Utilizing Assertive Communication to Achieve Win-Win Results
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Transcript of Utilizing Assertive Communication to Achieve Win-Win Results
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utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day one
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our icebreaker activity will be…
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write down 3 reasons
why assertive communication is
important for you
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course introduction
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in this course, you will learn…
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to utilize
assertive thinking
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to drive
assertive communication
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to achieve
win-win results
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understanding human behavior
module
1
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in this module, we will learn
the difference between…
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assertive people…
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and…
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aggressive people…
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we will also discuss…
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has three
thinking parts
our brain
the tri-brain thinking process
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and…
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how to manage emotions
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our first activity for this module will be…
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afterwards, we’ll discuss
the different types of behavior
utilizing the DiSC model
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D
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I
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S
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C
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how do you communicate with
these different personalities
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our next activity for this module will be…
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In this activity,
we’ll learn to communicate
with each DiSC type
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understanding the environment
outside of work
module
2
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this module deals with
the external factors
that affect human behavior
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the
generation
gap
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traditionalist (1925-1945)
the
generation
gap
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baby boomer (1946-1964)
the
generation
gap
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generation x (1965-1980)
the
generation
gap
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generation y (1981-1999)
the
generation
gap
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millenials (2000-2020)
the
generation
gap
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our only activity for this module will be…
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here, we’ll discuss
emotional tanks
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and then, we’ll discuss gender…
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the differences of gender
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understanding assertive thinking
module
3
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here, we’ll discuss how
critical, creative and solution-based thinking
drives assertive thinking
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our first activity for this module will be…
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solution-based thinking
how does solution-
based thinking
happen?
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our next activity for this module will be…
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now, we’ll talk about
de bono’s
six thinking hats
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our third activity for this module will be…
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our fourth activity for this module will be…
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now, we’ll view our reasons
for being assertive
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objective assertion
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subjective assertion
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defensive assertion
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utilizing
assertive
communication
to achieve
win-win
results
copyright © 2014
by: boom san agustin
day two
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assertive communication
module
4
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our first activity for this module will be…
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A
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B
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C
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D
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E
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our next activity for this module will be…
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the active communication cycle
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here, we’ll also learn that
we don’t have to shout
to gain control
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because the secret
to taking control
is asking questions
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we’ll learn
how open ended
and close ended
questions differ
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and how questions can be used to…
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1
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2
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3
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our third activity for this module will be…
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managing conflict
module
5
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our first activity for this module will be…
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here, we’ll discuss
the 3 negative
behavior types
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passive behavior
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passive aggressive behavior
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aggressive behavior
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our second activity for this module will be…
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when managing conflict we have to…
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try to keep it positive
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let the them know
that you understand
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clarify the objection
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present options
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find out why the are
against your stand
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work though smoke
screen objections
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keep on selling it
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you may need to
give some feedback
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for this, we’ll need a sandwich
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the sandwich method
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our final activity for this module will be…
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to manage conflict
we need DESC
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D
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E
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S
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C
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creating a win-win mentality
module
6
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our only activity for this module will be…
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is not about
dividing one pie
achieving win-win
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getting his or her own pie
it’s about each person
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so, how does that work
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it’s all about individual goals
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so, how do we do this
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tip
1
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2 tip
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tip
3
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4
tip
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course conclusion
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for us to succeed,
we need to GROW
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G
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R
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O
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W
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that was just a teaser
for our two-day
assertiveness workshop
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to find out more
about this workshop
contact us here…
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or connect with us on…
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