AUN-QA Institutional

Assessment AUN-QA International Conference 2017

27-28 March 2017

Kuala Lumpur, Malaysia

Johnson Ong Chee Bin, AUN-QA Expert

johnsonongcb@gmail.com 1

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AUN-QA at Institutional Level

(2nd Version)

AUN-QA Framework

19 July 2016

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AUN-QA Framework

Strategic

QA

(Institutional)

Systemic QA

(Internal QA System)

Functional QA

(Education, Research and

Service)

Institutional QA

Assessment

commencing

Jan 2017

Programme QA

Assessment since

2007

AUN-QA Framework

4 Plan

AUN-QA at Institutional Level (2nd Version)

5

Assessment Process for AUN-QA at

Institutional Level

Assessment Process for AUN-QA at

Institutional Level

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Assessment Process for AUN-QA at

Institutional Level

7

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Assessment Process for AUN-QA at

Institutional Level

Assessment Itinerary

Schedule Activity

Day 1 Pre-assessment meeting

Day 2 - 5 • Opening ceremony

• Interviews with key members of governing board or its

equivalent, key management staff, Deans, Administrative

Department Heads, Programme Chairs, faculty members,

supporting staff, students, alumni and employers

• Site tour (teaching facilities, laboratories, research centres,

libraries, general facilities etc.)

• Document review

• Clarification meetings

• Discussions and report preparation by assessment panel

Day 6 • Presentation of Preliminary Findings

• Closing ceremony

• Post-assessment debrief

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Stakeholders’ Interviews

• Interviews with stakeholders include key members of the governing board, key

management staff, administrative heads, committees, support staff, students,

alumni and employers

• True representation of the population

• Size of each interview session between 10 and 20 interviewees

• Each interviewee is not allowed to be represented in more than one

stakeholder’s interview session

• No voice and video recording of the session is not allowed

• No staff member is allowed at interviews with students, alumni and employers.

• A listing of the interviewees with basic information (see table below) about the

interviewees must be provided to the assessors at least two week before the site

assessment.

Stakeholder Information of interviewee

Governing Board/Committees

Name, designation, appointment and organisation

University staff Name, designation, appointment and department Students Name, year of study and programme

Alumni members Name, graduation year and graduation degree

Employers Name, designation and employer name

Assessment Process for AUN-QA at

Institutional Level

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Lessons Learnt

2nd AUN-QA Institutional

Assessment

12 – 17 March 2017

1st AUN-QA Institutional

Assessment

15 – 20 January 2017

Lessons Learnt (Plan)

• Building a pool of capable institutional QA assessors

• Assembling a balanced and independent team of

assessors

• Division of work

• Joint planning of assessment itinerary – comprehensive

coverage of organisation units and stakeholders

• Submission of SAR and list of interviewees

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Lessons Learnt (Do)

• Desktop assessment

– big picture and attention to details

– complete and thorough

– Craft interviewing questions and identify evidences

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Lessons Learnt (Do)

• Site assessment

– Pre-assessment meeting

– Flexible itinerary

– Re-organisation of assessment panels, tasks,

interviews and document review

– Site tours (key facilities and infrastructure)

– Panel discussions

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Lessons Learnt (Check)

• Contention and consensus

• Overcoming silo mentality

• Clarifications with key management staff

• Collective reporting of findings and results

• Pitching of presentation to key management

staff

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Lessons Learnt (Act)

• Executive summary added

• Improve the division of work

• Integrated and focused approach

• True representation of stakeholders at interview

• Debrief and feedback

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