Assertive communication
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Transcript of Assertive communication
Assertive Communication
Presented to Ma'am Manal
Presented by Irfan Hafeez Pakiza Mushtaq Maryam Bibi
What is Assertiveness?
Assertiveness is the ability to express yourself openly and honestly while also reflecting a genuine concern for others.
Because assertiveness is based on mutual respect, it's an effective and diplomatic communication style. Being assertive shows that you respect yourself because you're willing to stand up for your interests and express your thoughts and feelings. It also demonstrates that you're aware of the rights of others and are willing to work on resolving conflicts.
Why assertive communication makes sense
Communication style
When confronted with difficult situations, people can sometimes respond passively or aggressively
Passive person often feels inhibited, anxious, and allows others to downgrade their value.
If you may seem to be shy or overly easygoing. In essence, when you're too passive, you give others the license to disregard your wants and needs.
Assertive vs. passive behavior
Aggressive individuals express their rights but often on a wrong way by degradation or humiliation of others.
Aggressive behavior undercuts trust and mutual respect.
Assertive vs. aggressive behavior
Assertiveness falls in between these two responses.
Exploring questions
Open questions yield a lot of information because they allow a person to explain what is most important or interesting an encourage more elaboration.
Open Question
Probing questions are those that relate to the topic we want to explore further. They encourage the speaker to flash out the details.
Probing Question
Closed vs. Open
Closed When did that happen?
Was your trip successful?
Did you like the candidate?
Did you have a good meeting?
Open What led up to that?
What did you manage to accomplish on your trip?
In what ways do you think that candidate meets your needs?
What happened at the meeting?
Assertive communication takes practice. Flexibility: Match your style of communication
to the situation/person you are communicating with.
Skill, not personality: Communication styles are skills, not personality styles. You can leer to become more assertive.
Retreat, think, return: Take a break from the conversation. Relax/rethink and then try again.
Key Principles
Confidence: state facts, step up to the challenge
Clarity: easy to understand, clearly articulated
Control: monitor your emotions, stay composed, repeat the same message until understood (broken record).
Remember the 3C
6 assertive communication tips
Call a person by their name Use humor: it breaks down negative
emotions and will put tense situations at ease
Use appropriate words: “excuse me” “thank you” “I appreciate it”
1 Use polite words
Using “you” puts the other person on the defensive
Prefer "I": “I think...” “I noticed...” “I didn’t like...” “I am concerned about”.
#2 Begin your sentences with "I" instead of "you"
Don’t leave the other person in the dark Show program Present facts and data, not opinions and
interpretations Always get the facts right before you pass judgment Let the person know your goal or possible solution connect the two individuals who share the issue. e.g.: “I heard that John complained about Rick.” =>
“Have you checked with John about this? Has he talked to Rick about it.
3 Say what you want,
Don’t put the person down Focus on their behavior when
communicating Instead of ”You're too slow !” say “I don’t
think you are doing your share of the work.” Look at the in the person’s eyes
#4 Criticize the behavior, not the person
keep on track , if other topics are introduced. Repeat the
problem back this indicates that you want to solve the original problem first,
You can talk about other problems later, Stay focused on the issue – do not get
distracted, defensive, or start justifying yourself,
Get group validation.
5 Repeat the problem back, articulate the issues
For example: Who’s going to do what? Who takes the lead? When are they going to do it? Everyone needs a clear understanding: Answer: who, what, when, where, how much, how many Display strength and courage, and step up to the
challenge Own the results, the risks like the failure. Be honest
about it.
6 Make commitments where appropriate
Behaving assertively can help you:
Gain self-confidence and self-esteem Understand and recognize your feelings Earn respect from others Improve communication Create win-win situations Improve your decision-making skills Create honest relationships Gain more job satisfaction
benefits of being assertive