APPENDIX B - Florida Gulf Coast University - Fort Myers, …. Review current business practices...

Strategic Plan For Technology 2010-2015 of 34

APPENDIX B

Strategic Plan for Technology 2010 - 2015

Introduction

One charge of the Information Resource Committee (IRC) is to continuously update our technology plan each year to have a 1 to 5 year view into the future.

Using the previous plan as a template, the IRC made appropriate modifications to bring the plan up to date. Items that have been completed or have made significant progress will be in the executive summary for the IRC. Updates and progress made on other technology initiatives are incorporated throughout the document.

The main theme this year comprises computer and data security such as Secure PC and policies on data restriction and data loss. More substantial progress continues towards hosted (cloud based) solutions, virtual labs and mobile applications.

Challenges remain to recruit and retain highly qualified technology staff. Budget shortfalls reduce the ability to hire sufficient numbers of staff needed to address the university mission to support student learning, faculty and staff productivity, and University growth through access to state-of-the-art tools, and enhanced programs/services.


Mission:

Florida Gulf Coast University will employ technology to support the mission of the university.

Technology Vision:

Florida Gulf Coast University will be nationally recognized for technology excellence in education. Goals:

1. Organizational Structure - Commit to a responsive and agile I/T organizational structure. Action:

1. Review current business practices (such as communication and decision making transparencies) and their effectiveness within the campus organizational structure. Submit report and any recommendations to PBC for review and direction. This will include an advisory task force to review technology initiatives on campus.

a. Tasked to IRC b. Benchmarks:

i. Report submitted to PBC ii. Utilization of national comparative data such as EduCause

2. Identify the funding needed for organizational units to meet their respective goals. a. Tasked to:

i. IRC ii. Department heads

b. Benchmark – Funding needs identified

2. Human Capital - Maintain a position of leadership in technology staffing, training and professional development to ensure academic excellence and student success.


Action 1. As the university grows, attract and retain dedicated IT professionals while ensuring proportional and appropriate

technology staff to support growth. a. Tasked to IRC b. Benchmarks:

i. Study staff turnovers ii. Maintain proper ratios of IT staff to campus facilities and uses

2. Provide proper training to the user community to maintain a standard level of competency in the use of current technology.

a. Tasked to IT department heads and HR b. Benchmarks – User technology surveys and training program

3. Funding - Identify and establish recurring funding sufficient to support the level of technology to which the university commits.

Action

1. Revise the budget process to identify and include recurring components of new initiatives as commitments are made a. Tasked to IRC b. Benchmark – Funding increases as a function of FTE and space

2. Recurring commitments and process for technology currency a. Tasked to IRC

3. Provide annual budget mechanism to identify and prioritize instructional computing needs and align with available resources

a. Tasked to IRC 4. Cooperative evaluation of technology purchases

a. Tasked to IRC


4. Services - Achieve academic excellence by providing the highest quality technology services, based upon the assessed needs of faculty, students, and staff. Action:

1. Expand technology services to include: (Ordered by priority)

a. Provide personal computer support for students faculty and staff

Tasked to Cost Resources Benchmark NS&H AETS

$40,000 $40,000

• SP position

• SP position

• Provide enhanced services for students, faculty and staff members with better access to FGCU resources

• Decrease the number of students sent off campus for PC help

• Add third shift – 6am-3pm

for early morning access to computer classrooms/labs for necessary maintenance.

Progress: Funding will be requested to fill this confirmed need to expand access to over-utilized computer classrooms and labs, allowing for required daily maintenance and management.

b. Eliminate the need for e-mail storage limits by increasing staff and faculty inbox size to 10 GB.


c. Campus wide document imaging management and workflow to reduce paper and file storage

Tasked to Cost Resources Benchmark BA • Initial estimates of

$385,000 implementation and first year maintenance for a document Management/Imaging system.

• Approximately $40,000 annual maintenance

• Initial estimates of $30,550

• Document Imaging stations • Imaging translation and

optical character resolution server

• Imaging repository system and storage

• Image Indexing server • Banner Imaging Interfaces • Document Workflow and

approvals services • Banner workflow interfaces • Document Workflow and

approvals services

• Reduction of data entry labor

• Reduction of data entry errors

• Enhanced management of document security, retrieval, and disposal.

• Reduction in processing time for Banner processes

Tasked to Cost Resources Benchmark

NS&H $60,000 • Additional Hardware

• Reduction in help desk calls for increased mailbox storage and help with cleaning inbox

• Reduction in employee time cleaning out mailboxes and dealing with pst files

• Access to email personal folders anywhere in the world


implementation for a Work flow implementation.

• Banner workflow interfaces

Progress: Undergraduate implemented Admissions Banner Document Management System (BDMS) .

d. Improve coordination and communication of technology training for business, productivity, and e-Learning activities to improve technology competency and reduce strain on support services

Tasked to Cost Resources Benchmark IRC TBD • A web based Professional

Development application that consolidates all of the training opportunities available for faculty and staff (technology users) and includes a registration system.

• Reduction in hours spent providing one-on-one training for those topics covered in group training.

• Attendance to Group training is higher than one-on-one training.

• Reduction in support calls for topics covered in group training.

Progress:

Business Technology Services trained 214 staff on Microsoft the following products; Outlook, OneNote, Word and Excel


Academic & Event Technology has provided demonstrations to the Colleges of Education, Arts and Sciences and Health Professions on the new Virtual Labs for both faculty and students. In addition, AETS employees presented demonstrations on how to most effectively use our Virtual Labs for students to various classes throughout the year. AET also conducted a technology workshop for new faculty enrolled in FGCU’s Teaching & Learning Assessment Initiative program, demonstrating the use of available classroom technology to capture live lectures for the purpose of supplementary education. Library hours have greatly expanded this past year to 108 open hours/week with 4 weeks of open 24 hours – an additional OPS position in technology is requested to allow for additional student support help required during the new additional open hours periods. Web, e-Learning and Publications provided training to 369 faculty and staff on a variety of topics including Canvas, Adobe Connect, Rubrics, Course design, and graphic design. The online registration form in Checkbox (survey.fgcu.edu) that is used for WEP training registration was updated to allow multiple workshop registrations from a single form, simplifying the registration process for faculty and staff.

e. Provide extended after hours support for student AT/LIB labs, as well as Help Desk, network, and e-Learning support

Tasked to Cost Resources Benchmark NS&H, AETS, LIB, WEP

• LIB – One OPS position

• E-learning, one

additional position

• Additional Library OPS starting Fall 2014

• Ongoing training for support personnel

• The support time window is expanded as needed

• A report of extended hours usage is generated by each area and review by IRC

• Extended support hours are offered when requests exceed (n) calls per hour

• One Support staff for every (n)


AETS

• $20,000

• Additional AETS OPS positions starting Fall 2014

calls per hour • Physical student lab hours

extended beyond 5pm Mon-Fri, (as requested by faculty and students via service satisfaction survey.)

Progress: Recent budget restrictions have led to the evening closures of the AETS ‘physical’ pc and Mac labs, located in Reed and Ben Hill Griffin Halls. There has been numerous requests (made via our on-line service satisfaction surveys and through one-one-on meetings with faculty) to reinstate these hours to accommodate the growing number of students who are enrolled in evening classes. Funding is being requested to comply with these requests starting in the Fall, 2014 semester. WEP received one additional FT e-Learning staff in 2013-2014. This provides WEP the opportunity to offer additional extended support hours during the start and end of each semester.

f. Create a centralized call center to increase efficiency and customer service. Many departments (e.g. Telecommunications, Computing, Admissions, Financial Aid and Housing) have staff answering lower level questions. Scripting and limited ERP information access can be provided for the top volume questions and support issues while transferring more complex calls to upper level staff.


Tasked to Cost Resources Benchmark Telecom • Cost could be

minimal based on participation

• Large scale

integration would need more investigation of cost

- Modeled USF call center and tiered call center from Avaya.

- FGCU could produce productivity gains by fully integrating.

• Call center setup and improvement of customer service

g. Create dedicated technology centers for academic research within various Colleges as requested, assessed

and or required

Tasked to Cost Resources Benchmark AETS Undetermined variable

Ongoing change as initiatives are requested

• Expandable physical locations • Hardware as requested • Software as requested/ required • Technical personnel according to

growth • Ongoing training for support

personnel

• Research technology support requests are met.

• Report on number of new initiatives completed or in progress

• National recognition as research institution

Progress: This is on-going… A secure server room has been established for the dedicated use of the College of Arts and Sciences research initiatives. Systems supported by AET include Bio Technology, Ecological Studies and Environmental Biology. While setup and configuration of these systems has been coordinated through the office of Academic & Event Technology’s Network Administrator, general day-to-day systems administration has been the responsibility of


the lead faculty member. Without funding to expand technical staffing, lead faculty members will continue to run day-to-day administration. It is anticipated that FGCU’s Innovation Hub (‘I-Hub’) will break ground within the next six months.

h. Enhance systems integration services

Tasked to Cost Resources Benchmark IRC TBD - Staff to design,

develop, and implement system integration initiatives

• Successful completion of approved integration requests.

i. Ensure that technology support staff have access to emerging technologies for the purposes of testing, support, and research

Tasked to Cost Resources Benchmark WEP, AETS, BA, LIB,NS&H

Hardware and Software • WEP- $3,000 • AT - $12,000 • CS - $10,000 • LIB - $10,000

• Existing technical personal

• Requested hardware/ software for evaluation testing purposes

• Evaluation and recommendation of device or technology evaluated is presented (recommended adoption or decline)

Progress: Due to steep budget cuts, little funds were available for library technology staff training and career development this past FY. It is important for technology staff to have training and stay current, as well as gain expertise in upcoming technologies - such as security webinars, cloud technologies, virtualization, content management systems


integration, and mobile, distance learning and social platform delivery systems.

Training funds for AET staff were eliminated in July, 2012 due to ‘across the board’ budgetary constrictions. As a result, all new technology research and development has evolved in-house. New academic technologies that have been launched include: virtual lab launch; electronic/digital activity tracking; AET property database development; on-line podium training; informational on-line videos; class lecture capture processes.

Web, e-Learning and Publication Services reviewed and tested the following technology: Apps - Canvas, Canvas Speedgrader, and Adobe Connect; Software – OpenText (formerly RedDot), Checkbox upgrade, Adobe Connect upgrade, Word Press upgrade, Canvas, SoftChalk Cloud and various website development utilities and interactive website add-ons.

j. Provide a consolidated location for audio/video editing workstations used for academic projects

Tasked to Cost Resources Benchmark WEP, AETS, LIB • Variable depends

on scope • AT - AT – Mac

Lab, RH 256; 15 student/faculty workstations @ approximately $3,500/ea (hardware and software costs.)

• LIB – $7,500 hardware and software

• Physical location • Dedicated support

personnel • Ongoing training • Shorter schedule for

hardware/ software replacement.

• Mac and PC editing workstations will have the same availability

• Audio and video project support is consolidated

• User satisfaction with tools and support

• Usage adequate to justify cost (Usage Volume)


Progress: The Mac Lab continues to attract faculty and students as the de facto central location for all multimedia-related resources. It is anticipated that various software titles used for video and audio editing will be upgraded for use in the Mac Lab (and in the 30-seat Mac classroom as well) to provide for continuing delivery of multimedia-related courses. A Mac-based, 15-seat student lab was established in Reed Hall in 2009. All systems were upgraded with a variety of multimedia software applications as tools for students to enhance their audio and/or video presentations related to course assignments. Among the applications installed are Final Cut Pro and Adobe Creativity Suite. In addition, a full time AET staff technician has been permanently assigned to this location to provide needed assistance and basic training. Funding to upgrade, expand and/or maintain the hardware and software licensing for this Lab shall be reviewed annually. In addition, funding is required to extend hours of operation of both the Mac Lab beyond 5pm, Mon-Thu, beginning Fall, 2014. No funds were available this FY for expansion of current highly demanded library multimedia editing equipment & facilities.

k. The university can support Telecommuting by supplying the tools and policies to work from home as appropriate. Mostly the technology tools are in place. Policies need to be developed to move forward.

Tasked to Cost Resources Benchmark BA, NS&H, Telecom, WEP, AETS, LIB

TBD • Laptop and desktop configuration and support

• Utilize video-phone, soft-phone and EC500 technology

• Training on the use of telecommuting technologies

• Human Resources policy

• Successful telecommuting for employees

• Reduce current carbon footprint

• Better utilization of current office space


issues needed • Develop training

materials

l. Provide technical support as needed for the university's remote sites. (e.g. Naples, Charlotte County, Buckingham)

Tasked to Cost Resources Benchmark BA, NS&H, Telecom, AETS

• Needs further investigation if classroom technology is required

• Based on need • VPN connections to

campus provided by NS • Wireless networking

provided by NS • Classroom technology and

support if required

• Increase in technology funding and/or positions as remote sites increase

Progress: Network Services will continue to work with Facilities planning to provide network access to the IHUB. We have installed wired and wireless networking at the Buckingham facility as well as connected the site back to campus for access to university resources. We continue to monitor network traffic and use in order to predict future needs, however, it is important to keep in mind that many of the design choices are made based on current needs and as those needs change, the network will need to be enhanced to meet those needs. AET will participate in the construction and planning for the new Innovation Hub as well as the development of Buckingham property in order to provide appropriate academic technology as may be required.


WEP provided e-Learning training, web editor training, and website support to Continuing Ed in Fort Myers and the Kapnic Center in Naples.

2. Expand security and access to campus information

a. Provide identity management and account provisioning services to integrate information across university application systems.

Tasked to Cost Resources Benchmark BA, Telecom, NS&H Research/ITN • Directory application

server and repository database

• Identify management and synchronization services

• Banner Identity management interfaces

• Application interfaces (Active directory, Angel, Oracle, etc.)

• Reduction of duplicate identities

• Enhanced electronic provisioning of entities across systems

b. Create Data Loss Prevention plan

Tasked to Cost Resources Benchmark All Departments Research • Create written data loss

policies and procedures • Track location of all

restricted data • Evaluate centralized

encryption software for

• Written procedures in documented location

• Up to date list ready in needed for security breach

• Implemented centralized encryption solution


campus • Develop campus security

awareness campaign

• Offer 2 security trainings a year/put training into Canvas

Progress: BTS - Data policy is almost completed. Notification procedures are to be discussed shortly and then policy should be made available for public comment.

c. Formalize and implement ongoing security auditing for servers and network equipment

Tasked to Cost Resources Benchmark All Departments Research

AETS- $55,000 (1) FTE -AP

• Computer system/security review (who has access to what systems/do they need that access?)

• Banner security and access review

• Implement secure PC/no administrative privileges

• Logging of servers and network equipment

• Create and policies and procedures for FTP servers

• AETS – Academic Network Data Manager

• List of systems, and who has access to them

• Procedure to update access to systems

• Procedure to remove access

• Secure PC rolled out to departments

• Procedures available for log review and log aggregation

• FTP policies and procedures created

• FTP audits performed by respective department

• AETS - Migrate 65% - 100% academic FTP faculty and student network services to VPN service by Spring, 2015.


Progress: BTS – Formalized processes for updating access to systems (banner) and started rolling out secure PC. Current expected completion date for Secure PC for Administrative Services is December 2014

d. PCI Compliance

Tasked to Cost Resources Benchmark All Departments Research • Implement Intrusion

Detection/Intrusion Prevention system

• Ongoing vulnerability scanning

• Implement secure PC/no administrative privileges

• Intrusion detection/prevention available on all PCI applicable networks

• Formalized vulnerability scanning and remediation process

• Secure PC rolled out to departments

Progress: BTS – Rolling out Secure PC. To date 132 administrative desktop PCs have been migrated to secure PC. Current expected completion date for Secure PC for Administrative Services is December 2014. Completed PCI GAP analysis with Trustwave consultant, waiting for report

e. Implement a single sign-on portal to provide seamless access to enterprise applications through a web based interface with one set of credentials.

Tasked to Cost Resources Benchmark IRC ITN/ RFP from

vendors • Review and selection

of vendors for Web • Number of systems

requiring unique access


Portal and SSO services required

credentials • Number of systems

accessible from single sign-on portal

Progress: BTS is currently looking at partnering with InCommon. Operated by Internet2, InCommon operates an identity management federation, a related assurance program, and offers certificate and multifactor authentication services. A large number of schools in Florida already partner with InCommon, and as FGCU moves more applications to hosted/cloud based services, federated authentication is becoming a critical necessity.

3. Enhance campus communication tools

a. Faculty/staff directory service against enterprise resource data with pluggable web-components for

department/college directories providing options for display of biographical information with pictures, and with searching capabilities.

Tasked to Cost Resources Benchmark WEP, BA, Telecom Review vendor

products

• Whitepages • Application for

identity management directory

• Common biographical directory pages

• Interface with banner and related applications for biographical data

b. Explore and Implement mobile solutions to enhance access to campus services and systems.

Tasked to Cost Resources Benchmark BA, WEP, LIB

• More - Developer

- Successful access to information though kiosks


AETS LIB

information needed

• $20,000

• $10000

• AETS - Test

equipment and other components to pilot integration of tablet technology to existing classroom teaching podium systems

- Usage per kiosk - Support cost per kiosk

• AETS - Select faculty will

be recruited to pilot and test integration of mobile technology with classroom teaching podium systems by Fall, 2014.

Progress: Funding required to implement pilot sites for integration of mobile technology with existing classroom teaching systems in time for Fall, 2014 semester. Funding required to test, develop and implement a library app for ease of library access to mobile and distance learners. The Canvas App and the Canvas Speedgrader App, both developed and supported by the Canvas vendor (Instructure, Inc.) is used by faculty and students.


5. Technology - Provide cutting edge and state of the art technology to the university, and position the university to respond wisely to emerging technology trends. Action

1. Identify and adopt standards and best practices in technology a. Tasked to IRC b. Benchmarks:

i. Being able to support academic applications ii. Being able to support business systems and processes

2. Develop a process that supports research and other non-standard technology that falls outside parameters of established standards (e.g., other operating systems, various hardware platforms)

3. Implement new technology to fulfill the university vision

Infrastructure a. Acquire log aggregation and analysis system that collects the system and security logs on all wireless access

points, firewalls, servers and switches and review for anomalies. This includes over 700 devices and can no longer be maintained manually.

I

Tasked to Cost Resources Benchmark NS&H, AETS, LIB $75,000 • Purchase software for

log aggregation and analysis. Technician training

• Anomaly reporting will be reviewed daily and malicious activity caught sooner

Progress: BTS investigated SIEM solution and found that smaller steps need to be taken before committing to a larger SIEM solution. Currently working towards collecting all the logs on a central logging server, and working with the logs once they have been sent there. Also evaluating SCOM for assistance with logging on Windows servers.


b. Identify and designate an on-site and off-site disaster recovery location.

Tasked to Cost Resources Benchmark BA, NS&H, AETS, LIB, Telecom, WEP

• Variable, considering a new building on the east side of campus or utilizing the Library server room.

• A small rate adjustment for Telecom would fund this service

• LIB- $20,000 for offsite data backup, live sync with recovery service contract for LIB critical services

• Network Services is investigating a plan for $200,000 one

• Hurricane resistant space for hardware with generator power, air conditioning and redundant internet connections.

• Physical location • Hardware/software

necessary for a cold site setup

• Technical personnel • Identify critical services to

include • Identifying campus

locations or other solutions which could serve as a secondary NOC until such time a new building is built on the opposite side of campus.

• Create alliance with disaster recovery site

• Provide hardware for most critical systems

• Add Avaya survivable

• Disaster recovery location is available

• Periodic successful testing of recovery from disaster

• Successful completion of site


time and $24,000 recurring per year

server, add local trunking, QoS link to main campus

c. The university shall consider the cost advantages of cloud computing and outsourcing as an alternative to purchasing in-house technologies

Tasked to Cost Resources Benchmark BA-AETS-LIB-NS&H-Telecom-WEP

Varies

• LIB - Enhancement of the current services in place for pushing library resources to distance learning students, offsite campus entities and local community patrons. Systems involved: Library Management System, Interlibrary Loan, eRes Course Reserves, Serial Solutions Database access.

• WEP – Staff; faculty use of cloud computing technology is increasing and faculty is contacting WEP staff for guidance, and support.

• Yearly usability studies and outreach services statistics compiled.

• Yearly Cost Benefit Analysis of offsite vs. local hosted services

• Yearly Participant Study of support response effectiveness


d. Implement a self-service web content management system to support the creation and management of web sites for student clubs and organizations, and faculty FGCU professional/research web sites

Tasked to Cost Resources Benchmark WEP, AETS, LIB More information

needed - Server and storage

space, staff to manage and support system, development of training material

• Servers available • Self-serve access available • User satisfaction assessment • Number of active web sites

Progress: Library has gone live with a blog hosted by AET/WEP Wordpress for enhanced notification of new library services, news, and events. AETS and WEP have developed and tested http://Scholar.FGCU.edu for Faculty professional and research websites. This system is powered by the latest version of WordPress and a custom FGCU design template. Testing of the system concluded in 2013 and on January 1, 2014 the system was made available to all FGCU Faculty.

e. Outdoor wireless mesh for redundant connections to buildings, improve outdoor wireless services and improve disaster recovery ability.

Tasked to Cost Resources Benchmark NS&H TBD - Wireless

hardware troubleshooting software

• Testing system for total redundancy

Progress: We evaluated this with a small sample installation, and test at the SOVI pool area and decided a mesh solution was


not feasible due to cost of the equipment

Educational Structure

a. Implement virtual student labs with remote accessibility to licensed network course software

Tasked to Cost Resources Benchmark AETS, LIB, BA AETS

$20,000

• Application server Farm

• Support personnel • Ongoing training

for support personnel

• Additional application licenses for faculty and student Virtual Labs

• Virtual labs are operational

• # of student accesses to “virtual labs”

• Level of satisfaction with virtual labs

• Usage stats adequate to justify expansion and additional costs

• Additional software titles requested by students and faculty are added to Virtual Labs by Fall, 2014/

Notes/Progress: AETS successfully launched the FGCU Virtual Lab for Students in the Fall, 2012. It was enthusiastically received by students, with over 8,500 log-ins to date. Also, with required funding obtained, the Virtual Lab for students was expanded to allow for off-campus accessibility, 24x7. In addition, AETS also added ‘program specific’ labs to its list of virtual resources launching V-Labs for CIS, Music and Engineering students in the Fall, 2013. Finally, the Virtual Lab for Faculty was ‘opened for business’ in the Fall, 2013 and has, to date, realized over 224 faculty log-ins


Lack of additional available space in library (non-availability of 4th floor) continues to hamper adding the additional technology students continue to request in the LIBQual surveys and of keeping pace with FGCU student enrollment growth. A larger virtual lab would allow greater student access to critically needed lab and classroom software using their own mobile devices.

b. Continuously evaluate FGCU’s Learning Management System and Content Management System requirements as they relate to e-Learning, Distance Learning, and general business usage and report finding and recommendations

Tasked to Cost Resources Benchmark WEP, AETS, BA, LIB • Canvas Year

One (test and soft launch) $12,080

• Canvas Year Two (full production): $93,000 + $13,000 Angel archival license

• Canvas Year Three: $102,000

• Faculty and staff for committee

• Recommendation of most appropriate platform is made

• Satisfaction surveys/assessments meet FGCU requirements

Progress: BTS created feed from Banner to LMS In its annual Student use of Technology survey, WEP received input from students on their use of the Canvas LMS.


The results of the survey are used to update and enhance Canvas LMS training offered to FGCU faculty and evaluate the LMS settings and LMS service and support practices.

c. Create an Institutional Repository/Digital Collections initiative for the dissemination and storage of local special collections, electronic thesis, scholarly and archive materials.

Tasked to Cost Resources Benchmark LIB • $50,000 initial

digitization equipment purchase required including overhead digitization scanners, workstations and software.

• Institutional Repository software licensing, hosting installation and training

• LTA digital processing specialist position

• Usability and statistics access study

• Assessment of campus scholarly materials publication and outreach

• Make available local digital collections and faculty scholarly materials (See institutional repository)

• Publishing (n) faculty materials per year

Progress: The library continues to populate the Digital Repository and archives cloud based solution Archon/Islandora housed at Florida Virtual Campus (FLVC). An initial digitization effort with limited equipment is currently underway to enable the library to present its previously not easily available archive and digital collections for ubiquitous electronic access. While the FLVC hosting of the IR is currently free for FGCU thus saving recurring server and hosting costs, library budget cuts have made impossible the purchase of the required additional digitizing hardware to enable the project to go into full production.


d. Obtain and deploy software and hardware to enhance e-Learning and distance learning multi-media streaming technology

Tasked to Cost Resources Benchmark WEP, AETS, BA, NS&H • Servers and

other infrastructure

• Staff to manage installation and usage

• Multimedia streaming infrastructure for most common formats is available

• Usage stats adequate to justify expansion and additional costs

• AETS – Select classrooms will be equipped to pilot lecture capture technology by the Fall, 2014.

Progress: AETS has worked closely with WEPS and various faculty to determine an in-house lower cost solution to third party lecture capture systems that would enhance the delivery of both synchronous and asynchronous distance course instruction. An AETS project team has been formed to explore the alternatives that would allow for the implementation of this technology at pilot classroom sites beginning Fall, 2014.

e. Enhance FGCU classroom integrated teaching systems, and replace outdated systems



AETS Estimated at $20,000 per room/podium upgraded

• Upgraded integrated podium control systems to support hi-def upgraded associated server/software

• Technical training/certification for support staff

• Staff to train faculty in the technical and pedagogical uses of the technology

• Staff to support and maintain systems

• Surveyed measurements of faculty satisfaction with classroom technology

• Student satisfaction with classroom technology

• Usage stats adequate to justify upgrades and additional costs

Progress: The following information remains as on-going… Multimedia teaching stations have been replaced each year on the availability of funds through the Office of Academic Affairs at the end of every fiscal year. Future upgrades must include “hi-def” solutions to classroom presentations. Due to budget cuts and unanticipated podium failure due to equipment age, the library’s Information Literacy Lab does not currently have an appropriate podium system – one additional system to be added to AET’s request above.

f. Implement lecture capturing technology


WEP, AETS, BA • $0 hardware (already in-house)

• Server and other infrastructure

• Classroom and

• Statistics indicating active requests and use of lecture capturing technology


• Software – additional Adobe Connect licenses required at a cost TBD.

podium installation

• Staff to train faculty in the technical and pedagogical uses of the technology.

• Staff to support and maintain systems.

• Survey assessed faculty satisfaction with classroom technology

• Student satisfaction with classroom technology

• Usage stats adequate to justify expansion and additional costs.

• Pilot Lecture Classrooms established for testing by Fall, 2014.

Progress: AETS has worked closely with WEPS and various faculty to determine an in-house lower cost solution to third party lecture capture systems that would enhance the delivery of both synchronous and asynchronous distance course instruction. An AETS project team has been formed to explore the alternatives that would allow for the implementation of this technology at pilot classroom sites beginning Fall, 2014.

g. Implement an enterprise online conferencing solution for e-Learning, distance learning, and general university business use (such as Blackboard Collaborate or Adobe Connect)


WEP, AETS, BA, Telecom, LIB

Additional licenses at a cost of $5,250

• Server and other infrastructure

• Staff to train faculty in the technical and pedagogical uses of the technology

• Staff to provide

• Faculty satisfaction survey.

• Statistics indicating active usage of the selected platform.

•


support and manage virtual rooms

Progress: The number of Adobe Connect licenses has increased from to 150. The conferencing feature within the Canvas LMS received updates and WEP continues to provide training to FGCU faculty on the use of the tool for live, online collaboration within a Canvas course.

Business Enhancement

a. Collection, management, and archiving of learning Outcomes and Assessment data for face-to-face, hybrid, and distance learning program evaluation and accreditation.


WEP, AETS, BA More information required

- Developer • Data necessary for program evaluation and accreditation is readily available

b. Florida Distance Learning (FLDL) catalog updates - review export of FGCU FLDL data and revise as necessary


BA, WEP TBD • Integration support

• Time spent updating FGCU courses on FLDL Catalog

• Accuracy of FGCU FLDL Catalog Courses


c. Roaming profiles for desktop computing


NS&H $45,000 • Increased network storage

• Training for helpdesk and user community

• Additional backup media and storage

• Faculty able to access desktop from any PC

• All desktop data backed up decreasing chance of losing vital information

d. Identify and put in place an internship data management system to manage internship contracts, assignment, organization information, etc.


BA, WEP More information required

• Developer • Staff to maintain

and support application

• Internship data is easily managed and readily available for reporting

e. RFID technology (for library collections, technology and campus inventory)


LIB, BA LIB- $200,000 includes entire on-site library monograph and serials

• RFID readers • Encoders • Tags

• Significant savings in employee hours currently spent on tracking materials


collections.

• Software

• Lower inventory loss of materials

• Faster customer service response to misplaced materials

f. Mobile applications


WEP, BA, AETS, LIB More information required

• Developer • Software • Training • Staff to maintain

and manage systems

• Application is being downloaded and used

Progress: A Touchnet module was added allowing students to make university payments via a mobile app. The library has implemented a mobile web site which when accessed from a mobile device automatically displays hours and contact information, Libguides research tools, computer lab availability, and enables patrons to search availability and check out library materials as well as to text chat with a librarian. In addition, the library has implemented a new system for mobile lab printing. Mobile database apps were implemented and tested for remote and on-campus access for various resources (Artstor, Ebscohost, Gale My College, American Chemical Society and others). AET is currently investigating the compatibility of various mobile devices with classroom technology. WEP continues to revise FGCU web templates to enhance the display of FGCU websites on mobile devices. WEP


continues to review mobile technology for e-learning uses.

g. Mobile Instant hardware/software for library roaming reference and technology support (wireless communication badges)


LIB $30,000 LIB Library Broadband WLAN enhancement to support additional required wireless capacity

• Wireless mobile communicator devices and software. Possible increase in wireless bandwidth and access point in library to support these additional wireless devices

• Faster on-location services provided for library reference and customer services questions as well as facilitate the ease of location and availability of library services and materials.

• Yearly assessment of improved services and outreach

h. Integration of FGCU Online Calendar (R25) data with individual FGCU websites; report on findings and

recommendations


BA, WEP TBD • Staff to assess dept. calendaring needs, R25 integration capabilities and other available calendaring solutions

• Recommendation of integration between R25 and FGCU web sites is reported


6. Sustainability - The University’s commitment to environmental sustainability will be a factor in making decisions about technology use and support. Action

1. Apply environmental sustainable practices for acquisitions and property disposals


CS, AT, LIB, NS&H, Telecom, WEP

Further investigation required

• Acquisition of campus technology power management and metering hardware and software

• Classroom technology • Integrated podium systems have

LEED certification • Utilization of Energy Star

compliant hardware • Annual assessment of efficiency

gains Progress:

- Obsolete computers by FGCU standards are donated to various 503C charities supporting the reuse instance of sustainability. BTS donated 280 PC in 2013. AETS donated 157 PCs to local and international charitable and not-for-profit organizations.

- Technology purchases are made to support LEEDS certification and energy star initiatives. All desktop PC and laptops are EPEAT gold rated

- Duplex printing and single sided paper mining is supported - Continue to virtualize servers and reducing the number of physical servers as well as reducing the power

consumption and a/c requirements - Library donated 30 computers to various 503c organizations in 2013


Abbreviations:

IRC Information Resources Committee AETS Academic and Event Technology Services BA Business Applications BTS Business Technology Services ITN Invitation to Negotiate LEED Leadership in Energy and Environmental Design LIB Library Computing & Technology Systems NS&H Network Services and Helpdesk QoS Quality of Service, gives priority to time sensitive network traffic such as voice RFID Radio Frequency Identification SAN Storage Array Network SIP Session Initiation Protocol, modern open standard voice protocol for IP networks TDM Time Division Multiplex, legacy bandwidth allocation for circuit based telephone channels Telecom Telecommunications WEP Web, E-Learning & Publication Services.

APPENDIX B - Florida Gulf Coast University - Fort Myers, …. Review current business practices...

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