Bahan Ajar KSFI

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    Quality Management Orientation

    1. People Integration2. Supplier and Customer Relation

    3. Corporate Environment

    4. People Capability-ControableProcess

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    I. QUALITY MANAGEMENT

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    Scope Quality Management

    1. Build Quality System for Everyone2. Simple Process not short cut

    3. Quality Management Activities :

    a. Quality Assuranceb. Quality Planning

    c. Quality Control

    Quality Management Project Management

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    Quality Characteristic

    1. Agenda Manajemen

    2. Rencana Bisnis

    3. Customer Focuss-Competition-Target

    4. Socialized-Training Target to

    Everybody

    5. Regular View

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    Kualitas

    Langkahlangkah pengendalian kualitas :1. Definisikan dan Set Up Standard

    2. Kualifikasi

    3. Mengambil Database4. Risk Management

    5. Monitoring

    6. Review

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    Quality Management Process

    1. Quality Management Responsibility

    2. Trainer-Improvement-Revolutionary

    3. Quality Planning Control

    4. Quality Improvement

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    Penyimpangan Mutu

    Klasifikasi penyimpangan mutu : Alert

    Incident

    Significant quality incident

    Jika 2 kali alert quality incident

    Kategori jumlah produk defect :

    1. % variable defect bisa diukur (assay)

    2. % attribute defect bisa dilihat (warna)

    Perbaikan dan tracking penyimpangan mutu

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    Studi Kasus 1:

    Ada sebuah industri farmasi memiliki 5 buah mesintablet dengan kapasitas masing-masing 1.000.000

    tablet perhari. Jadi industri farmasi tersebut dalam

    sehari memproduksi 5 juta tablet, dalam seminggu

    dihasilkan 25 juta tablet (5 x 5 juta), sebulan = 100 juta

    tablet, setahun 12 x 100 juta = 1,2 milyar tablet.

    Pertanyaannya :

    1. Apakah ke-1,2 milyar tablet tersebut SEMUA-nya

    dapat dijamin kualitasnya?

    2. Berapa persenkah dari 1,2 milyar tablet tadi yangboleh tidak memenuhi syarat yang telah ditetapkan?

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    Jawaban :

    1. 0% (NOL PERSEN) alias tidak boleh ada SATU

    tablet-pun yang tidak memenuhi syarat. Konsep

    ini yang disebut dengan Zero Defect Concept.

    2. Konsep ini tidak mungkin berjalan kalau masih

    menggunakan konsep Pengawasan Mutu

    karena konsep ini hanya mencari kesalahan.

    Penjaminan hanya bisa dilaksanakan jika adasistem yang mengatur seluruh komponen

    (unsur) dalam industri farmasi tadi agar tujuan

    mutu dapat tercapai. Sistem inilah yang sering

    disebut dengan Sistem Manajemen Mutu(Qual i ty Management Sys tem).

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    Definisi :

    merupakan suatu sistem yang dirancang untuk

    melancarkan jalannya suatu proses/pekerjaan dengan

    ukuran tertentu yang dapat memenuhi kebutuhan

    customer.

    Tujuan :

    Mempertahankan hasil pekerjaan selalu baik, konsisten

    dan mengembangkan rasa memiliki. Pendelegasian :

    Harus jelas pada masing-masing departemen dan ada

    standar penilaian untuk evaluasi pelaksanaan.

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    II. PROCESS OWNERSHIP

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    Sasaran :

    75% total karyawan memiliki proses ownership atau

    individu own many processes.

    Manfaat :

    Terbentuk sistem yang efektif efisien

    SDM dapat mengembangkan diri

    Identifikasi permasalahan dengan cepat

    Tantangan :

    Mau belajar dan mengembangkan ilmu

    Mau selalu memikirkan strategi agar sistem dapatberjalan baik

    Tidak semua individu mau keluar dari comfort zone

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    Hal-hal yang dapat mensukseskan process ownership :

    Fokus pada inti proses

    Pribadi yang proaktif

    Mau berubah secara bertahap untuk meninggalkan

    kebiasaan lama.

    Perubahan transisi pribasi mengubah transisi

    keseluruhan shg terbentuk organisasi yang efektif.

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    CIRI-CIRI LEADER yang BAIK

    1. Envision

    Support visi perusahaan dan visi pribadi

    2. Enable

    Membuat orang bisa mengerjakan tugas dantanggungjawabnya dengan baik

    3. Energize

    Menyemangati orang agar dapat bersinergi untuk

    mencapai tujuan bersama4. Empower

    Memberdayakan, mengajak dan mempengaruhi

    orang agar ikut sistem yang ada

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    III. LEADERSHIP

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    Roles & Responsibilities of Leadership

    Personal LeadershipDimulai dari diri sendiri dan dapat menjadi contoh

    Define requirements and targets

    Tetapkan kebutuhan dan target

    Standard SettingMembuat standard untuk pribadi dan perusahaan

    Understanding of quality principles

    Memahami prinsip kualitas dan membangun kualitas

    Development of quality culture

    Menciptakan kondisi dimana tiap orang paham kualitas danmenjadi budaya sehari-hari

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    Roles & Responsibilities of Leadership

    Right first time operationMemikirkan cara yang tepat dan menyusun strategi

    sebelum mengerjakan sesuatu

    Elimination of rework

    Menghilangkan rework reduce cost

    Establish commitment to quality for everybody

    Mengetahui seberapa besar komitmen kita dalam

    membangun kualitas

    Empower all

    Mengajak setiap orang untuk melakukan hal yang baik

    demi tercapainya tujuan bersama

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    Roles & Responsibilities of Leadership

    Definition of site goals Describe quality performance

    Deskripsikan penurunan atau kenaikkan produk reject

    dengan parameter yang jelas

    Consistent with company goalsPerusahaan harus konsisten terhadap kualitas

    Quality policy communicated and in place

    communication process

    Performance and behavior

    Terkait dengan pengaturan kedisiplinan

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    Objectives1. To review general requirements for documents

    2. To review specific requirements for each document

    3. To consider current issues applicable to your countries

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    Why are documents so important?

    Communication

    Cost

    Audit trail

    IV. DOCUMENTATION

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    General Principles-I

    Documentation is an essential part of QA and relates to all

    aspects of GMP.

    Purpose of documentation

    Ensure that there are specifitions for all materials and

    methods of manufacture and control

    Ensure all personnel know what to do and when to do it

    Ensure that authorized persons have all informationneccessary for release

    Provide audit trail

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    Documents should be

    Designed Prepared

    Reviewed

    Distribution with care

    Design documentation

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    General Principles-II

    Inspectors should look at the Style of the document

    Instructions in the imperative

    Short sentences

    Not long sentences

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    General Principles-III Approval of Documentation

    Approved, signed and dated by appropriate authorized

    personsNo document should be changed without authorization

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    General Principles-IV Distribution of documentation

    Electronically or photographycally recorded data

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    General Principles-V Review

    System for regular revision

    Completion

    During the process

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    Typical of Documentation

    Labels Specifications and Test Procedures

    Master formulae

    Batch processing and batch packaging records

    Standard operating procedurs

    Stock control and distribution records

    Water quality manual

    Other types (map, flowchart, photograph)

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    Labels

    What must be labelled ?

    What must be on the label ?

    Who has responsibility for labelling ?

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    Specifications and Test Procedures

    Starting and packaging materials

    Intermediates and bulk products

    Finished products

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    Master Formulae

    Manufacturing instructions

    Name of product with product reference code

    Dosage form, strength and batch size

    Full list of materials including quantities, unique reference

    code

    Expected final yield with acceptable limits

    Processing location and principle equipment

    Equipment preparation methodology

    Stepwise processing instructions

    Details of in-process controls with instructions for sampling

    and acceptance limits

    Storage requirements and special precautions

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    Master Formulae

    Packing instructions

    Name of the product

    Dosage form, strength and method of administration

    Pack of size (number, weight or volume of product in finished

    pack)

    List of all packaging materials (quantities, size and code

    number)

    Example of printed packaging materials, with location of

    batching information

    Special precautions, including area cleareance check

    Description of the packaging operation

    In-process control checks, with sampling instructions and

    acceptance criteria

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    Batch Processing Records Name of the product, batch number

    Dates and times for major steps in process

    Name of person responsible for each stage of production

    Name of the operators carrying out each step (check signatures)

    Theoretical quantities for materials in the batch

    References number and quantity of materials used in the batch

    Main processing, steps and key equipment

    In-process controls carried out and results obtained

    Yield at each stage with comments on deviations

    Expected final yield with acceptable limits

    Comments on any deviations from process

    Area clearance check, instructions to operators

    Record of activities

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    Batch Packaging Records

    Name of the product, batch number and quantity to bepacked

    Batch number, theoretical quantity and actual quantity of

    finished product

    Reconsiliation calculations, dates and times of operation

    Name of person responsible for packaging, initials of

    operators carrying out each step

    Checks made and results obtained

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    Batch Packaging Records

    Details of packaging operation, including equipment and line

    used

    Returns to store

    Specimen of printed packaging materials, with batch coding

    Comments on deviations from the process and actions taken

    Reconsiliation of packaging materials, including returns and

    destruction Area clearance check

    Product variables

    Record of activities and check signatures

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    Standard Operating ProceduresWho is responsible for SOPs ?

    Where should SOPs be stored ?

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    Standard Operating ProceduresWhich activities require SOPs?

    Receipt of all material deliveries

    Internal labelling, quarantine and storage of materials Operation, maintenance and cleaning of all instruments and

    equipment

    Sampling of materials

    Batch numbering system

    Material testing at all stages of production Batch release or rejection

    Maintenance of distribution records

    Equipment assembly and validation

    Calibration and operation of analytical apparatus

    Maintenance, cleaning and sanitation Personnel recruitment, training, clothing and hygiene

    Environmental monitoring

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    Stock Control and Distribution RecordsWhat should be recorded ?

    Where should records be stored ?

    Why are the records important ?

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    Water Quality Manual

    Full details of design of system, operation and maintenance

    Details of testing, requirements