Application Software Testing and Distribution...
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Application Software Testing and Distribution Strategies Presented by: Cindi Popek, Jones Day Carol Creagan, Baker Hostetler Richard Harris, Freshfields Bruckhaus Deringer Moderator: David Carlson, Kraft & Kennedy, Inc.
Transcript of Application Software Testing and Distribution...
Application Software Testing and Distribution Strategies
Presented by:Cindi Popek, Jones DayCarol Creagan, Baker HostetlerRichard Harris, Freshfields Bruckhaus Deringer
Moderator:David Carlson, Kraft & Kennedy, Inc.
Agenda
IntroductionsEstablishing Standards & Best PracticesgOrganization & ProcessApplication Integration & DistributionApplication Integration & DistributionTesting & Quality AssuranceMaintenance & Operations
Today’s Panel
Cindi Popek Carol Creagan Richard Harris
2300 Attorneys 600 Attorneys 2500 Attorneysy31 OfficesCleveland, OH
600 Attorneys10 OfficesCleveland, OH
2500 Attorneys27 OfficesNew York, NY
Distribution Evolves
Where We StartedLogon scriptsBasic tool for software updatesLimited reporting – status
MaturityEnterprise desktop management systemsEnterprise desktop management systemsAdvanced scriptingHardware agnosticHardware agnostic
Trends
Dynamic DesktopySeparation of operating system and applicationsSupporting multiple platformspp g p p
Virtualization
VIRTUALIZATIONVIRTUALIZATION VIRTUALIZATION
Vendors
Establishing Standards & Best Practices
IS Operations FrameworkHow we get new things into the environmentHow did we arrive here – a little history
Consistency Format, approach and application
FundamentalsEMS supports standardization Secure the desktop. No local administrators!Replicate all packages to all locationsEstablish a regular reboot/release schedule
Organization & Process
IS Operations FrameworkProject Management
Project PortfolioRelease Management
Transition from Project Management to OperationsOperations
The things we do every day to support and care for our environment
Organization & Process
Application LifecycleOwnership - Business & Technical RequirementsIntegration & PackagingTesting/QADistributionSupport & MaintainRetire
Organization & ProcessR l d R ibilitiRoles and Responsibilities
Functional / Business OwnerC fi ti f t f ti ti b Configuration, features, functions – many times becomes the subject matter expert for the applicationDefine Integration points – application matrixCreate and own test criteria
Application / Technical Owner Architecture, configuration and installation of server softwareCollaborate with Functional Owner to support delivery of pp yfeatures and functions
Application Integration & Distribution
What do we need to move forward?Critical Information – Vendor, Version, KeysWho, What & When?DocumentationCommunicationDependencies/Prerequisitesp qUser Impact
Application Integration & Distribution
Integration and packaging considerationsArchitectural design
Web application (ActiveX)2 or 3-tier applicationsA li ti fil f t li tApplication server, file server, fat client
PlatformD kt Cit i W b b dDesktop, Citrix, Web-based
Native MSI vs. Repackaged executableVi t li i li tiVirtualizing applications
Application Integration & Distribution
Packager needs good all around knowledgeVirtual machines are ideal packaging environmentsg gDefine packaging standardsScript snippetsScript snippetsPackage naming conventionRollup package updates into master package
Testing & Quality Assurance
Consider 3 types of testingUnit testing
Basic functions - open, create, save, printCritical functions - based on business requirementsI t ti f ti t t th id tifi d i t ti i tIntegration functions - tests the identified integration points
User acceptance testingM ti th d f th b i Meeting the needs of the business sponsor
Performance testingBenchmarking to validate adequate performance / Benchmarking to validate adequate performance / scalability
Testing & Quality Assurance
Define Test TeamHelp Desk/Trainers/Subject Matter Experts/Dedicated QA Team
Formal test scriptsProvided by both business & technical SponsorsCan be used for automated testing and load testing (if g g (needed)
Document and review resultsPre-pilots and pilots
Maintenance & Operations
Deployment/MonitoringOut of hours is less disruptive (Wake On LAN)Block user interaction until deployment is completeMonitor deployments in real-timeUtilize staff in other times zonesUtilize staff in other times zonesStreamline/automate issue follow upAnalyze deployment resultsAnalyze deployment resultsRecord issues and workarounds
Maintenance & Operations
When Problems OccurWidespread problems overwhelm helpdesk quicklyHave experts standing by to troubleshootCommunication is key
Follow the planRegular updatesSet expectationsSet expectationsCarefully weigh the options for correctingIncident report
Major problems are major lessons!
Final Thoughts
Developing and following standards is key!Understand the environment and packages you deployTesting and issue tracking reduces deployment headachesCommunication is essential for all phasesEvery distribution is an opportunity to build experience
Questions?
Cindi Popek [email protected] Popek [email protected] Creagan [email protected] Harris richard harris@freshfields comRichard Harris [email protected] Carlson [email protected]
