERDUMBWAITER

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AIR CONDITIONING &AIR CONDITIONING &MECHANICAL VENTILATION SYSTEMMECHANICAL VENTILATION SYSTEM

AIR CONDITIONING SYSTEMAIR CONDITIONING SYSTEM AIR DISTRIBUTION SYSTEMAIR DISTRIBUTION SYSTEM FAN COIL UNITSFAN COIL UNITS SPOT COOLING SYSTEMSPOT COOLING SYSTEM..

MMECHANICAL VENTILATION SYSTEMECHANICAL VENTILATION SYSTEM SMOKE EXTRACTION SYSTEMSMOKE EXTRACTION SYSTEM PRESSURIZATION SYSTEMPRESSURIZATION SYSTEM SMOKE SPILL SYSTEMSMOKE SPILL SYSTEM TOILET EXHAUST SYSTEMTOILET EXHAUST SYSTEM

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ZONING ZONING CONCEPTCONCEPT

PUBLIC AREAPUBLIC AREA

OFFICESOFFICES

CONCESSIONCONCESSION

AIR HANDLING UNITAIR HANDLING UNIT

MAIN TERMINAL BUILDINGMAIN TERMINAL BUILDING -- 147 147 Nos.Nos.

CONTACT PIERCONTACT PIER -- 147 Nos.147 Nos.

SATELLITE BUILDING SATELLITE BUILDING -- 136 Nos.136 Nos.

AIR DISTRIBUTION SYSTEMAIR DISTRIBUTION SYSTEM

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FIRE PROTECTION/ALARM SYSTEMFIRE PROTECTION/ALARM SYSTEM

AUTOMATIC SPRINKLER SYSTEMAUTOMATIC SPRINKLER SYSTEM TANK 75,000 LITRESTANK 75,000 LITRES

  PRESSURISED HYDRANT SYSTEMPRESSURISED HYDRANT SYSTEM

TANK 11,400 LITRESTANK 11,400 LITRES

SPRINKLER SYSTEM SPRINKLER SYSTEM DRY RISER SYSTEMDRY RISER SYSTEM HYDRANT SYSTEM HYDRANT SYSTEM ADDRESSABLE FIRE ALARM ADDRESSABLE FIRE ALARM

AND DETECTION SYSTEM.AND DETECTION SYSTEM. FIXED GAS SYSTEM FIXED GAS SYSTEM PORTABLE FIRE PORTABLE FIRE

EXTINGUISHERS EXTINGUISHERS INTERFACING WITH THE BMS INTERFACING WITH THE BMS

SYSTEM.SYSTEM.

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PLUMBING SYSTEMPLUMBING SYSTEM

WATERWATER NO WATER SORAGE TANK AT NO WATER SORAGE TANK AT

TERMINAL COMPLEXTERMINAL COMPLEX FUTURE CONNECTION TO FUTURE CONNECTION TO

RECYCLED WATER SYSTEMRECYCLED WATER SYSTEM

SANITARY PLUMBING SANITARY PLUMBING SERVICESSERVICES

TREATMENT PLANT TREATMENT PLANT FINAL CONNECTION TO THE FINAL CONNECTION TO THE

MANHOLEMANHOLE

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ESCALATORESCALATOR TYPE OF SERVICETYPE OF SERVICE -- PASSENGERPASSENGER TYPE OF OPERATIONTYPE OF OPERATION -- ELECTRIC/automaticELECTRIC/automatic MAIN TERMINAL BUILDINGMAIN TERMINAL BUILDING -- 29 NOS29 NOS CONTACT PIERCONTACT PIER -- 41 NOS41 NOS SATELLITE ‘A’ BUILDING SATELLITE ‘A’ BUILDING -- 22 NOS22 NOS

TRAVELLATORTRAVELLATOR TYPE OF SERVICETYPE OF SERVICE -- PASSENGERSPASSENGERS TYPE OF OPERATIONTYPE OF OPERATION -- ELECTRIC/automaticELECTRIC/automatic MAIN TERMINAL BUILDINGMAIN TERMINAL BUILDING - - 8 NOS 8 NOS CONTACT PIERCONTACT PIER -- 46 NOS46 NOS SATELLITE ‘A’ BUILDING SATELLITE ‘A’ BUILDING -- 20 NOS20 NOS

ELEVATORELEVATOR TYPE OF SERVICETYPE OF SERVICE - - PASSENGERS, EMPLOYEE AND PASSENGERS, EMPLOYEE AND

GOODSGOODS TYPE OF OPERATION TYPE OF OPERATION - - HYDRAULICS AND HOISTWAYHYDRAULICS AND HOISTWAY MAIN TERMINAL BUILDING MAIN TERMINAL BUILDING -- 47 NOS.47 NOS. CONTACT PIER CONTACT PIER -- 43 NOS.43 NOS. SATELLITE ‘A’ BUILDINGSATELLITE ‘A’ BUILDING -- 20 NOS20 NOS

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WASTE COLLECTION SYSTEMWASTE COLLECTION SYSTEM

RUBBISH RUBBISH COLLECTION COLLECTION SYSTEMSYSTEM

CHUTE WITH LOADING CHUTE WITH LOADING DOORSDOORS

COMPACTORS AND COMPACTORS AND CONTAINERSCONTAINERS KITCHEN WASTE KITCHEN WASTE

COLLECTION SYSTEMCOLLECTION SYSTEM• LOADING HOPPERSLOADING HOPPERS• FILTERSFILTERS• STORAGE HOPPERSSTORAGE HOPPERS• CONTAINERSCONTAINERS

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HIGH VOLTAGE 11 KV SYSTEM HIGH VOLTAGE 11 KV SYSTEM

AUTOMATIC STANDBY POWER GENERATOR AUTOMATIC STANDBY POWER GENERATOR SYSTEMSYSTEM

LV 415V/240V AND LIGHTING SYSTEM LV 415V/240V AND LIGHTING SYSTEM

EARTHING SYSTEMEARTHING SYSTEM

UNINTERRUPTIBLE POWER SYSTEMUNINTERRUPTIBLE POWER SYSTEM

LIGHTNING PROTECTION SYSTEMLIGHTNING PROTECTION SYSTEM

ELECTRICAL SYSTEMELECTRICAL SYSTEM

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  TELEPHONE SERVICE SYSTEMTELEPHONE SERVICE SYSTEM

  PUBLIC ADDRESS SYSTEMPUBLIC ADDRESS SYSTEM

  INTERCOMMUNICATION INTERCOMMUNICATION SYSTEMSYSTEM

  FIREMEN COMMUNICATION FIREMEN COMMUNICATION SYSTEMSYSTEM

  MASTER ANTENNA TV SYSTEM MASTER ANTENNA TV SYSTEM

  MASTER CLOCK SYSTEMMASTER CLOCK SYSTEM

COMMUNICATION SYSTEMCOMMUNICATION SYSTEM

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PASSENGER LOADING PASSENGER LOADING BRIDGESBRIDGES

APRON GROUND SERVICESAPRON GROUND SERVICES

COMMUNICATION SYSTEMCOMMUNICATION SYSTEM

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Organization ChartOrganization ChartPLB/COMMSPLB/COMMS

ClerkS h am siah

S aifu l Bah ari - E kseku tif ( 1 9 )D aru l R id zu an - T ARo d ie - S r. T echM u slan - S r. T echM o h d . N azry - T echA b d . A zzis - T echA b d . Rasid - T echA h m ad - T echN azaru d in - T echP ath yn ath an - T echP eru m al - T echRaja Zain u d - T echS azali - T echS h ah ro m - T echT o m b eras - T echM o h ed - Ch arg em an

PM Team (OH)

M o h d . A zlan - E kseku tif ( 1 9 )Zaid i - T echH aru n - S r. T echS u riaty - T ech

Purch asing / S t at ist ic/ S t o re (OH)

PLBE n g in eer ( 2 3 )

M o h d . Faiz A b d u llah

S u rh an J u b ri - T AA h m ad G h aff ar - T AZain u d in - T echM ah raji - T echS aio n T asrip - T echZam ree -S r.T echA zah ari - T echA h m ad N azari - T echT u an M an - T echM o h d . N azri - T echS ri Fad il - T echK am aru d in - T ech

Pro ject / Task Fo rce Team (OH)

W an A h m ad - T AS iva - Ch arg em anM o h d . A sri - T echM o h d . Red zu an - T echI zam ri - T ech

S yif A

Ru slan - T AM eo r Rab u an - Ch arg em anA b u H aszri - S r. T echA zh ar - T echK asim - T ech

S yif B

S u h am eri - T AM . J aff ar - Ch arg em anRam d an - T echA zm an - T echT g . M u zafar - T ech

S y if C

A zalan - Ch arg em anS aio n S alam -S r.T echA zizu l Rah im - T echM o h d . R id zal - T echE d d ie N o ram in - T ech

S y if D

Op erat io n (Syif)

PLBE xecu tive ( 2 0 )

Zo lkalp le S ilo n g

Ram li - T ABah ru l J am al - T AM o h d . Zain al - S r. T echA b d . H alim - S r. T ech

Co m m un icat io nPA BX/ TR S

M an agerA zm an A d n an

Total: 60 backback

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PLB & Apron Services and Comms UnitPLB & Apron Services and Comms UnitArea of ResponsibilityArea of Responsibility

PLBPassenger Loading BridgesGround Power Unit Pre Conditioned AirVisual Docking Guidance

SystemPotable Water System

COMMSTrunk Radio SystemPrivate Automated Branch Exchanged (PABX)

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VDGS

PLB

PCAGPU

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GATESGATES

Total Gates – 46

20 gates at Contact Pier

26 gates at Satellite A.

NLA – 5 gates SJS – 13 gates

J – 11 gates M – 6 gates

L – 1 gate S – 10 gates

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Types of GatesTypes of Gates

NLANLA == 1 wide body or 2 narrow body 1 wide body or 2 narrow body aircraft at aircraft at any one time. Future new any one time. Future new large aircraft.large aircraft.

SJSSJS == 1 wide body or 2 narrow body 1 wide body or 2 narrow body aircraft at aircraft at any one time.any one time.

JJ == wide body aircraft. wide body aircraft.

L L = = up to MD11/DC10/B767 aircraftup to MD11/DC10/B767 aircraft

MM = = up to A300/B757 aircraftup to A300/B757 aircraft

SS == up to B737 aircraftup to B737 aircraft

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A11 A9 A7 A5 A3     B3 B5 B7B9

B11

S S S S S     S S S S S

                                           

WEST ARM

CONTACT PIER

EAST ARM

                                               

SJSSJS SJS

SJS

NLA

NLA

SJS SJS

SJS SJS

A10 A8 A6 A4 A2 B2 B4 B6B8

B10

GATE ALLOCATION - CPGATE ALLOCATION - CP

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                      C37                      

                      NLA                        

                                               

                C35 J   SOUTH   J C36                

                                               

                C33 M       J C34                

                                               

                C31 M       SJS C32                

                                               

      C26 C24 C22               C1     C3        

      J   J   SJS                 J     SJS        

                                         TTS FROM

CP

C27 NLAEAST ARM

         

SATELLITE A

         

WEST ARM

     

                         

                                               

      J   M   M               SJS   J   L        

      C25 C23 C21             C2   C4  C6        

                                               

                C12 SJS       M C11                  

                                               

                C14 J       M C13                

                                               

                C16 J  NORT

H   J C15                

                                               

                      NLA                        

                      C17                      

GATE ALLOCATION - GATE ALLOCATION - SATSAT

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BAGGAGE HANDLINGBAGGAGE HANDLING

SYSTEMSYSTEM

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BHS/SS ORGANIZATION CHARTBHS/SS ORGANIZATION CHART

A D M INIS TR A TIO N1 X C le rk G 11 /12

C C R O pera t ion /S creening S ys tem

3 x TechG 12 /13 /14

O M T C ontro lle rs1 x 4 E lec tn Tech1 x 4 M ech Tech

G 12/13 /14

IM T C ontro lle rs1 x 4 E lec tn Tech

1 x 4 A dm in/O pn A ss tG 11 /12 /13 /14

S creening S ys tem4 x 4 E lec tn Tech

G 12/13 /14

O pera t ion Leader1 x 4 TA

G 15

1 x E lec tronic E ng ineerG 22 /23

C C R O P E R A TIO N /S C R E E NING S Y S TE M

P LC4 x 4 Technic ian

G 12/13 /14

P LC1 x TA

G 15

E P S1 x 4 C hargem an

G 14

1 x E lec tr ica l E ng ineerG 22 /23

E P S / P LC

M aintenace1 x TA

G 15

6 x 4 Technic ianG 12/13 /14

7 x 4 S pec ia lis tG 15

M aintenance Leader1 x 4 TA

G 15

1 x M & E E ng ineerG 22 /23

M E C HA NIC A LS Y S TE M

P lanning1 x Tech

G 12 /13 /14

W orkshop /P arts C ontro lle r3 x M ech Tech

G 12/13 /14

P arts C ontro lle r1 x 4 TechG 12/13 /14

Tubs O pn5 x 4 P TO

1 x M & E E ng ineerG 22 /23

P LA NNING / W O R K S HO P /P A R TS / TUB S O P N

M A NA G E R G 24/25

Total: 153 staffbackback

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BHS SYSTEMBHS SYSTEM

• Operation hours24 hours / day, 365 days / year

• Check-in ServiceAnytime, anywhere

• Baggage Sorting Controluses IATA License Plate Tagsuses automatic bar code scanner for automatic

sorting and reconciliation

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BHS SYSTEMBHS SYSTEM

FEATURES OF BHS OPERATION • Security

In-line baggage (ILB) screening 4 level of screening full baggage tracking and

reconciliation

• Make-up chutes assignment according to flight, class

and other parameters

BHS FACILITIES • Control Room

CCR in MTB SCR in Sat ‘A’

1. CHECK-IN POSITIONS Departure Level : 216

(6 islands)

Bus & Rail GL : 4 each STCP : 8 Arrival Level : 6 Sat A : 4 2. DEPARTURE MAKE-UP POSITIONS

MTB SAT A Total Chutes: 100

(108) 85 (96) 185 (204) Usable (total)

Flights: 33 28 61 (If 3 chutes/ flight)

3. BREAK-DOWN POSITIONS MTB SAT A Total 12 12 24

4. RECLAIMS International : 9 + 1 reclaims (10 flights) Domestic : 2 + 1 reclaims (6 flights)

FLOWFLOW

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BHS/SS - FEATURESBHS/SS - FEATURES

Mechanical systemMechanical system68 km of conveyor belts 68 km of conveyor belts 1614 motorized carts1614 motorized carts4704 electric motors4704 electric motors30,000 pulleys and rollers30,000 pulleys and rollers

Electrical systemElectrical systemPLC Network PLC Network

200 Control panels, 20,000 sensors200 Control panels, 20,000 sensors

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BHS/SS - FEATURESBHS/SS - FEATURES

Screening MachineScreening Machine 29 Vivid VIS-M X-Ray machines;29 Vivid VIS-M X-Ray machines; 3 Vivid Workstations (14 monitors);3 Vivid Workstations (14 monitors); 6 InVision X-Ray machines;6 InVision X-Ray machines; 20 Barringer Sniffer machines;20 Barringer Sniffer machines; 74 Rap 520 X-Ray machines;74 Rap 520 X-Ray machines; 10 Rap 528 X-Ray machines; and10 Rap 528 X-Ray machines; and 114 Walk thru metal detectors114 Walk thru metal detectors;;

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SECURITY PROCESSSECURITY PROCESS

Hold Baggage Screening

- 4 stages of in-line screening- recognized by U.S. FAA/TSA

- Passenger profiling- Random selection- High risk/Threatened flight

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FLOW DIAGRAM FOR IN-LINE SCREENINGFLOW DIAGRAM FOR IN-LINE SCREENING

Departure/TransferBags

Level 1 X-ray

Level 2 Work station

Level 3 CT scan

Level 4 Sniffer

Explosive ProofContainer

REJECT

REJECT

REJECT

REJECT

Final Sorter

CLEAR

CLEAR

CLEAR

CLEAR

Selected Bag as Level 1

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BHS/SS - OPERATIONBHS/SS - OPERATION

• monitoring and command; monitoring and command; • allocations of make-up chutes, breakdown allocations of make-up chutes, breakdown

conveyors and reclaim carousels;conveyors and reclaim carousels;• M&E recovery - miss-loading, remaining, M&E recovery - miss-loading, remaining,

jamming, transportation error etc.;jamming, transportation error etc.;• Manning of MCT stations; andManning of MCT stations; and• Tubs management.Tubs management.

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OutsourcedOutsourced M&E recoveryM&E recovery Manual CodingManual Coding Tubs circulationTubs circulation Maintenance of ICT equipment Maintenance of ICT equipment

In houseIn house Maintenance of BHS equipmentMaintenance of BHS equipment Maintenance of SS equipmentMaintenance of SS equipment

BHS/SS – O&MBHS/SS – O&M

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BHS - SYSTEM FLOWBHS - SYSTEM FLOW

Departure Flow

Check-in, Baggage Screening, Main Sorter & Final Sorter

Arrival Flow

Breakdown, High-speed belt conveyor & Reclaim

Transfer Flow

Breakdown, Baggage Screening, Transfer Sorter & Final Sorter

OOG Flow

Page 38: BasicAirportOperation - TerminalFacilities

38©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

STANDARD BAGGAGE STANDARD BAGGAGE DESIGN PROCESSING TIMEDESIGN PROCESSING TIME

Departure

MTB to MTB : 7 min.

MTB to Sat. : 17.5 min.

Arrival

MTB to Reclaim : 5 min.

Sat. to Reclaim : 17.5 min.

Transfer

MTB to MTB : 6 min.

MTB to/from Sat. : 17.5 min.Sat. to Sat. : 9 min.

Page 39: BasicAirportOperation - TerminalFacilities

39©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

SERVICE LEVEL STANDARDSERVICE LEVEL STANDARD

1. Check-in Service Operating Hours 24 hours

2. Operating Time of Check-in - International flight - Domestic flight

3 hours 2 hours

3. Closing Time of Check-in - International flight - Domestic flight

30 min. 20 min.

4. Required Baggage Delivery Time - International flight - Domestic flight

17.5 min. 5 min.

Page 40: BasicAirportOperation - TerminalFacilities

40©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

DISTRIBUTION OF DISTRIBUTION OF RESPONSIBILITIESRESPONSIBILITIES

No.

Description

Agency

1 Check-In MAS/KLAS/SQ

2 Security Screening MA Sepang

3 Early Baggage Storage MA Sepang

4 Make-up Chutes/ Breakdown Allocation

MA Sepang

Page 41: BasicAirportOperation - TerminalFacilities

41©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

No. Description Agency 5 Baggage Transfer MAS/KLAS/AA

6 Loading/Unloading to/from aircraft MAS/KLAS/AA

7 Transportation from Aircraft to Breakdown Areas

MAS /KLAS/AA

DISTRIBUTION OF RESPONSIBILITIESDISTRIBUTION OF RESPONSIBILITIES

Page 42: BasicAirportOperation - TerminalFacilities

42©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

TRACK TRANSIT SYSTEM

Page 43: BasicAirportOperation - TerminalFacilities

43©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)TRACK TRANSIT SYSTEM UNITTRACK TRANSIT SYSTEM UNIT

Head of Unit( Nordin Isnin )

Technical Asst. (Store)(Hamidi Adnan)

Mechanical Engineer Mohd Zahir Hashim

1 x Clerk Store(Nanyan Ahmad)

Technical Asst.( Yasin Abu Bakar)

Shift B

Technical Asst.(Sofian Mansor)

Shift D

Technical Asst.(Salleh Setapa)

Shift A

Technical Asst.( Yunus Yusof)

Shift C

Affandi JamaludinSr. Technician

Idris JoharTechnician

Zamzuri SimonTechnician

Abdul Hafiz Abd. HamidTechnician

Rizuan OthmanTechnician

Zamree SulongSr. Technician

Helmey AhmadTechnician

A. Zaid ZakariaTechnician

Omar ZakariaTechnician

VacantTechnician (Electronic)

Sabaruddin DaudSr. Technician

Mansor MusaTechnician

Roslizam AriffinTechnician

Mohd Adri DahalanTechnician

Normanudin MohamadTechnician

Elisman ShukriTechnician

Tajudin Mat DinTechnician

Mohd Zamri Abu TalibTechnician

Mohd Nazir MansorTechnician

Zakaria IbrahimTechnician

backback

Page 44: BasicAirportOperation - TerminalFacilities

44©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W) SYSTEM OVERVIEWSYSTEM OVERVIEW

Fully automated computer controlledTransportation over elevated guideway between the Contact Pier and Satellite ADedicated Track of two dual direction guide waysi.e. Guideway 1 and Guideway 2Train operate in automatic or manual modes

Page 45: BasicAirportOperation - TerminalFacilities

45©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

SYSTEM OVERVIEWSYSTEM OVERVIEW

Manual mode to restore serviceLength of each lane - 1280 metersSix CX-100 vehicles, three for each guidewayOperates as three (3) - Vehicle Trains

Page 46: BasicAirportOperation - TerminalFacilities

46©2004 All Rights Reserved. Learning & Development Mgmt.

Malaysia Airports Holdings Berhad (487092-W)

OPERATING MODES - OPTIONSOPERATING MODES - OPTIONS

Synchronized Double Shuttle Mode5:00 a.m. – 12:00 p.m.

Single Shuttle Mode10:30 a.m. – 11:30 a.m. & 01:00 p.m. -

02:00 p.m.

On-Call Mode12:00 p.m. – 5:00 a.m.

The Central Operator selects the operating mode for each guideway

Page 47: BasicAirportOperation - TerminalFacilities

THANK YOU

Vision:

“To provide world class

airport

services

to all our customers”

Vision:

“To provide world class

airport

services

to all our customers”