“Higher education IT benchmarking 2014” · BM2014 – Survey / The participants 0 500 1000 1500...

BENCHMARKING (BENCHEIT)

“Higher education IT benchmarking 2014”

Ilkka Siissalo, CIO

University of Helsinki

Teemu Seesto, IT-secretary, FUCIO

Network of Finnish Universities’ Chief IT Officers

Yvonne Kivi, project manager

University of Helsinki

EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo 1

It's not just about the amount, but also about the style.


• A EUNIS taskforce

• Yearly survey

• Free of charge

• Tools: Excel, Eduuni

• Aim is to compare IT costs and volumes in

higher education institutes

• Started in its present form in 2010, on the

initiative of Finnish CIOs (FUCIO)

• In the first year 33 Finnish HEIs participated in

the survey (of 14 universities + 24 universities of

applied science= 38)

• 2012 we invited a few European HEIs to

participate and try out the survey and give us

feedback

• 2013 all European HEIs were welcome to

participate


BM2014 – Survey / Introduction


• In 2015 we had 49 participating

HEIS:* – From Finland: 32 HEIs ( 12/14 universities, 20/24

universities of applied science)

– Sweden: Linköping university, Luleå university of

Technology, Royal institute of Technology, Stockholm

university, University of Gothenburg, Uppsala university

– Norway: Norges teknisk-naturvetenskapliga universitet,

Universitetet i Oslo, Universitetet i Bergen, Universitetet i

Stavanger, Universitetet i Tromsø

– Denmark: Syddanske universitet

– Germany: Ernst-Abbe-Fachhochschule Jena, Westfälische

Wilhelms-Universität Münster

– Greece: Aristotle University of Thessaloniki

– Netherlands: Fontys Hogescholen

– Slovenia: Univerza v Ljubljani


BM2014 – Survey / The participants

*total list of participants is at the end of this presentation



BM2014 – Survey / The participants

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

0 10000 20000 30000 40000 50000

Finnish UAS

Finnish UNI

Norwegian UNI Swedish UNI

Other

Average size of org. in M€

Personnel FTE

Student FTE

0 5 10 15 20 25

Finland UAS

Finland UNI

Norway

Sweden

Germany

Denmark

Greece

Netherlands

Slovenia

Participants 2014


• A joint effort

• Project group

- Teemu Seesto, University of Turku

- Kari Kataja, HAMK University of Applied

Sciences

- Esko Ala-Peijari, AAPA-network of

Universities of Applied Sciences

- Ritva Suojärvi-Mäkinen, Metropolia

University of Applied Sciences

- Markku Närhi, University of Jyväskylä

- Yvonne Kivi, University of Helsinki


BM2014 – Survey / Working with Bencheit

• Steering group - Ilkka Siissalo, University of Helsinki, Chairman - Kimmo Pettinen, Laurea University of Applied Science,

Vice chairman - Yvonne Kivi, University of Helsinki, Secretary - Esko Ala-Peijari, AAPA network - Kari Kataja, HAMK University of Applied Science - Pekka Kähkipuro, Aalto University - Kurt Gammelgaard Nielsen, University of Southern

Denmark - Anders Nordin, Luleå University of Technology - Jussi-Pekka Pispa, Tampere University of Technology - Jaakko Riihimaa, Seinäjoki University of Applied

Sciences - Tuomo Rintamäki, Helsinki Metropolia University of

Applied Sciences - Ole Langfeldt, Norwegian University of Science and

Technology - Teemu Seesto, Network of Finnish Universities’ Chief

IT Officers


– The survey is an Excel workbook,

distributed via Eduuni

– Analysis also in Excel, choose which

HEIs you want to compare yourself

with


BM2014 – Survey / Tools

http://www.eduuni.fi/http://www.eduuni.fi/


• Voluntary participation

• Emphasis on costs and

volumes of technology

• Cash flow based

fluctuation between years

especially for one organisation.

• Participants see each others

complete data.

• Data and analysis is for participants only.


BM2014 – Survey / Principles

0

100

200

300

400

500

600

700

0

10

20

30

40

50

60

2010 2011 2012 2013 2014

IT costs in million €

Number of participants


BM2014 – Survey / Dimensions

8

Oth

er or u

nsp

ecified

Ou

tsou

rcing

Facilities Staff

Softw

are H

ardw

are

Background info

Account groups

Infrastructure - Operative - HPC Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management - Management - Information security Audio visual services Other or unspecified

Services / Sub

Services

Vo

lum

es

CostAndFTE

EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo


Learning curve 1: Gathering

information within organisation

(and with peers)

Learning curve2: Peer review

Behind differences of numbers

BM-project group revision and check +

Analysis

Preparation for next round

+ Historic comparison


BM2014 – Survey / The process



BM2014 – Survey / Allocation of the IT-costs*

50%

65% 52% 49%

41%

64%

20%

6% 22%

19% 26%

12%

28% 15%

24% 31% 34% 24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

All FinlandUAS

FinlandUNI

Norway Sweden Other

Unspecified

IT costs in academicunits

IT costs in othercentral units

Centralized IT-costs

*costs = no facilities costs included

Other: 1 Denmark 2 Germany 1 Greece 1 Netherland 1 Slovenia



BM2014 – Survey / Allocation of the IT-work

65%

89%

69% 58% 56%

64%

14%

4%

13%

15% 18% 17%

21% 7%

18% 28% 26%

20%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

All FinlandUAS

FinlandUNI

Norway Sweden Other

Distributed

Other centralized

IT-centre




BM2014 – Survey / IT-costs* by services

23% 28% 25% 24% 21% 18%

25% 24% 24% 23%

29% 22%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

All FinlandUAS

FinlandUNI

NorwayUNI

SwedenUNI

Other

Unspecified

Audiovisual services

IT management

Business applications

Voice services

Data networks: LAN& WANIT Service Desk

Workstations (incl.printers)Infrastructure





BM2014 – Survey / IT-costs* by business applications

12% 13% 14% 22%

6% 8%

10% 6%

18% 10%

7% 9%

12% 11%

9% 17%

14% 3%

17% 20%

19% 11%

19%

14%

14% 30%

6% 13%

16%

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

All FinlandUAS

FinlandUNI

Norway Sweden Other

Unspecified

Other

Teaching

Library

Research admin.

Student admin.

Communications

Facilities

HR

Finance





BM2014 – Survey / Workstations by type

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

All FinlandUAS

FinlandUNI

NorwayUNI

SwedenUNI

Other

Other/Unspceified

Tablets

Laptops

Desktops



BM2011 - 2014 / Workstations by type*

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Year 2011 Year 2012 Year 2013 Year 2014

Tablets

Laptops

Desktops

* different participants on different years


BM2010 - 2014 / The development of the costs* in Finland

16 EUNIS 2015 / 10th June 2015 / Kivi & Seesto & Siissalo

0 €

200 €

400 €

600 €

800 €

1,000 €

1,200 €

1,400 €

2010 2011 2012 2013 2014

IT costs per student FTE

UAS

UNI



0

5

10

15

20

25

30

35

40

0

50

100

150

200

250

300

350

400

All FinlandUAS

FinlandUNI

Norway Sweden Other

Students /IT personnel(FTE)

Staff /IT personnel(FTE)


BM2014 – Survey / IT-personnel and it's customers


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Run Grow Transform


BM2014 – Survey / Run – Grow – Transform –framework*

* Answers from 33 participants

Percentage of IT costs into …



Benchmark survey Know your numbers!

Thank you!

[email protected]


• Aalto University (FI)

• Abo Akademi University (FI)

• Arcada University of Applied Sciences (FI)

• Aristotle University of Thessaloniki (GR)

• Diaconia University of Applied Sciences (FI)

• Ernst-Abbe-Fachhochschule Jena - University of Applied Sciences

(DE)

• Fontys University of Applied Sciences (NL)

• HAAGA-HELIA University of Applied Science (FI)

• HAMK University of Applied Sciences (FI)

• Helsinki Metropolia University of Applied Sciences (FI)

• Jyväskylä University of Applied Sciences (FI)

• Kajaani University of Applied Sciences (FI)

• Karelia University of Applied Sciences (FI)

• Lahti University of Applied Sciences (FI)

• Lapland University of Applied Sciences (FI)

• Lappeenranta University of Technology (FI)

• Laurea University of Applied Sciences (FI)

• Linköping University (SE)

• Luleå University of Technology (SE)

• Norwegian University of Science and Technology (NO)

• Oulu University of Applied Sciences (FI)

• Royal Institute of Technology (SE)

• Saimaa University of Applied Science (FI)

• Satakunta University of Applied Sciencies (FI)

• Savonia University of Applied Sciences (FI)

• Seinäjoki University of Applied Sciences (FI)

• South-Eastern Finland University of Applied Sciences Ltd (FI)

• Stockholm University (SE)

• Tampere University of Applied Sciences (FI)

• Tampere University of Technology (FI)

• Turku University of Applied Sciences (FI)

• University of Bergen (NO)

• University of Eastern Finland (FI)

• University of Fine Arts Helsinki (FI)

• University of Gothenburg (SE)

• University of Helsinki (FI)

• University of Jyväskylä (FI)

• University of Lapland (FI)

• University of Ljubljana (SI)

• University of Münster (DE)

• University of Oslo (NO)

• University of Southern Denmark (DK)

• University of Stavanger (NO)

• University of Tampere (FI)

• University of Tromsø - The Arctic University of Norway (NO)

• University of Turku (FI)

• University of Vaasa (FI)

• Uppsala University (SE)

• Vaasan Ammattikorkeakoulu, University of Applied Sciences (FI)


BM2014 – Survey / Participating organisations

“Higher education IT benchmarking 2014” · BM2014 – Survey / The participants 0 500 1000 1500...

Documents

Transcript of “Higher education IT benchmarking 2014” · BM2014 – Survey / The participants 0 500 1000 1500...